We got delayed so much I almost missed my connection but I understand safety first.
Seats are fantastic in basic economy.
Pros: "The crew was very kind."
Cons: "Th plain boarding took much longer, we flew in circles above JFK, waited for a gate for us, then waited for all passengers with connecting flights to get off because we were late and that resulted in a VERY long process for the rest of us. The descent into the airport was also not the smoothest, but it was a smaller plane."
Pros: "The plane needed more leg room."
Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."
Cons: "It was great fir a short flight. And they got me there early."
Cons: "My screen wasn’t working. It would have been great if it was."
Pros: "Solid crew!"
Cons: "No complaints. I was barely up in the air!"
Cons: "More seat space"
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Cons: "We were already very delayed, the flight crew was not nice"
Cons: "The flight was delayed by six hours, for no other reason than the airline itself, not the weather. Change of planes, emergency landing back at Atlanta, changed to another plane, no flight crew for over an hour, then to top it off, the final landing was the hardest I’ve experienced."
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "Nice plane and super nice crew."
Pros: "The flight crew were really polite and helpful."
Pros: "The comfort the professionalism of the staff everywhere I went"
Cons: "Little pricey on rental and hotel."
Cons: "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"
Pros: "More room and comfort than American Airlines."
Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Pros: "Nice plane, comfortable accommodations, great crew."
Cons: "There was nothing I didn’t like."
Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "During some bad weather the pilots chose to go into a holding pattern to wait for a thunderstorm to leave the field. Thanks for considering our safety. The entire crew was awesome."
Cons: "Why do the airliine attendants make sure all of our seat belts are fastened before they give us a safety briefing to demonstrate how to buckle our seat belts?"
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Cons: "Pretzel mix was lacking in quantity and taste."
Cons: "SofinwS turned off for most of trip"
Cons: "We boarded on time and were ready to leave the gate early. Somehow the pilot and air traffic controller managed to take 1 hour for de ice and takeoff even though we were 2nd in the queue. No excuse!"
Pros: "Boarding and staff were excellent. Plane was clean."
Cons: "I was unhappy with the seating arrangements. I could not upgrade my seats because I booked through a third party. If I’m willing to pay for my upgrade then it should be allowable. I don’t like seating in the rear of the plane!"
Cons: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."
Pros: "Good service, more leg room than American Airlines."
Cons: "Everything was good."
Cons: "New policy regarding lack of beverage service, particularly since I was in Delta Comfort. No drinks available."
Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."
Pros: "All went smoothly ."
Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Pros: "Just over 2hrs only. Crew was very friendly."
Cons: "A bit of turbulence due to weather (no fault of the airlines)."
Cons: "Delta should change their name to always delayed"
Pros: "Nonstop quick flight"
Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
Cons: "Told to drop down a class on arrival at gate."
Pros: "Flights were on time, boarding was fas and efficient, seats were more comfortable than any other airline in recent history."
Cons: "Price was very high for an hour fight, over $600 round trip."
Pros: "Crew was excellent"
Cons: "There was no WiFi"
Cons: "Spent more than 500$ in an emergency flight that was delayed ten times"
Pros: "Flight attendants were amazing. Definitely some of the best I've ever encountered."
Cons: "Crew at the desk were rude. They also enacted policies that I'd never seen before about gate checking, and implied I was crazy when I noted how unusual it was. I literally came off a previous AA flight with the previous policy and they said I was confusing them with AE."
Cons: "As always, the crew was friendly, professional and accommodating."
Cons: "In a perfect world, no 2-hour delay."
Cons: "O prematurely had to check my carry on when there was room to bring it on board with me"
Pros: "Great crew and service"
Pros: "Fast boarding and unloading."
Cons: "Flight leaving on time."
Pros: "The snacks."
Cons: "This was the worst flight I've ever been on. Delayed 7 hours. Made it to deicing pad only to be told we needed to turn back to the gate due to technical issues. Kept being told 15 more minutes until departure."
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "First class for such a short haul."
Cons: "Lack of service."
Pros: "The staff were polite and the pilot kept us on time. The flight wasn’t over booked and I was able to have an extra seat between myself and the other passenger in my row."
Cons: "That due to the Kayak purchase I had to wait until the last group to board."
Pros: "It was on time. I liked the head rests on the seats."
Cons: "Many things Food Services Entertainment"
Cons: "There was a lot of announcements on the very early flight trying to get people to signup for a credit card...too early for all those unimportant announcements :("
Pros: "Friendly crew"
Cons: "Touch down was a little rough Small plane"
Pros: "Easy check in."
Cons: "Service staff was friendly enough; maybe I’m used to southwest. As someone who is anxious to fly smiling faces are always appreciate."
Pros: "Lots of legroom in the exit row"
Cons: "The boarding passes I printed out at home could not be scanned at the airport. This also happened last time I flew. There are words printed thru the optical."
Cons: "Airbus seems to have completely minimalized all legroom for persons over 6 feet."
Pros: "Friendly, efficient"
Cons: "The Flight was inconveniently delayed and all they offered us were some cheap snacks and soda. I was completely annoyed by the whole situation."
Pros: "The mobile updates were helpful and timely."
Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight. However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on (which I would then have to pick up at baggage claim). When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" (quick happened to be a flight attendant from Spirit). My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit. They certainly make me feel like a valued customer when I fly them, which I did not feel with American."
Pros: "The crew was nice."
Cons: "We had to walk outside to board the plane. My husband has two bad hips and we had to walk up a flight of stairs to board the plane. The plane was extremely small and our sits were located in the rear of the plane. The bathroom had an unpleasant odor."
Pros: "Sears are comfortable and the entertainment is great as well."
Cons: "Not much to dislike."
Cons: "Nothing at all"
Pros: "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
Pros: "All flights were on time. American Airlines personal is extremely friendly"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Pros: "The least service I have seen among all the airlines I have traveled so far"
Pros: "Nice entertainment on new 737."
Cons: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."
Pros: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Cons: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"
Pros: "Friendly staff"
Cons: "They lost my luggage and that was horrible but they delivered it to my hotel which was nice."
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Cons: "That no checked bags are included in the flight costs. They didn't hide this or surprise me, but just a dislike."
Pros: "Getting bumped to First Class"
Cons: "My first flight was canceled then they took it upon themselves to bump me off the next light and put me on the latest flight where I got there at 11 o'clock at night then on the way home it was delayed again I missed my connecting flight and then he put me on the latest flight again it was a complete nightmare"
Pros: "On time departure and arrival. Plane was clean and seating was not uncomfortable althouth they didn't recline very much. Short flight so it was o.k."
Pros: "The plane was clean, a/c worked well. Stewardesses offered food and drinks several times. Pilot repeatedly came over the intercom with updates on the flight."
Cons: "There was an annoying rattling noize coming from above my seat near the roof and wall."
Pros: "Flight never happened, can I give 0 stars?"
Cons: "The flight was delayed three times and ultimately cancelled. I got no notification of the cancellation, only found out because I was constantly checking. Ticketing agents in the airport were overwhelmed and ignored most passengers, on the phone they were useless and offered no solution. I was attending a family funeral in the morning and after American offered no options I rented a car (another huge expense) and drove all night to get the my destination."
Pros: "Plane was delayed repeatedly, then cancelled. I missed work and was originally offered a flight for twi days later. That wouldve been three days in an airport ? I had to purchase a room, taxi, and then spend the following day in the airport as that flight was repeatedly delayed. I booked a direct flight and was not rescheduled for such. Still waiting for reply from American Airlines. First time flying with this carrier and disappointed is an understatement."
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Pros: "It was successful."
Pros: "The flight overall. Also, it landed early."
Cons: "In Charlotte, they had to deplane on the tarmac and my daughter had a crutch, so she had to sit on the steps to go down them."
Cons: "Chaotic boarding Multiple delays Unfriendly ground staff"
Cons: "They changed my flight schedule. God my refund, but missed my business trip"
Cons: "Strange reason for delays"
Pros: "He united crew in Chicago were awesome, they got us on a much quicker connection home! Great customer service"
Cons: "UNcomfortable seats. They don’t recline."
Pros: "Entertainment options were very good."
Cons: "Basic economy rules are really poor especially for passengers that travel for business every day. On the one hand, the airline tells us we are very important to them by assigning us with special gold privileges and on the other tells us we are not important to them. It is confusing at best."
Cons: "The sounding was off like the place to insert the Jack was broken"
Pros: "I liked everything was excellent"
Cons: "There was a 10 minutes delay"
Cons: "I hated that the flight was about 90 minutes LATE which made me almost miss my next flight (had I not jogged an entire airport, I would have)"
Pros: "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Pros: "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
Pros: "My husband and i we want to seat next to each other"
Cons: "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
Pros: "Boarding was quick and the crew was attentive"
Cons: "The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty."
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "The crew The entertainment options The power options The drinks"
Cons: "10 minutes earlier and the food would have been better. Then again, 10 minutes earlier and wouldn’t have made flight."
Cons: "No leg room so very crammed uncomfortable seating"
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Cons: "Didn't make the flight"
Pros: "The crew was very polite at every moment"
Cons: "I really liked everything"
Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
Pros: "Seat was ok."
Cons: "Didn't find out about the delay until we were almost ready to board. No planning."
Cons: "When I had originally bought tickets our seats were booked together. Upon checking in had to buy two seats together for an extra cost of $50+. Ridiculous"
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Cons: "Such a downgrade from other airlines! Awful! They board backwards. Usually the back seats board on the plane after the special needs people. Makes more sense, people are out of the way. My water was poured into a cup from a big water battle. I like how Jetblue gives me a personal water bottle and a variety of snack option. I was given a "snack mix" on this flight which was not good. I hated this flight and there were NO televisions, or usb ports to charge phones. Never again. They didn't even have enough room for carry on bags for everyone. Thank god I packed light and didn't need to use that option. Good to know United Airlines has crappy everything."
Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"
Pros: "I liked that it was a quick flight, and take off and landing were smooth."
Pros: "Very friendly, efficient staff"
Cons: "Plane was late to airport. Then there was a huge rush to get us boarded and it was very stressful if we were going to fly or not"
Pros: "The crew was very courteous."
Cons: "The flight was delayed for about an hour - The planes were backed up on the tarmac. It is aggravating to think that you have enough time to make a connection and then to be waiting around for such a long time to take off. Paying for movies."
Pros: "The crew was very good, very attentive."
Cons: "Boarding went quickly but was very unorganized."
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "Crew. Aircraft selection."
Cons: "Well my flight was first delayed for 6 hours then once I tried to change my ticket this customer service woman was so rude and not helpful. Finally this other customer service woman nane Barbara helped me out and change my ticket. Still would never fly United."
Cons: "several people assigned to the same seats, mine included. lots of last minute moving around."
Pros: "Some of the people I dealt with were nice. All of the flight attendants and pilots were nice."
Cons: "United only had one person working to check people in, and due to a lady with 8+ bags that the only agent had to take 20+ minutes with (while the line stacked up behind us), we ended up missing the first leg of our flight. Told us our bags would be checked all the way through, and they weren't. Checked bag got lost on the way back (again, due to misinformation from United on whether our bag would be checked all the way through), and when we got them back they had obviously been rooted through, with no note left by TSA. I fly often, and this was one of the worst flying experiences of my life."
Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."
Pros: "The comfy seats"
Cons: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "The flight overall was great, easy to board and de-board, and a smooth process from start to finish."
Cons: "Connecting to the in-flight wi-fi to watch movies and tv shows was nearly impossible."
Pros: "quick flight and good landing"
Cons: "Do flights ever come on time??"
Cons: "Lack of communication. Kept us belted down for s very long time. Lacked food service, lacked water service till the very end of the lock down. Then we were given the option to leave the plane as the doors were to be disarmed. But if we did the plane could get clearence and leave with no warning. I missed my connecting transportation, had to scrape my weekend plans, currently searching for a place to stay tonight while they locate my bag. I am cold and left my jacket in my bag. The United counter people are blaming it on the weather. I am sure everything was delayed by the laxadaysical baggage loader. The one person ( or lack of help loading the bags on the plane completely altered my travel plans. I requested assistance for hotel only to be told they are full when in fact several are vacant on the Internet. I should of videotaped the baggage loading in Canada, it would of went viral."
Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."
Pros: "Crew was nice"
Cons: "Entertainment systems did not function during the trip-a HUGE disappointment when the cost of the flight was over $1100 per person."
Cons: "Food. It is a very long time and there no food enough"
Cons: "- Horrible food; - Very old airplane. The oldest I ever flew; - The entertainment system was horrible and not worked. We came the whole flight without having access to anything, neither the map of the flight."
Pros: "The trip had minimal turbulence. The landing was smooth."
Cons: "-The 767 was old. -It did not have any power ports for my laptop or cell phone. -The interior was old and dated, reminiscent of the 1980's. -The TV screen for entertainment seemed to be smaller than a Samsung Note 5. -The seats are unreasonably narrow and not comfortable. -I had an isle seat and my shoulder width is literally wider than the seats. -Every time the isle cart went by, it hit my left shoulder. -The seats in general seating are too small and were cramped. -God forbid if we had to egress out of the plane. -There were no adjustable head rests, like other airlines have. -The Flight Attendant for my section DID NOT make me feel like I was a valued customer, even though I paid over $1500 for flight. -She scolded me for asking "Why," when she TOLD me that I needed to sit in one seat, even though the seat next to me was vacant. She literally treated me like a child. - NOT COOL. Overall, in comparison to my last international flight, I WOULD NOT recommend United. I feel like I paid too much for my experience with United. Aer Lingus has better/newer aircraft, better cabin crew, better entertainment selections to include music and a selection of movies to watch at your convenience, more comfortable seats, provide a better environment, and a better value for your experience. Aer Lingus was also cheaper. So if you are reading this, please shop around if you are considering United to fly."
Pros: "After being so delayed, movies were free."
Cons: "We were delayed over 3 hours. I don't think I've ever flown with United and not been delayed. Plus they never offered us food on the flight, only whatever was complimentary. Just not a great experience."
Pros: "Flight left OT."
Cons: "Uncomfortable slimline seats."
Pros: "Everything went smoothly and even got there 30 minutes ahead of schedule! Boston airport was excellent with bags already on the carrousel before we got to the baggage area!"
Pros: "Flight attendants were nice."
Cons: "Had several delays also a mechanical issue, I've had the same problem a few other times with United in the past, most likely not booking a flight with them again."
Pros: "Crew did giveaway game for miles, were overall very nice and polite. Lots of leg room"
Cons: "Seats aren't incredibly comfortable"
Cons: "I was there at the gate at 5, they didn’t allow me to get in to the plane, when the flight was there for 30 more minutes"
Cons: "Very unorganized when time to boarding"
Pros: "Crew amazing but seat definitely no room.. my first time flying overall ok"
Cons: "Wider seats"
Cons: "45 min for baggage to get to carousel"
Pros: "Flight attendants were great ,very hospitable and engaging"
Cons: "The plane is too cold, beyond Antartic temperature."
Pros: "On time"
Cons: "Even a glass of water is charged"
Pros: "Not much"
Cons: "Flight delayed missed my flight leaving Atlanta spent about eight hours on the plane that direct flight would’ve been 2 1/2 tired and pissed off"
Pros: "Flying with Spirit was at a great price, the plane landed on time, and there were no hiccups. The seats in the plane were not supportive of my back, but the ride was comfortable overall."
Cons: "One of the stewardesses came off as very crabby. The rest of the crew was apathetic."
Pros: "Nothing the unprofessional staff made me miss my flight I checked in an hr and a half for"
Cons: "I didn’t like anything, terrible service at the counter"
Pros: "Good customer service"
Cons: "The seats are a little tight."
Cons: "85 mins late"
Pros: "I didn’t fly back on this flight."
Pros: "The crew"
Cons: "The comfort level was awful....I fly all the time and this was the worst seats ever....the same on the way to Vegas....not enough leg room and the seats were so hard.....I understand these are “deal” flights however we were nickel and dimed for being able to sit next to each other, for having a carry on bag, for the weight limit only being 40lbs when other airlines are all 5”lbs We will not be flying spirit ever again as the cost on a better airline would be the same cost...."
Pros: "Flight was delayed an hour. Was not notified via phone or email. Seats are extremely uncomfortable."
Cons: "Friendly staff"
Pros: "I don't like nothing about that company"
Cons: "I don't like everything on this company the price is too high on everything they charge you even for your seat and baggage I never fly a game with this company"
Cons: "Stuck on runway 25 minutes after 5 delays. NYC subway of airlines"
Pros: "The price of the flight"
Cons: "Seats were a little uncomfortable"
Cons: "Freezing with no blanket provided"
Pros: "The crew were great, especially the main attendant, he was hilarious. On our first flight, I was surprised to find that we were sitting in first class, which was awesome for my wiggly 9 year old and me."
Cons: "We were on the same plane from Seatac, WA to Detroit to Atlanta, to Orlando, so no longer than 15 minute layovers. This meant no time to eat at airports and no time to charge devices. Since there was no in flight movie and nowhere to plug in anything on the plane, my son was extremely bored and it was stressful for me to keep him busy for 10 hours! On top of that, there were no in flight snacks and the food was overpriced. Also, the baggage fee is insanely high."
Cons: "That it was 3hours delayed. They crew was bitchy. Whey should have offered free drinks or something to make up for it. Worst airline ever"
Pros: "That they refunded me my money"
Cons: "The flight was delayed by an hour and a half...which would've made me late for my connecting flight. I had to refund my ticket and then purchase another ticket through a different airline because there were no other direct flights to Orlando that afternoon. I WILL NOT FLY SPIRIT EVER!"
Pros: "Loved the price and the no nonsense approach to flying."
Cons: "Seats are tight, but understandably so. Still more room than the American Airlines antique I last flew on."
Cons: "The seats, the plane, and the lack of free drinks and snacks really made this a horrible airline."
Pros: "I am glad the plane did not crash like every single Passenger thought it was going to."
Cons: "Flight was delayed by a few hours. Missed all of my connecting flights. Had to get a hotel room in Minneapolis because there was no way to fix my travel schedule until the morning. Pilot/ crew gave no explanation/ warning for having to sharply nose dive (everyone screamed) until afterward and the explanation was turbulence."
Cons: "everything. cancelled flight. 2 hours turned into 11. no thank you. bye spirit. never again"
Pros: "Crew were very nice on board. Gate agents.... no so much. Airplane was spacious. Seats were hard backed plastic molded and did not recline."
Pros: "Not much"
Cons: "I don't like all the add on fees. By the time you're done, you're no cheaper than the non discount airlines and not nearly as good. I will never fly this airlines again and will recommend that people stay as far away as possible. Absolutely horrible experience. That old saying you get what you pay for is definitely applicable here. I'm certain this review won't be posted but it doesn't matter. Just want you to know how I feel."
Pros: "Ok time, good Services"
Cons: "I ordered wheel chair service for both destinations and you guy let this 90 year old man just walk by with out asking any questions"
Pros: "Nothing this airline is a joke."
Cons: "I've never seen a line so long. 200 people. Two workers. So much confusion. You can't scan your boarding pass from your phone. You can't be checked in at certain lines without your bags being already paid for but they don't tel you that. Rude baggage handler. Asking me about why my suitcase couldn't stand up (um, hello I'm not a physicist I'd imagine there's stuff in it) ordering me to move but not telling me where to go instead. I'd have missed my flight if spirit hadn't realized they needed to let the flights leaving 1+hours cut to the front. Workers don't provide solutions just gruffly tell you what you can't do. Oh and not one of their workers in the middle of this 200 person line moved with any purpose whatsover. Even AFTER they realized how soon my flight was leaving. They moved SLOWER. I will NEVER be a spirit customer again. I will gladly pay any amount of money to avoid this atrocity. No food. No reclining. Every additional anything costs 100% more than it's worth. This flight didn't even offer food which they charged four dollars for in another flight. Pretzels. Four dollars for pretzels. The hatred I have for this airline is endless. Tacky useless waste of everything."
Pros: "Good flight on time. I fly a lot - exceptional soft landing. Personable, helpful crew."
Cons: "I was charged $80 each way for 2 checked bags which makes the overall flight cost the same as other airlines."
Pros: "Traveling with friends"
Cons: "Add on charges!"
Pros: "Had all 3 seats to myself which was great because leg room is sketchy"
Cons: "Not great customer service from the attendants"
Cons: "Ran out of food - REALLY????? One of the bathrooms was out of order - REALLY????????"
Pros: "Landing in DFE"
Cons: "The entire trip. I will never fly Spirit again. They were rude, and didn't care how bad the service was."
Cons: "The whole experience from start to end was terrible. How I needed to join a $9 club just to check in and check my bags to the extremely cheap seats with wads of gum stuck to them. After all the fees and extra charges i should have just flown a reliable airline for the same price. Never ever again would I go with spirit"
Pros: "Crew on the plane were very nice but the front desk were not very friendly nor explain things well."
Cons: "Unfortunately- I have a horrible time with your website, was never able to access. (Spirit) Your customer service is horrible, the young lady even hung up on me went I ask to speak to a supervisors! I was nice went expressing my concern, and trying to understand what was happening. The 2nd time I called the young lady was very friendly and helpful but I never got my email and she verified the email address I believe it was a system error. I was so surprise with the cost of baggage has to high. This was my 1st experience with this airline and probably my last. I travel often and I have never had such a horrible experience! I never compliant but this time I must express my concerns."
Pros: "The pilot was very informative about weather and anticipated delays."
Cons: "Why charge extra fees for everything? People generally take belongings when they fly. There were empty seats in the flight yet customers were crammed together in other areas of the flight. Flight attendants NEVER smiled."
Cons: "I don't like paying for bags you should at least carry on 1 carry on"
Pros: "The flight went well. We reached our destination before the expected time of arrival. The staff was curteous. The front desk associate assisted me in ensuring that my daughter and I had seats next to each other."
Cons: "Seats don't recline. Snacks have a fee."
Pros: "Cheap fare."
Cons: "Boarding area was a mess. Wrong destination on the monitor. Hundreds of passengers crowded small gate. Unclear what flight was next."
Pros: "Comical, Comfortable coach seat. Fair-priced seat selection process. Really low fare. Flight times are convenient for my schedule."
Cons: "Had to purchase any drink/snack. Could only bring a backpack onboard for free, no free luggage. Cheap seat pocket, literally a couple bungee cords. Tacky Vegas advertisements on the overhead bins. Tacky rented United Airlines gate at BOS, only a silly push-cart with computer screens on it for a 'podium'. Totally unprofessional."
Pros: "I was group 1 boarding"
Cons: "Plane was delayed and no one informed us as to why. Gate was announced 30 minutes before boarding and the process to get on the plane took a very long time. Attendants denied letting people who had tight connections get off the flight first in FLL since my other flight was boarding when we landed and was going to miss it. Spirit was going to put us on a flight that got home 12 hours after we were supposed to arrive and wouldn't find a different airline to put us on."
Cons: "No time to check bags"
Cons: "Was not aware of the fact that I would have to pay $55 to carry a bag on. I checked my bag for $50 (because it was cheaper) but had to retrieve it after the first leg, pay ANOTHER $50 and then go through security again. Major pain in the but that was not presented when booking."