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From the welcome I got from Judith at reception to the absolutely fantastic room 402 they gave. The view was exceptional, Judith was excellent, the best I have had in Cala bona. And this was my 4th visit to this resort. Nothing at all....Fantastic
location...we had a room with a beautiful view over the harbour/marina.
Absolutely nothing No reservation on arrival Poor food. Tiny rooms/bathroom. Poor maid service. Nothing good to say
situation within resort, cleanliness, food selection No TV in one room and no volume control in the other room
reception staff were really helpful in getting me a better room. The balcony was huge with a great view. Thoroughly enjoyed my stay.
Wonderful views of harbour and sea, relaxed atmosphere and very friendly staff. Well situated for transport, organizing trips etc.
i was looked after from the moment i entered the foyer. Reception were excellent, knew that it was my birthday and gave me a room with a harbour view.Judith was excellent on reception on my leaving.......she dealt with some ridiculous moans and groans about towels/travellers cheques with patience and a smile on her face.!
good customer service good location on the beach I booked a twin room and was given on arrival a very small single room on a floor below the lift engine room so very noisy. I complained and given a nice double on single use the following day. Being mainly booked by Germans the food was exclusively according to German tastes (too much fried food and according to German expectations) therefore not much choice, especially at breakfast. I would reccomend the hotel mainly to Germans as everyone else would feel a bit out of place.
location, parking convenient, We were on half board, The food at dinner was mediocre especially the main course, poor quality and lukewarm.
Attentive staff, lovely rustic rooms.Clean pool area with sunbeds. Superb quiet location. Fantastic restaurant although pricey. The hotel has many German visitors so breakfast is geared for them. We requested boiled eggs and these came beautifully presented. There were no English TV channels.
Nice and spacious with the benefit of a separate bedroom. Good breakfast selection. Sometimes a poor evening meal selection.
The hotel was clean and well presented and relatively quiet, the staff were helpful and professional at all times and the service was good. The buffet/breakfast was very good.
The hotel was a wonderful place to stay there was something for all of us to do.the only conplaint that I would have was there spa service which where not open on the times they said.
Cleanliness of room and of the other common area, the food, location at the beach, rooms are really quiet - no thin walls and the city is also quiet at night - no wild people running on the street...
the receptionists were extremely friendly and helpful, the beach right next to the hotel and very nice. Great view on the sea from our balcony. there was a good choice of food at the breakfast buffet. we had to leave a deposit for towels and the tv remote control. we had to pay for using the safe in our room - and look after the key ourselves. the reception would not take it. i had never experienced this before, and it is certainly not four star standard. also, the rooms were okay but not four star standard, either
Staff very helpful! Right across from the beach, which was nice. Right in the middle of Cala Millor, walking distance from everything. No need to drive anywhere since everything is so close. However, this hotel would get my recommendation only to someone who is only using it to sleep in at night...not for people who like to spend a great deal of time in their rooms. Luckily we were the... Very noisy in the mornings and very late into the night. The walls must be paper thin. Housekeeping was very noisy moving about the hallways. We could hear dishes crashing from the kitchen starting at about 7am...and we were on the 4th floor so I can only imagine how noisy it would be for people on lower floors. Balconies are angled in such a way that there is no privacy.
Closeness to the beach, and the rooms have balconies. The staff were friendly and helpful. The fact that you had to pay extra for a TV remote control, and use of the safe in your room. The hotel is certainly not a 4-star establishment, even though it advertises itself as one. More like 3-stars or less. Very much stuck in the 80s, in the whole look and feel. Internet use is extremely expensive (3 Euros for just half an hour, and the computer is old, without USB port access as well).
Excellent location and staff. First class!
location; pool ,the manager james,receptionist joanne food was no better than a budget 3 star hotel
The staff was very helpfull and always ready to help. The areas where clean and nice to use. The rooms have refriguators. The cleaning removed a travel card from my room. I put it in the power supply connector as the refriguator did not run without it. It's okay they removed it but the should have left it in the room.
Perfect location. Nice staff.
Closed to all but German coach parties !!
Location Staff attitude and breakfast