Overview
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Helen Hotel

167-169 Hills Road, Cambridge, CB2 8RJ, United Kingdom
+44 122 324 6465

$75+

Helen Hotel

Overall guest ratings

7.7/10 Good
Based on 737 reviews

Review highlights

  • 9.5
  • 9.0
  • 8.6
  • 4.7

Good to know

  • Friendly service
  • Train station is close

Nearby

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    Amenities

    • Internet
    • No smoking
    • Bar/Lounge
    • Safe
    • Free parking
    • Free Wi-Fi
    • Terrace/Patio
    • Facilities for Disabled Guests
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    Reviews

    Guest reviews

    • All Reviews
    • Couples
    • Families
    • Business
    • Solo

    Overall Rating

    7.7 Good
    Based on 735 reviews
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      7.4 "74% said the reception staff was great."
      9.2 "92% thought the service was very professional."
    • 9.0 "Excellent breakfast."
      10.0 "100% were happy with the price of the breakfast."
    • 8.6 "Location is great."
      10.0 "100% thought it was easy to get to the train station."
      8.4 "Great parking, according to 84%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.4 "Easily accessible by car, said 94%."
      8.0 "80% liked the proximity to sightseeing."
    • 7.2 "Internet works."
      7.1 "71% said the wifi quality was great."
      10.0 "100% thought it was a great value."
    • 5.1 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      6.5 "Only 65% said rooms were clean enough."
    • 4.7 "Not very comfortable."
      4.2 "58% said rooms were small."
      3.5 "65% thought it was too noisy."
      3.3 "67% criticized the small bathroom."
    • 3.1 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
      1.3 "87% didn't like the unstylish hotel."
    • 2.8 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      1.3 "87% didn't like the architecture."
      4.7 "53% complained about the elevator."
      0.5 "95% thought the facilities needed updating."
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    Overall Rating

    7.5 Good
    Based on 396 reviews
    • 9.5 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      7.8 "78% said the reception staff was great."
    • 9.1 "Excellent breakfast."
    • 8.4 "Location is great."
      8.5 "Great parking, according to 85%."
      10.0 "100% thought it was easy to get to the train station."
    • 7.0 "Internet works."
      6.8 "68% thought the wifi quality was ok."
    • 4.8 "Rooms are not good."
      3.3 "67% complained about the bathroom."
      3.9 "61% said rooms were small."
      0.4 "96% thought they were poorly maintained."
      2.5 "75% had problems with the shower."
      2.4 "For 76%, the rooms looked old."
      4.2 "58% said the bathroom was dirty."
      3.4 "66% criticized the small bathroom."
    • 4.4 "Not very comfortable."
      3.9 "61% said rooms were small."
      3.7 "63% thought it was too noisy."
      3.4 "66% criticized the small bathroom."
    • 3.0 "Horrible vibe."
      1.2 "88% criticized the unstylish hotel."
      1.0 "90% didn't like the unstylish hotel."
    • 2.9 "Terrible amenities."
      2.8 "72% thought the building wasn't nice."
      1.0 "90% didn't like the architecture."
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    Overall Rating

    7.8 Good
    Based on 44 reviews
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.2 "Excellent breakfast."
    • 8.8 "Location is great."
    • 8.7 "Good value."
    • 6.5 "Average cleanliness."
    • 5.2 "Rooms are ok."
      6.0 "Beds were acceptable for 60%."
    • 5.1 "Average comfort."
      6.0 "Beds were acceptable for 60%."
    • 3.1 "Terrible amenities."
      3.1 "69% thought the building wasn't nice."
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    Overall Rating

    7.7 Good
    Based on 294 reviews
    • 9.5 "World class service."
      9.6 "96% found the staff to be very friendly."
      7.0 "70% said the reception staff was great."
    • 9.1 "Excellent breakfast."
    • 9.1 "Terrific location."
      10.0 "100% thought it was easy to get to the train station."
    • 7.4 "Internet works."
      10.0 "100% thought it was a great value."
    • 5.2 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
      6.5 "Only 65% said rooms were clean enough."
    • 4.8 "Not very comfortable."
      3.7 "63% thought it was too noisy."
      4.3 "57% said rooms were small."
      3.3 "67% criticized the small bathroom."
    • 3.2 "Horrible vibe."
      1.2 "88% criticized the unstylish hotel."
      1.1 "89% didn't like the unstylish hotel."
    • 2.9 "Terrible amenities."
      2.9 "71% thought the building wasn't nice."
      1.4 "86% didn't like the architecture."
      0.4 "96% thought the facilities needed updating."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Friendly service"
    "Train station is close"
    data provided by TrustYou

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