General
Basics
Services and conveniences
Things to do
Health and safety
Parking and transportation
Kitchen
Bathroom
Dining
Media and entertainment
Accessibility and suitability
Outdoor
Bedroom
Pool
Laundry
Workspace
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the hotel's customer service?
The hotel's staff is known for being friendly and helpful, providing a laid-back and relaxing ambiance by the lagoon. However, some guests have reported issues with unhelpful staff members and early morning disturbances.
How are the beds at the hotel?
While some guests have found the beds uncomfortable with hard springs, others have mentioned that the rooms are spacious and provide a comfortable stay. It's important to note that some rooms may have old and uncomfortable furniture.
What are the dining options at the hotel?
The hotel offers continental breakfast and the option to have food delivered to guest accommodations. However, some guests have mentioned that the restaurant doesn't serve breakfast, and there are no complementary breakfast options.
Is parking available at the hotel?
The hotel provides free parking and shuttle services for an additional charge. However, some guests have reported hidden prices and issues with street parking availability.
When is the best time to visit the hotel?
The hotel's low season is in September, while the high season is in December. Visitors should consider these factors when planning their stay.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the lagoon comes highly recommended.
Consider Low Season for Better Rates
Visiting in September, the low season, could result in better rates and fewer crowds, according to some guests.
Check Nearby Attractions
The hotel is conveniently located near various attractions, such as Cancun Golf Club at Pok Ta Pok, Playa Chac Mool, and Forum Beach, making it easy to explore the area.
Be Mindful of Room Selection
Some guests recommended checking the room thoroughly upon arrival, as a few mentioned issues with cleanliness, old furniture, and bathroom conditions.
Inquire About Breakfast Options
While the hotel offers a continental breakfast, guests suggested negotiating with the restaurant for additional breakfast options.
Consider Transportation
The hotel offers shuttle services for an additional charge, which could be convenient for exploring nearby areas.
Bring Your Own Toiletries
A few guests mentioned that the hotel provided limited toiletries, so it might be helpful to bring your own if you have specific preferences.
Be Aware of High Season Crowds
December is considered the high season, so guests advised being prepared for larger crowds and potentially higher prices during this time.
Check for Room Amenities
Some guests noted that certain rooms lacked amenities such as coffee makers, so it might be helpful to inquire about specific room features before booking.
Inquire About Internet Quality
Several guests reported issues with the internet, so it may be beneficial to inquire about the quality of the internet connection before your stay.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | February | $60 | $56 |
Cheapest month to stay with an average 27% drop in price. | Most expensive month to stay with an average 20% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.1 | 4.9 mi | Cancun | 10.2 mi |