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7 beaches, all beautiful, but 2 were were even more gorgeous than the others and felt private Good food Great service Very relaxing Easy access to Cruz Bay for restaurants and shopping Great transportation to all the beaches -- very quick One of the main restaurants was closed.
Not very infant friendly unless you are right by a scheduled bus stop. Also no phones in the room which make it very hard to order room service and they don't supply rooms with menus to order room service. Can't order food at 11 am from room service, you have to wait until 1130am to order food not a big deal unless you are planning to leave for the airport at 12 and room service takes an hour to get.
Swimming pools are great with the view of the sunset. They have 5 restaurants and not a great selection on the menu and very pricey. You need a car if you're going to stay at that the Frenchman's reef. Average price for a taxi was anywhere from $8 to $14. Luggage is $4 a piece.
After a long day of travel it was nice to pull into a resort that was all inclusive. There was no need to leave the premises There were some signs of deferred maintenance
The hotel was in a nice location and nicely setup They have lot of mosquitoes all over resort and even inside the rooms. The rooms are old and need renovation
Activities included in the resort fee for adults and children are excellent. Water aerobics, trivia games, yoga classes, parrot show, etc. Food prices on the property are pretty high given the average quality. The standout is Havana Blue which is on the reef side and privately operated --- the food there is excellent!
Staff was disinterested in providing good service.
After sailing on a boat for over a week, we had one night to relax before catching the plane home the next day. Literally all we could talk about was how excited we were for a hot shower. For the 24 hours we were at the Windward Passage Hotel, there was no hot water. We called down to the front desk right away and they said they were working on it. No estimate of when it would be on and no apologies. It never worked while we were there.
The location is convenient The wait to check in was ridiculously long. Even though it was 5.00, way past check in time, a lot of people were being told to wait as the rooms weren't ready. Our keys didn't work, or so we thought - turned out the door was so warped we had to literally put our shoulders into it to open the door. The room was very worn generally. Lukewarm water in the shower at best. About an hour after we arrived, the door to the room flew open - another group had been assigned our room and given keys to it. The pool was dirty with black mold and used band aids floating around. The staff were nice enough, but they are battling against impossible odds here. This place probably needs knocking down and rebuilding from the ground up.
Is a beutifull hotel with view to the bay also has a perfect location for lunch and dinner is nearby for shopping so you can walk to all town tourist places. I will stay for the futher when I have to go there. short of space for parking and the housekeeping personnel does not clean well the room.
Location near the ferry dock and seaplane base. Water front room exceptionally noisy. Saturday booze barge party passed the hotel a 100' off the sea wall until midnight with blaring music that seemed to rattle the Windows. Also the light show all night on the facade of the building made me feel like I was in Vegas. Do not spend the extra $ for water front.
Dirty cockroach infected and lousy air conditioning. 200 dollars for this? Only positive across from ferry dock.
We were using this hotel as a one night stay before we cought our plane next day. It's OK just to stay in for one night I just wish I had tile floors I'm not a big fan of carpets and the beds were not super luxurious a average hotel for a great price. And absolutely within walking distance of shopping.
Bugs!!!!! Many bugs drive me crazy, and the front dest told me the manager will contact me very soon, I'm still waiting for that!!!!!
beautiful hotel room key didn't work
We paid over $700 for 3 nights. That is definitely not value for your money. And we did not eat or drink anything there because it was so costly.
The staff is so friendly, there is a restaurant/bar on the premises, and it is easy to get around. Walking is easy and near to other fine dining, and there are taxis available. The shuttle to the beach is great. No room service. If that had happened, I could have given a higher rating.
We landed in St Thomas to catch the ferry the next morning to the BVI. This was right across the street and about a block down from the ferry. Can't get closer to this. Stayed both on our way to BVI and our way back. Had breakfast the first time, small portion and not anything to rave about. Had dinner the way home and it was very nice - good pasta dish. Upon arrival - late afternoon after 4 pm - we were told that our room wasn't available. We waited a few minutes with a few others in the same situation. Then we asked again and another lady found a different room that was available. Not sure why they made us wait, and would have continued to make us wait.
Proximity Restaurant space was not nice, food was not great, coffee was week and over priced
Beautiful place, great liason and the people were wonderful!
Loved the location close to Cruz Bay. The staff and owner were incredible. Definitely will be back
I liked that the inn is within walking distance to the ferry, bars, restaurants, shopping, etc. The staff took care of us and valued our business. Additionally, they offered coolers, lawn chairs, ice, beach towels, and even had beer and bottled water available to purchase ($2 for beers and $1 for waters--you can't beat that).
Gorgeous Views and grounds!
The location of the resort is beautiful The beach is rocky but the snorkeling was pretty good. The grounds are well kept and the sunsets are gorgeous. The resort is walking distance to restaurants and shopping. The condo we had was just okay. Everything looked worn out. There was nowhere comfortable to sit. The bed was uncomfortable and the sleeper sofa felt like a pancake on springs. For the amount of money we paid we expected something better. We had paid for the condo in full months before we went and when we checked out they wanted to charge us some random room tax that my husband refused to pay. The bathrooms were nice. The housekeeping was okay.
All the employees where extremely attentive, the room was very comfortable, beautiful views, the pool area was great, the restaurant served delicious food. Location, although you get to enjoy beautiful views in order to move around is best to rent a motorcycle or car.
a great deal and a friemdly staff nothing
The view and sea breeze were wonderful and service and accommodation was great
The restaurant was excellent. View of the harbor from every seat of this open air place. Even at the bar: the bartender's area was sunken to allow for better views. We were there at dusk, and watched as the daylight view of sailboats and a cruise ship turned into a sea of twinkling lights. Staff very friendly and helpful. One of the best Sunday brunches I've ever had. Easy taxi ride from airport and to ferry. Since it is on a mountainside, there are a lot of stone steps to negotiate. No elevators, which makes it difficult if you have a lot of luggage, as we did. We only stayed one night, but I would have rented a car if we were staying longer, as it is too far to walk to town. Bedroom was small but comfortable. I would have preferred one with a view. Pool was small, and in view from the bar.
So we got an e-mail a week in advance of staying here that the King bed Harbor View suite that we paid for for our dream trip was not going to be available because there were guests failing to vacate for the next week because of travel flight cancelations. You stated you would be giving us a standard room with a full size bed and a small food comp. at your reataurant for the inconvenience. Classy!! You didn't offer any other way to resolve this, as in maybe telling the guests in the King Harbor View Suite that unfortunately you have that Suite sold for the weekend and they would be more than welcome to stay in your standard room with a full size bed if they wanted to extend their vacation.......
It Was A Very Nice Hotel..I Would Recommend It To Anybody The Location Is Horibble
Great Location, staff and breakfast! Look oudated, the bed needs replacement and the shower was terrible...
What did your like? The staff was very nice and eager to please. Stair are very common at hotels on St. Thomas. This is the first place I stayed where they took up my luggage. They breakfast was good and serviced by a friendly staff. I liked that it was a family run hotel owned by locals. It is closed to all the shopping in the old downtown district which is a lot of fun. What didn't I like? I would not recommend families with small children to stay there. All the stairs would be dangerous for them. They are doing some additions which are not safe for children. If you can not walk stairs this is not for you.
Bunker Hill is located in the town near shopping and restaurants and is good value for the money. It is not a luxury or beach front hotel, but is conveniently located in the town. The rooms are adequate, wifi is available, the staff are friendly and helpful and the breakfast was very good. It is very acceptable as an 1 or 2 day stay in the town. Rooms were a bit outdated and there are no elevators to the top floors.
Great location, extremely helpful and friendly staff. Just around the corner from all the shops and boutiques on Main street. Lots of stairs. Not a problem for us, but if you have any physical disabilities this is probably not the best choice.
This hotel is very basic and is OK for an overnight stay. It is clean and the room had TV, air conditioning, a small fridge and en suite bathroom and shower. I would stay here again if it was only for a quick overnight. It is value for money. The staff were phenomenal. I arrived at 11:00 PM as did other travelers. The hotel clerk came outside to the taxi to greet us and carry luggage inside. He also carried luggage to the room......the people were very friendly and helpful making for a pleasant experience. Breakfast to order, although limited, was very good and is included in the room cost.......:) Several floors with only steps - can be a challenge if you have heavy luggage and no one to help......
The staff were absolutely fabulous! This is a smaller family run hotel, that could use a little updating [nothing major] that you could care less about because the staff is just that great. They are very accomodating [held our bags for us after we checked out for a few hours]. The only draw back for some travelers might be that there are a lot of stairs, which was not a problem for us and our two younger children. We would definitely stay there again!! nothing
The onsite water activities that is available and heavenly days Sailing boat option. Two nearby restaurants by hotel. Bathroom toiletries could of been better. Like travel size shampoo and soaps for one time/ individual use
The staff was very welcoming and helpful. The amenities and number of activities you can do on site was great. The restaurants were par. ok food, nothing to write home about. The views were beautiful and the facilities were clean. The water pressure in our shower was sub par and it made for cleaning off after the beach difficult. The carnival night which was advertised as very fun and a great time was not really all that exciting. I probably would have found something better to do with my evening had I known.
Restaurant personnel unfriendly. Beach awful
The beach was nice when it wasn't overrun with the cruise ships passengers they bus in to rent their chairs out to. If you don't need to be close to the airport, don't stay here. The hotel buses in folks from the cruise ships and then rents out the hotel chairs. They tried to charge me for a chair even though I was staying at the hotel. The a/c was broken and had a stead and very loud drop going both nights. I told two employees.
The hotel was very nice, and for us the location was good (near the airport, but not too far from town). Right on the beach. The desk staff was very nice and helpful all the time. Getting the room cleaned was quite the challenge. I get it, it was Christmas, but still...otherwise, the bar was way over-priced, but usually friendly. Go next door for lower prices (Beachcomber).
On the beach. Nice pool. Friendly staff. Quick and easy check in and even early. Lovely landscaping, very tropical. Had to pay an extra resort fee. OK, but then during the day a cruise ship dropped off bus loads of people who invaded the beach and bar and pool. Ruined the atmosphere. Someone knocked on door to check if all was OK one hour after arrival waking us up.
The Hotel was Clean and Room service came to clean up when we were at breakfast every morning. Everything closed early.
The beach, pool, bar, and concierge.
the staff. oh my, where to begin. This is a deeply broken hotel. One word: 'horrific.' No hot water in the shower (even after a visit from their fixit man). Severely loose tiles, grout falling out, door rubs on floor, not able to close. A nightmare.
This guest did not leave comments about this hotel.
It felt like the resort was empty but they said they were full. Beach was beautiful and the pool was great. Private cabanas and just a great atmosphere. Water was crystal clear and the view was spectacular. Honestly everything was great.
Right on the beach! Room Right on the beach! A very calm area few people on the beach or at the pool...just how we like it except Wed. when cruise ships are in town. pool was closed for repair for 3 days but otherwise Awesome!
Nothing. We felt very unsafe here. The staff also went out of their way to make our stay horrible. we left some things to dry on the patio overnight. That night someone came on our patio and stole our things. When we told the front office, they said 'Sorry, it is a public beach. You should not leave things out.' WHAT!!!! It's a public beach!!!!
The location tobtheaieport and also the ocean bow rooms. The long wait for the room to be ready. We waited about 2 hours for my family to get their room. Also the hotel should be equipped with an elevator or handicapp access.
View of beach from hotel balcony was beautiful.Beach bar staff was amazing great genuine people. Locals are great very friendly.. And views of everywhere we went was stunning..activity director was amazing as we Staff in restaurant are either hit or miss. There was one girl who literally ignored us all 9 days we were there and basically took her sweet time when asked for the simplest things and just looked miserable. She was the only thing I could complain about.
Great staff. Grear location. Great beach. The Hotel is a little bit outdated and needs renovations.
The beachfront location was outstanding. The staff were friendly and welcoming. The room was fairly Spartan. The bed was uncomfortable. The water from all the taps was brown with rust. The air conditioning unit worked, but it sounded like a turbo prop was touching down in our room.
Great staff. Great beach. Good food and drinks. The rooms were nice and clean. We really enjoyed our stay and would return again.