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Comfortable rooms - good media facilities (telly, DVD player, CD player, bathroom was good. Excellent refurbishment of hotel. Breakfast on Bank holiday was poor with a full hotel the buffet was not replenished adequately and service was very slow. Lack of 'care' and personal service from staff. Rather expensive, for room size, breakfast should be included in the price.
The bed was very comfortable The fact that you dont provide a 'full english' breakfast
Lovely town and excellent food Shower in hotel was poor, needed new shower head
The beds, the beds, the beds!! Simply the best beds ever. Beautiful interior design, luxuriuos without being pretentious or over elite. Every single thing in this hotel is considered with the customer in mind and makes for the most enjoyable stay. Will always stay there when in Kent now. About time canterbury had a hotel of this standard. Nothing.
It's location - so close to the shops, restaurants and catherdral. Plus, the hotel just felt nice. Although the staff were really polite when checking in, they then ignored our entrances and exits through the lobby thereafter - a good evening every now and then would have been appreciated. The bathroom was also a little sub-standard given the cost of the room.
The bed They forgot to deliver our newspaper on the second day
upgraded to enviable room, it was fanastic especially the bath, ate in the hotel restaurant and that was superb too.We were treated like royalty. The hotels location is second to none car parking is a problem
Really good service. Even to the point of giving us a free glass of champange as it was our anniversary Parking is not grat although they will give you a discount on public car park fees if all the car parking spaces are full
Can't beat the location. Front desk staff were very unprofessional. One man at the front desk argued with me when I complained about a slamming door that kept us up all night, rather than trying to help! I had to investigate myself to solve the problem. Staff could use some lessons in hospitality. Also, I had to ask for my baby's cot 3 times, before it finally arrived at 10PM.
Disappointed that the fire alarm went off twice, no hot water in the morning, and they only took off 20% off one night of the hotel bill. Besides that it was good
We had a large room and staff were very friendly. Shower was not very powerful and the bathroom was cold. The full English breakfast was a bit small.
The hotel was ideally located for station, shops and restaurants. The staff were efficient, friendy and helpful. The room and bathroom were rather cold - this is a statement of fact rather than a complaint
The staff were good. I stay in a lot of hotels and the information about the room etc is not satisfactory good location though & small but all night bar Plenty. It did not feel clean, the rooms were small and ill equiped and very dated bathroom etc
Comfortable room, comfortable bed, nice duvet/pillows (choice of feather/hypoallergenic type) airy room, good breakfast.
proximity to city centre we were in the annexe (Tap Rooms?) about 6 feet from an unbelievably noisy pub whose clientelle spilled out on to the street and shouted and kept us awake until 2.00am. unimaginative selection of breakfasts, would have expected more than just the "full english" or parts there of
Car parking facilities and friendly staff also excellent shower! Room a bit small and no room service menu
We enjoyed I stay here. Convenient for shopping, good atmosphere, good breakfast, easy check-in, staff helpful and friendly.
Comfortable rooms Not enough tables for breakfast. Slow service
Location Very noisy so not much sleep.
I liked that the hotel was so central . the staff very polite and very helpful The breakfast was horrible. very overcooked . we had toast though .Also the room we had , room 16, was very noisy .
Excellent room, warm and large. Shower needed a de-scale.
Beautiful view from our window overlooking the cathedral with a Christmas tree covered in lights. Windows in the room let in the cold.
Wonderful location overlooking Canterbury Cathedral (great view from room) and just a short walk from the old part of the city. Very helpful staff. Breakfast was only 'continental' and rather uninspired. No hotel bar - felt a bit awkward sitting round in the library.
Clean, well managed. The discounted price made it affordable. The full price would not be value for money, local hotels offer more for the same price.
The location within the precint of Canterbury Cathedral. My room had a great view of the cathedral which was very special in the evening when all the visitors had left. everything was fine, there was nothing not to like about this place.
The best thing about this hotel is its fabulous location Would have preferred a full english breakfast and bar facilities
The hotel was clean and staff very helpful. No bad points
The setting was amazing! Peaceful and Tranquil. You felt almost like you were part of the clergy. Really, its not that I didn't like it, however, it wasn't totally clear that the hotel is In the Cathedral Grounds! The way-finding wasn't too clear.
Location Basic accomadation no extra's
Ideal location in the centre to town and very quiet. The staff is very hepful. The rooms are spacious and very clean.
The Hotel was really nice and the location was great no complaints, I was very happy
The hotel had a great atmosphere - really quaint. Staff were friendly and helpful, and left us to it. None
Very nice four poster bed; interesting and charming room (tiny bit cluttered though?) but clean. Friendly and speedy check-in and check- out; pleasant staff all round. Interesting hotel with history and great location. Good view of the Cathedral from the room. Very poor shower - no pressure at all. No one greeted us at breakfast, so delays in getting served, and table not set out properly. Generally unsuitable dining room - had we known how claustrophobic it was we would have chosen to eat in the room. Comparable hotels would have had hot breakfast included in the price.
The place is over 500 years old, and looking at the height of the door frames, I would guess that to be correct. I felt like I was staying in a museum, and I mean that in a good way. It was really cool sitting there thinking that people had been staying in the same room I was in for the past few hundred years. The hotel faces a really nice little square on one side, and looks out over Canterbury Cathedral and its surrounding yard on the other. Its a great location for exploring the town, and the prevalence of the Star Bucks right under the hotel made my friends happy they were able to connect history with 21st century consumerism. The room I stayed in had a 30 degree angle slant which made for an odd first couple steps if you got out of bed. But granting that the room was a few centuries old, I could understand it. It even added to the charm I suppose. You were forced to share a toilet and shower with the floor, but even though the hotel was supposedly fully booked I never had any issues with either being occupied. They were clean, and it didn't really bother me, but might not be something seeking a private bed/bath would like.
We found the hotel comfortable but basic - it was an excellent choice for the purpose of our trip. We were visiting our nephew at the university it was our own fault but we booked a room with a shared bathroom - we prefer en suite
The rooms and the hotel in general were very comfortable and good looking. From the window, we could see the famous Canterbury Cathedral which is actually adjacent to the hotel itself. The breakfast included in the price was served directly in the room, but it is also possible to have it in the common dining room. The toilets and the showers were very clean. The bin in the room was full of garbage when we arrived in the hotel.The toilet paper in the common toilet finished and no one came to replace it.
Good location in the centre next to the high street shops and cathedral. I was cold in the room, did not know how to get more heat from the radiator. Also the window did not close well and it was a rainy and cold day. The tv is really very small with only about 3 channels working, only one clearly. It seemed a bit like camping, not good in winter. Only a sink in the room and old fashion, water either too hot or too cold. Room very small, oldish, but that is to be expected in an old building.
Right in the centre, plenty of character.
Location. Views on the Cathedral and right in the centre of Canterbury. Plenty of choice with the Continental breakfast. Labyrinth to find rooms. Uneven floors due to age. Average furnishing. About 500 metres to nearest car park.
location could not arrange breakfast before 8.00
Location, bar area was lovely Shower tray didn't drain, curtains hanging off rail, strange smell in stairwell, tv in room only had 4 channels, not freeview like most other 4 star hotels. This was a 3 star hotel at best, sorry
Excellent staff, wonderful location and fantastic value for money. Thank you Nothing
near the city centre could do with re decoration.
Convenience, comfortable room and food excellent Room was on the 'road side' so noisy at pub closing time
The cleaniness and friendly staff
friendly staff na
Friendly staff and closeness to city centre. Pub had cosy fire. No free parking.
Hotel rooms in need of renovation
Great staff, very friendly
The friendliness of the staff and attention to detail, leaving an anniversary card and chocolates in our room. The traffic was quite an issue and building works right opposite but not too bad. Also a guest above pacing the floor at all times of the night over creaking floorboards did keep my husband awake.
location no TV, no cooked breakfast on Mondays, room v small
Charming hotel. Wonderful food Wireless internet reception limited
we really liked its cleanliness and friendliness the plastic chairs looked a bit tacky compared with the rest of the style of the hotel
Loved the atmosphere, the food, and drinks. It was a very cozy hotel room, very enjoyable.
The atmosphere and charm of hotel and being so close to the buzz of Canterbury
staff ver good and obliging breakfast good executive rrom but not executive quality no satelite TV room very cramped
Friendly and helpful staff, good location, sufficiency of information brochures,reasonable price, tasteful breakfast I missed some spirits and hot bevereges in the bar
The location to the centre of the town, the friendliness of the staff and comfortable rooms.
Room was comfortable. Excellent breakfast. Covenient location for city centre.
convenience for shops and Cathedral, people very friendly and informative a little awkward to find when driving.
Very good value for money. Very friendly staff.
Friendly staff, individually cooked breakfast no separate lounge/bar area for residents-the hotel was packed with diners
The staff were very friendly and helpful and the food was delicious. The location was perfect for the Marlowe as well as bars, pubs and restaurants.
excellent hotel staff and lovely rooms the stairs are a bit small when carrying large suit cases
being in city centre, staff very friendly and helpful car parking not closeby
Great stay loved everything about the hotel, staff fanstastic and you cant get a better location - we will be back soon and would defo recomend
Excellent breakfast, Staff very helpful. The family room not so comfortable. No elevator.
The location is excellent and just off the main high street in Canterbury and a 5 minute walk from the railway station. For a budget hotel, it also provided an excellent cooked breakfast. A thick layer of dust on the dressing table where the T.V was perched!
Well located, close to Cathedral & resturants. Staff were trying hard with a newish business. It was over priced, with unsuitable bedding and a poor breakfast. The staff said that they had previously received the feedback that we gave them.
Quality of the room. Regular staff.pleasant and helpful. Noise of door banging. Dreadful noise from outside on Saturday night. Poor English of some new staff. Lack of light summer duvets.
Quiet, clean, city centre location. Parking was difficult close to the Hotel, but free at the sister hotel.
The hotel was charming! The room was large with big windows. The facility was very clean. The location was perfect - central to the attractions. The walk to Canterbury Cathedral was about 5 minutes and the train station about 10 minutes. The staff was very accommodating - we arrived early and were able to check into our room early as well. The staff allowed us to leave our bags after we checked out and were very kind to us. The breakfast was great and included in the price. We loved our stay here! I have nothing negative to say about our stay.
Fairly central location, good amenities, friendly staff although no reception desk at the peregrine house. I think a bit expensive. Contact should be made prior to arrival since no reception desk at the place itself.
We were satisfied about our stay in Peregrine House. Excellent location for tourism.
Exceptionally clean Hotel with perfectly prepared room. Top quality bed linen and towels. Relatively small en-suite but with large shower compartment. Spotlessly cleaned. Excellent breakfast worthy of London 4 star Hotel. None
lovely room helpful staff we had a couple of late nights and could have done with breakfast later than 9pm
location was ideal to visit cathedral and museum I do not think this is a 4 star hotel
Staff very nice, they seemed happy, no sour faces here! 5 minute walk to Canterbury town centre. Food was good, service also good. No delay upon checkout either. None really
It is a place you go back to as a family home. Lovely people and a great location.
Well situated,nice room ,quiet,good car park,nice breakfast. Noisy plumbing during the night.
Very clean and well maintained. Lots of hot water. There were four of us in the room, but they only provided two cups.
It was slightly off the main drag so it was quieter in the evenings, but only a 10 minute walk to pubs and restaurants. If you go down to breakfast after 9am they appear to run out of some food but make up for it with something else i.e no sausages so gave extra bacon, in the coach house after 11pm the outside door shuts and there was no light shining for you to find the keyhole, parking was a bit hit and miss
We stayed in Room No.3. The staff were all helpful and polite. I cannot fault it in any way.
We had a large family room, which was very comfortable and warm during a very cold period. Only BBC1, BBC2, ITV1, and Channel 4 available on tv.
It's a lovely guest house, owners are very friendly and really interested in your visit.
The location was ideal, only a short, pleasant walk from the centre of the city with ample car parking space.The staff were friendly & very helpful .
Very helpful service & clean Couldn't really see how it was rated a 4-star guesthouse, but then these are guesthouses and not hotels
Helpful, welcoming arrival. Excellent breakfast,parking area. Like staying in a small luxury hotel, lovely room & facilities
Very difficult to find - especially the parking - you must know how to get to parking if you are driving as you cannot stop or park in the front Having to leave at 10am - at a min it should be 11