Would you like to save as your currency permanently or for this visit only?
central location Request for non smoking room preferred was not met and we were placed in a smoking room
Very clean hotel Additional car parking price.
Wonderful breakfast in a pleasant setting. My wife & I really enjoyed it, all round good value. They did forget to clean our room, but this was rectified very quickly
Location, deal on price, bar and restuarant area Booking not found initially at reception as it was not made by surname, room was small compared to similarly priced hotels, had to fix tv as the ariel had fallen out of back
Location to the theatres and shops
Hotel as a good atmosphere Check in really bad - computer system down Tried 3 x times to check in from 11:00 fianlly managed to check in 17:10
The hotel was very comfortable and excellent value for money. Parking was easy (although a tad expensive) and the location of the hotel was superbly placed for shopping or nights out in the city centre
surroundings ie reception, boulevard area room was very hot throughout the night, however air conditioning was available.
the gorgeous bed!
The location and staff were great, everythign was clean, good choice of food for breakfast, comfortable bar area. Room was right next to the lift, which was in constant use. The noise from this meant didnt have a very good nights sleep. That was in my opinion the only fault.
spaciousness and cleanliness of room, wonderful modernized bathroom, perfect location, great breakfasts no hotel parking
Very central, it also has a good restaurant Room was a bit jaded, it needed painting, also sealing around the bath.
Everything was very satisfactory We should have been informed about the reduced parking rate
Choice of breakfast was really good. Good variety. We booked a double room. Arriving at the room was twin beds one higher than the other. The mattress was far to soft and the pillows really uncomfortable. We stayed overlooking the main road and was really noisy, assume thats why we had ear plugs in the toilet.
large spacious room and friendly reception staff-excellant overall very expensive minibar items
Great location and fantastic price! Drinks in the room was expensive ( didn't use them ) Very noisy until early hours On a Saturday
Location and Room Size Breakfast below standard, Very uninviting Bar Area in reception.
Staff very helpful
Comfy bed and room
Staff were very accommodating and genuinely tried to be helpful. Very polite even when obviously very busy and perhaps over stretched. great location. a little bit noisy from nearby nightclub i think. fod running out at breakfast.
the bed was comfortable and the breakfast was quite nice. I thought that I would get a more luxurious room for the price that i paid and since I booked a 'superior double room' - there were no biscuits, the bathroom was dated and freezing cold, the shower leaked all over the floor. I thought the room was very basic indeed and was disappointed with it. I would have got a better room at a travel lodge and it would have been cheaper!
Room was available early. Noisy air-conditioning & heating.
comfortable room, good breakfast noise from other residents was unacceptable - didn't sleep well
It was clean, comfortable and efficient Everything was fine.
Easy Access and Good Positioning
Location No parking, cheaper on discount site.
This is a great, modern, hotel. very hand to city centre, shops and night life.If you are arriving by train, its just a few minutes walk to the hotel.
We had an amazing view over the city as we were on the 9th floor. The room was clean. We arrived about 6pm and the bar was rather rowdy, It was like being at a football match. The room was nice but rather cold. We tried to adjust the heating but seemed to be blowing cold air. As we were there only one night we didn't report it at the time. No on sight parking.
No hassle, good slick operation. Decent breakfast. Key card had to be reset, apart from that it was great.
center of city... few minutes walk from station
everything...very clean modern hotel with excellent food &bars and friendly staff everything was fine...
Room was spacious The car park was not that easy to get to. The heater in the room did not appear to work.
The fire alarm went off at 6:45!
I was charged 33.50 for breakfasts yet had paid for bed and breakfast was only told about 3.50 tray charge not that I had to pay for breakfast again this was not on the bill I was given with breakfast
The hotel was perfectly placed to visit our son at university and be right in the heart of things for shopping and eating. We have stayed here once before and would stay again. The floorboards in our room (312) and the surrounding rooms were creaky and we therefore heard people moving about.
City centre location; pleasant décor; fairly good value for money Too warm in room; shower head fell off when adjusting; room size quite small and cramped; very few extras (like shoe buffer)
Location. Horrendous price when we could have paid half on booking.com; small compact room, hardly any space to move about in the room. Very hard to find. We had to park in the shopping centre Victoria and then find our way to the hotel. Will definitely ask my friends to stay away from this hotel when £130 could buy so much more elsewhere in Nottingham.
All staff excellent - they seem to like having hotel guests and enjoy working there. Room had an iron and ironing board and tea-making facilities. Location is first rate. The 'Double Deluxe Room' was just an ordinary double room with a rather narrow double bed. No room safe, no mini-bar.
The only things I liked about this hotel was the city centre location and some of the staff were exceptionally pleasant. We were not given the room as described on-line. There was a very small (1 glass) of wine and 2 chocolates (not a box) as described on-line. The bar prices were ridiculously expensive.
Size of bedroom and general cleanliness of the hotel
Good location Service was abysmal. Staff were useless apart from one girl - Tona - who was the only efficient member of staff.
Location excellent Hotel in serious need of refurbishment. Although the price was reasonable for the Hilton, was placed in a box room, no window views and room needed a few locks of paint. Would have paid more and stayed in a more modern hotel
Staff are courteous Better if toothpaste ,slippers etc simple disposible consumables are provided.
It was ideally situated in the Lace Market area and although on a busy road, it was very quiet at nightNotg Not enough pilows on the bed
Location perfect, hotel staff superb!! Hotel room clean tidy and well stocked :) There's nothing to write!!
Room was clean and tidy On booking in reception could not find my reservation
Very clean, the hotel had all the facilities we needed for a one night stay None
Clean and centrally located Parking expensive. No free Wi-Fi. No hair-dryer supplied in room.
The cleanliness that you would expect at a modern new hotel together with the price
The best thing about this hotel is the location. However for the price, it was clean and tidy. The bed was comfortable and bathroom functional. I would choose to stay here again if I was visiting Nottingham. The wifi Internet and breakfast were very expensive for a budget hotel!
Fab place to stay, in the centre of Nottingham. No noise of note, friendly staff. Everything was great
Centrally convenient,staff dealt with minor issue immediately
the hotel was central It was cold,the roooms were cold.. The televison had very little choice included in the price.and the furnishings were old and worn.
The location was excellent. It looked quite grotty from the outsaide but was gorgeous inside. The evening meal wasn't that great but the breakfast more than made up for it.
Clesnliness of bedroom, - stains on the wall, cracked broken tiles in the bathroo, cracked washbasin- decor and furnishings of room generally looked 'tired'.
Central location. The telephone in my room did not work and despite reporting the fact it was not repaired. The hotel was cold.
Nothing outstanding When we booked the room, we requested a room with a mini fridge. When we checked in the receptionist told us that the room has a mini fridge. When we got into the room we found that the mini fridge was removed so we asked if we could get another one or a different room. she straight away told us that the hotel was full and put the phone down on me. The room was quite dirty. The beds were sloping so we didn't get a good nite's sleep. I wouldn't stay here again or recommend it to anyone. The room we got was very different to the ones in the hotel photos. It was pretty old
The size of the room and the location
I only could emphasize the hotel location, close to the Nottingham Market Square. I didn't enjoy my stay in this hotel. The rooms need to be cleaned properly and the staff were no as kind as they have to be in this kind of bussines. They really don't have any interest in the guest.
The buffet breakfast was good. Everything else was poor. The front desk make you pay upfront, the website says Satelite TV, but only local channels.
location to city very dated rooms
Nothing Avoid this hotel it's bad, the rooms smell and the hotel is full off prostitutes
Good value hotel, in a central location, which good facilities and high level of cleanliness. Hotel staff were very friendly and helpful.
nice big room, modern clean and welcoming, value for money
Its central location and nearby parking. Bed wasn't very comfortable
Staff are nice - nothing is too much trouble. Also, it is ideally situated for our visit. Not enough noise reduction - all street and traffic noise at nightcan be heard.
Very spacious rooms. Very clean bathroom, cleanest I've ever known
Friendly and helpful staff Heaters inadequate: electric, activated only by key so cold when arrived and off when out. Above head level and not very powerful so cold feet, had to fold over extra bed covers and have hot bath second night to get warm first Broadband: charging £3 seems unnecessary - just lend customers the cable (wifi is free in public areas but I wnated the desk in my room to work at). Plus my socket didn't work - staff came and solved by sticking cable-tie in the hole, but still intermittent
Staff could not have been more helpful, friendly or informative. Central location ideal for visiting Nottingham City, shopping, access to public transport etc One-way street system difficult for visitors to negotiate - hotel arrangements for parking efficient and not expensive Buffet breakfast well priced but hot food not very tasty
cheap, clean, comfortable, spacious room, central location, good breakfast
Good service, convenience
The room was clean and comfy, all the staff we came into contact with were very smartly dressed and polite, any questions we asked were always answered. Breakfast was a little bit over priced, in my opinion but still of a good standard.
friendly staff, location of hotel, near to city centre. very good breakfast all in a very enjoyable stay. Size of rooms, the first room we were given was too small, we asked for an alternative room which was a bit bigger.
Central Too hot, far too noisy from the street, no parking or even stopping outside,scruffy.
The view for the window was off discarded special brew can cans on the ledge outside the window , very noisey as well.
I liked the buffet breakfast.I prefer to choose my own amount.The third morning was waitress service,there was far too much,and it spoiled it for me. the receptionists were not always in full view,they were hidden behind screens.But they were very helpful.
Location Bed was lumpy
Location. Right in the city centre and very close to Nottingham Arena. never needed a taxi. Could be quite noisy at night as on main street. Breakfast was mediocre but fine for the price.
location close to city centre no double glazing on windows,extremely noisy,due to extractor fan and aircondition units at establishments across the road.
A lovely building but it needs a lot of money spent on it as it is really tired and tatty.
convenient not the hotel but the noise from the street unbearable! i would not recommend any rooms overlooking the street.
The food was quite good, bar and restaurant were ok Rooms were shabby and the building generally looked tired, the up and down plug in the sink was broken the waste bin lid was broken decoration was poor and the bed was damp, the TV remote did not work and although the main parts of the room had been cleaned e.g. sink toilet etc. It was obvious a deep clean had not been carried out for some time. The lift was dirty and reception staff were always eating when approached, evryone referred to me as mate.
Room looked nice, great location for rock city. Room was cold, hot air heatinig noisy and no instuctions on how to operate.
accessability to the city centre...
convenient position, next to car park, very comfortable, clean room.
Good ratio quality/price. Wifi is free of charges and working very good Bed is not very confortable
It was convenient for the city
The comfortable bed,and relaxed atmosphere.
Well located, very comfortable hotel
Only stayed one night, but the reception staff were excellent as were the staff in the restaurant for breakfast. The breakfast was excellent too.
All was good, even had maid service when only stayed for 2 nights. Ice machine right outside the room going on all night. Great item to have though! Car park charges pricey.
The evening meal was excellent and good value for money The general "feel" of the hotel was poor. Decor was not good - very ordinary for not an inexpensive hotel. Bathroom provisions were poor
It was a nice hotel there was a wedding party till 1am in the morning so there was loud music.
comfortable room very clean and spacious good location freindley staff
Friendly Welcome, Safe Parking, Simple Clean and comfortable Rooms - Great price, Convenient Location.
I need to explain. I booked the Gateway Hotel Nottingham as a suprise for my daughter and son in law. Their comments are glowing the hotel receptionist was very helpful, friendly and made them feel special.The head waiter also went out of his way to make their stay great. Thankyou I couldnot have choose a better place for them
Easy to book in, pleasant staff, nice surroundings No
Except for one female at reception, everyone was friendly and helpful. Food was good in restaurant and at breakfast. Room was a very good size. Reception person was almost rude. Bathroom ceiling was full of mold, lampshades had huge amount of dust in the pleats and the dispensers for soap , etc. were too high up for a shorty like me.
The hotel is in a very good location for nottingham city and is very pleasant to stay in most of the time
nothing The fact the car park had not gritted, causing an accident which my car was damaged which spoiled the overall stay.
bar downstairs no wifi in room and tempermental tv. asked for 3 single beds but got a double and single
The size of the double beds are HUGE! all facilitys within the room you could ask for. a bus stop right outside the hotel which takes you into town centre runs every 10mins at £1.60 for a adult. and the breakfast was amazing buffet style get as much or little as you please with cooked breakfast, fruit, yoghurt and pastrys couldnt wish for anymore
The room I was given was large and comfortable and was better than I expected. Everything was fine
Noise from two wedding parties
spacious, luxurious suite with a huge comfortable four poster bed fit for a queen everything was lovely
Three small comments. 1, I thought the Lady in the breakfast area was speaking to a Dog when she directed us to are table. 2, The picture on the internet was nothing like the room which i stayed in! still very nice but not really £135 worth. 3, Under the left bedside table was somebodys dirty sock which i put in the bin
Wedding party was very noisy in the corridors till the early hours making it difficult for other guests to sleep.Maybe you do not value normal guests.A very expensive reataurant menu yet my Guest was left with very little choice of a vegitarian meal.I think there was only one very unimaginate main couse item and she had to choose from the starter menu.
The comfort of the room and the hotel in general; excellent cuisine and good service.
Great location - from Airport and amenities. great atmosphere - an oasis away from the crowds. Not applicable
Comfortable and spacious room, traditional yet modern en-suite and Excellent breakfast
The restaurant was excellent
Lovely suite with luxurious bathroom. Excellent coffee at breakfast. It ended to soon
Clean, good parking, nice size room, comfortable bed. Shower unit loose on wall, constant drip, unable to regulate temperature - too hot. Heating too hot, I tried radiator valve to no effect (later advised that reception could have sorted this out). Lift not working, no help with bags up stairs. Insufficient info in rooms ref heating, tv channels, immediate local area (Doncaster). Poor external signage - we were told this was because hotel is a listed building, we asked for more information out of interest but it wasn't forthcoming.
I chose this hotel because I was attending an evening function at the hotel so location was foremost priority. Main hotel is excellent for functions and of a high standard - I would have ticked 'luxury' to classify the hotel had it not been for the bedroom. Staff were friendly enough. We were located in an annex bedroom (ground floor off reception). Bedroom was freezing cold - admittedly it was the end of October but didn't expect to have to sleep in coats! Even the carpet was so cold it felt damp. Other issues: Damp towel left on bathroom floor - later realised this is because the shower intermittently dribbled and splashed on floor; room dusty (especially noticable on black lamps); dead spider and bits of paper on window sill so obviously not been cleaned; four holes in one of the bed sheets; mug in bedroom was cracked and chipped. I contacted the hotel manager by email when I got home to advise of these problems so that they can be rectified but a week later the email has not even been acknowledged.
Lovely interior to the hotel, nice restaurant/staff. In a very good location to the Racecourse and a pub across the road. The shower in our room was at boiling temp and could not be turned down which was very infuriating and dangerous. The staff on Reception had atitude problems and did not make us feel welcome. When I paid our bill and attempted to speak to the lady about the shower she turned away and went about other business with her collegue never glancing back.
No expense spared with this hotel
Very clean & very pleasing Recently refurbished executive room - overall very nice. Bathroom looked plush, however lacked finish - the wooden unit basin mounted was on stood directly on tiled floor with signs of water damage(swollen)also unit maked up due to where the soap has been left, shower head pipe work visible between headunit & wall. Could have done with:- a soap dish, shelf near basin. The only shelf where tooth brush, drink glasses etc could be left was behind the wc not the most hygienic of places.
hotel room was fantastic and the food was amazing
Staff were very pleasant 1) Exterior of the Hotel is poor (Reception area is very modern and well presented) 2) Rooms are very dated and tired.
Excellent front of staff - attended a wedding/reception and though that it was very well planned We stopped in room 703 which was one of the refurbished rooms. The room was very comfy and well decorated but I have 2 points regarding the bathroom. No 1 - the stainless steel rubbish bin was rusty and needed to be thrown away. No 2 Whilst the shower is excellent, the water left on the tiled floor is extremely dangerous and had my elderly parents been in the room I would have been very worried about their safety. I think you need to provide floor towels as well as bath/hand towels to mop up the water that comes out of the shower area. Also, the breakfast was really nice but would benefit from the plates being warmed. I would welcome comments from the hotel regarding these points.
Fantastic staff, very helpful, always smiling and happy. The hotel is great the rooms are furnished to a very good standard. Bed were very comfortable. Best hotel that I have stayed in for years, don't change a thing. The weather in Doncaster was very cold outside, so glad I was staying in an excellent hotel.
Convenient location just 10 minutes walk from town centre No cold water - both sink taps ran hot. One tap was coming off the fitting. Bathroom door did not close. Room was very small and claustrophobic. Tatty furnishings. In need of a major refurbishment.
The staff were all very well mannered and polite and most of all they all spoke English clearly which made them easy to understand
friendly stafff, facilities excellent lack of air conditioning
Comfort and facilities of room. In room dining ws also very good. Internet access to be organised from my room without having to go back to reception for a voucher. Plug and play internet would be prefereable.
The staff were very friendly the breakfast was very nice we had a room with a balcony and it was extra special. The whole experience had a laid back and chilled atmosphere Highly recommended.
Friendly staff who appeared genuine Had to wait over 45 minutes for a room service order
treatments & pool found the bar cold - air con and sometimes in loung area
The use of the swimming pool and gym. The breakfast was very good also, varied in the selection of food offered and good value. The hotel was exceptionally clean. The restaurant was expensive for what it was and the portions shockingly small. The staff were friendly but quite disorganised- there were a number of mix ups during our two night stay. The location was not pleasant, it felt like you were actually on the M1 and certainly not in Nottingham. It was too far out of town for me, I would not stay there again.
Everything was excellent - staff friendly, food good, room clean etc. Being very picky - there was only one large towel in the double room, there was over 70 lights switched on at breakfast time - if the hotel is cutting down on energy use with towels then the use of lights might want to be investigated. My paper wasn't delivered - although when I questioned it at reception they gave me an alternative and took off the charge.
Staff very friendly and helpful. Dinner in the evening was very nice. Close to the M1 so easy to find and also the park and ride is very close by. The trams are very effiecient and run quite frequently into the City Centre. Breakfast was slightly dissapointing.
Well presented hotel, very well designed. Hard bed. Wedding partys very loud. Bar prices excessive.
Friendly staff. Good gym and pool facilities. Restaurant service was a bit slow, but bar snacks were good.
The staff were totally wonderful. We visited for the third time in twelve months and were treated as though we were family returning on a home visit. Reception staff couldn't do more and Vicky in the restaurant was fantastic. We have a daughter with physical disabilites and all of your staff treated her with utmost respect. We will return next year and will stay with you if Nottingham host the National CP Boccia champs again. Who knows we may visit the theatre again? Many thanks for the opportunity to give feedback.its greatly deserved.
Easy access to the city. Room was nice and clean. Hotel staff were friendly. Dinner portions too small. Surely you can do better with the pillows. Too saggy.
Closeness to centre & free parking
the health spa facilities early bar closure
Not a great deal It was very hard to find.. Even when I telephoned staff and recieved very poor directions I ended up driving around nottingham city for over an hour. I also found it was far to far to walk into the city as implyed by the advertisment. The breakfast was also extornitonatley priced.
Very friendly staff Excellent location Poor service encountered on two or three occasions (details below). Room was cold: the heating did not function effectively.
Hotel was convenient for visiting Nottingham. Good bus service to city centre Room was a bit small. Supposedly for two persons, but only on chair. Corridors and leisure club changing rooms needed upgarding and redecoration. Chairs in bar area were uncomfortable.
it was very professional and comfortable and had a pleasent weekend staying there with my partner.
using spa facilities
The price of the room was extremely reasonable and the breakfast was very good. The hotel also had free parking. My shower didn't work and I was allocated a smoking room, despite requesting a non-smoking room.
good general standards throughout the hotel overall quality of the stay was let down by one staff member (waitress staff Tuesday & Wednesday) who demonstrated a complete disinterest in any task performed, could not complete simplest of tasks competently, was poor at deailing with own mistakes
The staff were friendly, excellent breakfast and the rooms were perfectly adequate for our stay. The room was extremely hot when we arrived - we had to turn down the heating and open the window!
very frendly staff
The staff are very welcoming and accommodating. On my first night I woke up sleep time disorientated and the night porter was fantastic. Not so much a didn't like, but the restaurant staff are so focused on what they are doing they miss the request for attention from customers - especially evening staff, so would suggest the odd upward gaze to see if any assistance is required.
Average facilities Hotel had booked a wedding into the hotel and instead of allocating rooms immediately over the reception to wedding guests placed part of our group in a room where the walls were vibrating from the Disco downstairs. Hotel staff could have cared less and were completely unhelpful about rectifying the situation. Intend to write a strong letter of complaint to both the hotel and to best western upon my return from vacation. Quite a disastrous stay really.
Our room was much bigger than we expected as was the en suite.
The entrance to the Hotel gave us a good feel about the place. We were impressed by the size of the bedroom and bathroom and it was extremely comfortable and well decorated. It was an easy walk to the theatre so no extra driving. Nothing
staff and convenience of location and parking and value
I thought it was the staff at the hotel which made my stay enjoyable. They were incredibly helpful,warm and welcoming,and catered to my every need. I especially want to thank Kerry as she was a star. The room I stayed in which I payed 57 pounds for was up to date,clean,and comfortable. The drinks were reasonably priced,and I recommend the burger and homemade chips,they were lush. The hall ways and stairs are creaky!! But still a nice hotel.
Peace and quiet after a long flight. Chance to get over jetlag. Nice place Could not open window so no fresh air. Room was musty. Your long life milk is not a patch on Australia's. We wouled have a small fridge in the room.
We liked everything about our stay. We came to a wedding and the attention to detail was outstanding. You should be very proud of your staff, they were helpful, polite and knowledgeable. See above
had a wonderful stay for a wedding,the hotel was beautiful inside and out ,we stayed in the new bit at the side ,the decor was very nice and the size of the bedoom was very big.Comphy massive bed and great pillows for once.The food was outstanding and very helpful staff. that i had to come home !
Striking wallpaper. Comfortable bed. Lack of parking space on arrival. Dining room crowded and disorganised at breakfast. I had to request a bowl at the buffet and my husband ordered scrambled eggs and was given a fried egg with his English breakfast. However, the staff were pleasant. Bath was very small. Room very hot on arrival, but staff did oblige by turning down central air conditioning.
Location, setting, food comfort and friendly staff Room to hot - but soon remedied - 2 weddings.
Excellent location off A1,good views even from back of hotel Resturaunt rather over priced
I was upgraded to a superior room on arrival which was a nice surprise and staff made you feel very welcome, nothing was too much trouble. Restaurant food was first class and justified the slightly higher prices than you would normally see so well worthwhile. The only thing I didn't like is the fact that I was only staying there for one night on business - one week would have been much nicer! :-)
Staff friendly and helpful.
I arrived to find that although I had booked a superior garden double, they had only a shabby, interior room with a window having a wall one foot away. They refused to accomodate my reservation, even though I had arrived early.
The hotel was exceptionally well appointed and the staff were very good and everywhere was very clean and tidy I would be hard pushed to find anything that I did not like during my stay.
It was very pleasant, our room was clean and cosy and the bed was great. We were told on the website that each of the rooms had freeview viewing in all of the rooms but ours didn't have that feature and were unable to view most of the terrestrial channels.
Simple no fuss accommodation with a level of confort which was like beign at home for the night. guaranteed a good night sleep.. this survey is misleading. 4 questions is more like 18 or 20. not a fair nad you have just overstepped the mark
Peace and quiet None
The room was a good size and very clean. The bed was comfortable. The shower was poor. The water went from freezing cold to scalding hot and took a while for the water to come out. On arrival it was not explained that certain breakfast items had to be ordered the day before. When I pointed this out I was told that there was a copy of the menu in the room indicating that it was my responsibility.
Good location, but the road filled with parked cars in the early evening meaning I had to park some distance from the hotel.
The room was clean. N/A
Comfortable room, clean and recently decorated. None
Position Clean Good breakfast quiet Price could do to be cheaper
Very good bathroom with powerful shower. Good breakfast Banged head everytime we went down the stairs (no sign!)
Room were nicely presented and plenty of good quality towels Room was cold when we first arrived (there had been heavy snow) though adequate radiators once turned up soon had the room warm.