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8.0
Nearby
Sleuth's Mystery Dinner Shows
Aquatica
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Details
Map
Reviews
Overall
8.0 Excellent
Based on 6,076 reviews
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All Reviews 8.0
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Couples 7.9
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Families 7.7
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Business 7.6
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Solo 8.1
9.8
9.2
8.3
7.1
6.7
4.9
9.8
8.7
7.5
6.6
6.3
5.8
7.8
6.4
5.8
5.7
4.8
4.8
6.9
6.3
4.8
8.0
7.1
6.3
5.0
5.0
4.7
data provided by TrustYou
"Great view"
Top positive review
Top critical review
Excellent 9.7
I stayed in a recently renovated room overlooking the pool area. As requested, I received a quiet room on a high floor and it was actually very quiet at night. The bathroom was updated and clean, and the bed was comfortable. I appreciated the daily replenishment of bottled water, coffee, and tea. The employee who checked me in was very nice, and I was assisted with my luggage upon departure. There were some families staying in the hotel, but it was mostly conference attendees. Many at my conference had to stay at the Swan, but luckily it is just a short walk away. The hallways were a bit warm and smelled like mildew, but at least the rooms were clean. It's not a bad place to have a conference, but it is a little inconvenient that there aren't too many restaurants and bars to go to outside of the ones at the Dolphin and Swan.
Okay 4.5
Room was far from elevator. Room was hot. Beds weren't as comfortable.
Recent Reviews
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Excellent
10.0+customer service was great. the people at the front desk were super friendly and very helpful.
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Excellent
10.0+The entire staff with the exception of the cabana people were extremely friendly! We felt so welcomed everywhere we went!-The Dolphin cabana people were a bit rude!
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Excellent
9.4+The hotel looked great for USA. Most USA hotels fall short in comparison to international 4 star hotels. The rooms looked brand new and views were great. Enjoyed food and wine festival. Staff at hotel were extremely friendly.-No breakfast included for the price. I'm more disappointed by Kayak and booking.com for the price I paid for the rooms. Thought I was getting the best price but I happenened to ask if I wanted to spend another night on my last night there. I was quoted a price that was $100 less than what I was paying already. The manager started the sentence that his price might be more than booking.com. Boy was I shocked that his price was about $100 less per room.
8.5
Nearby
Lake Bryan
Disney's Lake Buena Vista Golf Course
$218+
Details
Map
Reviews
Overall
8.5 Excellent
Based on 3,786 reviews
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All Reviews 8.5
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Couples 8.4
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Families 8.3
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Business 8.7
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Solo 8.3
8.8
8.6
7.8
6.7
6.3
6.7
8.8
8.5
7.2
7.2
6.5
6.0
8.2
7.2
6.1
6.0
5.7
5.2
8.5
8.1
6.6
6.3
4.6
8.2
7.5
7.0
6.2
data provided by TrustYou
"Clean rooms"
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 9.4
Beautiful hotel! The character dining at Garden Grove restaurant was awesome, have your kids bring their autograph books with them. Staff was friendly and very accommodating to families/kids. We ate dinner at Il Mulino restaurant and despite being more upscale Italian, the waiter was very engaging with our kids and was happy to make them chocolate milk with dinner! The grotto pool was beautiful, large, and poolside food/beverage service was on the ball. Nothing really not to like, just some advice: Prices are expensive but hold value. This isn't a Super 8 but then again they treat you way better than a Super 8. Just remember EVERYTHING at Disney World is expensive. Also this: this hotel is on Disney property but is NOT a Disney hotel. You still get the same perks like early park entry and free shuttles to the parks, but what you don't get is free shuttle from/to the airport on the Disney Magical Express. A Disney rep will tell you to use Mears transportation saying it's cheaper than a taxi but don't. Our taxi, with tip, was cheaper than Mears' fare plus we didn't have to wait the half hour for the Mears shuttle. We were in a taxi in about 5 minutes at the airport.
Okay 5.7
Hotel was comfortable and clean Our room was next to the elevator so we didnt sleep well from the noise of the motor constantly.
Recent Reviews
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Okay
5.7+Hotel was comfortable and clean-Our room was next to the elevator so we didnt sleep well from the noise of the motor constantly.
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Okay
5.3+The boat ride from the hotel to Epcot, boardwalk, and Hollywood Studio's.-Our reservations were for the Swan hotel but when we arrived we were told we were at the Dolphin hotel. We asked why we were there our reservations were for the Dolphin hotel. We were advised we must have read the confirmation wrong. The woman at the Dolphin hotel asked if we had the confirmation. I pulled it up on my phone and she confirmed it showed the Swan. She asked if she could make a phone call. She made the phone call in front of us and advised the person on the other end what I had and what their system showed. She was told we were supposed to be at the Swan and they corrected it in their system. The lady apologized and said that she could check us in but we would have to get our key's from the Swan because their systems were different. When we came back the bellhop that was going to assist us with our bags said very sarcastically, "ladies you are at the wrong hotel. I will tell you very slowly how to get there." We told him that we went to the Dolphin and they found that we were supposed to be at the Swan. He told us he would assist us with our bags once we got our keys. When we turned around he ducked into the back and a different bellhop advised us that he went on break so he would assist us. The room we were in smelt like mildew and we were advised that there were no other rooms available.
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Excellent
10.0+The room was fantastic. Updated and positively posh. The 12th floor view was incredible with fireworks shows from two Disney parks. The in-room Starbucks was a nice touch. I found a new favorite Disney hotel. Thanks!
8.3
Nearby
Orlando Vineland Premium Outlets
Epcot
$132+
Details
Map
Reviews
Overall
8.3 Excellent
Based on 3,637 reviews
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All Reviews 8.3
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Couples 8.4
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Families 8.3
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Business 7.4
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Solo 8.4
9.1
8.7
7.7
6.4
6.3
6.4
9.3
8.5
7.7
6.5
6.4
6.3
9.2
8.5
7.4
6.1
5.9
5.8
9.0
7.5
5.8
5.8
5.6
9.2
7.9
6.4
5.8
data provided by TrustYou
"Comfortable beds"
"Good shuttle service"
"Clean rooms"
Top positive review
Top critical review
Excellent 10.0
The rooms were amazing, the staff was friendly,and the amenities were amazing!
Okay 4.8
Location This is not a Disney hotel yet they wanted to charge us to eat with Disney characters. This was $10 more for breakfast. Staff was rude when we asked about it.. we requested the manager get in touch with us but never did.
Recent Reviews
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Excellent
10.0+The rooms were amazing, the staff was friendly,and the amenities were amazing!
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Okay
5.1+The room was well designed and clean.-I attempted to call guest services multiple times. Mostly from my cell phone, once from the room phone. No one ever answered. Also, the internet connection was to weak to connect. I wasn't able to connect at anytime.
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Excellent
8.2+Interior was new and updated. Couldn't beat the price for the location and amenities. Perfect for a short stay while visiting the Disney parks!
8.9
Nearby
Sleuth's Mystery Dinner Shows
Universal Orlando Resort
$201+
Details
Map
Reviews
Overall
8.9 Excellent
Based on 4,193 reviews
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All Reviews 8.9
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Couples 9.1
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Families 8.5
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Business
-
Solo
9.1
8.8
8.7
8.5
8.4
6.8
8.6
8.6
8.2
8.2
8.2
6.9
8.8
8.5
8.2
8.2
7.8
6.3
data provided by TrustYou
"Wonderful sightseeing"
"Friendly atmosphere"
"Stylish hotel"
Top positive review
Top critical review
Excellent 8.8
We were upgrade to a nemo room and that was a very nice surprise. The room was bigger which included a microwave, kitchenette sink and refrigerator. Indoor entry was a plus. The little mermaid rooms were really small and not very appealing. All the room were outdoor entry much little motels. Very bare/basic room.
Good 6.2
It was nice. Lots of things for the kids. Good job. Arcade was a let down. Kids wanna win things. Expensive drinks...ridiculous. Cheap towels, hide a bed was hard. Room was dirty. Furniture and floors...totally not worth the money we paid. We're poor folks. Such a waste of money.
Recent Reviews
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Excellent
10.0+The hotel was very kid friendly the play areas along the paths were amazing and the pool was also big enough for a lot of quests.
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Good
7.7+Mermaid room is small, but ok for a family of 4. The resort has a nice theme and the grounds are very clean.-The walk from mermaid rooms building 8 is a long walk. It took 11-12 minutes to walk from room to the "cars" pool.
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Good
7.0+This hotel gives you the full Disney experience.-Take away the Disney aspect and you have an average motel style room in the little mermaid section where we stayed. If you pay more, there are better rooms closer to the resort style pool. The eatery was Disney style and the food was just what you'd expect from one of their mass dining experiences.
8.8
Nearby
La Nouba
Sleuth's Mystery Dinner Shows
$206+
Details
Map
Reviews
Overall
8.8 Excellent
Based on 2,346 reviews
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All Reviews 8.8
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Couples 8.1
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Families 8.8
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Business
-
Solo
10.0
9.1
8.7
8.6
8.3
5.2
8.6
8.2
7.7
7.5
8.7
8.3
7.7
6.9
6.7
5.9
data provided by TrustYou
"Wonderful sightseeing"
"Great view"
"Recreation staff is nice"
Top positive review
Top critical review
Excellent 9.1
The resort is close to everything. We used the grills almost nightly. Lots of things for the kids to do. The maid didn't come once during our 5 night stay. When we got to our room the tub was leaking from the handle. The fan that drys the tub came on scaring my kids. We called the front desk and it was fixed quickly but I feel the maid should have caught it when she cleaned. I also didn't like how they try to get you to buy the timeshare.
Good 6.2
It's on Disney Property, good for family to spend time together rather then having two separate hotel rooms. They waste your time trying to get you to buy a time share. They tell you to go to a different area to get parking pass and then keep you
Recent Reviews
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Excellent
9.1+The resort is close to everything. We used the grills almost nightly. Lots of things for the kids to do.-The maid didn't come once during our 5 night stay. When we got to our room the tub was leaking from the handle. The fan that drys the tub came on scaring my kids. We called the front desk and it was fixed quickly but I feel the maid should have caught it when she cleaned. I also didn't like how they try to get you to buy the timeshare.
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Good
7.6+It was a great experience and value but unfortunately we were not able to use the facilities like we wished ,due to the bad weather-Not having acomadations for a full dinind experience is a disapointment, especially when you have spent all day at hte parks, people just want to relax and not have to drive out again for dinner. Also check in time should be at 3pm. and check-out at 11am. like a lot of other resorts ,because we felt very rushed in the morning like other guests. -
Good
6.2+It's on Disney Property, good for family to spend time together rather then having two separate hotel rooms.-They waste your time trying to get you to buy a time share. They tell you to go to a different area to get parking pass and then keep you
7.8
Nearby
Discovery Cove
Grande Vista Golf Club
$104+
Details
Map
Reviews
Overall
7.8 Good
Based on 3,649 reviews
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All Reviews 7.8
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Couples 8.0
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Families 7.6
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Business 7.3
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Solo 7.9
9.0
7.9
6.0
5.6
5.3
6.0
8.9
7.9
7.1
6.0
5.7
5.5
8.8
7.1
7.0
5.6
5.6
5.5
9.0
8.1
7.3
6.0
5.0
4.9
9.0
8.1
7.2
6.3
5.9
5.1
data provided by TrustYou
"Good shuttle service"
"Wonderful sightseeing"
"Great view"
Top positive review
Top critical review
Excellent 8.2
Disney transportation No microwave
Okay 4.2
Location. No lock on sliding glass door. Called the front desk multiple times over a two day period with no resolution. Staff waited until the last possible moment before fixing just a few hours before winds from Hurricane Irma hit our area. Air conditioning is either off or on with no adjustment. Loose outlets barely held a plug. Alarm woke us up at 4:30 a.m. Bathroom was in disrepair with loose tiles. Cleanliness was minimal but acceptable. Buffet in the restaurant was institutional/school quality for $15.99 per person. Just one of several ways this location nickle and dimes you. With a huge portion of the state searching shelter due to forced evacuation, seems like the wrong time to charge a resort fee for a pool that couldn't be used, TV that was out the majority of our stay, or parking. Where other resort companies were making concessions, Best Western found every opportunity to go the opposite direction. Hoping to voice our concerns, we made attempts to seek a resolution at the front desk. This unfortunately went nowhere. I can not recommend this hotel, nor will my family ever stay here again.
Recent Reviews
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Excellent
10.0-Very nice place to stay. Close to the attractions. Love the view and the staff in incredible. Great value. Thanks.
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Excellent
10.0+Room was great size and the ammenities were awesome. The room was also handicap accesible. You definitely get your money's worth. We will definitely be staying again.-Even though the hotel per se was amazing the traffic nearby was truly annoying. Due to the hotel's location, traffic was very heavy.
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Good
6.8+Location, location, location.-Parking System is terrible, should be included in price of hotel. I wouldn't mind the pass system to get in the parking if it worked. Half the time the hotel had to let us in and out.
9.0
Nearby
Walt Disney World Resort
Disney Springs
$117+
Details
Map
Reviews
Overall
9.0 Excellent
Based on 1,807 reviews
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All Reviews 9.0
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Couples 9.0
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Families 9.2
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Business
-
Solo
9.3
9.0
8.8
8.7
8.6
5.0
9.3
8.8
8.8
8.7
8.5
3.4
9.5
8.9
8.9
8.6
8.3
5.2
data provided by TrustYou
"Clean rooms"
"Spacious rooms"
"Good kitchenette"
Recent Reviews
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Good
7.6+We loved everything about the Resort. It was beautiful! The beds were wonderful, the bathrooms were awesome, the rooms were spacious and gorgeous. The covered patio was so relaxing and calming.-We didn't care too much for the concierge's desk because the gal was not that knowledgeable about the theme parks, sites, prices, etc. We ended up getting our tickets elsewhere.
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Excellent
9.4+Value and size of rooms.-Dates furnishings
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Excellent
9.3+The 3 bedroom rooms were spacious enough for a family of 8. It had 3 full bathrooms as well. There are patio areas off the living room where you can get outside and relax since there is a screen to keep the flying bugs away. The resort is close enough to all the local attractions. You can be at Disney in 10 minutes, but still feel secluded and away from the crowded roads. The two pools were nice, and the tennis and basketball courts were well maintained. They added new outdoor exercise equipment and a new kids play area. They have a lot of daily activities for kids if you want to spend the day relaxing at the resort around the pools. They always seem to be working hard at maintaining the property.-The internet was free, but too slow to be useful. They use a wireless service from a company called Windstream. I've traveled all over the world and stayed in just about every type of hotel. This by far was the worst internet. I couldn't download work attachments and the kids couldn't stream their Netflix movies or play their internet games. We tried multiple devices (Galaxy Tab, iPhone, laptop computer, etc...). Called the Windstream tech support, thinking they may need to reset a router, but they said that the internet was working fine and that we shared the bandwidth with the other guest. I told him I've never experienced internet this slow, except for dialup. His response was that "it was faster than dialup." Unless they ditch this internet service provider and get something faster, don't expect to use the internet for anything other than email or reading the news. This could be a serious deal breaker if you need to accomplish business while on vacation. The room was visibly clean and well maintained; however, the carpet and tile in our room hadn't been steam cleaned in a long time. Just minutes after our kids took their shoes off at the door, their socks/feet were extremely dirty.