Very bad experience in the reception
4 stars
Heliopic Hotel & Spa
50 Place de l'Aiguille du Midi, 74400 Chamonix, Haute-Savoie, France
Chamonix, France
See location+33 4 50 54 55 56Photos of Heliopic Hotel & Spa
Overview
Winter getaway with 2 restaurants Héliopic Hôtel & Spa guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy an indoor pool and a full-service spa. Héliopic Hôtel & Spa offers 102 accommodations with safes and coffee/tea makers. Rooms open to balconies. LCD televisions are featured in guestrooms. Bathrooms include bathtubs, bathrobes, slippers, and hair dryers. This Chamonix-Mont-Blanc hotel provides complimentary wireless Internet access. Housekeeping is provided daily. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna. Children under 13 years old are not allowed in the swimming pool without adult supervision. The recreational activities listed below are available either on site or nearby; fees may apply.
Latest deals for Heliopic Hotel & Spa
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Heliopic Hotel & Spa
- Indoor pool
- Spa and wellness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- Conference rooms
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Hammam (Turkish bath)
- Meeting/Banquet facilities
- Room service
- Ski equipment rental (on site)
- Ski pass vendor
- Key access
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Trash cans
General
- Family rooms
- Hardwood or parquet floors
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Mountain view
- Ski storage
- Storage available
Dining
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Hot tub
- Indoor pool
- Sauna
- Steam room
Bathroom
- Shower cap
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
Accessibility and suitability
- Increased accessibility
- Elevator
- Accessible by elevator
- No smoking
- Upper floors accessible by elevator
Family friendly
- Babysitting or child care
- Cribs available
- Books, DVDs, music for children
- Kids meals
- Playground
Parking and transportation
- EV charging station
- Parking
- Airport shuttle
- Private parking
Media and entertainment
- Flat-screen TV
- Gaming console
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Outdoor
- Terrace/Patio
- Balcony
- Garden
Things to do
- Bicycle rental
- Game room
- Skiing
Workspace
- Fax/photocopying
- Desk
Laundry
- Laundry service
Health and safety
- Daily housekeeping
Reviews of Heliopic Hotel & Spa
9.0
Wonderful
4115 verified ratings
Wonderful
2792
Very good
689
Good
333
Okay
126
Fair
99
Mediocre
34
Poor
42
Summary of reviews
Guests say
Guests generally appreciated the hotel's location and cleanliness, highlighting its proximity to attractions and well-maintained facilities. However, there were notable complaints regarding service quality, with some guests experiencing unprofessional staff interactions and management issues. Overall, while many enjoyed their stay, a few felt that the service did not meet their expectations, especially in relation to the price paid.AI-Generated from customer reviews
Reviews(3)
Q&A(5)
Tips(10)
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Score by provider
9 out of 10
1382 reviews
9.4 out of 10
10 reviews
9.5 out of 10
1 review
6.3 out of 10
3 reviews
All reviews
Pros (+) The hotel is new, rooms are cozy and bathrooms are new and well decorated. The location is nice if you want to spend a weekend in Chamonix. Staff overall polite.
Cons (-) It feels like the management of this hotel doesn’t take care of things. The elevator was 3 days without light and they didn’t even care to put a torch or temporary light for safety reasons. The cleaning lady cleaned out room at 3.30pm while we wanted to rest! The spa had an empty bar where it was supposed to have tea to relax. The room had no mini bar and it was very hot- they was no air con. We w...
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Pros (+) 1- Location is really good, close to the center. 2- Check in/out was fast 3- Swimming Pool looks ok.
Cons (-) 1- There was extremely bad & disgusting smell in the toilet all the time, asked them couple of times to clean it with no improvement. 2- Parking access is from back side, parking is not free & costs 15€ per night.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a variety of unique amenities, including a spa, indoor pool, sauna, hammam, ski equipment rental, and a game room for guests to enjoy.
Is parking available at the hotel?
Yes, the hotel provides private parking and even has an electric vehicle charging station available for guests.
What can guests expect from the hotel's dining options?
Guests can look forward to a range of dining options, including a restaurant, bar/lounge, and the convenience of having food delivered to their accommodation.
How is the cleanliness of the hotel maintained?
The hotel ensures high standards of cleanliness, with daily housekeeping, disinfection of high-touch surfaces, and guest accommodation being thoroughly disinfected between stays.
When is the best time to visit the hotel?
The high season at the hotel is in February, offering an ideal time to experience the hotel's excellent facilities and the nearby attractions, such as the Aiguille du Midi tram.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Mountain View Room
Some guests recommended choosing a room with a mountain view to enjoy a more scenic and peaceful experience, especially if you prefer to avoid the road-facing side of the hotel.
Consider Room Selection Carefully
Guests suggested being mindful of room selection, as some rooms may have smaller bathrooms or face a busy road, impacting the overall experience.
Enjoy the Spa Facilities
Many guests praised the spa facilities, recommending them for a relaxing and enjoyable experience. Consider scheduling some time to unwind at the spa during your stay.
Check Parking Availability
If you plan to use the hotel's parking facilities, it's advisable to check availability in advance, as some guests encountered issues with parking due to limited space.
Explore Nearby Attractions
The hotel's proximity to the Aiguille du Midi tram makes it convenient for accessing nearby attractions. Consider planning a visit to the tram during your stay.
Be Mindful of Noise
Some guests noted that the rooms were not well soundproofed, leading to potential disturbances from neighboring rooms. Consider this when selecting your room or if you are sensitive to noise.
Take Advantage of the Hotel's Family-Friendly Amenities
If traveling with children, the hotel offers various family-friendly amenities, including play areas for kids and a playground, enhancing the overall experience for families.
Consider Dining Options
While the hotel offers excellent dining options, including a cheese restaurant, some guests found the breakfast selection repetitive. Consider exploring nearby dining options for variety.
Plan Spa Visits Strategically
To avoid overcrowding, consider visiting the spa during quieter hours, particularly in the evenings when it tends to be more peaceful.
Be Mindful of High Season Pricing
If visiting during the high season, be prepared for higher room rates and the possibility of breakfast not being included in the room price.
Location
50 Place de l'Aiguille du Midi, 74400 Chamonix, Haute-Savoie
What's nearby
- L'Aigulle du Midi Tram74 yd
- Casino Chamonix-Mont-Blanc0.3 mi
- Chamonix-Mont-Blanc Train Station0.4 mi
- Alpine Museum0.4 mi
- Chamonix Church0.4 mi
- Parc d'Attractions de Chamonix0.6 mi
- Stade Olympique de Chamonix0.6 mi
- Les Planards0.6 mi
- Brevent and Flegere Ski Area1.7 mi
- La Flégère1.8 mi
- Lake Brevent2.2 mi
- Mer de Glace2.5 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Heliopic Hotel & Spa
Low season | December |
|---|---|
High season | February |
Average price (weeknight) | $291 |
Average price (weekend night) | $290 |
When to book a room at Heliopic Hotel & Spa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.6 |
|---|---|
Distance to city center | 0.4 mi |
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