It is a dump and the pool is empty. The room was half renovated and lacked coverings. Would have checked out immediately and requested a refund if we had not booked through kayak.
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*Total includes estimated local taxes & fees payable on check out.
Amenities at DoubleTree by Hilton South Charlotte Tyvola
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free airport shuttle
- Shuttle service (free)
- Flat-screen TV
Reviews of DoubleTree by Hilton South Charlotte Tyvola
6.8
Okay
751 verified ratings
Wonderful
287
Very good
101
Good
55
Okay
56
Fair
68
Mediocre
38
Poor
146
Summary of reviews
Guests say
Most guests were dissatisfied with their stay, citing poor service, unresponsive or rude staff, and a lack of maintenance throughout the hotel. Cleanliness was a recurring issue, with reports of dirty linens, mold, and unpleasant odors. Several guests appreciated the hotel's convenient location and a few found the beds comfortable. However, problems with amenities, such as malfunctioning showers, lack of towels, and underwhelming breakfast, were frequently mentioned. Positive comments about the staff and comfort were present but overshadowed by the negative experiences.AI-Generated from customer reviews
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7.2 out of 10
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AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's standout amenities?
The hotel offers standout amenities such as daily housekeeping, contactless check-in/check-out, a fitness center, and a free airport shuttle.
Are there any concerns about the cleanliness of the rooms?
Some guests mentioned concerns about the cleanliness of the rooms, including issues with vacuuming and dirty carpets.
What can guests expect from the hotel's customer service?
Guests can expect friendly and helpful staff, although some guests experienced slow service and unresponsive staff at times.
Is parking readily available at the hotel?
Parking is available, but some guests found the parking lot to be small, and there were concerns about being charged for parking despite expectations of free parking.
When is the best time to visit the hotel?
The hotel's high season is in October, and the low season is in March, offering potential guests an idea of the best times to plan their visit.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Consider Room Location
Some guests reported noise issues, so consider requesting a room away from ice machines or other potential sources of noise.
Verify Free Amenities
Some guests were surprised by additional fees for parking, so it's advisable to verify the cost of any supposedly free amenities before arrival.
Check Shuttle Service Reliability
Several guests experienced delays with the hotel's shuttle service, so it may be wise to have a backup plan for transportation to the airport.
Request Cleanliness Check
A few guests mentioned cleanliness issues, so consider requesting a room inspection upon check-in to ensure everything meets expectations.
Confirm Special Requests
If you have specific needs such as a microwave or refrigerator, it's advisable to confirm their availability in the room before arrival, as some guests were disappointed by their absence.
Explore Nearby Dining Options
The hotel is located near various restaurants and a grocery store, making it convenient for dining, especially for longer stays.
Be Mindful of Seasonal Rates
If planning a visit, it's worth considering the hotel's high and low seasons to potentially take advantage of better rates or avoid crowds.
Utilize Business Amenities
The hotel offers a business center and meeting facilities, making it suitable for business travelers or those in need of work-related services.
Pet-Friendly Considerations
If traveling with pets, be aware that pet owners reported being relegated to a lower level with reduced amenities and charged an additional fee.
Address Noise Concerns
Some guests experienced noise disturbances, so it may be beneficial to bring earplugs or request a room away from potential sources of noise.
Location
5624 Westpark Drive, Charlotte, NC 28217
What's nearby
- SouthPark Mall3.4 mi
- Charlotte Center City4.7 mi
- Carolinas Aviation Museum4.7 mi
- Bank of America Stadium4.9 mi
- Mint Museum RANDOLPH4.9 mi
- NASCAR Hall of Fame4.9 mi
- Charlotte Convention Center4.9 mi
- Intimidator Roller Coaster5 mi
- Carowind5 mi
- 400 South Tryon5 mi
- Little Sugar Creek Greenway5 mi
- 112 Tryon Plaza5.2 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton South Charlotte Tyvola
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
June | October | $124 | $148 |
Cheapest month to stay with an average 38% drop in price. | Most expensive month to stay with an average 34% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
DoubleTree by Hilton South Charlotte Tyvola
Which month has the cheapest rates at DoubleTree by Hilton South Charlotte Tyvola?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at DoubleTree by Hilton South Charlotte Tyvola is December, with an average nightly rate of $117. The most expensive month is April at $138 per night.
What is the cheapest day to book DoubleTree by Hilton South Charlotte Tyvola?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book DoubleTree by Hilton South Charlotte Tyvola is Thursday, with an average nightly rate of $111. The most expensive day is Saturday at $148 per night.
How far in advance should you book DoubleTree by Hilton South Charlotte Tyvola?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at DoubleTree by Hilton South Charlotte Tyvola, book around 9 weeks in advance. This could save you approximately 23% compared to booking last minute.
KAYAK's top tips for your stay at DoubleTree by Hilton South Charlotte Tyvola
FAQs when booking at DoubleTree by Hilton South Charlotte Tyvola
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See most recommended stays in CharlotteGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
5.3 mi | Charlotte Douglas | 5.2 mi |