Pros (+) The space, people, breakfast, cleaning..
4 stars
Sonesta Charlotte Lower South End
Photos of Sonesta Charlotte Lower South End
Overview
As its name implies, the Crowne Plaza Charlotte Executive Park is located within an area of corporate properties and business headquarters. Visitors to this premium hotel are within minutes of Freedom Park, Carolina's Medical Center, NASCAR Hall of Fame, Bank of America Stadium, the Billy Graham Library and a long list of malls and shopping centers, parks and more. The Charlotte Douglas International Airport is less than five miles away and shuttles run visitors to the nearest light rail line that runs directly to the downtown district.
While all of this makes it a good choice for the business or the leisure traveler, the amenities and rooms are also part of this property’s wide-ranging appeal. The amenities include both an indoor and an outdoor swimming pool, a modern fitness center, a firepit on an outdoor deck, a volleyball court, business service center with meeting spaces, a popular restaurant with regional specialties, a bar by the pool, free Wi-Fi, concierge desk, free parking, a mini-market on the premises, and dry cleaning (for a fee).
The rooms range from standard to executive and all include the Sleep Advantage option with premium bedding, a work desk, sitting area, premium entertainment system with HD TV, cordless phones with voicemail options, granite baths with luxury fixtures and signature toiletries, as well as premium linens throughout.
Whether it is a long holiday in popular Charlotte or a business trip to one of the many area headquarters, the Crowne Plaza Charlotte Executive Park offers a full-service setting in a great location with plenty of amenities and comforts.
Latest deals for Sonesta Charlotte Lower South End
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sonesta Charlotte Lower South End
- Outdoor pool
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- 24hr front desk
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Allergy-free room
- No smoking
General
- Family rooms
- Interconnected room(s) available
- Sofa
- Telephone
- Storage available
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Parking and transportation
- Parking
- Parking (surcharge)
- Private parking
Bathroom
- Hairdryer
- Toilet
- Private bathroom
Outdoor
- Terrace/Patio
- Balcony
- Garden
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Laundry
- Ironing service
- Iron and ironing board
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Pool
- Indoor pool
- Outdoor pool
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Sonesta Charlotte Lower South End
7.6
Good
1699 verified ratings
Wonderful
822
Very good
234
Good
204
Okay
85
Fair
119
Mediocre
61
Poor
174
Summary of reviews
Guests say
Guests had mixed experiences at the hotel, with several highlighting significant service issues such as delays in receiving basic amenities and extra fees. However, many appreciated the cleanliness of the hotel and the pleasant atmosphere, along with friendly staff interactions. The location was also praised, though some guests faced parking challenges during events.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8.9 out of 10
6 reviews
All reviews
Pros (+) The staff went above and beyond by texting me once we got in our room to ensure everything was to our liking! The room was clean, comfortable and spacious. The breakfast bar was delicious and had a nice variety of foods! I would stay here again because of the wonderful customer service, great location (off the interstate and close to major stores and eateries), delicious food and comfortable rooms...
Read more
Pros (+) Very comfortable bed and pillows. Modern and high end looking lobby. Nice showers with good water pressure.
Cons (-) Slight musty smell in semi-subterranean room. Some staining on lounger.
Pros (+) Guest services were great. Wish I’d gotten the lady’s name who helped me, but she was incredibly sweet.
Cons (-) Free breakfast.
Pros (+) Very comfortable and clean room. The staff was very polite.
Cons (-) not very clean, AC is super loud
Cons (-) No complementary breakfast
Pros (+) One of the worst hotel stays ever. For a 4 star hotel I expected more but it's a really trashy place . Stay at the Embassy and avoid this place.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's amenities?
The hotel offers both an indoor and outdoor swimming pool, a modern fitness center, a firepit on an outdoor deck, a volleyball court, a popular restaurant with regional specialties, a bar by the pool, free Wi-Fi, concierge desk, free parking, a mini-market on the premises, and dry cleaning (for a fee).
How comfortable are the beds at the hotel?
The rooms include the Sleep Advantage option with premium bedding, ensuring a comfortable and restful stay for all guests.
Is parking available at the hotel?
Yes, the hotel offers free parking for added convenience during your stay.
What is the best time to visit the hotel?
The high season is in March, offering a great time to experience the hotel's full-service setting and amenities.
How is the food quality at the hotel?
The hotel features a popular restaurant with regional specialties, ensuring a delightful dining experience for all guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Balcony
Some guests were disappointed to find that the rooms did not automatically come with a balcony, despite the advertisement. Consider requesting a room with a balcony to avoid any extra charges and enjoy the outdoor space.
Check for Cleanliness Upon Arrival
Several guests reported issues with cleanliness, such as bugs in the room and unclean bathrooms. Upon arrival, it's advisable to thoroughly inspect the room and promptly report any cleanliness concerns to the staff.
Be Mindful of Additional Charges
Guests were surprised by additional charges, such as parking fees and room service fees. It's recommended to inquire about all potential extra costs before confirming the booking to avoid any unexpected expenses.
Consider Room Selection for a Quiet Stay
Some guests mentioned noise disturbances from the road outside. If you are sensitive to noise, consider requesting a room away from the road to ensure a quieter and more peaceful stay.
Verify Amenities and Policies in Advance
Some guests were not informed about the parking fee and deposit until arrival. It's advisable to verify all amenities and policies, including additional fees, before arriving at the hotel to prevent any unwelcome surprises.
Request Prompt Housekeeping Service
A few guests experienced issues with housekeeping, such as unaddressed requests and rooms not being properly cleaned. If you require housekeeping services, consider making requests in advance and promptly notifying the staff of any unmet needs.
Double-Check Room Features
Some guests found discrepancies between the advertised room features and the actual room. It's recommended to double-check the room features with the hotel staff to ensure that the room meets your expectations.
Take Advantage of the Convenient Location
The hotel's proximity to various attractions, restaurants, and shopping centers makes it an ideal location for exploring the area. Consider utilizing the convenient location for easy access to nearby amenities and entertainment options.
Engage with Friendly and Helpful Staff
While some guests encountered issues with staff, others found the staff to be welcoming and accommodating. Engaging with the friendly staff can enhance the overall guest experience and provide valuable assistance during your stay.
Enjoy the Comfortable Beds and Clean Rooms
Several guests praised the comfortable beds and cleanliness of the rooms. Take advantage of these aspects to ensure a restful and enjoyable stay at the hotel.
Location
5700 Westpark Drive, Charlotte, NC 28217
What's nearby
- SouthPark Mall3.4 mi
- Charlotte Center City4.7 mi
- Carolinas Aviation Museum4.8 mi
- Intimidator Roller Coaster4.9 mi
- Mint Museum RANDOLPH4.9 mi
- Bank of America Stadium4.9 mi
- Carowind4.9 mi
- NASCAR Hall of Fame5 mi
- Charlotte Convention Center5 mi
- 400 South Tryon5.1 mi
- Little Sugar Creek Greenway5.1 mi
- 112 Tryon Plaza5.3 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sonesta Charlotte Lower South End
Low season | December |
|---|---|
High season | January |
Average price (weeknight) | $128 |
Average price (weekend night) | $127 |
When to book a room at Sonesta Charlotte Lower South End
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sonesta Charlotte Lower South End
FAQs when booking at Sonesta Charlotte Lower South End
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See most recommended stays in CharlotteGood to know
Value for money | 7.9 |
|---|---|
Distance to city center | 5.3 mi |
Nearest Airport | Charlotte Douglas |
Distance to airport | 5.3 mi |
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