Homewood Suites Chattanooga

I liked the fact there are 2 bedrooms plus the living/ kitchen area. The easy access to the interstate. I arrived at 4:30 was told my room was not ready and then offered a lesser room than the one I paid for. I was told they had cleaning staff call in sick so they were behind then I was informed how long it took to clean the room I had requested. That I felt was not my problem. I had no room and was asked to return in a 1/2 hour and it would be ready. I returned in 45 minutes and had to stand and wait while I heard the manager inform another guest that their room was not available yet either and then the manager upgraded their room. I was never offered anything but a lesser room. At my turn I was informed that my room was still not ready and I hadn't given them enough time. Very unprofessional service. I will not return to this particular hotel. I have stayed at other Homewood Suites and never been treated so unprofessional as I was here.