Cons: Booked with American Express and upon arrival was shocked that they did not take AmEx which provides us with free insurance valid and confirmed, through them, prior to arrival. Ended up having to pay $77 for Dollar's insurance or we had to go back to the airport and find a company that did accept American Express. Saddened that Kayak would have allowed this to happen........A Very disappointing and a bad start to our vacation.
Feb 9 2017
Pros: Very nice customer service. Polite, pleasant, and professional. Good price!
Cons: The Economy Car type is super duper weak! No good for the Island! Tiny little Suzuki that gets dented or scratched if you look at it too hard. The Island roads are rough and these cars have no business being on them!
Feb 25 2017
Small car, but worked for our trip.
Pros: Economical, air-conditioned.
Cons: Thought I was getting a bigger car. Paid for a "special" Ended up be the smallest car available. One tire had a slow leak. Flat tire, but luckily has access to a bike pump and was able to fill it. Small car-very small tires!
Mar 4 2017
Car was falling apart.
Pros: Pick up and drop off were quick and easy. The locations is only 2 minutes from the airport so it was very convenient.
Cons: The car was in awful condition. I realize caribean car rentals are usually a bit worse off than elsewhere, but in this case, the windshield wipers didn't work properly, the windows would get stuck down and could be rolled up until restarting the car multiple times and the interior plastic trim was falling off the seats and cutting passengers' legs.
Apr 17 2017
Pros: great price, no haggling at the counter over extras.
get what you pay for, very small but as expected.
efficient shuttle service.
Cons: description made it sound larger than it was. we all fit but it was close!
Jul 13 2017
Dollar via Kayak
Pros: The young men working at the counter were very friendly. The manager was another story, she was very unfriendly and rude to the other employees in front of us, I felt that was very unprofessional.
Cons: When we got there the car we reserved was not available. The rental company made us rent a smaller car and pay more money.
I will not rent a car from Dollar or through Kayak again.