Duluth Car Rentals

Hertz is the sound getting ripped off makes...

Pros: Nothing....even their car selection was awful.

Cons: Everything in general. The incompetence of their staff, their lack of knowledge, how deceitful their charging practices are (yes, they are additional charges that will not be disclosed until you are actually in the store), their customer service department (oh my God...these are the worst people I've ever talked to on the phone), how understaffed these locations are, etc.

hertz is a horrible company. i booked the rental and paid for the r

Cons: Hertz is a horrible company. I booked and paid for the rental through Kayak, also paid for car rental insurance. When i arrived to pick up vehicle, they asked for my id. and credit card i used to book rental (i provide those items) i was told that they would charge an addition $200.00 to my credit card just in case things happens like an accident or something. i told them i had all ready purchased car rental insurance. I was told we don't accept third party renal insurance. five days after canceling rental i still don't have the email (after calling twice) showing that i canceled the car rental.

Computers make bad decisions

Pros: Good car, good price, convenient

Cons: Tried to add 2 days to rental. I had the vehicle for 4 days. I wanted 6. Hertz wanted to triple total price for 2 more days. No one on call lines or local rep could override. Had to return, re-rent, wait. .. And in the end, still paid a higher price, but closer. Crazy, bureaucratic, customer unfriendly, employee demoralizing policy.