2.0 MediocreApr 14 2021
NothingI was never able to get the vehicle. The site allowed me to reserve a vehicle that was not available.
4.0 OkayAug 17 2020
Location was good.Informed travelers that their car may not be ready and be prepared to upgrade (not downgrade) if so.
7.2 GoodMay 11 2020
I was overcharged for the insurance I did not agree to pay $22 for the insurance. The car rental was only 45 I did not agree to pay $22 for insurance.
10.0 ExcellentApr 15 2019
Staff friendly helpfulKeep up the good work
2.0 MediocreJun 6 2017
Don't waste your time!Wait times are way too long. Not enough communication between offices. No order in office as to who was waiting in line.
4.8 OkayApr 26 2017
Customer service at the location was good Car was dirty though. Rented a van, one seat wouldn't retracy in to the floor. Good thing we checked fluids - power steering and antifreeze below minimum and radiator almost dry. Could have been a disaster. .
6.0 GoodApr 4 2017
Lack of Flexibility in EnterpriseEnterprise staff at Nelson Brogdon branch always provide professional service.I needed a pick up, but it could not be done because I live 20 minutes away. Also was not able to transfer the deal to the Enterprise nearby to me. So had to forgo the deal, for a higher rate at the closer Enterprise.
8.4 ExcellentApr 4 2017
Save the confirmation screenThe vehicle I rented changed after I made my reservation. The confirmation screen said one type of vehicle while the email said a smaller type of vehicle. I was glad that I took a screenshot of the confirmation screen as proof of the larger vehicle.
6.8 GoodJan 23 2017
Car was filthyWhen we picked up the car it didn't look like it had been cleaned. There was throw up in the back seat, that I cleaned myself. There was also food and garbage left over from the person who rented it previously. The place and people I dealt with were very nice, but I don't know if I would rent from them again because of the mess.
2.0 MediocreDec 30 2016
Enterprise does not accept debit. That's frustrating when you get to the counter and find out.