Cons: Overall manager - never called me back to resolve an issue I had with the car.
Apr 23 2017
Pros: All good
Feb 2 2017
Pros: The car I rented was not the car I received
Cons: The car they gave me had spiders in the dashboard!!
Apr 9 2017
Drop off on side street in unmarked underground garage
Pros: Everything fine until drop off
Cons: I drove all around the Gare du Nord in Paris for about two hours trying to find the drop location. My GPS did not work. Nobody spoke English and could help. Finally I used Google maps from the Avis and found the location, circled twice to explore an unmarked underground unattended garage. Finally saw some tiny signs on the ceiling. The search ate up all my time so I didn't get to top off the tank and got dinged for 1/2 tank of gas. Very exhausting and distraught when it was over. Ruined what until then was a great rental experience. The nature of the garage was not even mentioned on my rental agreement.
Oct 15 2016
Cons: When we dropped if off in Paris, the drop off station was very sketchy in a below-ground parking lot and the employees didn't seem to know what to do with us. We also had to ask them to give us a receipt and confirm how much of our hold would be charged. It all felt very unprofessional and confusing.
Jul 12 2016
I had mi comfirmation number but they did not resp
Cons: Waisting time and money, the most valuable goods in a holiday
Jul 20 2016
Pros: My reservation in Paris was wrongly reported in the system to be picked up at Les Ullis. Luckily the Agency manager went out of his way to find an acceptable compromise with another car.
Cons: My reservation 44753552US4 for Premium - Mercedes-Benz C-Class was to be picked up at 184 Rue Du Faubourg Saint Martin, Paris, but was wrongly reported in the system to be picked up at Les Ullis i.e. over one hour and 100€ taxi fare!
In addition, a wrong phone number of the agency on the confirmation...
This is unacceptable: SHAME ON AVIS information system!
May 22 2017
They try to rip you off. Always.
Cons: They did not notice scratches at pickup, I had to notice them. Tried to upsell overpriced insurance. But when returning, the guy immediately noticed them and charges extra 400 EUR damage. Had to open the contract and show, that the scratches there there already. Also, the reserved an amount on my credit card with the assumption that I will return the tank empty. Fine with me, but I returned car yesterday, but the charges is still not reversed! Not sure it ever will. I hope this scam market will get replaces by an Uber-like app some day soon.
Jul 18 2016
Does not work
Cons: The avis agency did not respect de confirmation I recieved from KAYAK
Pros: It was a smooth transaction and everything went well.
Cons: The only problem was that I paid for insurance on line during the reservation and when I went to pick up the car they had no record of it. I had to buy insurance again, which was higher daily rate than the car itself!
Aug 25 2016
Simon from canada
Pros: Very good service, excellent location, of course affordable price, no extra charge for GPS, i picked up right in downtown Paris and dropped off at air port CDG, it's really convenient ! Well done!
Cons: The location is underground, signs is not very clear, hard to find it.
Sep 3 2016
Cons: The seat was very uncomfortable and there was no way to adjust the back.
Also- I opted for insurance online when booking the car. The agent apparently could not see this and tried to get me to insure with them. I had proof of insurance and they still tried to sell me insurance.
Dec 19 2016
Pros: Everything was fine with the car but now I am getting charged every month 30€ without any notice and without explanations. It is in process of sueing as they won't remove my bank details.
Cons: Warning, don't book with them. Charging after every momth wotgout notice or explanation!
Feb 22 2017
Pros: The price was reasonable and there was no line for the pickup.
Cons: The condition of the car was very poor and it appeared that every scratch was documented, forcing me to spend about 20 minutes surveying the car finding all the dents, scratches, stains. Unsatisfactory with over 34k kms
Dec 26 2016
Cons: I made a reservation to rent a car and i received an email that confirmed my reservation, when i went to pick up the car, the lady from europcar told me that the reservation wasnt in her sistem and that she had no cars to rent me. I had already payed the reservation and the insurance. I was a mess, Im really angry beacuse I had to pay 400 euros to rent another car in a different agency, and it was in christmas so there were no cars left.
Jan 23 2017
Pros: Excellent service
Jan 30 2017
Simple and practical
Pros: Everything was pretty easy. We paid at the agency when we picked up the car. Employees were nice and helpful.
Really small car but super cute and enough for what we wanted to do.
Cons: Not a big deal but it would have been nice to know that when returning the car there was a specific place to enter the parking lot (rental in Paris, France so quite confusing anyway).
I ended up being pulled over by the police because I had not noticed the continuous line on the road (I was too focused on finding the parking lot). This is my mistake of course but an employee admitted that this happens quite often so I guess a warning or a small map could be useful :)
Sep 22 2016
Driving around Paris
Pros: The car had an onboard navigation system. Made it easy to drive out of Paris to Giverny and Auvers sur Oise. It was wonderful finding our way back to the car park.
Oct 24 2016
Condition of car
Pros: Overall a very comfortable vehicle. I liked the numerous warning features. Too bad it didn't include a backup camera.
Cons: The car had more dents and scratches than usual. No windshield washer fluid and the rear window wiper blade was missing. The car occasionally made an unidentifiable tone sound.
I also had a 10 euro discount the agent would not accept.
Pros: Extremely friendly staff. Explained everything thoroughly and made sure their system matched my Kayak price which seemed a bit tricky at first.
Cons: Didn't have an SUV but car I got was great.
Mar 24 2017
Pros: Customer service was outstanding! Car was excellent!
Cons: We try to extended our rental for another day but the phone number giving never answer, at one point even said that it was closed!
Dec 22 2015
Pros: friendly, bilingual staff. close enough to Gare du Lyon but much better prices/availability
Apr 10 2016
A most confortable rental experience
Pros: Friendly and informed staff, all as promised, in and out in matter of minutes.
Aug 26 2016
Pros: Enterprise took the time to explain how their policies worked in France regarding the initial deposit and eventual refund. In addition, they gave a great overview of the car the morning of our rental so there was no question where things like the spare tire, jack were. All in all, very good experience.
Sep 7 2016
Great car, staff and deal (despite a rocky start)
Pros: it was great to have some training by the staff on my hybrid rental, which was not so easy to start. one of the staff also gave me his mobile, in case I had an issue with the rental later on. The car was in very good shape, and held up very well. Also, the staff was very supportive when I got a small bruise on the car from an angry driver a few minutes before sending back the car.
Cons: Agency was empty when I arrived. waited 20+ minutes as staff were out picking up cars. not a big deal, but that was a bit stressful.
Dec 3 2016
Pros: Almost nothing and the fact I can't remember a pleasant thought about the experience it speaks a lot.
Cons: Everything! The price was supposed to be &45 and it turned out that they charge for miles which I was never told because nobody spoke french in the fakacta place
We loved our car. The woman at desk upgraded us to
Pros: We had booked a smaller car but we were upgraded to a small SUV. It was very comfy and a smooth ride
Cons: It took a long time to check out
Nov 2 2016
Should have learnt my lesson from my previous expe
Pros: when I returned the car 2 hours late, I argued and waiting for about an hour so they could 'not' charge me an extra day. that was nice.
Cons: Renting a car is such a pain, scam, and sadly sucks away the excitement of a short break before you even set off.
I booked four days car rental for $230 knowing I would get stung for some insurance.
Then I ended up getting a smaller car, waiting 2 hours for it, being charged extra because they didn't have my car, paying surcharges.. dropping off the car with a final bill of around $550 conveniently charged to my credit card, I walked out of Avis/Budget counter feeling pretty sore.
ps. i didn't even opt for the $40 a day full insurance
Nov 23 2015
Worst manager I`ve ever met
Pros: The car was clean and new. It had good navigation system and blutooth which is important.
Cons: The manager guy at the office was rude, unpolite and bad educated. He made our rental experience with this company terrible and left very bed impression.
Oct 26 2015
Cons: The people working there were extremely unhelpful. Warning to all US customers: they will not a renewed license yellow paper. Ruined our trip.
Jan 23 2016
Cons: The total cost was much higher than we have been told and in the credit card receipt it showed that the rental agency was Avis and not Budget, as we had thought.
Cons: Pick up was terribly slow. We waited almost a half hour before we were even able to get to the counter. Then had to walk to a different location to pick up the car. On getting to the garage, the car they offered us had not even been cleaned and was filthy on both the outside and the inside. We then had to wait another half hour before they gave us another car.
Even though my invoice and bill were all in EUR, when I got my finall bill I noticed that, without my authorization, they had charged me in USD and charged me an extortionate conversion rate for the privilege. I used to have a high perception of Hertz but these sleazy tactics (which only amount to a couple of $ for them) make me want to put them into the same bucket as other sleazy operators such as Ryanair.
Sep 19 2016
Good car, not great customer service
Pros: Car was clean and in good condition.
Cons: It wasn't clear at pick up or drop off how much money I would be charged. I had to look at my bank statement to find out how much I was charged.
Sep 30 2016
Pros: No hidden fees
Oct 20 2016
Pros: The directions on the website left me at the wrong place. When I phone in they were unable to help. After three calls they stopped answering. It took me two hours scouring a five block radius to find that it was at the train station. How easy was that? Why did no one at the customer service desk know to simply tell me??!