Recent Reviews
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- Neutral
- Negative
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5.6
Pros: The price was reasonable and there was no line for the pickup.
Cons: The condition of the car was very poor and it appeared that every scratch was documented, forcing me to spend about 20 minutes surveying the car finding all the dents, scratches, stains. Unsatisfactory with over 34k kms
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8.8
Simple and practical
Pros: Everything was pretty easy. We paid at the agency when we picked up the car. Employees were nice and helpful. Really small car but super cute and enough for what we wanted to do.
Cons: Not a big deal but it would have been nice to know that when returning the car there was a specific place to enter the parking lot (rental in Paris, France so quite confusing anyway). I ended up being pulled over by the police because I had not noticed the continuous line on the road (I was too focused on finding the parking lot). This is my mistake of course but an employee admitted that this happens quite often so I guess a warning or a small map could be useful :)
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10.0
Pros: Excellent service
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2.0
Cons: I made a reservation to rent a car and i received an email that confirmed my reservation, when i went to pick up the car, the lady from europcar told me that the reservation wasnt in her sistem and that she had no cars to rent me. I had already payed the reservation and the insurance. I was a mess, Im really angry beacuse I had to pay 400 euros to rent another car in a different agency, and it was in christmas so there were no cars left.
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2.0
Never again
Pros: Everything was fine with the car but now I am getting charged every month 30€ without any notice and without explanations. It is in process of sueing as they won't remove my bank details.
Cons: Warning, don't book with them. Charging after every momth wotgout notice or explanation!
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9.6
Pros: Cordial relationships with all agency personnel. The woman who set up the original rental in Paris, Laurie, was particularly helpful. When we went to an office in Avignon to extend our rental, the man who assisted us was also excellent. The rental chap in Perpignan was also very helpful. The ease with which we extended our rental was particularly appreciated. Above and beyond that, the car functioned well. We appreciated the upgrade when our requested car was not available. We will definitely rent with Europcar again as we continue our travels.
Cons: One slight problem occurred on our initial day. Despite the thorough briefing by the Paris team, they neglected to take into account the fact that many innovative features of newer model cars are unknown to many drivers. In this case, the Audi's automatic start/stop feature caused me some initial consternation. On the highway it was fine, of course, but in city traffic, it was anxiety producing. I was prepared to return the car the next morning, but Googled the problem and learned about the stop/start feature and the easy switch to the manual setting. All was well from that point on.
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9.2
Condition of car
Pros: Overall a very comfortable vehicle. I liked the numerous warning features. Too bad it didn't include a backup camera.
Cons: The car had more dents and scratches than usual. No windshield washer fluid and the rear window wiper blade was missing. The car occasionally made an unidentifiable tone sound. I also had a 10 euro discount the agent would not accept.
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9.2
All great but . . . . .
Pros: It was a smooth transaction and everything went well.
Cons: The only problem was that I paid for insurance on line during the reservation and when I went to pick up the car they had no record of it. I had to buy insurance again, which was higher daily rate than the car itself!
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10.0
Driving around Paris
Pros: The car had an onboard navigation system. Made it easy to drive out of Paris to Giverny and Auvers sur Oise. It was wonderful finding our way back to the car park.
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6.4
Pros: They ended up giving me an upgraded car in order to fill my reservation. They ultimately met what I needed and fulfilled the reservation.
Cons: When I showed up to get my car, which I reserved that morning, they told me that they had no cars left and I would have to go somewhere else. After pushing a little as to how that happened, I was told that I could have the one car they left for an increased 30 euros a day. I pushed further saying it wasn't my fault that they didn't have my car that was reserved and I shouldn't have to go somewhere else if they actually did have a car available.
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8.4
Cons: The seat was very uncomfortable and there was no way to adjust the back. Also- I opted for insurance online when booking the car. The agent apparently could not see this and tried to get me to insure with them. I had proof of insurance and they still tried to sell me insurance.
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10.0
Simon from canada
Pros: Very good service, excellent location, of course affordable price, no extra charge for GPS, i picked up right in downtown Paris and dropped off at air port CDG, it's really convenient ! Well done!
Cons: The location is underground, signs is not very clear, hard to find it.
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8.8
Simple and practical
Pros: Everything was pretty easy. We paid at the agency when we picked up the car. Employees were nice and helpful. Really small car but super cute and enough for what we wanted to do.
Cons: Not a big deal but it would have been nice to know that when returning the car there was a specific place to enter the parking lot (rental in Paris, France so quite confusing anyway). I ended up being pulled over by the police because I had not noticed the continuous line on the road (I was too focused on finding the parking lot). This is my mistake of course but an employee admitted that this happens quite often so I guess a warning or a small map could be useful :)
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10.0
Pros: Excellent service
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9.6
Pros: Cordial relationships with all agency personnel. The woman who set up the original rental in Paris, Laurie, was particularly helpful. When we went to an office in Avignon to extend our rental, the man who assisted us was also excellent. The rental chap in Perpignan was also very helpful. The ease with which we extended our rental was particularly appreciated. Above and beyond that, the car functioned well. We appreciated the upgrade when our requested car was not available. We will definitely rent with Europcar again as we continue our travels.
Cons: One slight problem occurred on our initial day. Despite the thorough briefing by the Paris team, they neglected to take into account the fact that many innovative features of newer model cars are unknown to many drivers. In this case, the Audi's automatic start/stop feature caused me some initial consternation. On the highway it was fine, of course, but in city traffic, it was anxiety producing. I was prepared to return the car the next morning, but Googled the problem and learned about the stop/start feature and the easy switch to the manual setting. All was well from that point on.
review from
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9.2
Condition of car
Pros: Overall a very comfortable vehicle. I liked the numerous warning features. Too bad it didn't include a backup camera.
Cons: The car had more dents and scratches than usual. No windshield washer fluid and the rear window wiper blade was missing. The car occasionally made an unidentifiable tone sound. I also had a 10 euro discount the agent would not accept.
review from
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9.2
All great but . . . . .
Pros: It was a smooth transaction and everything went well.
Cons: The only problem was that I paid for insurance on line during the reservation and when I went to pick up the car they had no record of it. I had to buy insurance again, which was higher daily rate than the car itself!
review from
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10.0
Driving around Paris
Pros: The car had an onboard navigation system. Made it easy to drive out of Paris to Giverny and Auvers sur Oise. It was wonderful finding our way back to the car park.
review from
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10.0
Simon from canada
Pros: Very good service, excellent location, of course affordable price, no extra charge for GPS, i picked up right in downtown Paris and dropped off at air port CDG, it's really convenient ! Well done!
Cons: The location is underground, signs is not very clear, hard to find it.
review from
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5.6
Pros: The price was reasonable and there was no line for the pickup.
Cons: The condition of the car was very poor and it appeared that every scratch was documented, forcing me to spend about 20 minutes surveying the car finding all the dents, scratches, stains. Unsatisfactory with over 34k kms
review from
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2.0
Cons: I made a reservation to rent a car and i received an email that confirmed my reservation, when i went to pick up the car, the lady from europcar told me that the reservation wasnt in her sistem and that she had no cars to rent me. I had already payed the reservation and the insurance. I was a mess, Im really angry beacuse I had to pay 400 euros to rent another car in a different agency, and it was in christmas so there were no cars left.
review from
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2.0
Never again
Pros: Everything was fine with the car but now I am getting charged every month 30€ without any notice and without explanations. It is in process of sueing as they won't remove my bank details.
Cons: Warning, don't book with them. Charging after every momth wotgout notice or explanation!
review from
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6.4
Pros: They ended up giving me an upgraded car in order to fill my reservation. They ultimately met what I needed and fulfilled the reservation.
Cons: When I showed up to get my car, which I reserved that morning, they told me that they had no cars left and I would have to go somewhere else. After pushing a little as to how that happened, I was told that I could have the one car they left for an increased 30 euros a day. I pushed further saying it wasn't my fault that they didn't have my car that was reserved and I shouldn't have to go somewhere else if they actually did have a car available.
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