Cons: Thrifty in Quito did not have the van we reserved once we showed up at the airport at 10 PM, they gave us no warning before hand. They 8 of us drive to Guayquil, 6 hours out of our way to get it. After we returned the van, they charged us $830 for the miles we put on the cars initially to go get the van. Customer service in Ecuador has been ignoring my requests for a refund. Do not use this rental service.
Sep 8 2016
Cons: They tried to scam into buying extra insurance even though I showed them that I had more than enough coverage, I was told since I booked on line nothing applies to them that their company was a franchise and no American rules apply to them.
I did not like the way they tried to convince into paying more.
The car that I reserved was not given to me neither, they screwed on that too.
Sep 24 2016
Pros: The car fit the description and it was clean.
Cons: I had trouble with Thrifty customer service. After I made the reservation I called Thrifty customer service line to receive more information about my rental. When I got to Quito to pick up my car I found out I was told wrong information (I was told I had 900 kilometers per day for my car rental over the phone. Then I was told I had 900 kilometers for the whole trip when I got there). This took me completely by surprise and the person at the counter was unable to help me. I would have found a different rental If it only included 900 kilometers. But I was already in Quito, I needed a car that day and I didn't speak the language well. It was upsetting and embarrassing when I was caught off guard.
Dec 4 2016
Late night Staff doesnt know what they are doing??
Pros: Good suzuki grand vitar, clean, minimal dents and scratches. No problems w vehicle.
Cons: Only one renting a car at midnight, but took clerk 40 minutes to fill out the paper work?! I carry my own insurance, so declined coverage and paid bill in full w credit card. Then when I returned car, they charged me for insurance despite all the original paperwork saying none. Argued for 10 minutes, eventually gave up. They said it was mandatory to take it. Then why do they ask if you want it? Why is it not in the price? Why did I get the original paperwork w out insurance on it. Want to bet if I had an accident I would have had no insurance coverage on their end?
Dec 31 2016
No car available for us!!
Cons: this was a total scam. There was no car available when we got in and we were screwed. No other cars at any of the airport car rental agencies either since it was the holidays. had to spend hundreds of dollars more to take taxi into city center and rent a car from Avis the next day at a charge higher rate since it was so last minute. 8 would never use this service again and am appalled
Jan 16 2017
Trouble in Quito
Pros: Nothing. Didn't have a car wben we arrived at the airport. Waited a day and a half and took a taxi to another office in the city to pick up a car the next day. Though I was covered for insurance through my credit card, would not rent me the car unless I paid for insurance.
Jan 22 2017
Rip off and frustrating mechanically thrifty shoul
Pros: 1. Arrived and immediately told that internet insurance
We were sold from booking site is not accepted
2. We were told signing damage waiver is not accepted even though it is described on thrifty contract. But agent at Quito could not show us anything in contract that insurance was mandatory from them She said that is why she was telling us because it is not it writing
3 insurance they offered initially had $1500 deductible and $9500 max value. We had to negotiate just to get $1000 deductible and $20000 just to have enough to cover the car For $25/ day
We had already paid $80 on line for $50k coverage
4. Even though flight arrived after midnight agent charged us starting at 5pm so we had to pay extra hours at drop off
5 the Suzuki had an after market chevy alarm that the
Attendant did not explain how to use nor supply instructions Alarm would go off every time the door was opened or closed. Even the glove compartment. At one point the alarm went into lockup and could not start the car while stuck on a street in a village in Ecuador jungle Finally got a thrifty mechanic on cell phone to reset it
6 inspite of having two insurance plus our own car insurance they said they keep the 1k damage deposit for for 5 days
Cons: See the like section
Jan 31 2017
Pros: La Oferta en la web fue de $20 y me cobraron $36, no aceptaron la cobertura del seguro Amex, llegue a media noche, no recibi ayuda, no me dieron vehiculo, me dijo k vaya a reclamar en Quito. Muy mal servicio, Aun no recibo email con devolucion del boucher en garantia, ninguna communicacion . Sigo esperando
Feb 9 2017
Pros: Easy to work with
Feb 14 2017
Verify class of vehicle and total price locally be
Pros: The car was clean and ready when we got there. The service was friendly and accomodating.
Cons: Not mentioned in the online booking process is the mandatory 1st party insurance, which was $20 a day extra. I had purchased third party insurance through Allianz which they did not accept and so I ended up paying twice for insurance.
Additionally, the photo of the "premium" car online was a late model Chevy Tahoe / equivalent. The actual "premium" car we received was a Suzuki Grand Vitara - a substantially smaller and less premium vehicle. We were told it would be $100 more a day to have the actual type of vehicle we reserved. Not the local rental counter's fault - their advertising in-location all had the correct vehicles pictured next to their class names - but the international Thrifty website was wrong.