Hartford Car Rentals

Pros: The staff did their best.

Cons: System kept giving an error message about an age restriction that wasn’t accurate. Car was not full size. Took over an hour to complete rental check in.

Very, Very unhappy customer with both Kayak and Hertz Rental Car

Pros: Unfortunately, there were absolutely nothing pleasurable about this rental process from using Kayak to securing my rental car...very disappointed, very unhappy customer. Will never use Kayak or this Hertz location every again!

Cons: I did not like the fact of paying in advance (in full) for my rental car only to arrive at Hertz to be told by the very rude front desk manager that we should have never used Kayak for our rental, we will be charged for an extra day we will not be using the car as that location will be closed during our drop-off time and Kayak should have made us aware of that and although Hertz has a drop box, it's not for customers like us and when we tried to reach Kayak, we could never get through...Kayak kept sending us back to the unhelpful Hertz location and we could never talk to a live person at Kayak...first and last time using Kayak or any place where there is no one to speak through directly...extremely poor service!!

Pros: The attendant gave me a ride to the terminal in the rental car.

Cons: Had to wait several minutes for someone to check the car in at BDL. While the attendant was most gracious in giving me a ride to the terminal, he didn't offer to give me a printed receipt before we left the drop-off location.

Didn't have my reservation

Cons: While we eventually got our cars, they didn't have either of my two reservations. Why should I even bother to reserve?

Hertz can do better

Pros: Efficient car pickup.

Cons: First car chosen on the Gold line was filthy. Seond car appeared to be good until after I had left Hertz and found the trunk area filthy. Later I had a low air sensor gonoffnon one tire after a only a couple hours, which indicated to me that it was probably low on air at the time I picked it up. Not Hertz's best day.

Worst car rental experience

Cons: I reserved a full size rental and on the day I was scheduled to pick up the vehicle I called the Hertz facility to assure it was ready and they informed me they didn’t had a car available for me. I called the 1-800 hertz number and they sent me to another location, that location also did not have a full size car available. I then again called Hertz and they sent me to a third location and that facility also didn’t have a car for me. The last two facilities weren’t a actually Hertz rental places, they were side dealerships with a small Hertz sign with very little cars.I was suggested to call different hertz facilities directly for better luck. 22 calls later and 5 hours of trying to get a car that I reserved I ended up with no car at all. And I was still charged the auto protection plan in which I had to call for reimbursedment. I was beyond disappointed and I will never do business with Hertz again.