Hartford Car Rentals

Cons: HORRIBLE HORRIBLE HORRIBLE...CHOOSE ANY PLACE BUT HERE!!!!!!!!! Dropped off by shuttle from Hartford Bradley airport. 12 people in line in front of me, was told most have been waiting over an hour. Cars were available, two employees working the counter but utter and complete incompetency caused me to wait on line for over 85 minutes for a car. Just this year I have rented cars 8 other times so I think I know how these things should go. There were cars available the delay was 100% from having just a horrible grossly incompetent staff. When a third person tried to help one of the two women working the counter yelled at him that "they had a system'. That same woman, instead of apologizing to customers about the wait was complaining to them about how hard she had it!!!! When another employee finally stepped in to help he did not assist the next person in line angering the poor guy who was next. Another guy asked for a full sized car, he went out to pick up the car they assigned to him and it was a tiny Kia. He came back in and they made him wait an additional 20 minutes to redo his paperwork for a correct sized car. When I finally did get my car, I was told they were 'pre inspected' so they would not give me a form to write down any scratches and dings on the car at the time of rental. Nor did anyone even offer to do a walk around with the car... they just handed me the key and told me what spot it was in. The car was covered in marks so I wrote them down on the back of my contract and had to interrupt a woman to sign the paper. In case you think I am making any of this up or exaggerating, I have photos of the line and the clock on wall the time I got there and the time I left. No 'deal' is worth this horrible service.

Cons: The employees were rude. The woman checking in cars on my return day was down right foul. Could not muster even the slightest shred of politeness. The shuttle driver on my return was the only one who possessed any customer service skills whatsoever. The car also smelled like food when I picked it up, which was disgusting. It's a good thing their rates are cheap.

Cons: they said they did not have a reservation for me then charged me walk in rate 100.00 dollars more then gave me a small car which had been smoked in. never use dollar again

Cons: I asked for a fast pass for tools. There was one in glove compartment that wouldn't attach to windshield so it was useless.

Cons: There was an issue with my credit card and they wouldn't take my debit card.I felt abandoned in the middle of nowhere. The agent did not show any type of concerns.

Cons: The intermediate size car I reserved was a Toyota Corolla. It had a very small back seat. It had 44,000 miles on it. After driving 1 hour to my destination, the tire pressure light came on and I had to take the car to get air in the tires. Being a woman traveling alone, I don't prefer to have to do maintenance on a rental car. Enterprise has much newer, better maintained cars in my opinion. Very difficult to reach the Bradley Airport location by phone to ask questions during the rental week. I was on hold for over 15 minutes.

Cons: When we arrived at the Hertz location near Bradley Airport our name was not posted on the Gold Board. We went in the office, waited in line, were finally served, and were told that our rental had been cancelled! After recovering from this shock, we were polite and Hertz made good on the rental.

Cons: Was charged on kayak and than not able to even take the car at Hertz. Had to uber my way home and rent through enterprise.

Cons: Agent was stoned. Car was worse one I've ever rented. It was uncomfortable, unpowered, lacked cruise control. My knee hurts.

Cons: The pickup experience was terrible. We waited for 30+ minutes due to the fact that the front desk in Hartford only had one person working on a Friday night. Also, the electronic kiosk in the Hartford office was down which would have greatly sped things up.

Cons: The car was obviously cleaned in a rush. Many parts of the car were not clean including the steering wheel. I guess you can't expect much out of a rental car..

Cons: They had a bathroom but it had a sign "Employees Only" which is not a customer-friendly warning (they let us use it but they should expect customers coming from long trips to need facilities). Also, someone - Enterprise, KAYAK - should have given us the heads up about needing insurance documentation; our rental process took longer than it had to as we had to call the insurer and go through an authentification process to complete the rental.

Cons: rough crowd renting cars. one couple was fighting in the store. the guy working the counter let them be themselves (probably for his own self preservation). hard location to get to

Cons: No receipt emailed. Receipt hard to process online. Charged me $20 to fill a 7/8 tank when they had agreed they gave it to me at 7/8.

Cons: None

Cons: So getting a deal is one thing. Getting to the rental car place at 11:45 and being told no credit card = no car sucked. At least the woman told me Alamo and national rent with debit cards. Something needs to be said before a reservation is made that a cc is needed

Cons: Everything

Cons: I tried to keep the car for another 2 days and it would of been about half of what i paid for 10 days

Cons: The rental facility was in the middle of nowhere. The facility had a toilet and sink but no toilet paper or hand paper towels. Talk about budget.

Cons: I was renting through my company and needed the underage fee to be waived. I called customer service before I arrived at the Budget office to apply my company code, they couldn't assist me and referred me to the nearest office. The rep at the office said an underage charge wouldn't be added, went ahead and swiped my card then realized I was being charged double the price. So I decided not to proceed with the rental, but was still charged an absurd qmount of money.

Cons: Car was a bit dinged up but it was comfortable.

Cons: Only one person there to serve multiple Customers arriving late at night. It was embarrassing. Won't rent from thrifty again

Cons: Downgrade, lack of power, bumpy ride, odor

Cons: Reservation was made on a red eye flight. Upon arrival I found out the office had already closed and I would have to wait until 5am, 4+ hours to get a rental car.

Cons: Not the price they quote me ,, one day 174 dollars to much

Cons: The reservation you made automatically cancelled two hours before the scheduled pick up time. In Charlotte, the first leg, there was no car. I called both Thrifty and you to prevent it from happening again on the Windsor Locks leg and you co u ld not fix it. Never again.

Cons: Price was different than previously agreed upon. I am going to contest this with my credit card company. Super unhappy.

Cons: I made a reservation and when I got there, they didn't have my reservation on file let alone the car I needed. The lady at the front desk was rude, didn't even smile. Didn't let us finish our sentences. Horrible customer service.

Cons: Better signage needed to get to drop-off location.