Cons: They refused to find us an alternate car at amother carrier when they ran out of cars. The counter help said he was sorry and shrugged his shoulders each time I asked him for something he could do in lieu of nothing.
What a shitty experience I'll not repeat. As someone who travels weekly for business, I'll be sure to never rent with Dollar after this charter experience, nor allow anyone from my team to do the same.
Oct 21 2015
Pros: All super easy and convenient!!
Oct 21 2015
Cons: pick up with insurance info was a pain wasnt told before what i needed i had to have my wife fax it over
Apr 11 2016
Customer service needs work
Pros: Everything went as planned as far as the rental and what I expected.
Cons: They need to do a better job setting clear expectations and disclosing what will happen if and should you hold the rental with a debit versus credit card.
We were given misinformation on the hold for DC and it was held for double the amount discussed- not a very good way to start the deal.
They then charged the entire amont of the hold and I had to wait several business days after the return of the car for the hold to release.
When I called to find out what happened the service rep was incredibly rude, I haven't had a customer experience that poor in a long time. You could tell he didn't care about the job and probably has gotten fed up explaining the DC hold. This rep was frustrated from the get go we had to speak to his manager to get the confusion cleared up.
Apr 14 2016
Couldn't Ask For Bette
Pros: I booked a compact car, but got a minivan. Great for hauling several folks around.
Cons: I guess the minivan got a "bit" less mpg then a compact car would have.
Apr 30 2016
Pros: Great price
Cons: No one in the outside booths when we left
May 9 2016
Easy pick up and drop off with great value
Pros: I did not have to wait long in line since agents came out to assist as soon as they saw a line form. The extras offered were reasonable. I got a Subaru Forester that was clean and updated with Bluetooth and Pandora radio.
Jun 18 2016
Jul 30 2016
Overall Good, but Misleading about Gas Prices in S
Pros: Check-in was relatively painless.
Cons: Slow service at the counter checking in. Worse was telling me that gas was significantly more expensive in Spokane than the fill up option, which it wasn't, so I ended up losing a little over $11 in that transaction.
Oct 31 2015
Great value, but...
Pros: The price was exactly what I was looking for, cheap. The car was clean both inside and out
Cons: I had to wait for 15 minutes when I picked up and dropped off because they only had 1 person working the counter. There were severel other people working but apparently couldn't check in or out a car. I've rented from Dollar and other companies in the past and the check out process took close to a half hour with the inspection of the car(I felt like they were looking for reasons to charge me more when I returned it), and all the paperwork.
Pros: Booked it all online. At the airport showed my I.D. and with a few initials I was done. There were no hidden fees. Everything that I knew I was paying was online.
No waiting in line and figuring out what the extra fees were going to cost me. Quick response time. Not to mention what a great rate I got. It was a nice, clean, newer Nissan.
Nov 3 2015
Pros: car was great thrifty was great
Cons: I was not happy that the insurance i purchased through your site was third party. Didnt realize that when I booked assumed it was through the car agency. I felt under insured
Dec 6 2015
Pros: Staff was very friendly and helpful the whole time from check in to check out.
Cons: Nothing to complain about. Great customer service.
Dec 23 2015
Pros: Fast check in. Vehicle was in good condition.
Dec 31 2015
Car not ready, not exactly what we rented
Pros: Subaru Forester worked out ok
Cons: SUV was not available on time as rented. Had to wait a while to get a car....and ended up with a Subaru Forester. Car was fine, just not very clean in side.
Jan 5 2016
Cons: They didn't hold my reservation. I wanted a full size all they had left was a compact or minivan. The ONE person working was very rude and I ended up not even wanting to give them my business. I've never been so frustrated just trying to get a car.
Jan 17 2016
Thrifty rocked our request in Sandpoint Idaho!
Pros: I was going to visit my sister in Sandpoint Idaho which is about 65 miles south of the Canadian border. I wasn't sure if I had reserved a 4-wheel or AWD car so I called and was assisted by a great guy who assured me he would have such a vehicle available for me and gave me a wonderful rate. He told me that he would not be working at the time I was to arrive and made a note in the file that the rate would stand. Thrifty really impressed me!
Cons: There isn't anything I didn't like. The car was great, the price was comparable and they delivered.
Apr 18 2016
Easy and Inexpensive
Pros: Convenient easy pick up and drop off. Friendly Staff. And inexpensive! What more can you want?
May 3 2016
Pros: Friendly, prompt, clean car
May 3 2016
Pros: Everything was as quoted. They did not push the insurance once I said "no".
Pros: The agents were helpful in assisting me with alternative arrangements
Cons: Budget ran out of rental cars
I was told I had to wait 45 minutes to an hour for the next car
I had to rent from Thrifty as a Walk up and pay double of what I had anticipated I was going to pay.
I had to pay in excess of $450 for a 2 day rental charge with Thrifty.
This is the first time this happened - I certainly hope it's the last.
Nov 17 2015
Pros: Very courteous. Drove the car up to the door for me. This was very appreciated. Also gave me a quick run down on wipers and light for the car.
Dec 5 2015
Read the fine print.
Cons: Tried to charge double the quoted rate because I returned the vehicle early. Thankfully the agent agreed that it was crazy for them to penalize me for giving the rental back early, but she could have just as easily refused.
Dec 23 2015
Pros: Little spendy for a short trip less than 24hrs.
Mar 6 2016
Cons: car did not have current registration
Aug 29 2016
Easy pick up and drop off
Pros: Gave keys to desk personnel. No questions asked. Very fast service!!
Cons: No owners manual in car. Needed to change dash display. Called the number on rental contract but they were unable to help and we were in a remote location with poor phone service.
Sep 4 2016
Pros: Pick up was easy. Price was same as internet booking. Clean car.
Cons: Detour and construction at drop-off. Could have had more signs to avoid confusion.
Oct 20 2015
Drop off was easy
Pros: I was only charged for 1 day, which was correct.
Cons: That they didn't default to charging me for 2 days. It was inconvenient to have to go in and get the paperwork updated. Would have rather they did it right in the first place and we could have just dropped off the keys.
Pros: We got an excellent deal on our rental from Avis in Spokane Airport. The SUV had only 6000 miles and was a great vehicle for our trip. I would definitely book with Avis again. There was no hassle whatsoever when we returned the vehicle.
Customer service is outstanding at the Spokane val
Pros: I was treated with respect, kindness and prompt service. The staff at the Spokane valley location has it going on!!!!
Sep 4 2016
Last minute fiasco
Cons: I made the mistake of not renting at the Airport location. The offisite location did not have the premium car I requested. The airport location did not have a car. I had to get transportation to the offsite location to pick up and transportation back to the airport after drop off. The car had a slow leak in the front tire which added stress to the entire trip. My friends rented an SUV from a different company at the airport for the same time period for $100.00 less then the full size car I was switched to. The care was too small to hold our luggage and family. Some had to ride with our friends. Thank goodness they were there.
Sep 26 2016
Pros: Price, agents, vehicle, ease of rental process.