Recent Reviews
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- Negative
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3.6
Not ready, had to wait, not clean.
Pros: It was a jeep
Cons: Had pet hair and dander, was not clean, was out of washer fluid, engine felt gutless.
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10.0
Pros: Everything was just fine. Thank you.
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2.0
Software failure and poor customer service
Cons: I selected my destination of BWI but the system reserved some offsite car. When I arrived at BWI I had to rent the same intended vehicle while may family was waiting as I had to listen to 'snark' from some kid working the desk. Needles to say Kayak and Enterprise have lost a customer for life.
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3.6
Left Stranded Without a Car
Cons: My reservation was for a 4:00 PM pick up. That location, unbeknownst to me, closed at 4:00 PM. We arrived at 4:10 PM to find the attendant already closing up and the keys to our rental already locked in a safe that could not be accessed until the next morning. We were stranded without a car. The attendant knew he had a 4:00 PM rental.
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10.0
Pros: Good service
Cons: Car had maintenance issues missed a day of work but they took care of me.
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10.0
5 star
Pros: Quick and easy pick up/drop off
Cons: I didn’t know that I needed to know my car insurance deductible. So that took awhile to pull up that info b/c I rarely have gas to use my insurance and forgot what my deductible is
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8.4
Wrong location
Pros: Enterprise honored the reservation and were very accommodating
Cons: I typed in BWI for my car rental and what I selected accidentally was an offsite airport location. Why would an offsite airport location come up??? So frustrating. I will now read all the small print and feel like I was tricked
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3.6
Did not honor priceline quote
Cons: We got the rental via priceline for about $175 (one way, 3 days). When we arrived they said it would be about $475. Fortunately, since BWI has all their rentals in one location, a quick search got us a car at our original price (but full sized instead of compact).
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10.0
Exceptional service
Pros: Courteous and quick. Both the agent and Branch Manager were very professional. Best car rental experience I've had.
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4.0
Still don't know what they are charginG?
Cons: I reserved a full size car, as I have problems with leg pain driving on highways, unless my legs can stretch out. They said they didn't have one & insisted I take an SUV, which had poor leg room & comfort. Also when I dropped off at EWR, they couldn't find my records, said they would email a bill, which still hasn't arrived.
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5.2
Paid to upgrade to a car with issues.
Cons: Upgraded my rental to a car with Navigation. I should have turned around and went back when I found the navi not enabled on the car. Also, every time I turned the car off, i had to resync my phone with the card's bluetooth. Very annoying. I told them about it when I got back, and they just didn't seem to care. I'll stick to Hertz or Enterprise in the future.
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2.0
Cons: I was not even able to get my rental car. I put in the system that I was flying in to BWI and the system booked me at another location away from the airport that was closed when I arrived. I was unable to reach anyone in customer service and resorted to using Uber. I am seeking a refund for the service I never received. If you can give me advice on the best way to go about this, I would greatly appreciate it.
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10.0
Pros: Everything was just fine. Thank you.
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10.0
Pros: Good service
Cons: Car had maintenance issues missed a day of work but they took care of me.
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10.0
5 star
Pros: Quick and easy pick up/drop off
Cons: I didn’t know that I needed to know my car insurance deductible. So that took awhile to pull up that info b/c I rarely have gas to use my insurance and forgot what my deductible is
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10.0
Exceptional service
Pros: Courteous and quick. Both the agent and Branch Manager were very professional. Best car rental experience I've had.
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3.6
Not ready, had to wait, not clean.
Pros: It was a jeep
Cons: Had pet hair and dander, was not clean, was out of washer fluid, engine felt gutless.
review from
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2.0
Software failure and poor customer service
Cons: I selected my destination of BWI but the system reserved some offsite car. When I arrived at BWI I had to rent the same intended vehicle while may family was waiting as I had to listen to 'snark' from some kid working the desk. Needles to say Kayak and Enterprise have lost a customer for life.
review from
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3.6
Left Stranded Without a Car
Cons: My reservation was for a 4:00 PM pick up. That location, unbeknownst to me, closed at 4:00 PM. We arrived at 4:10 PM to find the attendant already closing up and the keys to our rental already locked in a safe that could not be accessed until the next morning. We were stranded without a car. The attendant knew he had a 4:00 PM rental.
review from
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3.6
Did not honor priceline quote
Cons: We got the rental via priceline for about $175 (one way, 3 days). When we arrived they said it would be about $475. Fortunately, since BWI has all their rentals in one location, a quick search got us a car at our original price (but full sized instead of compact).
review from
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4.0
Still don't know what they are charginG?
Cons: I reserved a full size car, as I have problems with leg pain driving on highways, unless my legs can stretch out. They said they didn't have one & insisted I take an SUV, which had poor leg room & comfort. Also when I dropped off at EWR, they couldn't find my records, said they would email a bill, which still hasn't arrived.
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5.2
Paid to upgrade to a car with issues.
Cons: Upgraded my rental to a car with Navigation. I should have turned around and went back when I found the navi not enabled on the car. Also, every time I turned the car off, i had to resync my phone with the card's bluetooth. Very annoying. I told them about it when I got back, and they just didn't seem to care. I'll stick to Hertz or Enterprise in the future.
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2.0
Cons: I was not even able to get my rental car. I put in the system that I was flying in to BWI and the system booked me at another location away from the airport that was closed when I arrived. I was unable to reach anyone in customer service and resorted to using Uber. I am seeking a refund for the service I never received. If you can give me advice on the best way to go about this, I would greatly appreciate it.
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