Baltimore Car Rentals

Cons: When I arrived at BWI the systems were down. We waiting for 30 minutes for them to come back online, with no luck. You'd think they coudl just check out the cars and do the papaerwork manually, but they did not. I ended up going to budget.

Cons: Size of the car could have given a free upgrade

Cons: The ez pass wasn't working and i had to pay for tolls on my way back

Cons: After I extended my 3 day rental by two days, Dollar said they had to charge me the weekly rate which was significantly higher than the daily rate for some unknown reason. On top of that, Dollar added a mysterious list of unknown taxes and fees to the final bill. In the end, I payed almost $50 per day for a car advertised as $25 per day. I definitely feel like I got taken on this one...but never again Dollar!

Cons: When we dropped off the car, no one was at the site but a girl that told us to just leave the keys in the car and they'll email us a statement. Everything went as she said but I felt uneasy leaving a car, parked with the keys in it, without any supervision.

Cons: Service representative was rude. I did not receive the type of car I reserved but discontinued any resolution on that end as the customer representative was combative. No direction or available staff on the rental lot.

Cons: Service was very slow in pick up; a long line with only one agent for too long a time; eventually a second agent appeared. On dropping off, it was not easy to determine the exact drop off location. It was NOT at the airport and being unfamiliar with the area, we drove around and around trying to find it.

Cons: The agent keep adding a lots of extra to my rental that I don't need. Now I have to take time to tell him what I don't need!

Cons: Huge line to pick up car waited > 30 min.

Cons: I explained that I was arriving at BWI and needed a rental from there, and somehow you arranged for a rental at a completely different location - very disappointing - felt like bait and switch.

Cons:

Cons: When I went to pick it up, the price changed from $76 to $100. That was a huge difference.

Cons: Uncomfortable vehicle, EXTREMELY expensive

Cons: Oh man, what a pain. I made the reservation online, not knowing too much about the Baltimore area. Our flights from Texas to Baltimore were delayed twice, so we didn't land until midnight - when it should have been five pm. Called the number for Enterprise and were assured they'd be open at midnight. Shuttle to Enterprise, then the woman at the desk pulled up my reservation number and quoted me a price more than 200% of my reserved rate. Eventually, we figured out I reserved from an offsite location and she wouldn't honor my quote, since it was at the airport location. $50 midnight cab to the hotel. Next day found my site, but they wouldn't come get me. Finally, found a closer Enterprise location - mind you, no one at Enterprise helped me with this - though I provided my hotel address. Eventually, this really nice guy on the phone assured me he'd come get me and cleared it all up - with my original quote. Great guy. Sorry I can't remember his name.

Cons: When I arrived, the person at the front desk informed me the car I was supposed to have was damaged and therefore, they needed to get a new car from another location. They said it was down the street and would take ~10 minutes roundtrip to go pick up the car and it would be ready by the time we finished paperwork. The person at the front desk told two of her coworkers to go pick up the car but one of them sat at his desk for ~10+ minutes because he was "finishing something". Overall, I sat in the office for ~45 minutes waiting for the car to arrive. Typically when I rent from Enterprise, the car is ready and it is nice and simple but this was anything but that. Also, they told me I received a "free upgrade" for the inconvenience but honestly, the car was nothing special at all and I have no idea how it was considered a "free upgrade".

Cons: I rent with Enterprise all the time in Chicago, and I always waive the insurance because I have coverage with my credit card. That's always been fine, and unquestioned. Here they made me wait while they called my credit card company to confirm the coverage. All other times I've rented from Enterprise they have provided a toll transponder. I had left the lot before I noticed one was not provided. The inconsistency is frustrating, and given that there was a toll a very short distance from the lot it would seem to be a reasonable thing to warn renters of.

Cons: horrible customeer service at your Howard Street location. If this was any representation of the way NextCar does business, then they need to shut down

Cons: Negative: Car smelled like cigarettes covered up with air freshener. Crumbs and other detritus between seats. They didn't accept the kayak brand car insurance so I had to purchase theirs which brought my $24/day rental quote up to $38/day- big difference. When I returned the car they tried charging me an additional $69 for reasons that were unclear. No.

Cons: The facility was not at the airport. The facility was closed before I was even reasonably able to travel the 30 minutes from the airport to get there. They transfer you to their "sister" company at the airport and apply "airport" fees to hike up your reservation. They steal your money with a smile on their face.

Cons: They were rude when we picked up the car, they were incredibly rude when calling our insurance provider, whom we know personally. They were incredibly vague about the drop-off policy and threatened an abandonment fee when I even brought it up. I called corporate to resolve the issue and the people I spoke to, serveral people, we're even more rude, dismissive, and insulting. I was out in hold mid-sentence and transferred without any notification to the stor, which had no idea why I'd been transferred. I completely regret using them. The car had an air freshener hanging from the nirror, but still smelled.

Cons: Service was terrible, was promised unlimited miles before booking but it wasnt true, they said faster checkout with a major credit card but still had to jump through many loops to prove I had my own insurance even after acknowledging that my credit card would cover me, a way for them to try and sell me unnecessary add ons. Tried to explain it to the associate but she shrugged me off telling me it's policy, false advertising is what it is.

Cons: The cars are Filthy inside out. they don't take time to clean them, i had to change 3 cars to finally agree on one. the first one had a bold tires, the second one had scratches all over the car but you can't determine the damages as the body is dirty. the last one was OK with a bad tire sensor that kept displaying an error every time you start the car plus a change oil message that kept prompting. If i have time i would report them to the BBB. Not worth the money i paid. VERY disappointing that kayak list them on their website. i use to trust kayak!

Cons: The USB connection did not work. Hopefully this can be repaired for the next renter.

Cons: I dislike at customer service, and i book threw Kyack, I was held up at customer service for over 2 hour trying to get the rental, and i dont know if it was Kayack or Hertz customer service that held up the process of the rerntal. I was very dispointed in the service. Sincerely David Still

Cons: Car broke down on the road. Roadside assistance had very unsatisfactory response.

Cons: Very long wait, only 1 person was working, spent at least 15 minutes helping one person...........