10.0 ExcellentJan 2 2022
I thought this location was accessible via BWI Rental Car Bus Shuttle, but it is not. Its a 40 min drive into Baltimore. Very far. Pros: Staff is incredibly kind and thorough. Car I rented was in great shape, clean and Drop off was smooth also. Overall 4 Stars from me. Only reason why not a 5 is because of the distance and lack of transparency on Kayak's website about that.
1.9 HorribleSep 21 2021
Make sure you double and triple check the location. I had to shuttle to one location only to find out it was the wrong location then had to Uber to another location 40 minutes away. Then had to pay a hefty fee to change the drop off location closer to the airport. It actually took me longer to rent my car than it took me to fly to my destination. Had to have so much paperwork to even rent the car...never again!
2.0 MediocreJun 29 2021
I DID NOT LIKE ANYTHING ABOUT THIS PLACE!!!!!!!!!!!!!!!!!! I never finalized the rental. I hate their policy. I hate I paid ahead of time. I LOOK FORWARD FOR MY FULL REFUND. I left there HIGHLY UPSET!!!!!!!!!!!!!!!!!!!!!!! AND NO CAR......... The staff were not professional, and the place was dirty inside.Their policy NEEDS a lot of improvement. The process was a long, drawn out ridiculous MESS!!!!! I felt like I was being FORCED to add collision to my insurance policy, just to rent a vehicle. I have Liability on my personal vehicle. I was NOT gonna pay more money, just to rent a vehicle for the weekend. I EXPECT MY REFUND, AND PROMISE NOT TO EVER DEAL WITH Next car, AGAIN!!!!!!!!!!!!!!!!
10.0 ExcellentJun 27 2021
Customer service was good car was pretty clean, the gentleman that helps us was great!Perhaps a little faster service, we waited over a half hour just to start paperwork, there was also a high maintenance customer slowing up the line
10.0 ExcellentMay 19 2021
Friendly staff - no line, immediate service. Everything was explained and thorough. Saved a bunch of money vs. renting at BWI as we didn't have the airport-related fees, and the rate itself was much cheaper. Even with a few Ubers back and forth to make it happened, we probably saved $300 for a 12-day rental.Facility isn't the nicest in the world, but it serves the purpose.
2.0 MediocreMay 16 2021
Booked car could not be pick up at the airport
10.0 ExcellentNov 1 2020
Great rental. Courteous staff. Even got an upgrade.Nothing. Everything was good.
3.6 MediocreOct 13 2020
The staff member who helped me was great - very professional and helpful.The office was dirty and needed a lot of maintenance. The staff member who was helping me was wonderful but the rest of the staff were being loud and goofing off - making it difficult to hear and very distracting.
3.2 MediocreJan 26 2020
Nothing. I just meet a fraudulent agent. I reserved everything online, and I bought full coverage as well. When I arrived at NextCar agent at Liberty road, Baltimore, the person told me that we can not give you the car unless you buy our personal full coverage ( the value was twice the typical one near 25$/day). They told me that I have to cancel the ones that I bought online. Officially they had no commitment to my online reservation.
9.6 ExcellentAug 26 2019
Although the car was small I was able to fit my bike and golf clubs in the back.