Cons: Reserved a full size car
Got a Mazda 6
That's not full size!
Car not that clean, could have been better
The car worked fine but I don't consider it full size
Apr 6 2016
Pros: the price.
Cons: car had very little power. made noises at times suggesting it needed maintenance. interior a bit worn.
Oct 17 2015
Pros: The Hyundai Accent hatch back did very well for us. The little car swallowed all of our luggage, had great cup holders, and was very nimble on the windy roads up and down the mountains/canyons.
Cons: They really will try and push you to upgrade to a larger car, but it's not necessary. A nice hatch back like the Accent works perfectly for a party of 2.
Oct 18 2015
Pros: Great service at site
Cons: Vehicle missing exterior body trim and passenger inside ceiling handle broken
Oct 28 2015
Paid double what I was quoted
Cons: I made a reservation for a small car at $15/day. Had to pay double my quoted price because agency didn't have that type of car available at the moment thus forcing me to pay more. Terrible experience.
Nov 1 2015
Pros: The employees are fun and engaging cars are not over priced and I enjoyed the overall experience
Nov 15 2015
Pros: The vehicle drove nice
Cons: The shuttle was late to pick us up after we had seen an alamo and enterprise bus pass 5 times. We picked up the car and after driving we found roaches. We returned the car and very next car I checked had roaches. The third vehicle had roaches the third day but I decided to get Roach traps instead of dealing with advantage again
Nov 28 2015
Cons: Customer service rep who checked us in tried to upsale us on insurance and gas in an unappreciated manner
Nov 29 2015
I felt discriminated against.
Cons: I was told because I lived in Hawai'i, I had to put down an extra $200 deposit. She also insisted they know my hotel and give proof that I had a return flight. She also gave me a warning that I would be charged extra if I got the car dirty or dragged sand in the interior. I am a medical doctor and I fly lots of places for both business and pleasure. I strongly recommend you never use this car rental company. Hertz and Avis have always given me excellent service and never demanded that I justify myself.
Dec 12 2015
Pros: Outstanding service , car, and price. Quick and easy checkout and price
Pros: The best staff! Shawn and Koahe were welcoming, warm, informative, and made me feel happy that I chose Fox. The price was great and I loved my trip. Thank you!
Oct 13 2015
Fox was cheapest, but not necessarily the best
Pros: Friendly staff and a better price than other companies for the week we were there. Car had rubber car mats which was nice because we didn't have to worry about our hiking shoes. Tires were good on the car so we weren't concerned about a flat. Car was clean besides salt build up on the driver's seat and seat belt. The shuttle drivers were friendly and chatty, gave decent advice about things to do in the area, helpful with luggage. Center was not far from the airport and easily accessible for returning the car
Cons: Really pushed selling the extra services (insurance of all sorts in a variety of packages) and made it seem like the island was teeming with criminals and treacherous roads. The seat belt and drivers seat was caked in salt- which I get a small amount, but it was sticky with grime. Our car only came with 1 key- no dongle to lock and unlock it (and they told us not to lose it because it was really expensive, though it seems someone else lost the dongle or it had broken somehow and they failed to replace it). Our car radio didn't work very well, seemed like the antenna was damaged somehow. They fill out damage to the car prior to you taking it, but missed damage on ours so when we returned it the attendant had to call to be sure it wasn't us who cause it (I am happy they verified that I did not damage the car, but it is frustrating when you are waiting for them to do this because they missed it in the first place and you have a flight to catch). When they called to verified, we had no idea what she was doing, she simply said "Just a sec." went behind the building somewhere and started talking on the cell phone. We had no idea what was going on, we thought she was booking another car or talking to a friend or something because she just left us standing there to answer a call. It wasn't until she came back that she told us she was calling about the damage. Kind of made me feel like they were trying to make us pay for something we weren't responsible for because we didn't choose to buy the insurance (we are covered through our credit card company- everyone should check out their coverage they may already have).
Oct 18 2015
Pay the extra and go somewhere else!
Pros: I liked the pleasant shuttle bus drivers.
Cons: The persistent overselling of products (insurance & rental loss), cleanliness of vehicles, maintenance of vehicles (brake noise, steering noise, shuttering), and the consideration of road conditions (beware half the island is being paved so there is an expectation of rock dings). Overall, I paid way too much in the long run and I should have went to somewhere else.
Oct 19 2015
Cons: No car. Late flight
Oct 28 2015
Cons: counter rep asked if I wanted insurance or would like to decline. I said decline and next thing I know he calls my car insurance company in the mainland to verify I have insurance but since it wasn't a full car insurance package I had to buy their insurance for an extra $30/day. the total bill came out higher than just going with one of the other companies that was a little bit more per day. what a rip off!
Oct 28 2015
Cheap, but did not have the car
Pros: Cheap rate, they said that I could switch the Altima, that they gave to me, on the next few days with any SUV once they have them in stock. But, given that my hotel was on the north shore of the island and the rental place was on the east shore, I declined this offer.
Cons: They did not have any SUVs, and couldn't offer a bigger car. They blamed it on someone extending his reservation.
Oct 30 2015
Cons: The 12v plugs are disabled in all their cheaper rentals which was a problem as we were camping our whole stay. Staff wasn't concerned by this and suggested we upgrade or go to a different agency. We ended up in smaller and less comfortable Mustang for nearly twice what I was expecting to pay in favor of losing more time out of our visit. I had to call for the shuttle as it passed by without stopping the first time too, and initial pickup at the counter was slow. Next time I'll go with another agency and avoid Fox.
Nov 1 2015
Pros: Clean car, ran well. Great gas mileage. Friendly folks, very helpful and thorough.
Cons: Only one complaint, and it's a big one: the windshield wipers streaked very badly. This is unacceptable for Kauai, where rains are frequent and often torrential. This is why I gave three stars for "overall" and comfort. If the wipers worked flawlessly, i would have given 5 stars across the board.
Nov 3 2015
Pros: Staff was friendly and helpful. Car was perfect for driving around the island.
Nov 4 2015
Pros: Absolutely nothing.
Cons: They did not have the car we booked ready and said it would be a three hour wait for it. The only option offered to us was their "premium" convertible Mustang, which had a busted transmission, and a whistling air vent. When we brought that back to exchange for a functioning car, we were told that was the nicest one they had, and that all the mustangs were pretty terrible. So instead we downgraded back to an economy car, which had horribly squealing and dangerous brakes, steering issues, and terrible gas mileage. Upon returning the rental, we informed them of our concerns and requested a refund of the price increase for the "premium" upgrade, to the bill we were initially quoted, since the upgrade was forced, the car offered was unacceptable, and the replacement was back to an economy car and far worse, if not dangerous. They promptly closed our rental and told us it was impossible to refund on a closed ticket, and refused to get a manager involved to address the situation. They showed extremely manipulative and predatory practices, offered an unacceptable experience, and topped it off my informing us that we in fact did receive the best cars they had, and that what we had initially requested would have been even worse. They have not only ignored our concerns and request for a partial refund, but added additional charges to my credit card since. I cannot express enough how little you should trust this branch, and would never recommend renting through them, at any price or quality of car. At this point I would expect a full refund from a reputable company, but have simply requested a reversal of the additional charges incurred, and have still been ignored.
Cons: Inside was very dirty at pick up. Outside the car was very scratched up and just bad quality.
Oct 19 2015
Dollar car rentL
Pros: Price of car was excellent in Kauai
Cons: Waiting in three different lines to get the car. First line 20 mins only two people working and 2 people just walking around . Then another line waiting for someone to bring the car. That person hurriedly went away then had to find someone waiting in another line to understand how to report the damages to the car
Nov 3 2015
Waited forever to pickup and drop off
Pros: The office location is convenient.
Cons: We had to wait two hours to get the car. They only had a couple employees waiting on dozens of customers. They know when the flights come in - why don't they staff up??
Nov 23 2015
Pros: The free upgrade for our anniversary.
Cons: Cockroaches infested car got cockroaches in all our food.
Dec 4 2015
Dec 20 2015
Nightmare beginning to Paradise Vacation
Cons: Facilties in Lihue are abysmal. Waited nearly TWO HOURS to stand in line and pick up the rental car. Two/three people working the front counter and then even after you wait the first hour and a half, they make you wait longer while they "wash" and pull forward the car you just rented. It was so horribly organized, employees are unfazed by the enormous, show moving line. All in all TERRIBLE.
Jan 3 2016
Pros: They were very easy to work with! Numerous buses were available to pick up and drop off from airport, star was very friendly and knowledgeable, everything was clean, and everyone was nice. Overall great experience and I will rent from Dollar again.
Jan 8 2016
Cons: Car was dirty, paperwork had been returned by the customer in front of me and issues directly to me with out any checks
Jan 23 2016
Long lines, bad customer service
Pros: The car was well equipped and fun to drive.
Cons: The line to pickup took over 30 minutes. The customer service staff member was rude when I tried to extend the length of use, and was not interested in helping find an alternate vehicle.
Pros: Excellent customer service. Check out and returning the car was effortless and the car was very clean.
Cons: The automatic cvt on the car was pretty weird overall. It's awkward at low speeds. This doesn't really have anything to do with Thrifty, just letting you know.
Nov 14 2015
Pros: The car was a good price. The staff were friendly. It was fun having a Jeep, but the car had some damage and an engine light on.
Cons: We had to wait 30 minutes for our first car. It was old and had bad technology. A day later, the brakes started having a rubbing sound, so we took the car back. The next car was a Jeep as it was the only car available. It had a terrible smell. A day later an engine light appeared. It seemed as if all the car there were defective.
Nov 18 2015
Pros: We got a screaming deal! We paid for a small SUV and got a 2015 Nissan Pathfinder; best value for our money, hands down. The car was relatively clean: we found wrappers and trash in the seat back pockets, but other than that, it was all good. Other friends paid more for an older model minivan that broke down. It was right then that I realized the deal we got! The service at the counter when we arrived was quick and friendly, as was the service when we dropped off the car. There was a discrepancy in the price per day, but when I said something, the representative gave me the quoted price, no questions asked. Also didn't feel pressured into buying the insurance or pre-pay the return gas. In fact, I loved the convenience of pre-paying - saved us time AND money.
Loved driving this car so much, I might actually consider one for my next car. Thanks, Thrifty and KAYAK, for hooking us up with a sweet car for our vacation in paradise!
Nov 29 2015
Pros: Shuttlebus Picked us up from the airport and a 1-2min drive to the location. Pick up was super easy, friendly staff!!! I recommend a jeep or another 4x4 to see the island. When it came to drop off that was easy as well. Just pulled up and waited for someone to check the vehicle, out in 5min.
Cons: Make sure you check to see the amount of gas they said they gave you to what is actually in the car.
Jan 3 2016
Troubles with the rental car....
Pros: Fixed the problems
Cons: Had to return our first rental car because the battery on the key was dying and if it went out the car would not start. The second car they gave me had a lot of dents in it. Then I noticed that they charged me more than what I was quoted when I rented the car. They honored the price, but of course it took time to do this.
Jan 18 2016
Cons: The car seemed old and had no usb ports. Wipers were substandard and windshield was hard to see through. Windshield and mirrors were dirty. I waited a long time in line at 11:30 p.m. after traveling for 10 hours and had a copy of my reservation ($135) in hand when I finally got to the counter. Agent insisted that in spite of my excellent insurance coverage and additional coverage through American Express, I needed Thrifty's liability insurance because "Hawaii is different. You absolutely need this, I promise you." Bill went from $135 to $278 for a really crappy car. Will not rent from Thrifty again.
Apr 10 2016
Pros: Clean, newer vehicle. Very fast drop off and shuttle service.
Cons: Gave us a significantly larger vehicle than we reserved. Long wait at pickup. Tried to convince us to buy extra insurance and several other nickle and dime tactics.
Apr 12 2016
Pros: The car was easy to drive, good on gas and reliable. Drop off service was good and quick - Vernon did an great job!
Cons: The car was not throughly vacumed and looked dirty. They did however quickly address this issue once I complained.
Apr 15 2016
Pros: Good midsize car but was scratched up
Cons: Waited FOREVER (over an hour) at 10pm with two little kids to get my car because they were horribly understaffed.
May 9 2016
Pros: The car ran.
Cons: Found a couple cockroaches during the course of our trip. Not a big deal for me but wifey not too pleased. By the third roach, we bought traps and put them under our seats. Didnt check them until we dropped the car off. My wife refused to know how bad a problem it could be. When i checked the traps at drop off i found, no joke, 70-80 roaches of verying sizes. Total infestation. i think someone had a roach farm going under the seats.
Cons: No water was in the windshield washer well. Completely dry. Had to buy some at local AceHardware store.
Jan 14 2016
price was awesome, free upgrade
Pros: price, easy drop off and pick up
Cons: waited over an hour AFTER paperwork was done to get car
May 9 2016
Pros: Fast friendly service
Jul 2 2016
Car full of bugs
Cons: Car was dirty, looked like the exterior was rinsed down, and the inside hasn't seen a cleaning in at least 3 or 4 rentals before I rented it. Shortly after driving it for about 4 miles we stopped to do some shopping at Costco. When we returned to the car we found several weird looking colored bugs in the Center Console. We went to our destination and parked the car. Next morning as we entered the car we saw several (at least 10 or more) cockroaches scatter for cover. They went everywhere into the dash, the center console under the seats, and on and on. Needless to say we will not be renting from Budget again.