Pros: The gentleman at the desk was awaiting my arrival and was extremely efficient and the drop off was also extremely efficient and convenient
May 24 2016
Pros: The attendant we dealt with when returning the vehicle was superb. He was the utmost professional and friendly, and really made the whole process very great!
Jun 4 2016
Cons: I did not pick the car cause company AVIS as the only one on airport ask me to pay with credit card, but I had only debit card with me. So I canceled this reservation and chose other car rental company.
Jun 16 2016
Pros: The entire process was very smooth and efficient. I was very pleased and will consider using your service again.
Dec 12 2015
Pros: Loved the Nissan Rouge we rented, it handled so well on the ice. Customer Service was great at the airport. No additional fee for me driving. Enjoyable experience!
Jan 8 2016
Pros: Everything went as planned. Will be a return customer.
Feb 7 2016
Pros: easy pick up and drop off
Cons: for a new car it didn't have many "extra" options...such as lights...I thought all cars auto turned lights on...guess not! Many times I was driving without any lights!
Feb 17 2016
Pros: Brand new car with only 18 miles total.
Cons: Squeaky windshield wipers.
Mar 9 2016
Will never use Kayak for car rental again
Cons: The $9 a day 'insurance' was for nothing, the staff member told us it was for nothing and would still need to purchase coverage. Avis only take credit cards, which is great if you have one. They don't accept debit cards.
We ended up walking up to the Hertz counter who accept debit cards and we actually $50 cheaper over all.
Mar 16 2016
Great Car for Anchorage
Pros: Upgraded for a reasonable price.
Cons: I had an audi car and added a GPS as an extra charge not knowing that it already has an external one. I called about it if they can take the charge off my contract but I couldn't return the device because I was out of the area after realizing it. When I returned the car, I wanted to speak to a manager but there wasn't anyone available so I left the exact message and telephone number but never got a call back :(
Cons: They made me run back in so they could charge my card again...still haven't refunded the double charge. Almost missed my flight.
Oct 21 2015
Pros: The car was ok
Cons: Customer service rep was unfriendly, didn't offer upgrade, charged for 2nd driver (I've never been charged extra for a 2nd driver from any other car rental company) which made the final bill much higher than expected.
Nov 6 2015
Cons: As the car had. Push button starting. Took me a while to figure I had to have foot on break to start car... Maybe a paper on seat with few basic instructIons, tips...one page
Nov 9 2015
Front desk was closed when we arrived
Cons: They closed right as we were walking up to the front desk and wouldn't give us our rental car
Nov 20 2015
Pros: Very good off season rate.
Dec 3 2015
Super easy, very affordable
Pros: The car was great (Chevy Sonic) and I had no issues.
Great price, cheaper than a cab to downtown and back.
Jan 3 2016
Great service, cars smelled like cigarette smoke.
Pros: The women at the counter was very helpful, nice and efficient. It took me no time to get through the paperwork. When the first two cars they gave me smelled like smoke, she apologized and got me a new car. No questions asked.
The third car was great and I had no issues after that.
Cons: The first two cars reeked like cigarette smoke.
Mar 26 2016
Pros: Vehicle ran great
Cons: Need an attendant to give us a ride to departures when returning vehicle on the early morning flights.
May 9 2016
Cons: I reserved a full size car but none were available so they substituted a Nissan Rogue for it. A Nissan Rogue is not a full size car, but much smaller.
Pros: Really fast and no pressure with the upsales
Dec 26 2015
Drove well on ice with only all season tires.
Pros: Quick checkout and in. No waiting, and it was dirt cheap.
Jul 2 2016
Pros: they upgraded the car, which was good because it was very expensive compared to other sites
Cons: the car was filthy, not sure when it was cleaned last and there were multiple dents and scratches on the vehicle and it took forever to get someone to go over the car with me so I could leave and not worry about being charged for damage someone else did
Jul 7 2016
Pros: Fuel economy.
Jul 9 2016
Pros: Very quick and easy pickup and drop off. Car was clean and comfortable.
Jul 19 2016
Lady at counter charged a heck of a lot more than
Pros: She said my Expedition rental was about $1000 more. We argued a lot. I'm never renting from Budget again.
Jul 20 2016
The parking structure was confusing
Cons: Also the exit ramp was hard to navigate. Clear that other cars have had problems with it, too.
Jul 25 2016
Bait and switch
Cons: We ordered and paid for a mid-size car, told we would get a either a Chrysler 200 or a Ford Fusion. Instead, we were given a Nissan Sentra. When we questioned it, we were told this was a mid-size car. The car did not even have a USB port - was very basic and not worth the higher price we paid to get a larger and more comfortable car. It definitely smelled of cigarette smoke when we first picked it up. By the end of our trip we had either aired it out sufficiently or we just didn't notice the odor anymore.
Jul 26 2016
Cons: - wheel bearing needs to be replaced, very loud noise.
- wind shield wipers were worn out and not efficient (safety issue)
- empty reservoir or not working to clean wind shield
Jul 29 2016
Budget was closed and didn't honor the reservation
Cons: My reservation was to pick up the car at 2:00 a.m. No one mentioned that the rental counter closes at 2:00 a.m.! Additionally, no one mentioned that they have a "one hour rule" that means that they will not honor the reservation if you show up over an hour after the identified reservation hour. What a catch 22! They close their counter and then hold you responsible for being late!
In my case, I had a delayed flight and arrived to a closed counter. I had to come back later in the morning when they opened and they had no car for me due to the "one hour rule" (which was also described in other literature as the "two hour rule"). By then, most of the other companies had rented their cars. The only way to rent a car under those conditions was to pay an exorbitant rate to another company.
This was truly terrible service.
Enterprise has been stellar to me to this point...
Pros: That I SEEMED to be able to get a good rental of a good vehicle for a good price from ANC...
Cons: The nasty surprise occurred when the nice Enterprise agent at ANC told me that my vehicle was not available at ANC as I understood. It was at an off-airport location that would've required a VERY long walk or a taxi ride. And then to return the vehicle to ANC would've required an extra $50. charge to drive the car back to its off-airport location. That was totally untenable for me, so I cancelled the reservation and made a very reasonable substitution down the way with National... Thanks
Dr. Sam Williams
Dec 30 2015
Pros: excellent staff, very professional and accomadating
Oct 25 2015
Enterprise has great rates & will accept debit ca
Pros: Its great that they will accept major debit cards in lieu of a credit card and don;t make it complicated by putting a hold on your funds.
Oct 27 2015
Pros: Enterprise staff - I dealt with three of them and they were friendly, helpful and efficient.
Oct 31 2015
Pros: Everything simple, quick employees, perfect
Nov 4 2015
Customer service was excellent
Pros: The customer service staff were very personable and made everything go smoothly during pickup and drop off.
Nov 7 2015
Pros: Enterprise is consistently good in service and value, and I like that they will rent a car on a debit card if you have a round-trip flight itinerary.
Cons: They did not put an ice scraper in the car and I had to sit for a while to let windows defrost. In Alaska ice scrapers are generally standard equipment!
Nov 23 2015
Pros: Enterprise employees are always professional and polite. I appreciate that, unlike most of the other rental companies, they don't pressure me about paying upfront for gas or accepting their insurance.
Dec 15 2015
Pros: The service I received was professional and the car assigned to me was very clean, sharp, and well taken care of.
Dec 20 2015
Pros: In a market full of look-alike companies, Enterprise stand out with better costumer service and competitive prices. I like that they don't hit me up for every classic rental car scam like overpriced insurance and a full tank of gas.
Pros: Getting the car was super easy and the customer assistant was very friendly. When I returned the car they greeted me quickly and I was done within a minute. I always pick them because they have the best price and their employees are great.
Nov 14 2015
I would rent from Dollar
Pros: My overall rental experience from Dollar was great. Very easy too make rental arrangements and pick up was very easy.
Nov 17 2015
Be aware of hidden fees!
Pros: The employee was helpful and did a good job getting me a car. There were many hidden fees and additional expenses; however he did his best to give discounts when possible.
Cons: The hidden fees and additional charges were a total surprise. The car on kayak was said to be $60 and the price when I got the car were over $200.00 in hidden fees and taxes.
Dec 30 2015
Cons: Can't be possible you charge for 2nd driver when only one person at a time can drive. Makes one not want to go anywhere.
Jul 10 2016
Didn't work for not US citizens
Pros: None. Cancelled.
Cons: The car provider - Dollar - asked for another insurance because I am a foreigner. Would habe been another $40,- for one day.
I cancelled. Kajak, you better check your argeements with your providers. F...!!!
Aug 13 2016
Cost was greater then advertised
Pros: The car was modern
Cons: The advertised price was much lower then the actual cost of the rental. Fees, taxes, and required addons
Aug 21 2016
Pros: Car was clean and everything worked. Car was at market price for the dates, so price was neither good nor bad.
Cons: The line to pick-up car was extremely long. I showed up early and still had car well past reservation time. In such cases, where lines are extremely long, the car company should offer to extent the rental, even by the hour or two delay that was a result of the long lines due to too few employees servicing the desk.
Aug 26 2016
Pros: The car should have been cleaned. Something had dripped down the back driver's side window and a vacuum would have bee appreciated. I thought tge rate was expensive, but it was Alaska and everything seems expensive. That being said, there were no problems with the car. The counter person was great, very personable. I would rent from them again.
Sep 19 2016
Pros: the car itself was fine
Cons: I thought that customer service lacked. He was not helpful and some what sarcastic when I told him that I already signed up with insurance on line . He said well he didn't know and he wasn't there when I picked it out? Really ? I thought that he was rude, he barely gave me any eye contact and I think about the only time he said anything helpful he told me where to walk to get the car. Customer service is something that people either have or don't its not trained. He didn't have good customer service, I'd suggest having this employee be out in the floor working on the cars who don't need customer service .
Cons: When I booked a Van I said I was picking it up by 9:00 pm and returning it the following day by 9:00 pm. I actually picked it up at 5:57 pm shortly after my flight arrived in Anchorage. I returned it at 8:25 pm the following day. I was charged for 2 extra hours @ $73 per hour - Beware! - Live and learn!! Never again a rental from Hertz for not being forthright about time.
Jul 26 2016
This hertz is in downtown anchorage not the airpor
Pros: Jeep Cherokee was excellent vehicle for our visit
Cons: Had to take taxi to and from hertz location 5 miles from Ted Stevens airport extra 46 dollars in taxi fare. This hertz location does not work with hertz in the airport. Book rental car with rental car located in airport. That was our mistake and we paid for it
Aug 5 2016
Easy process , price was good
Pros: Cheaper than airport rental , tax was available easy .. They call a cap for us . Easy process.
Cons: Expected toyo luv4 but got jeep compass . Car was not completely cleaned gas capacity was smallet than other car made worry og gas on my trip.
Sep 10 2016
Pros: Great service
Sep 13 2016
Great Hertz Rate Thru KAYAK!!
Pros: Kayak got me a great rate on a rental in Alaska for 11 days. It was a smooth and easy process, no hidden fees or hoops to jump through. Thanks!
Sep 20 2016
Cons: car was smaller than the ford focus reserved and smelled like a smoker had just gotten out of it. The smoke smell never went away.
Cons: I drove to Denali Park. It rained part of the way and the tires slipped a bit. I checked the tires later and found the front tires were close to bald.
They said I could bring the car back "empty" and they would charge me for gas at a low price. Okay, sounds good. But I found out later they charge you for a full tank regardless of how much gas is left. Good thing I only had a quarter tank left.