Cons: They force me to paid extra in which I end it up paying.
Oct 5 2016
Smooth and quick!
Pros: Very efficient and they were waiting for us right outside the airport at 2am. We were off and driving in no time!! Highly recommend.
Cons: We didn't expect and extra $63 in fees which were not mentioned when we booked the car but overall we still felt it was a good deal.
Oct 13 2016
I was swindled
Pros: The ease of being taken to the airport by shuttle. The process was quick and easy.
Cons: The quote I was given by Kayak was not what I was charged. When I got to the counter I was charged an extra 11% tax on top of the taxes and fees already quoted. When I asked about it woman told me I was charged tax because we were in Puerto Rico. I have been to PR many times and NEVER had to pay more than I was quoted. She then told me I would be charged a flat rate of $4.95 a day for use of the pass that allows you to ride the "Autopista". Fine. But, again, when I turned that car in I was charged tax on that as well. And again, I've never been charged tax for use of the Autopista pass. I don't know what kind of scam they have going on over there, but I will NEVER use them again.
Oct 19 2016
Cons: Dennise, the cashier in charge of the transaction was rude and didn't give me enough information regarding the insurance. She charged me insurance for 2 days that I didn't need because I have my own, then she "reimbursed" is going to take two days for this so I'll have to look at my bank statement. She was unpleasant and had an attitude.
Nov 8 2016
Pros: The customer service they treated us excellent. ...
Nov 9 2016
Easy check in/check out
Pros: The customer service was very prompt and efficient. No hassle, no hidden fees
I was stranded without a car and was never notifie
Cons: I reserved a car well in advance. However, when I arrived to the airport, the shuttle did not pick us up and the customer service agent did not answer the phone. When we finally found our own transportation to the rental agency, the customer service agent said they were out of cars DESPITE HAVING A RESERVATION FOR OVER TWO WEEKS. We ended up waiting in the airport for 3 hours in the middle of the night until we finally found a car with another company for double the price we were guaranteed. Horrible customer service and horrible experience.
Nov 13 2016
Cons: Bad service overall.
Nov 22 2016
I will never rent from EZ again
Cons: I had a reservation set and confirmed, when i arrived to my destination, (at 4:00am) the shuttle was not there. I tried contacting EZ to find out the shuttle location, and i was told that no shuttle will be out to pick us because they do not have a car. I explained I had a reservation, and i was told, "yes ma'am we have your reservation, we do not have a car for you." They hung up, and nothing else was done to try to help or fix the situation! And with that alone, I have added EZ Rental Car to my banned list and I will never use them again. I'll also make sure to pass this word along to everyone i know so that's is clearly understood if my disappointment with them.
Dec 9 2016
bad customer services
Cons: bad info, bad customer service
Jan 5 2017
Cons: Walked in with paperwork for reservation. Customer service rep told me no cars, no help. Go to San Juan or go somewhere else. SAN Juan is over three hours away. She was rude and no help. Luckily the manager showed up when I was outside calling other places and she helped us. Then the price was over 150$ more then the online quote. Tire light was on they didn't care to even put air in the tires. I will never go back
Jan 6 2017
They need help
Pros: There is 1 person who does everything including driving the shuttle. Allow a lot of time when picking up and returning
Jan 7 2017
Pros: I did get the car when I got the
Pros: Joel, the Manager is a great person. The selected vehicle was not ready for some reason, so I received a free upgrade to a more comfortable vehicle! He went above and beyond to make sure I was satisfied with the offer, which I was. No hidden charges whatsoever and never a hard upsell for insurance or anything.
Whenever the need arises, I will be back at Enterprise Mayaguez! Thank you Joel !!!
Pros: It was available . Here have been instances, with other companies, where even after making reservations the vehicles are not available due to high demand during the holidays.
Car was clean and in great working condition. Brand new.
Cons: The price increase because of the holidays. Ended paying $100 a day.