Cons: "Better selection of food. Snacks just did not cut it."
Pros: "Entertainment and new plane"
Cons: "Some of the crew where just mean people"
Pros: "Flight left quick and everything was in order"
Pros: "Leg room was amazing, WiFi was great and entertainment selection was wonderful."
Cons: "Our flight was delayed about 30-45 minutes. Would have been perfect if on time."
Cons: "The seats were very hard and uncomfortable for a 5 1/2 hr flight"
Pros: "Crew is always fantastic, JetBlue crew members never let me down!"
Pros: "Swift professional service. Pilot was exceptional; we didn’t even feel the landing or take off"
Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"
Pros: "Crew was amazing and helpful. Flight was smooth. Chairs were comfy. We got home 30 mins ahead of time"
Cons: "Nothing. I thoroughly enjoyed it"
Pros: "Seat size"
Cons: "No entertainment. And ac/ventilation was horrible"
Cons: "More than one service during a 6 hour flight and friendlier crew"
Pros: "Seats are super comfortable. Great entertainment"
Cons: "The snacks"
Pros: "They upgraded my seat for more room I have no idea why but it was very ki d of BlueJet to do this I was extremely thankful."
Cons: "Wish all airlines could some how speed up the boarding process."
Pros: "On time. Efficient. Swift."
Cons: "Nothing could be improved on this particular flight."
Cons: "Probably best airline to take to Houston"
Pros: "The crew was great"
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "The crew was great"
Cons: "Less angry customers"
Pros: "The crew was great. We left on time & arrived a few mins early"
Cons: "I guess boarding and disembarking. Since there’s only 1 door used it’s time consuming. Some international carriers do both front and back boarding & disembarking."
Pros: "Wonderful experience with Jetblue"
Pros: "It was in general a good experience."
Cons: "Snacks could be a tad more creative."
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "Missed flight gate changed not enough notice"
Cons: "Gate changed not enough notice missed flight"
Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."
Cons: "Sitting waiting for over 30 min in the heat of the plane and delay in take off from mechanical issues. Flight was smooth though once in the air and great service"
Pros: "Free WiFi, screen entertainment options are good though I didn’t take advantage. Crew alway super nice. Apparently there were some computer issues in th cockpit but pilot got through it without much delay."
Cons: "No power plugs at the seats. I’ve become accustomed to outlets on JetBlue flights and now other domestic carriers. Thought I’d get work done but the one time I didn’t charge up my laptop I find out I’m out of luck. Plane was visibly part of an old fleet."
Cons: "So the delay messages started at 7am two hours before the flight was scheduled to leave. Flight is over an hour delayed. The flight is only a hour long but still annoying. Arrived at the airport 2 hours early and noticed that the plane was in fact at the gate. Hmmm, no pilot apparently. Pilot arrives, we board with the hopes of getting out earlier than the delayed stated. But wait, all the passengers are on board but we are waiting for ice and catering. Seriously, the plane has been here for 2 hours and jet blue can’t spped things up and we are further delayed by waiting for ice. Poor planning!"
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Cons: "I have a problem with my ears, and asked the crew for nozzle drops, they don’t have"
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "Everything about once I got on the plane was great"
Cons: "My flight ended up being delayed 6 hours. Fine that happens, but what was particularly defeating was the fact that the 6+ hour delay was an accumulation of ongoing alerts of further delay. Had I just been told that it was be six hours, fine, I’d plan accordingly and take a nap, but because it was an hour or so increments of delay I was basically frozen by inaction and constantly having to adjust to another delay"
Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."
Pros: "Great crew and movie options."
Cons: "The passenger in front of me was rude, but that's not the Jetblues problem."
Cons: "The flight attendant was sitting next to me and wouldn’t shut up. So annoying!!!!"
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."
Pros: "The crew was nice and the boarding was efficient"
Cons: "The flight was over an hour delayed in reality, but we were only told it would be 30 minutes late. We then waited on the runway for a very long time, which wasn’t incorporated into the information we were given. This made me miss a dinner reservation in buffalo."
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "The plane had more room overall than comparable and more expensive flights from other major carriers. The crew was professional and efficient."
Cons: "Food options were limited and unappealing, though pretty standard for industry. Flight was short in duration ~3 hrs, so not a real issue.. I thought that selling blankets and pillows was very cheap BUT that savings is reflected in ticket cost and a better flying environmemt and experience from start to finish."
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Cons: "A flight that was to leave at 6 am did not leave untill almost 9 AM because the maintenance was onboard and would not clear it.. They swapped airplanes gave us a new gate and the same problem at the new gate as well..... the maintenance is in the plane and we will begin boarding once they give us a green light..."
Pros: "The attendants were very friendly and accomodating. I have been travelling jetblue for seventeen years when flights to Buffalo was $49. I love jetblue."
Cons: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Pros: "The flight attendants and the overall feel."
Cons: "Not enough cushion on the seat even though I paid for the extra legroom a softer seat would have been better."
Pros: "Everything was good value flight"
Cons: "Everything was good for a coach seat"
Cons: "Flight left more than 3 hours late. poor communication with passengers to explain till when and why the flight was late"
Pros: "From the start to the end nice right no problems at all thank you"
Cons: "It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!"
Cons: "The old business class interior pretty dated"
Cons: "Everything. My booking confirmation was with United Airlines only to get to the airport to find that they had subcontracted the flight to a budget airline. Eurowings. The food very substandard. If you were on a basic ticket, you were only entitled to water and no food. So people are travelling on long haul flights without being offered anything as standard. Passengers on these tickets were not aware that they would not be served.any food which is probably unethical. They offer to sell you food if on a basic ticket"
Pros: "When it finally took off the flight itself was smooth."
Cons: "Plane was delayed coming in, then we were told we were waiting on catering. Then it became a weather issue. Then we boarded. Weather got worse so they took us off. The second time we boarded and were told we’re waiting on catering who wasn’t on site then had to go through airport security. After 3HOURS , we were asked to leave the plane. For rebounding the next morning with no explanation. The next morning the flight was delayed an additional 3HOURS. We were never given food in all this time of a wait. This became an 18+ hour delay. We definitely missed our connection and they rebooked it."
Cons: "There was no lunch"
Pros: "Not much"
Cons: "Dirty seat, broken screen & headphone socket."
Pros: "The crew were competent, friendly and helpful. The back of seat entertainment was very good, with a lot of new releases. When the flight was delayed the pilot did come around and speak to passengers, which I appreciated."
Cons: "The flight was delayed and we were not given any information about what was going on."
Cons: "Flight was scheduled to leave at noon. We were delayed for 2.5 hours due to incoming flights, which were delayed. Finally they told us to board at 4 pm. Once everyone was on board, they told us we "lost" our pilot and we had to get off the plane. Thirty minutes later, they "found" a new pilot and boarded us on the plane. We then sat on the plane for 4 hours because there was a system issue and the pilots didn't have our flight plan. At 8 pm, the pilot got off the plane, and new pilots came aboard. Finally, the plane left at 9:30 pm. We never received food vouchers, water, snacks during the delay. The pilot insisted the last delay was due to a system issue, the crew told us it was because of weather. In the end, I think they were all lying to us and they had no intention of leaving on time and just made excuses. We lost a whole day in Bermuda because of their lies. I will never fly United again."
Pros: "Decent flight, can’t complain, pretty much empty."
Cons: "laberithine process to get my boarding pass. Booked on Kayak with last minute on a Luthanasa flight operated by United. Basically had to call all three in order to get my boarding passes as the website didn’t work. Really confusing."
Pros: "Not a lot to say really from a positive, In Europe if we had to fly over 4 hours the airlines put on larger planes, this plane was small for a 6+ flight"
Cons: "Small plane for a 6+ hour flight, food is . sub standard, if you want to watch the onboard entertainment you need to do so from you phone or Ipad, you need their app installed first and flash player, if not your screwed. They allow you to download their flash player but it does not work."
Pros: "Entertainment and leg room brilliant!"
Cons: "Good was disgusting"
Pros: "Getting back to the UK"
Cons: "When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft"
Pros: "Crew was very nice, we got drink/service options often for a large flight."
Cons: "— A couple who had two middle seats apart disrupted our whole boarding by trying to persuade everyone around us to give up an aisle or window seat so they could sit together. I felt pressured to give in which made me mad. I wondered if they paid for Basic Economy and then still got their way on seats. — WiFi is just crazy expensive at $32. Even as a business traveler I felt guilty buying it. I wish I had seen pricing before the flight and/or understood if I could’ve gotten a discount for purchasing in advance. — Didn’t hav the snack I wanted...it’s a long 6 hour flight — I wish there were more food options."
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Pros: "Improve the food and be ahead of the best"
Pros: "Newark Airport is great and the flight was comfortable"
Cons: "Seats were small with not much leg room"
Pros: "Brisk, efficient cabin crew served food and drink quickly then left us alone to sleep."
Cons: "Flight delayed by 75 minutes "awaiting plane". 20 minute wait when finally arrived at Heathrow for steps down to bus to take us to terminal."
Pros: "The flight was on time."
Cons: "The staff had no meal for me despite me having ordered one. The entertainment system wasn't working and neither was the wifi to allow you to watch on your own device. Old planes with uncomfortable seats. Really poor airline."
Pros: "The crew was very friendly and courteous."
Cons: "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."
Pros: "Great crew."
Cons: "Food quality could be improved upon (less sugar and carbs, more fresh vegetables/fruits)"
Cons: "Flight was full to capacity"
Pros: "This was a direct red eye flight to Madrid"
Cons: "I paid 1308$ for the tickets, I wasn't expecting first class experience but honestly I was just shocked. First off the flight attendant was so rude, whenever I asked for something or said thank you she would just stare at me and not respond. I mean I get it, it's a red eye flight I wasn't expecting anyone to be chipper. But honestly that was especially rude having to deal with her for the 6 hour trip to Madrid. Second the food was especially disgusting. The chicken was in this white sauce that looked like discharge and if taste like rubber. The bread was hard to bite into. Everything was so stale and tasted so bad I wondered how long they had that food sitting there. My last trip to Europe I flew Swiss air to Italy they had the best customer service and the food didn't taste like I was eating cardboard in jail. I am never flying united airlines to Europe again. It is too long of a trip for subpar service."
Pros: "Entertainment was good"
Cons: "Flight delayed for 2.5 hours. Food at airport terminal specific to United ridiculously expensive, particularly for a family, e.g.. $8.50 for French fries, etc."
Pros: "Nothing again!!!"
Cons: "Having to fly to LHR to get home, even that flight was delayed. Typical United methinks."
Cons: "No communication when extreme turbulence was happening. I thought i was dying, i cried as well as the person in my section. The lady behind me appeared to be praying."
Cons: "For an international flight, there should be more amenities like charger etc."
Cons: "Flight delayed over 4 hours. When I spoke to the person at he gate when we had to deboard, She was patient in explaining but didn't seem like she wanted to answer my questions in front of everyone else. I walked over to the United customer service desk. Wow. No sense of empathy whatsoever. They gave me the answers to my questions but I almost felt like I had done wrong asking what my options were. Never had an issue with Lufthansa. United customer service is a different story. I will try my best to avoid Lufthansa flights operated by United from now on."
Pros: "We went through four scales showing weight complience only to be over the limit each time we got to the final check. And we were accompanied by an United person each time. The only logical reason is that the final scale shows more. They had no idea of how to treat a passager courteously You could see that they are trained to always be right and cougt with their offul reputation they were asked to be better, but they didn't know what better means. The food could not be fed to a dog. The absolute cheapest ever. Two tiniest pieces of chicken, one piece of bread and a sort of pasta sald with raisin uneatable. The service in Paris was better because United couldn't destroy it like in Ny"
Pros: "It's was a straight threw flight."
Cons: "The flight was delayed on the way there and on the way back. I checked the flights to see if they where running on time they said they where. Then I'm told the flight was delayed first 15 min then an hour. The Flight back was even worse the flight was suppose to leave Saint Louis at 3:30 to Newark was delayed 2hours and 50 minutes I checked the flight status said it was going to be on time. If I had know it wasn't going to be on time My son wouldn't have had to wait at the air port as long as He did"
Pros: "The person sitting next to me...that were pleasant."
Cons: "That when I explained being hearing impaired the boarding attendant said my carry on needed to be checked. I didn't understand her and proceeded to the loading blank. Then when boarding the attendant informed me. I explained I checked my bag in the airport compartment tester and it was fine. I also asked the attendant at the counter. She confirmed it was fine. Still smiling until the snack pretzels were passed out. When I didn't hear the attendant's question, in spite of telling her I was hearing impaired, she threw her hand up rudely and just continued on to other customers. When boarding I watched orhers board with the same size bag as mine, and wondered if telling someone you can't hear gives them the right to inform you at the gate that your bag needs to be checked?"
Pros: "I was allowed to get off the aircraft to collect a bag I left behind"
Cons: "Flight was delayed, causing major inconveniences, especially as I was on my way to a funeral Only compensation was a food/beverage voucher equal to the value of 5 Swiss Francs, enough to buy a bottle of water despite HOURS wasted"
Pros: "The flight itself was great.. However the experience at the airport was terrible.. After placing several calls prior to my departure date to confirm that my 40 inch TV was ok for transportation , it wasn't until I got to the airport to find out that I was unable to take the TV or the TV stand.. I live in Philadelphia and had nowhere to leave it causing me to give it to a stranger in order to make my flight . I am very distraught that the information indicating there was an embargo restricting the transportatione of TV greater 32 inches or boxes to Montego Bay was not given during any of those calls.. I don't understand why that information was not sent in an email prior.. On top of that I placed a call to customs in Montego Bay and was adviced that the embargo is enforced by the airline not customs... If I could some how get some answers regarding this I would appreciate it..."
Pros: "The Flight attendants were nice."
Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
Pros: "Little to add."
Cons: "The plane was delayed incoming. Then boarding was interminably long because of overbooking and no overhead room for luggage. It took precious time to load passengers 1 group at a time while bags were checked. Once airborne I saw I only had 10 minutes or less to make my connection in Newark, which I inevitably missed. Poorly scheduled. Many passengers missed connections. It would have been much quicker and easier to advise passengers to check bags at the gate BEFORE the plane arrived knowing it was overbooked. I'm very disappointed in how the entire boarding was handled given the time constraints."
Pros: "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."
Cons: "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."
Cons: "I was in the center bulkhead seat with an very oversized man on the aisle seat with a "service dog". It was not a service dog in the sense that it was all over the place--on my feet and in the aisle where it tripped a stewardess more than once and she told him it couldn't be in the aisle. So it pushed over to my seat because the guy was just to big to share his legroom. It shredded napkins the man dropped which a trained dog would not do. it bounced his tray table up causing him to drop his two vodkas. I had to have the stewardess tell him to move his arm and body out of my seat so I could stow my tray for landing. When waiting for my ride outside the dog was off lease and ran into the pickup lanes where the man had to chase him down. A true service dog would never behave like that."
Pros: "The crew were nice though exasperated with cramped new planes and crowded restrooms. Flight was on time"
Cons: "After three years of flying all around US, realized United is the worst of the three major legacy carriers. I'm star alliance gold and it's still a painful experience. Crew admitted in latest redesign of planes they've managed to squeeze another six seats in coach. My seat wouldn't go back but even if it did, would feel too guilty for person behind to do it - so little legroom on newer planes. They've also cut down on restrooms so for most of the flight there was a line of 5-6 people waiting in the aisle. American Airlines seems to have older planes but at least decent legroom (and I'm not tall - anybody over 5'10 would have to sit at an angle on new United planes!). Been very impressed by Delta's service lately. United feels more like Spirit"
Cons: "I upgrade to premium economy. This gave me a seat with legroom -but one that did NOT RECLINE ... on a night flight. I am very unhappy. It was not made clear when I upgraded (must have been very small print). I feel ripped off"
Pros: "Great movie selection, easy short distance gate connection"
Cons: "Being delayed on the tarmac for over 1hrs and we arrived 35 min early!!"
Cons: "This was the flight from hell. Terrible uncomfortable seats. Could not get the monitor turned off and out of my eyes. Plus we were delayed 4 hours in this crappy airport only to get on a really crappy plane. We were supposed to arrive in Tampa before 10 but wound up getting in like a red eye at 1230 am. Lost out on our ride home and we were so exhausted. I cried most of this flight home 2 1/2 hour flight. Nice staff but crappy plane. I am waiting to get a call to get reimbursed for my loss of time at work and the missed ride home."
Pros: "They double booked my seat and forced me to sit in an emergency exit row. Pretty sure this is against FAA regulation."
Pros: "El viaje de newark a san juan por united fue excelente. Por la linea aerea de American Airlines terriblemente FATAL. Habia un problema con el avion o la torre del vuelo miami hacia san juan PR. Nos ofrecieron estadia en un hotel supuestamente ellos corrian con los gastos ya q se atraso el vuelo y no fue culpa de ningun pasajero segun nos dijo una señorita del counter, resulta ser q el hotel fue el piso del aeropuerto de miami x 8 horas!!! Wow a la verdad q nos vieron la cara de bobos y nos cojieron de bobos tambien. Q trato mas injusto. No volveremos a viajar por AMERICAN AIRLINES asi mismo le dejaremos saber a todo el mundo el trato de esta linea con los pasajeros. Gracias a esto nos agravamos la espalda, costillas. Por culpa de ellos por tratarnos como basura. Eso no se hace!!!! Despues q estabamos sentados en el avion el piloto no llegaba y nos tuvieron q bajar del avion, esperar a que llegara otro piloto para volvernos a montar en el avion!!! Q mala coordinacion!! Esto es una falta de respeto!! Esta linea AMERICAN AIRLINES ES UNA PORQUERIA!!! No volvemos a viajar por esta linea JAMAS!!! Irresponsables!!"
Cons: "Nothing at all !!!! With AMERICAN AIRLINES THE WORST!!! We will NEVER travel by this linea aerea. Son una gran Porqueria!!"