Recent Reviews
- All reviews
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- Neutral
- Negative
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2.0
Pros: They referred me to another company
Cons: The company was able to see my reservation in their computer, but were unwilling to honor it. They said that they only hone reservations made more than 48 hours in advance. I am concerned that I will be double charged, as it required a credit card t secure my reservation
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5.6
Pros: The drop off was easy.
Cons: The pick up was terrible. The whole process took 45 minutes. On top of that, a microphone fell out of the lining of the car ceiling and was very off-putting.
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8.0
Cons: A bit slow picking it up. Thankfully there was no line. The agent was pleasant enough but it took 20 minutes.
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4.4
Pros: Drop of was easy enough drop keys and parking ticket in a box as no one at the counter again. Refund of our 3,000,000 pesos deposit still pending a day later. Avoid this company like the plague.
Cons: We waited 2.5 hours in Calama airport for someone to appear @ counter. Despite booking a large SUV none were available. We were finally given a manual dual cab pickup. Luggage for 5 people had to go in the open tray. A few days later the brakes failed. Lost 1/2 day awaiting new car with 1/2 tank gas
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2.0
Pros: We did not even get a car. and there is no contact details to make a complaint. I will not be using Kayak again. It has cost me money.
Cons: Do not sell car rentals that are not available.
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2.0
Never renting with kayak and budget again
Pros: Nothing
Cons: The fact that my reservation was cancelled by the rental agency, and I was never notified. The agency sent the cancellation to kayak, but never informed me. Kayak actually sent me a confirmation the day before I arrived. In the end I was stranded at a desert airport with no rental options and best of all no way to contact kayak for assistance. To add insult to injury you're asking me for a review. Never using your service again!!!!
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2.0
No car available !
Cons: The guy from budget told us he had no car for us. When I Shaw him the Kayak mail of reservation, he said it has been done too late ! Didn't try to find a solution anyway, simply called the next people in line...
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2.0
Reservation was not secured and got cancelled
Cons: I changed the pick up time on kayak.com from 12pm to 2pm a few days before our rental and the change was not saved. Tried 2 times and did not receive a confirmation even thought I completed the change. We arrived a the car rental desk at 2:15 and there was no car available for us.
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2.0
Worst customer service ever.
Cons: They told me they had no cars available despite my booking. The customer service lady then said one of the other operators at the airport had a car and she would be in in an hour so to wait. We waited for 90 minutes and when the lady arrived she said they didn't have any cars either. The Budget customer service representative didn't even apologise or care. An absolute joke of a 'service'.
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7.6
Pros: Clean car, low cost!
Cons: Check in took more time than expected.
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2.0
Showed up and they didn't have a car for me
Cons: I reserved a car so me and two buddies could go explore the Atacama desert. Showed up at Budget to pick up my car and the guy says "yeah I know you have a reservation but I don't have a car for you." No one else in the city had a car that we could rent either so our entire trip got flushed down the drain because of Budgets negligence. NOT recommended.
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3.6
Pros: Pick-up and drop off is very long cause therr id only one guy and the tires were due to be changed. It was a little rio.
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2.0
Pros: They referred me to another company
Cons: The company was able to see my reservation in their computer, but were unwilling to honor it. They said that they only hone reservations made more than 48 hours in advance. I am concerned that I will be double charged, as it required a credit card t secure my reservation
review from
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5.6
Pros: The drop off was easy.
Cons: The pick up was terrible. The whole process took 45 minutes. On top of that, a microphone fell out of the lining of the car ceiling and was very off-putting.
review from
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4.4
Pros: Drop of was easy enough drop keys and parking ticket in a box as no one at the counter again. Refund of our 3,000,000 pesos deposit still pending a day later. Avoid this company like the plague.
Cons: We waited 2.5 hours in Calama airport for someone to appear @ counter. Despite booking a large SUV none were available. We were finally given a manual dual cab pickup. Luggage for 5 people had to go in the open tray. A few days later the brakes failed. Lost 1/2 day awaiting new car with 1/2 tank gas
review from
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2.0
Pros: We did not even get a car. and there is no contact details to make a complaint. I will not be using Kayak again. It has cost me money.
Cons: Do not sell car rentals that are not available.
review from
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2.0
Never renting with kayak and budget again
Pros: Nothing
Cons: The fact that my reservation was cancelled by the rental agency, and I was never notified. The agency sent the cancellation to kayak, but never informed me. Kayak actually sent me a confirmation the day before I arrived. In the end I was stranded at a desert airport with no rental options and best of all no way to contact kayak for assistance. To add insult to injury you're asking me for a review. Never using your service again!!!!
review from
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2.0
No car available !
Cons: The guy from budget told us he had no car for us. When I Shaw him the Kayak mail of reservation, he said it has been done too late ! Didn't try to find a solution anyway, simply called the next people in line...
review from
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2.0
Reservation was not secured and got cancelled
Cons: I changed the pick up time on kayak.com from 12pm to 2pm a few days before our rental and the change was not saved. Tried 2 times and did not receive a confirmation even thought I completed the change. We arrived a the car rental desk at 2:15 and there was no car available for us.
review from
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2.0
Worst customer service ever.
Cons: They told me they had no cars available despite my booking. The customer service lady then said one of the other operators at the airport had a car and she would be in in an hour so to wait. We waited for 90 minutes and when the lady arrived she said they didn't have any cars either. The Budget customer service representative didn't even apologise or care. An absolute joke of a 'service'.
review from
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2.0
Showed up and they didn't have a car for me
Cons: I reserved a car so me and two buddies could go explore the Atacama desert. Showed up at Budget to pick up my car and the guy says "yeah I know you have a reservation but I don't have a car for you." No one else in the city had a car that we could rent either so our entire trip got flushed down the drain because of Budgets negligence. NOT recommended.
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3.6
Pros: Pick-up and drop off is very long cause therr id only one guy and the tires were due to be changed. It was a little rio.
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