Lansing Car Rentals

Pros: Not much.

Cons: They rerouted me to another rental provider because they don't staff their own desk. There were people in back that didn't come out to help so I had to wait for a long time with other customers. The return lot is unstaffed and not well marked. Took way too long.

Pros: Clean

Cons: Windshield fluid was empty and after I filled.it, it leaked. I was driving in snow/slush and had to keep pulling over, dump bottle water on to the windshield then turn on wipers, otherwise after a little while of driving, I had zero visibility making it dangerous for driving.

Pros: Easy pickup and drop off.

Cons: The price that I was quoted when I made the reservation, was NOT the price when I picked up the vehicle. It was $100 dollars more when I picked up the vehicle. The vehicle that I reserved online, was NOT the vehicle that was available when I picked it up. I reserved a luxury car, and received some type of SUV when I picked it up.

No Cars Were Available

Pros: They called me the day of to let me know there weren't any cars available.

Cons: I booked online because it said there were cars available.

Couldn't Accommodate Reservation

Pros: Nothing.

Cons: When I went to the counter at the airport to get my rental car, I heard people in front of me being told there were only mini vans left, and they were upset. Then it was my turn, and I got the same news. I said I had a reservation for a compact car. The staff person was kind of shrugging this off. He actually seemed irritated that people were irritated. So he just told me, in a pretty snotty way, that the reservation shouldn't have been accepted in the first place - how would that be my fault? That was that. No car.