Recent Reviews
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8.8
a very understanding agent!
Pros: I was scheduled to return my rental car at 5pm. I had given myself 5 hours to get back to LAN, for a 4 hour journey. However, I ran into lots of construction along the way, and was a bit late turning the car in. The agent was understanding and didn't charge me for an extra day or even an extra hour. (I was less than an hour late.)
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2.0
Cons: I was overcharged by $86. Been trying to call a customer service representative but haven't gotten an answer.
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2.0
Disappointed
Cons: Rented online for Enterprise pick up at the airport. Arrived and Enterprise said we booked at another location, we were a bit confused. The biggest perk from Kayak was pick up and drop off at the airport. Enterprise did not have a shuttle to the different location. We chose another rental car agency at the airport because it was cheaper than the car rental at Enterprise with the added taxi cost to and from new location. Disappointed with both Kayak and Enterprise.
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10.0
Pros: Upgraded my car for no extra charge when my size wasn't available
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5.6
Time to switch out the car
Pros: The employee at the counter was friendly.
Cons: The car provided. The front passenger door did not open from the inside, we had to roll down the window to open the door from the outside. Also the cleanliness of the interior was poor. The fabric wasn't well vacuumed and the console in the front and back had old sticky residue from prior renters.
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10.0
Pros: Easy Pick Up Easy Return
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9.2
Cons: It took a while to get the car. I think they were having computer issues.
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2.0
Crappy Car and Service
Pros: The guy in the office says "Sign all this..." Part of which was the inspection. I haven't even seen the car yet at this point. He says, "Sign it anyway and it'll be fine," in his cool guy cocky way. The car was a mess and not even full of gas. Sorry to annoy you, dude, but I'm not signing for something sight unseen.
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5.6
Cons: the car was not washed thoroughly during pickup.
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10.0
Premium Rental
Pros: Quick and easy. We did pick-up and drop off. Chevy Impala LTZ. We took a 3000 mile trip and got 27.7 mpg. Comfortable ride with little road noise and plenty of room to move; front and back.
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10.0
Best ever!!!!!!!!
Pros: Everything!!!!!
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10.0
great service!
Pros: VW Jetta was a great driving car for long hauls with 4 of us. Enterprise worked with me for a good deal on extended use of car for a second trip.
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8.8
a very understanding agent!
Pros: I was scheduled to return my rental car at 5pm. I had given myself 5 hours to get back to LAN, for a 4 hour journey. However, I ran into lots of construction along the way, and was a bit late turning the car in. The agent was understanding and didn't charge me for an extra day or even an extra hour. (I was less than an hour late.)
review from
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10.0
Pros: Upgraded my car for no extra charge when my size wasn't available
review from
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10.0
Pros: Easy Pick Up Easy Return
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9.2
Cons: It took a while to get the car. I think they were having computer issues.
review from
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10.0
Premium Rental
Pros: Quick and easy. We did pick-up and drop off. Chevy Impala LTZ. We took a 3000 mile trip and got 27.7 mpg. Comfortable ride with little road noise and plenty of room to move; front and back.
review from
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10.0
Best ever!!!!!!!!
Pros: Everything!!!!!
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10.0
great service!
Pros: VW Jetta was a great driving car for long hauls with 4 of us. Enterprise worked with me for a good deal on extended use of car for a second trip.
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2.0
Cons: I was overcharged by $86. Been trying to call a customer service representative but haven't gotten an answer.
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2.0
Disappointed
Cons: Rented online for Enterprise pick up at the airport. Arrived and Enterprise said we booked at another location, we were a bit confused. The biggest perk from Kayak was pick up and drop off at the airport. Enterprise did not have a shuttle to the different location. We chose another rental car agency at the airport because it was cheaper than the car rental at Enterprise with the added taxi cost to and from new location. Disappointed with both Kayak and Enterprise.
review from
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5.6
Time to switch out the car
Pros: The employee at the counter was friendly.
Cons: The car provided. The front passenger door did not open from the inside, we had to roll down the window to open the door from the outside. Also the cleanliness of the interior was poor. The fabric wasn't well vacuumed and the console in the front and back had old sticky residue from prior renters.
review from
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2.0
Crappy Car and Service
Pros: The guy in the office says "Sign all this..." Part of which was the inspection. I haven't even seen the car yet at this point. He says, "Sign it anyway and it'll be fine," in his cool guy cocky way. The car was a mess and not even full of gas. Sorry to annoy you, dude, but I'm not signing for something sight unseen.
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5.6
Cons: the car was not washed thoroughly during pickup.
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