Cons: the car was not washed thoroughly during pickup.
Jul 26 2017
Cons: Rented online for Enterprise pick up at the airport. Arrived and Enterprise said we booked at another location, we were a bit confused. The biggest perk from Kayak was pick up and drop off at the airport. Enterprise did not have a shuttle to the different location. We chose another rental car agency at the airport because it was cheaper than the car rental at Enterprise with the added taxi cost to and from new location. Disappointed with both Kayak and Enterprise.
Jan 27 2017
Crappy Car and Service
Pros: The guy in the office says "Sign all this..." Part of which was the inspection. I haven't even seen the car yet at this point. He says, "Sign it anyway and it'll be fine," in his cool guy cocky way. The car was a mess and not even full of gas. Sorry to annoy you, dude, but I'm not signing for something sight unseen.
Feb 20 2017
Cons: It took a while to get the car. I think they were having computer issues.
Pros: The car was comfortable, clean and a pleasure to drive.
Cons: When we picked up the car in Lansing, the guy behind the counter did not know what he was doing and it took a long time. We learned that the regular guy had to leave to take a car to somebody, so we understood but we did have to wait quite a while for the other guy to figure out what to do.
Jul 24 2017
Pros: Gas mileage was above 35miles/gal/
Cons: Cashier was not able to process credit cards, and gave unheard explanations. The car had uncomfortable seats.