4.0 OkayJul 28 2020
Pros: The staff was friendly and the car was clean.Cons: The staff failed to mention that when I ran my debit/credit card at check in that they were required to run it as a debit even though it literally has a MasterCard logo on it??? I had over 6k in the bank ready for the trip and at the last minute my car reservation is declined?
Thanks for that :/
Due to this failure, I had to have my son (who has an "actual credit card" according to the staff) drive from Detroit to Lansing to re-rent a vehicle for the trip. When he arrived, and we went back, they had given my car to someone else and stated that all they had left were something like a Geo Metro. A Geo Metro??? Seriously??? Sigh...
So, we made a new reservation and asked if they had anything in the same size of larger. They said we have a Mazda3 but it's $7.00 more a day. So, I paid the extra $70 and renter that car instead. So, the $400 plus price i'd already paid for the reservation that was lost, but the price was mysteriously still available.
I got the car and then seen I only had a little over half a tank of gas? So, went and filled up the car. Additionally, it looked like moisture had gotten behind the instrument window and was so fogged I could barely see the mph gage.
Overall, it was a frustrating experience in comparison to the previous 4 visits when I had rented from the exact location, it went smooth as glass!
I rarely write this type of review but hopefully, someone else doesn't make the same assumptions I did and have to go through this experience.
8.0 ExcellentJul 21 2020
Cons: The car looked like it had been through an infestation of bugs before I picked it up. Windshield was dirty from bugs and the front of the car was infested with dead bugs. The interior was dirty and dusty. I had to clean the car before leaving on my trip. Once cleaned the car ran extremely well and was very fuel-efficient.
10.0 ExcellentApr 8 2020
Pros: The staff was very helpful. I appreciate the upgrade I received when the vehicle I thought I was getting wasn’t quite road ready. Thank you!
3.6 MediocreDec 28 2019
Pros: NothingCons: The windows were dirty so when driving that night I couldn’t see well. Fortunately I had a stop before the long trip the day after and could clean the windows. Then in the hwy the next day the low tire pressure light came on. I still had 1.5 hour drive ahead of me and wasn’t sure if my tires would blow or go flat. I stopped at a rest area to look at them and it seemed they were ok for the drive. Wasn’t worth the $54 to have the car for the day.
10.0 ExcellentDec 4 2019
Pros: Fast pickup and drop off . Car was hybrid with low highway noise. Kayak price of $52 was much cheaper than Avis counter price of about $86.
9.6 ExcellentNov 12 2019
Pros: Very helpful, car was ready and as advertisedCons: Drop off was different than I was used to but, 24 hour drop off is not practical
9.2 ExcellentOct 22 2019
Pros: Staff at pick-up was awesome.
7.6 GoodAug 27 2019
Pros: staff friendly was very confused on the drop off where to go, leave the car & the person at the counter left & went outside I think for the customer in front of me but didn't say anything about coming back to help meCons: when picking up car explaining some things about the car, for someone that has never driven this type of car, like starting, window adjustment, heat/cool adjustment, would be helpful
2.0 MediocreAug 13 2019
Cons: No car was avail. As they overbooked
10.0 ExcellentAug 2 2019
Pros: Woman at Lansing desk was very friendly and was willing to join my small talk. We need that kind on honest people at customer services.Cons: Drop off was kind a mass production. Hurry officers were trying to give information to all customers in same time. Something to fix/change in drop off process?