Pros: The car rental experience was wonderful! We needed an automatic car and it was there for us! The man at the desk greeted us by name and went through everything carefully with us, including the car and how to turn on wipers, heat, air conditioning etc. He drew us a map on how to get out of Arezzo. Both men greeted us upon our return and asked us about our drive. I wish the car rental agencies in the United States would take lessons from them!