Pros: Great staff and quickCons: Not much seemed pretty top shelf
10.0 ExcellentJul 1 2020
Pros: Car was great, spacious, clean, comfortable.
10.0 ExcellentJun 10 2020
Pros: Friendly staff. Key drop off after hours. Everything was all right
10.0 ExcellentApr 27 2020
Pros: Very easy process and friendly staff!
9.6 ExcellentApr 14 2020
Pros: Staff terrificCons: Show address of we’re car is for website (they amalmagated 2-4 other locations into 1)
10.0 ExcellentJan 28 2020
Pros: they were flexible and helped me manage my changing requirements following a bereavement in the family. All staff were excellent, particularly our airport shuttle driver.Cons: An addition $100 charge for an airport drop off (Particularly when the location of the drop off wasn’t actually at the airport!) seemed a bit steep!
6.0 GoodDec 31 2019
Pros: Car drove and handled wellCons: Actual drop off at airport would have been nice.
10.0 ExcellentOct 12 2019
Pros: staff was helpful and friendly
4.0 OkaySep 30 2019
Pros: Friendly staff.Cons: Honor the price that I was quoted.
Pros: The pick up was very easy and the car was spotless. The person that checked in the car when I returned it was really sweet and friendly.
8.8 ExcellentNov 9 2020
Cons: Parking area at drop off a bit unsettling... not all elevators operate (M level locked on weekends), having to use specific ones, which I was not aware of prior to drop off
10.0 ExcellentNov 3 2020
Pros: Great service, ease of getting the car, friendly staff
7.6 GoodSep 19 2019
Pros: At pick up, she was not aware of the insurance I had with an external company which I booked through kayak and kept trying to sell me more insurance which was annoying
6.4 GoodSep 17 2019
Pros: Drop-off was great.Cons: I'd been told that the pick-up spot was at the airport but it turned out to be quite a ways away and we had to take a cab to get there. The clerk sent us to the wrong parking spot for the car and we had to find it on our own. There was a disconcerting "thud" noise and jarring when idling.
2.0 MediocreAug 18 2019
Pros: NothingCons: Everything - reservation system was misleading - called to verify reservation and was lied to - staff at the Richmond BC location was terribly and incredibly rude - will never use the Kayak system again to reserve and will NEVER EVER use Avis again
9.2 ExcellentAug 12 2019
Pros: The staff was great.
3.2 MediocreJun 17 2019
Pros: SeaTac drop off was easy.Cons: I chose the Downtown Vancouver pickup location to save time. I waited 1.5 hours in line to get the car. Do not rent from the downtown location if you are under any sort of time constraint!
2.0 MediocreJun 17 2019
Cons: Maybe have proper hours of operation posted online. Showed up at 5:30pm since it said they closed at 6:00pm. Turns out they close at 5pm on every day other than Friday (I believe). Thanks for the $240 cab ride to Whistler Avis!
7.6 GoodMay 12 2019
Cons: They did not have the compact car we expected however they compensated us for it. The customer service was excellent.
Pros: Good staff, easy booking and pickup, drop offCons: I had requested a compact car, a mini van was given. High cost of fuel, though spaceous and comfortable car.
6.0 GoodMar 18 2021
Pros: Nice car.Cons: Customer service agents. The desk person was odd, customer service seemed to be incidental to her. The lot attendant gave me a bit of attitude for being confused about how exactly to get out of their labyrinth underground parking lot.
2.0 MediocreMar 9 2021
Pros: They refused to give me the car because I had a CA drivers license. Even though a month before I rented one from Enterprise. And the staff was rude and inconsiderate and lacked compassion. It was a nightmare.Cons: Absolutely everything.
2.0 MediocreFeb 9 2021
Pros: NothingCons: I cancel because the attend was rude!
4.0 OkayJan 27 2021
Pros: The desk staff were quite good, but the pickup was delayed and it put me late for another commitment. The drop-off was painless. The pickup state of the car was an embarrassment to Hertz.Cons: I picked up the car in a poorly lit underground parkade. The car was not clean. Exterior wash was pathetic - a lousy effort to get the car ready for me upon pickup. As I drove along I found trash in the interior door pockets. As I got out of the parkade I could see that the windshield appears to have never been cleaned and the car wreaked of cigarette smoke. Kind of disgusting actually. And the tank was less than full. I chose Hertz because it was a strong brand. Too bad the experience was not up to basic cleanliness standards, never mind that things should have been far better given the sanitation requirements for coping with Covid
8.0 ExcellentJan 2 2021
Pros: The staff member Dimple Goyal at 790 SW Marine Dr, Vancouver, was very helpful and able to help us extend our rental arrangements, which continued for a few months.Cons: It is difficult to contact the 790 SW Marine Dr office by phone, which seems to have a bad connection.
2.0 MediocreDec 11 2020
Pros: Terrible service, car was dirty. They argued with me for the car being dirty. Rude customer serviceCons: Everything
10.0 ExcellentSep 28 2020
Pros: Staff very friendly. Easy to drop off.
10.0 ExcellentSep 12 2020
Pros: The staff were very friendly and helpfulCons: Insurance... I could not purchase through Kayak using a non-Canadian credit card, but only found out I was not covered during the rental period. This is important, and Kayak should be upfront to make sure whether or not the insurance was valid or not, even if it was done through Allianz.
Pros: Great car, drove well, man at the counter was really nice.Cons: They didn't seem to know anything about the online booking system that I used, I ended up paying almost double because I wanted a GPS system which upgraded me to a nicer vehicle. However, I booked a Rav4 which is pretty comparable to a Chevy Esquire. I just feel like I overpaid for the upgrade.
10.0 ExcellentJul 1 2019
Pros: Pickup and especially drop off at airport easy. Given a choice of cars; customer service great! New car w/ great features.Cons: Wish there were tips of which location closest to train station
9.2 ExcellentMar 8 2019
Pros: Super easy pick up and drop offCons: I had to stop and put in more windshield fluid when I got the vehicle.
2.0 MediocreFeb 21 2019
Pros: Staff seemed to have no idea what or how to do his job or use the computer. I was there 40 minutes and left to rent from enterprise. Another guy was there even before me and still wasnt helped when I left.Cons: Everything
10.0 ExcellentNov 12 2018
Pros: Costumer service excellent. Car in perfect state. Thank you.
10.0 ExcellentOct 20 2018
ExcellentPros: All was excellent, grat attencion, good car quality
2.0 MediocreAug 5 2018
Cons: It was a scam
2.0 MediocreMar 19 2018
Delayed flight, office closed, wouldn't reschedule with same rateCons: Flight was delayed so the pickup location was closed. The available pickup location refused to honor the original price.
Pros: They did not have my car although I specifically called to make sure the car was going to be there. I was on the phone with the reservations central for about an hour and they refused to talk to the office people. They sent me to Hertz (next door) for double the price, who has the same owner. SCAM !Cons: Everything
10.0 ExcellentJul 19 2018
Dodge Journey is a great SUVPros: Car was very comfortable and car drove very nicely Plenty of space for golf clubs, luggage, etc.Cons: Driving power of car. Handles very well.
2.0 MediocreFeb 25 2018
Cons: Didn't gave me the SUV I booked months ahead. Though I pumped full tank 10 km before return, fuel gauge still dropped below full. Had to pay 40+ penalty.
2.0 MediocreFeb 17 2018
Unable to pick up the carCons: I rented the car under my name, because I was paying with a card under my name as well. My wife was suppoused to drived because my license was expires. They did not let us pick up the car because according to their policies the card holder is enforced to drive, and they did not even let us put her as an extra driver. They were not flexible at all and the set my a penalty of 60 USD
2.0 MediocreJan 29 2018
Cons: Confirmed specifically I needed winter tires. Got a car without.
9.2 ExcellentAug 22 2017
Pros: Great value for money and fast service.Cons: Nothing
2.0 MediocreJul 30 2017
Cons: The agent was very reluctant to alert me when recommendations they made were going to be extra cost. By the time she was done with her recommendations and I asked for a price it was double price on the site. Needless to say I did not complete rental. A felt very bait and switched!!
6.0 GoodJun 26 2017
Cons: I understand it's the weekend, but rates are unreasonably high. Car was a bit dirty...
6.0 GoodJun 7 2017
Misleading - generic specialty car too smallPros: Clean car, easy pick up and drop offCons: Generic specialty car was supposed to seat 5 people and 4 bags. I got a Mazda 3, which definitely does not. Rental agent told me it's supposed to be 5 people and 2 large bags and 2 small bags
2.0 MediocreJun 5 2017
terrible, unprofessional, hidden fees (more than $50 than expected)Pros: The lady at the desk was very niceCons: I was charged more than I was supposed to. The guy who was supposed to check the car was unprofessional and rude. He did not greeted us, he did not have a pen to put on the document that the gaz was not fulled as result they charged us more than $60 for the gas (3/4 full). I had to ask for my invoice as they charged me without letting me. I have not been refunded yet but it seems like it has been done but no updated invoices. "weird fees " that increased my invoice by $50. Don't waste your money and time there. Budget or enterprise are more professional and easy to deal with.
Easy and friendly servicePros: Fast and efficient service. Friendly staff. Free upgrade on our car.Cons: Hard to get in touch with customer service while on the road. Only email I found online was to the US branches - they were fast and helpful, but would be better if Canada had their own service email printed on the rental-papers because things are different from the states.
10.0 ExcellentJul 28 2016
Great car for 10 day vacationPros: We were upgraded to a Cadillac. Car was in great condition. Comfortable and smooth ride. Car was near empty of gas and we could return the same.Cons: Not much
10.0 ExcellentMay 5 2016
Pros: Staff was super helpful with installing the car seat
2.0 MediocreNov 4 2015
Awful ExperienceCons: Did not even end up renting the car, was not informed of the hours for pickup, arrived 15 mins after scheduled pickup and booth was closed, called several times and could not get through to anyone.. Hoped I was not gong to be charged but now seeing full rental and insurance charge on my credit card. Just got off phone with customer service who said this is a non cancellation fee for booking and not showing up in time. Will not be using this service again
Pros: National gave me credit for filling the car with fuel after receiving it with only a half tank.
8.0 ExcellentAug 25 2017
Pros: The staff was very helpful and gave me a discount on the fuel option because I returned the car with a half-full tank
10.0 ExcellentMay 30 2017
Quick check-in at Canada Place after getting off the cruise ship.Pros: Availability of car at Canada Place. David at SEATAC when I returned car was very helpful.
10.0 ExcellentJul 28 2016
Cons: I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.
Pros: Friendly staff. Efficient pickup.Cons: There was lots of spilt dry dog food in the back seats and trunk. Don't think anyone cleaned it as it would have been totally impossible to miss all this dog food.
5.2 OkayOct 11 2019
Pros: The pick up and drop off was okey . The car was nice too , although it had not been washed too well.Cons: I rented a car from ACE Rent a Car in Vancouver , BC in late September 2019. I had made arrangements to keep the car 5 days and was quoted a certain price for that time period. Then I decided to keep the car one more week . I called the agency where I had picked up the car and asked how much extra that week would be. The agent quoted a price and made me understand that this would be the total price for the rental for both the original and the additional period of time I was renting. When I went to drop off the car , she charged the full amount and said that the original amount and deposit would be returned. Well this never happened. This car rental ended up costing me an outrageous amount. I tried to talk to somebody at that company's call center to see if they would help me, but they just kept redirecting me to this same , shady agent . Unfortunately I can't recommend this car rental company.
10.0 ExcellentSep 22 2019
Pros: Our whole experience was perfect. Staff were friendly and got us in and out quickly. The vehicle was a very nice upgrade and no complications.Cons: Nothing!
10.0 ExcellentOct 16 2018
Pros: Good value and clean car. Had a bit of confusion as it was an ACE rental but provided through a Discount Car Rental office, but once I figured that out it was easy enough.
2.0 MediocreOct 15 2018
Cons: Finnaly I did not rent the card due to they asked an additional insurance policy.
10.0 ExcellentOct 14 2018
Pros: great customer service, great car, everything about the rental was easy!
6.4 GoodOct 8 2018
Pros: Good car, nice to drive, loads of space and great technology.Cons: Bought Insurance online through Kayak only to be told that the car rental company don't accept it, and therefore I had to buy it again. Complete waste of money.
3.6 MediocreOct 8 2018
Pros: Inside of the car was clean But no car navigation and couldn’t connect music and BluetoothCons: We waited for 2 hours and a half for picking up the car. I booked the car at 10 am but eventually we left at 12:30. It was not only us, everyone who booked around the time waited at least an hour.
4.4 OkaySep 14 2018
StressfulCons: My credit card covers the rental insurance and I always use it without any problem worldwide. They did not accept our credit card insurance and made us call them and get a confirmation number. As we had to rush out, we decided to buy the insurance for $26 a day while we found out that there is a $1000 deductible even with the insurance. We asked for a 0 deductible option and they told us that it's not an option for "any car" as we chose and it only comes with "small car"!! The fuel tank was almost empty which added to the inconvenience. It was a stressful experience and cost us much more than we thought.
2.0 MediocreSep 11 2018
Worst Renting ExperienceCons: Apparently Ace has a partnership with d*********r in downtown Vancouver. The partner company in question was a nightmare! They said without a official English translation you’re not able to rent a car over there, while I was grabbing my translated drivers license, the branch manager showed up and said my translation wasn’t valid, that it was needed a ICBC translated license, they said it is in their company policy. When I asked for the hard copy of their policy the branch manager had bad attitude. So I asked for an email with the policy so I could read exactly where is my issue with this partner company. They wrote an one sentence email saying that’s company policy. What a joke! I called their provided number of ACE costumer service and unfortunately the only thing they did on the phone was ask if there was anything they could do. Honestly, he should do better, he couldn’t even get me the company policy in question. My complain is that at the d*********r website, there’s no request of the so called official translated drivers license. The partner company made ACE looks bad, really bad, they had a branch manager with horrendous attitude. Not providing the “policy” that they claim to be with the information and making you loose time over some very simple issue is a very serious problem in my view, but that’s just me am I right..? I just rented a car in another company as usual without any problems!
Cons: extremely dishonest staff, promised 300$ but ended up charging 658$
5.2 OkayFeb 4 2020
Pros: Pick up/drop off were confusing and not explained at all. We had to call the company and were told to meet at a different location than publicized.
6.0 GoodDec 9 2019
Pros: Good priceCons: Didn’t get the honda HRV we expected even I requested in advance to ensure that’s what I reserved for.
6.0 GoodSep 24 2019
Pros: Staff was friendly and helpful. Car was niceCons: The shuttle service is lacking compared to other car rentals. Customers arriving from other countries may not be able to call them for a pickup. Some kind of texting option would work better. Also, there was no early shuttle available to return to the airport. They were helpful and arranged a cab.
2.4 MediocreSep 22 2019
Pros: Although the young man at the desk did not seem eager to help, when pressed, he said the manager might help us find another car rental place. And he did. That was appreciatedCons: I feel having a phone system that allows call to be answered and messages received would be helpful. When we were running late and called to tell them no one answered and the mailbox was full. We could not leave a message. As a consequence the car we reserved was given to someone else.
2.0 MediocreAug 29 2019
Cons: The check in process was about an hour. The car that we were assigned was driven off of the lot to get cleaned just as we were done signing over four contracts. This led to another long delay. We recommend using another car service if you want a timely departure and good customer service.
5.6 OkayJun 16 2019
Pros: Good car, roomy and nice to drive.Cons: When we arrived we discovered that I had reserved our vacation with one day missing. The “fix” for an 8 day rental, adding only one day, more than offered DOUBLED our expense. We will never use this company ever again.
4.8 OkayApr 16 2019
Cons: This is supposed to be an airport car rental but they close at 6:00 and you can’t pick up your car after that. Unbelievable. And don’t try to pick it up a second sadly either or they’ll try to charge you for an extra day.
4.0 OkayApr 9 2019
Pros: The car was really nice even though it was dirtyCons: Clean car, pickup really complicated (can only call a local number no email which makes it stressful/difficult), offsite, multiple names of rental car place, charged actual deposit instead of putting pending/hold on card
9.2 ExcellentMar 5 2019
Pros: What I liked was the staff. They worked hard to remedy the situation while explaining what went wrong in the web booking. Their team effort to make it right for us was very appreciated. I know in the future that I can trust this company to do the right thing. I liked these guys and their effort madeCons: To compete with the big companies they could be better at streamlining pick up and drop off since they are offsite. Technology could really enhance that. Uniforms project professionalism. It is these points that could really enhance their business.
Pros: I prepaid online and reserved my car to pick up at 8. Arrived at 8 to find no one there, had to call and ask for someone to help me out. I reserved the car at a specific time for a reason, and I wasn’t getting out of there with the car until after 9. A bit ridiculous in my eyes, Such a lack of care to their costumers. Oh wait there’s more. I bought insurance prior on kayak, but not straight from rent-a-car. Resulting in them withholding a massive fee on my credit card and saying I owe them nearly a grand to replace a windshield because of a tiny chip in the windshield due to driving on the highway. I’ve rented cars before and have never dealt with this kind of thing. No windshield replacement should be that much, and the chip is so minor it could easily be filled for very cheap. But instead rent a car is money grabbing and taking advantage of me. In the process of trying to figure out my claim with the third party insurance, which of course has not been easy. All in all I’m extremely upset by my experience and would recommend you go else where to rent a car.Cons: Don’t rent from here!
The North Shore mountain range provides a picture perfect backdrop to the city of Vancouver -- visiting them during your travels is a must. Renting a car will give you the ability to access the mountain range and a long list of adventure activities. Having a car will give you the ability to go skiing or snowboarding on the world-renowned Cypress Mountain, or explore the spectacular views that hikes across Grouse Mountain and Mount Seymour have to offer.
Picking up a rental car at Vancouver International Airport (VIA) could not be simpler; rental company counters are located next to the baggage claim at both the Main and South terminals. VIA is conveniently located only 9 miles from downtown and you will arrive after approximately 30 minutes of driving.
Distances and speed limits are measured in kilometers throughout Canada, so be careful and adjust your driving to suit. Vancouver has numerous flashing green traffic lights, which mean you have the right to drive through the intersection but must approach cautiously and yield to pedestrians who may be crossing. Many cyclists are present on Vancouver roads, so it’s important to keep an active eye on your blind spots. Keep in mind that across the city there are some roads with separated bike lanes and roads where lanes are shared; be mindful in both situations to provide cyclists with a safe amount of room.
Like most major cities, rush hour in Vancouver can be frustrating and it is wise to avoid major arterial roads or driving altogether between 5 pm and 7 pm. Traffic can be especially bad on West Georgia Street in the evening and it is advisable to seek an alternative route. Also keep in mind that the bridges of Vancouver, such as the Alex Fraser, can clog up with congestion during peak times and, due to their narrow entries and exits, take a long time to open up again.
25% of our users found rental cars in Vancouver for $43 or less
Book your rental car in Vancouver at least 1 day before your trip in order to get a below-average price
Off-airport rental car locations in Vancouver are around 52% cheaper than airport locations on average
Compact rental cars in Vancouver are around 47% cheaper than other car types, on average
FAQs about renting a car in Vancouver
Some car rental companies in Vancouver which have updated their car rental health and safety policies due to COVID-19 to make sure vehicles are clean and disinfected include Hertz, Avis and Budget
On average a rental car in Vancouver costs $59 per day.
In the past 72 hours, the cheapest rental cars were found at Hertz ($28/day), Budget ($30/day) and Avis ($31/day). In the last 72 hours the cheapest rental car price was found at Budget 451 W 8th Avenue V5Y 3Z5 (1 miles from city center).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Vancouver are Alamo (8.8, 92 reviews), Enterprise (8.6, 318 reviews), and Thrifty (8.1, 98 reviews).
The average gas price in Vancouver is $5.29 per gallon over the past 30 days. Filling up a gas tank costs between $64 and $85, depending on the car size.
Standard (Hyundai Elantra or similar) is the most frequently booked rental car type in Vancouver.
On average a rental car in Vancouver costs $410 per week ($59 per day).
On average a rental car in Vancouver costs $1,759 per month ($59 per day).
A large spacious car is ideal if you are planning on exploring the great outdoors, as you will have plenty of equipment and accessories that need storage space. A modern SUV, such as the Chevrolet Trax, is affordable and provides ample room for ski and hiking equipment while also featuring a smooth and easy-to-use automatic transmission that is ideal for downtown driving.
Unless otherwise indicated by signage, the speed limit in Vancouver is 50 kilometers per hour in urban areas and 80 kilometers per hour in rural areas. Converted to miles per hour, these limits are respectively approximately 31 mph and 50 mph.
Gas prices in Vancouver are well above the Canadian average and what you can expect to pay in some less inhabited states. Expect to pay approximately $1.36 Canadian dollars per liter. This would translate to approximately $3.89 USD per gallon.
A public parking lot, such as the one located at Vancouver Public Library, is the most cost-effective method of parking close to downtown. A convenient alternative is to drive to Granville Island, where there is free parking specifically designed for visitors. From here you can take a short ferry across to get to downtown.
Finding the right price, understanding the add-ons and staying up to date with policy changes can be a challenge. That’s why KAYAK has produced the ultimate guide to renting a car to help you cut though the jargon and make the right choice for your rental car. Find tips and insights for how to book your rental, what car rental insurance you’ll need, how to deal with a car rental agency and what extra fees to expect (and avoid!).