Cons: Because I was 1.5hr late due to traffic in Fort lauderdale they charge me an extra day, (11$) which I didn't mind, but they charged me Full sunpass charge (25$) for an extra day that I never use.
Dec 20 2015
Pros: Please ensure the vehicle is clean , interior and exterior. This vehicle needed an oil change. All other areas were satisfactory were good to go.
Feb 11 2016
Apr 12 2016
Cons: They messed up my reservation by giving away the car that I booked and then charged me extra for an upgrade.
Apr 30 2016
New Experience...my reserved car type was not avai
Pros: Quick check in...easy to get car and leave parking lot.
Cons: I reserved a mid-size car and was told only SUV/Minivans were available so I had no choice but to take one. Never experienced such a thing before?
Jun 21 2016
Pros: Nothing at all not the car style I selected!
Cons: I didn't like the fact the vehicle selected was a special which said any normal size car which had a full size car for the image. Also I didn't knw anything about a $250 deposit! I'm over the age of 25. (29) The gave me a sorry ford focus which not anything close to a normal size car. No room in the back seat looks like a small mini van. So they gave me a compact car.....
Jul 5 2016
Pros: Shantoya at the front desk did a great job.
(Tallahassee Airport location)
Cons: Seats are too low and not very comfortable for a long ride. Ford Focus apparently has steering column safety issues, and I will not rent another one now that I'm aware of this problem.
Jul 19 2016
Pros: Car was clean and process to rent was less than 5 minutes.
Apr 3 2016
Pros: The staff at the store was kind and knowledgeable.
Cons: I rented two cars in the past week from this Budget store and both of them were not cleaned. One of them in particular was not clean at all. They barely gave me a $5 credit when I pointed out this to the manager.
Jun 28 2016
Terrible service, never again
Cons: Had to wait 45 min to get the vehicle; received an inferior car than what I reserved, car wasn't clean, last two days ac didn't work, a total disaster.
Aug 21 2016
Cons: According to the promised price, I was supposed to be charged $ 95.48. My bill at the time of return was $250 for 2 days.
Cons: Confusion on fuel charge. It was, however, resolved in fairly short order. I guess it was a difference in how the localities (JAX and TLH) do the pre-paid fuel charge.
Apr 5 2016
Convenient and efficient
Pros: I really like the location of this pick-up/delivery site; the staff are efficient and unflappable.
Cons: Avis prices have gone up and are not as competitive as I recall from last year. I have to weigh the convenience of easy pick up and delivery against cost of renting from airport competitor. Not crazy about the Kia Sol. Light and boxy. Didn't handle wind and traffic gusts well. Very small gas tank. It otherwise drove nicely.
Apr 8 2016
Pros: Overall great experience.
May 3 2016
Was not even open
Cons: We arrived at the lot, to find it closed. We were unable to contact anyone regarding being able to get a car from Avis.
Cons: There was an overwhelming scent of artificial smell despite me leaving all the windows open overnight. I looked everywhere for some scent producing item that could be removed but to no avail. It was like driving in a toilet.
If this is used routinely, it should be discontinued. If it is used to cover cigarette smell, then cars should be designated smoking or non-smoking so one can request a non-smoking car.
Dec 25 2015
Cons: They wouldnt rent to me because i was using a debit card and my credit wasnt good enough ruined my holiday
Dec 28 2015
THRIFTY CANCELLED MY RESERVATION
Cons: When I got to the rental car location. I was informed that they had cancelled my reservation and where not honoring any reservations made in the last 72 hours..... I found this to be most un-professional and not only was it that, but they did NOT even call to warn me, or send and email alerting me. This was a massive inconvenience to which screwed my travel plans.
Feb 2 2016
No cars available
Pros: Jarvis felt bad about the situation and did upgrade us to an suv. Excellent customer service. We left happy
Cons: There were no mid size economy or compact cars available even tho I had reservations. Was offered full size at a discounted fee (why should I have to pay for their mistake). Decided to wait for a car to be returned which took over 2 hours. Was told the websites will let you still reserve when they have no inventory.
Cons: it cost a lot of money and when I went to drop off the car no one was even in the office. I had to call customer service and ask what to do after waiting 20 minutes for the office person to return - I ended up leaving the keys and a note. Wierd!
Apr 2 2016
Pros: The staff especially Brandon and the young lady that drove me to the bank was very professional and friendly.
Cons: The only draw was that I was not informed beforehand that there would be a large deposit incurred at the time of pick-up.
Apr 6 2016
Well worth it
Pros: When picking up the car the service was great. Brandon was able to get me in and out quickly, even though he was swamped with customers. It was my first rental car and am already planning on renting again through them.