Recent Reviews
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6.0
Bait and switch
Cons: Car was fine - but the drop off at airport rental lot was wromg based on agents knowledge. It wa,s rented thru hotwire as the broker and the lot was actually somewhere else. IT SHOULD HAVE BEEN PLAINLY STATED THAT LOT WAS NOT AT AIRPORT. I had to pay an additional $10 because of that. You should credit that back to me.
review from
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10.0
If buying a new car, you can drop off the rental car at your dealer.
Pros: As I said, it's incredible and saves me a lot of efforts to leave the car at my dealer place. The staff are very nice and efficient and the whole pick-up process takes little time.
Cons: The cons are really trivial to the pros. But still two things I'd like to mention. 1.The gas tank was originally 3/4 full, which made it hard to match in the end. I had to do some investigation and calculation at the gas station. 2.I returned the car at Sunday and they told me I would get my receipt by Monday, but actually I received it by Wednesday. I totally understand if they don't have enough efforts to get the car from dealer and I'm fine with it as long as they told me the deadline is after two or three days.
review from
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8.8
Cons: very comfortable price.
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9.2
Great service, weird customer experience
Pros: I loved that the vehicle was better than expected. The guys were friendly and prompt
Cons: I had to wait 30 minutes for the vehicle to be cleaned and vacuumed. I had to delay my trip. I also was quoted a drastically lower cost with all information put in. When I got there not only was it $50 difference. They do not tell you it's an additional $100 deposit. I loved the car , loved the guys, just was unsure why none of this is said while booking
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10.0
Pros: They were able to accommodate my request to drop the car off at a different store nearby with out a problem
Cons: vehicles need to be WIPED DOWN after washing including the windows and mirrors INSIDE and out. This is an ongoing problem. :/
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10.0
Pros: Helpful as they offered me a ride back to my conference after dropping off my rental car
review from
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9.6
Pros: Car was ready at time of pickup. Picking up and dropping off was convenient and went smoothly.
review from
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10.0
Great Service
Pros: They were quick about getting the car ready. When the gentleman helping me noticed the tabs were expired he quickly went to find the updated ones; since we were heading to Canada and didn't want us flagged at the boarder. He came back a few minutes later saying they hadn't arrived but that they had an suv and would match the price. He quickly got that ready for me and I was on my way. The car was great and my weekend getaway was great. Will come back next time I need a rental.
Cons: N/A
review from
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7.2
okay
Pros: Drop off service is great.
Cons: Pick up time was about an hour in total. First there was a line, and then I had to wait while the clean up the car. I thought they should expect me to come at the pick up time and have a clean car ready to go. And the car was poorly cleaned. There were two empty coffee cups left in both rear doors. And there was someone's water bottle under the front passenger's sit.
review from
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7.2
Pros: The employees at the counters were great! Very helpful and courteous
Cons: The facilities, mainly the waiting area was quite dirty. Looks like the cleaning service hasn't been there in a couple months. The car we rented also had dirty a windshield inside and outside. I would not hold it against Enterprise on my next rental though if the price is right.
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2.0
No Cars Available Upon Arrival
Pros: Absolutely nothing
Cons: There were no cars available when I arrived for my reservation pickup, and many other people were similarly screwed for the three day weekend. The person at the desk made no attempts to fix the situation and never apologized for the problem. I was told the manager would call me later in the week, which never happened. Another rental agency mentioned that this happens at frequently at Enterprise. Strongly avoid.
review from
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9.2
Pros: Drop of at different place
Cons: They called and said the car was sold, they needed us to turn it back in at earliest convenience.
review from
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10.0
If buying a new car, you can drop off the rental car at your dealer.
Pros: As I said, it's incredible and saves me a lot of efforts to leave the car at my dealer place. The staff are very nice and efficient and the whole pick-up process takes little time.
Cons: The cons are really trivial to the pros. But still two things I'd like to mention. 1.The gas tank was originally 3/4 full, which made it hard to match in the end. I had to do some investigation and calculation at the gas station. 2.I returned the car at Sunday and they told me I would get my receipt by Monday, but actually I received it by Wednesday. I totally understand if they don't have enough efforts to get the car from dealer and I'm fine with it as long as they told me the deadline is after two or three days.
review from
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8.8
Cons: very comfortable price.
review from
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9.2
Great service, weird customer experience
Pros: I loved that the vehicle was better than expected. The guys were friendly and prompt
Cons: I had to wait 30 minutes for the vehicle to be cleaned and vacuumed. I had to delay my trip. I also was quoted a drastically lower cost with all information put in. When I got there not only was it $50 difference. They do not tell you it's an additional $100 deposit. I loved the car , loved the guys, just was unsure why none of this is said while booking
review from
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10.0
Pros: They were able to accommodate my request to drop the car off at a different store nearby with out a problem
Cons: vehicles need to be WIPED DOWN after washing including the windows and mirrors INSIDE and out. This is an ongoing problem. :/
review from
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10.0
Pros: Helpful as they offered me a ride back to my conference after dropping off my rental car
review from
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9.6
Pros: Car was ready at time of pickup. Picking up and dropping off was convenient and went smoothly.
review from
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10.0
Great Service
Pros: They were quick about getting the car ready. When the gentleman helping me noticed the tabs were expired he quickly went to find the updated ones; since we were heading to Canada and didn't want us flagged at the boarder. He came back a few minutes later saying they hadn't arrived but that they had an suv and would match the price. He quickly got that ready for me and I was on my way. The car was great and my weekend getaway was great. Will come back next time I need a rental.
Cons: N/A
review from
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9.2
Pros: Drop of at different place
Cons: They called and said the car was sold, they needed us to turn it back in at earliest convenience.
review from
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7.2
okay
Pros: Drop off service is great.
Cons: Pick up time was about an hour in total. First there was a line, and then I had to wait while the clean up the car. I thought they should expect me to come at the pick up time and have a clean car ready to go. And the car was poorly cleaned. There were two empty coffee cups left in both rear doors. And there was someone's water bottle under the front passenger's sit.
review from
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7.2
Pros: The employees at the counters were great! Very helpful and courteous
Cons: The facilities, mainly the waiting area was quite dirty. Looks like the cleaning service hasn't been there in a couple months. The car we rented also had dirty a windshield inside and outside. I would not hold it against Enterprise on my next rental though if the price is right.
review from
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6.0
Bait and switch
Cons: Car was fine - but the drop off at airport rental lot was wromg based on agents knowledge. It wa,s rented thru hotwire as the broker and the lot was actually somewhere else. IT SHOULD HAVE BEEN PLAINLY STATED THAT LOT WAS NOT AT AIRPORT. I had to pay an additional $10 because of that. You should credit that back to me.
review from
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2.0
No Cars Available Upon Arrival
Pros: Absolutely nothing
Cons: There were no cars available when I arrived for my reservation pickup, and many other people were similarly screwed for the three day weekend. The person at the desk made no attempts to fix the situation and never apologized for the problem. I was told the manager would call me later in the week, which never happened. Another rental agency mentioned that this happens at frequently at Enterprise. Strongly avoid.
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