|Car types||Compact, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Premium, Standard, Standard SUV, Supplier choice|
|Popular agencies||Hertz, Turo, Avis|
3 locations in Bellevue
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Pros:This is a little unfair if this goes to Enterprise itself... this is absolutely directed at Kayak. I booked a flight to SEATAC airport, then added a rental car. I would have assumed that the car rental would be AT the airport, not 30 minutes drive away, at a car rental place that closed their office shortly after my plane landed. This was only evident to me after took the bus to the rental counter and stood in line for a long time. Then find out they were out of cars and my reservation was across town in Bellevue. The results of this was that I had to take an Uber ($45) to Bellevue and then an additional charge to return the car to the airport ($75). As well as the hurry and anxiety of the process.
Cons:Make it 100% clear during the booking process that the rental car was at a site far away from the airport.
Pros:Car was nice and staff helpful, Drop off easy as well.
Cons:When I booked the car, I booked for Seattle Airport. However, when I arrived Enterprise at the airport told that the reservation was for Enterprise in Bellevue (although when I bookked, I specified airport) 40 minutes away. I was offered a car by Enterprise at the airport but instead of original fee of $24.00 I was charged $75.00. Is this a novel way of making money?
Pros:The car was awesome.
Cons:The inside front window was very dirty, had to buy cleaning supplies and clean myself.
Pros:Car was fairly new with low miles.
Cons:There were potato chips left half-eaten and spilled on the floor in the backseat from the previous renter. This makes it clear that the car was not cleaned well between customers - which is a serious concern due to COVID-19.
Pros:The garage manager at SeaTav Enterprise was wonderful to work with, all the staff there were lovely and helpful.
Cons:I never rented in Bellevue, I rented at SeaTac, which you all promptly messed up. I put in my desired location, confirmed, and when I went to pick up the car, the location was completely different. I had to make a completely new rental arrangement at a higher rate. Also, the staff- however friendly- are not communicating interdepartmentally, and sending me emails and making charges on my account without advising me. It’s been a nightmare and a half from start to finish.
Cons:Very easy check-in and check-out. Staff was very helpful and friendly. I am very pleased with my vehicle and experience.
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Cons:I was going to drop the key into the drop box, while I see that on the top of the drop box it said that the rental record need to be dropped together. However in the rental record page it said that express returns is not available at all locations. This is kind of confusing.
8.0 Very good
Cons:Hertz was good but I went through Kayak to get a rental car from SeaTac airport and Kayak used Hotwire to get my Rental car. I was very disappointed in Hotwire, instead of my rental car being at the Airport, it was in Bellevue, which I had to pay a Taxi $45 to get to Hertz in Bellevue. Extremely Disappointed.
Cons:Check in took over an hour. Only vehicle available was a full size pick up truck, I pre paid for a full size car since I have two car seats to put in. I couldn’t take the truck since it won’t fit in my parking garage. They claimed there were no other options yet 5 people were behind me in line needing vehicles. They gave me some mini SUV THAT WAS DIRTY and hadn’t been cleaned out from the last customer. I drove 20 plus miles to get this rental and am extremely disappointed.
Cons:Was not at the airport and needed a car immediately and was required to pay over $700.00 for car rental. A taxi was needed to get to the rental place as they did not pick up that far out. Never kayak again
Cons:The morning before I was to pick up my car, they called me on my cellphone and told me that they could no longer honor my contract and cancelled my reservation.
8.0 Very good
Cons:I had two reservations they refuse both and I was not able to pick up the car after I push and push and ask why he said the car was broken I was ok I make another reservation and which point the assistant manager said he cancel my reservation and ask for me to leave. At this point I had my lawyer on the on phone and he call cops to remove him.
Pros:nothing. facility was closed and I could not get the car
Cons:The kayak site said the bellevue budget rental at hilton is open up to 4 pm on sunday. I booked the car for 3 pm. I got a reminder from the budget office that my car is ready to be picked up at 3 pm!! It also had the working hours listed as open until 3 pm on sunday. Yet, when I went there at 3 pm, the hotel people said the car rental desk closes at 2 pm on Sunday. So, i ended up wasting a ton of time going there, trying to call the Budget main office to see where i can pick this car from and every time the line would get in the middle as though Budget did not want to be bothered about it.
Pros:Lots of room, auto everything, great experience!
Cons:kept telling me it needed an oil change :)