Cons: Service all the way around was horrid. After having so many issues and being hung up on etc and speaking to 15 ppl I finally got excellent service from one employee through the original pickup location. Couldnt even get a manager to call me or find a working phone number for a week.
Jun 15 2016
Car was dirty inside and out
Apr 13 2016
Great customer service!
Pros: Customer service at both my pick-up and drop-off locations was great! My car was comfortable and just what I needed.
Cons: I wish the charge for dropping off in a location different than the pick-up location was a little less.
Jun 2 2016
Budget rental car (in Allentown)
Pros: Didn't have a compact car as booked - ended up with a swanky SUV (at the same price!).
Quick pick-up and quick drop off. The quoted price (cheapest for the area) was the final price.
Nice car, made for a smooth trip.
Cons: The car I paid for was not there even though I got there later then was scheduled. They offered a free upgrade then took it back after they realized it was already reserved . I offered to go to another location to get the car I needed. They said that was up to me but that I would have to call the other location.
Sep 12 2016
Overall good with effort
Pros: I tend to book economy cars because if driving long distances I wish to save money on gas. When I arrived they did not have my car available and did not offer the upgrade for free as most places do but then attempted to charge me full price even beyond my booking price. Like the price that you get when you walk in desperate. My wife made the booking and had to call Enterprise national to get this fixed. I was in a rush at rush hour so to speak and I couldn't deal with everything off the bat. We ended up getting the upgrade for free in a discount which was nice. But in the long run I paid a lot more for gas for a big car I didn't need.
Cons: The fact they didn't have my car available and didn't call me to say anything. They did call that morning though to confirm when I was on the way to the airport.
Sep 12 2016
Clean and easy
Pros: Truck was clean and comfortable. Quick checkout and easy drop off.
Sep 24 2016
Pros: John at the counter was terrific.
Cons: I should have gotten a bigger car.....not your fault!
Cons: Dollar left me stranded without a vehicle. When I arrived at dollars counter, I was informed that they do not except debit cards. Unfortunately this is all I had with me and I had no other means of transportation. This was not mentioned anywhere in my reservation information from kayak.com. The agent at the counter told me that this was kayak.com's problem not a dollars issue.