Culebra Car Rentals

Cons: Will rent from them again, great service !

Cons: The roads are rough there, the cars have lots of dents and dings and scraped fenders from the speed bumps (actually, they are small mountains) and potholes (actually they are small lakes). The additional fees imposed at St. Thomas are pretty high and not reflected in the price you see online.

Cons: My car lock clicker didn't work - annoying

Cons: There was only one reservation agent and she was doing lots of multitasking and did not provide the best directions. When I returned the vehicle, she was still there and carried on a long phone conversation and failed to properly check me in... I r'cd no receipt.

Cons: They close at 6:00 pm . Not in airport arrival area like other major brands. American Air flight arrived after midnight. Had to take taxi to hotel which was = 1 day rental. Called from Philly airport to notify $rental of late arrival but van stilled needed; the staff stated over committed on van rental & come next afternoon/ not morning. $ rental insisted filling with premium fuel. A/C needed to be charged as the a/c system operated not as cold as it should be. slight issue.

Cons: Slow service picking up the car. They try to upsell you consistently by threatening that if anything happens to the car you will be charged for all the days it is out of commission, the $250 cleaning fee for excess sand, etc. They are offsite so you have to take a shuttle to the location. Not s huge deal unless like us you are lugging lots of bags and kids. Prices are pretty standard in St Thomas and St John.

Cons: Car, especially outside was dirty.. Windshield was filthy and had no washer fluid. Otherwise OK

Cons: The pick up was exhausting. The counter lady at pick up was ride. The car was beat up really bad and the interior was cloth was dirty. When I reserved the car I was offered the rental insurance and paid for it and was told I would only need to pay the balance for the rental. Upon arrival we were informed that insurance was not valid and we had to purchase their insurance an additional $200 for it. The attitude alone of the desk person alone would make me not use them again.

Cons: I only rented from Dollar because it was a few dollars cheaper than the others. The Dollar office in St. Croix is not at the airport itself but is very close, and they offer a shuttle, so I figured no big deal. Boy was I wrong! I called and asked for the shuttle, at which time I was told I shuttle would arrive in "10-12 minutes". Sounded reasonable enough, so I waited. Long story short, after communicating with them three more times and more lies about wait times, the shuttle arrived after about an hour of waiting. I get to the office and explain that waiting for an hour for the shuttle was unacceptable after being told my wait would only be 10 minutes, and that I would like a discount for an upgrade for my time being wasted. She got a sincere attitude with me, and told me that "waiting was part of the process", and that "there would be no discount" or any sort of compensation for being this honest to me and causing me to wait for an hour. This conversation went on for about 15 minutes, with her continuing to provide terrible customer service. Since my time was so undervalued, I ended up canceling my reservation, which I need to double check on. Please do yourself a favor and never rent from Dollar or Thrifty on St. Croix.

Cons: after Arrival at St Thomas airport it took 40 minutes for pick up. On the return, we waited 30 minutes in a bus with broken air conditioning. The driver made sure his fan was on so he could be cooler

Cons: A bit of a difficult walk from the lot where cars are returned, having to schlepp your luggage down the stairs to a street, then across to the airport entry. Especially for we over-60-somethings, closer and no stairs would be a big help.

Cons: I had to stop to get the tire checked.

Cons: I reserved a 4-door, 5 passenger Jeep Wrangler online but when I got to the Budget counter, they said I reserved a 2 door 4 passenger Jeep. Cost me an extra $140 for the vehicle I had rented. Not real happy with the old bait and switch. Service was super slow, but we understand about island time.

Cons: Car was beat to hell and missing a hub cap cover. Charged an extra 70 for some unknown reason

Cons: Nothing

Cons: have never rented a car that had more hits ans scraches and bumps and you have to be awere of all of them since i did not take there insurence they didnot mark everything at the begining and had to go back to mark the rest, the girl giving you the car was verry lazy,saying that if i hit the car, wich it had many amny hits they would chargeme for all the days it was in the shop as a rental day.

Cons: I contracted for a compact car and received a car that looks like it's been through the demolition derby! The outside of the car had many bumps bruises and marks! we had to take 10 pictures of the car prior to leaving that so that we can document the damage. Would consider other options before choosing budget again at the st. Thomas Airport

Cons: After miscommunication between their hotline and main office about where and when to drop off my car, the customer service representative proceeded to yell at me and then hang up the phone, leaving me stranded in the middle of San Juan at midnight unsure how to return my car (which was very easy in the end, he just didn't know that I could return it late, which the local office had confirmed earlier that day)

Cons: Picking up the car took a very long time as there was only one person working in a very small office.

Cons: Pick up in the morning is horrible. I had to wait 40 minutes for the shuttle. When I was renting I heard another customer saying he waited 45 min for the shuttle. Another thing is that they never have your car ready. Yo always have to wait for the car to be cleaned.

Cons: The pickup from the airport was unmarked and confusing. The car pick up gets busy when several flights arrive around the same time. The car itself is clean but pretty dinged up. Overall an ok experience.

Cons: Thrifty was out of vans and had to send me to a local company that was a junk van. Van very unsafe to drive and had very bald tires. They were worn all the way down to warning gap on them. Not good to drive on with the wet roads on the very steep hills.

Cons: CAR WAS VISIBLY BANGED UP ON ALL FOUR SIDES. THE FRONT CAR SHELL WAS LOOSE FROM THE MAIN STRUCTURE OF THE CAR. ALL THIS WAS NOTED BY US ON THE RENTAL FORM, BUT UPON RETURNING THE CAR, I CAME UNDER PRESSURE THAT ALL THIS WAS DAMAGE CAUSED BY ME. I ALSO DID NOT LIKE THE "LOSS OF USE" CLAUSE IN THE RENTAL CONTRACT IN THAT IT IS AN OPEN INVITATION FOR CORRUPTING THE RENTAL SYSTEM

Cons: When you request a full size car and are confirmed then arrive and find out one isn't available but you are already at the offsite location why confirm the car

Cons: Check in process takes forever as they have 1 person working at all times. They push you for insurance by saying that you have to keep paying while the car is being repaired - don't even know if that's legal.

Cons: I called agent earlier in the day to make sure we'd have a ride to the airport. When we arrived, no one was there. We called and she said she was 15 min away. So my my husband dropped the kids, all our luggage, the carseat, and me off at the airport and drive back, and the agent then took him to the airport just in the nick of time. She KNEW we were coming and still wasn't ready for us?

Cons: This Avis office is 2 miles (with rural levels of traffic) from the airport. It is a tiny office and doesn't have an airport shuttle; instead Avis employees pick up and drop off passengers. The Avis employee in Ceiba office took at least 20 minutes to meet us at the airport, didn't help with our bags (we had several with 2 kids and a carseat), and instead was texting while we were loading up. This was similar to our drop off at the same office (in Ceiba) the week before, where I called ahead to determine how much time we should allot to make sure we would get to the airport on time, and we got there in plenty of time but the shop was locked on arrival and the employee was 15 minutes away. We only made it to the airport in the nick of time. Based on two experiences in a row, I suspect this is probably typical. I realize they don't have a separate shuttle service, but when customers specifically call in advance to make sure they are timing things correctly around airline schedules, Avis employees should make note and plan around that.

Cons: Everything. Avis will let you reserve a spot and then deny you when you arive.