Pros: Staff were friendly and helpful! Would rent from the again
Cons: Will rent from them again, great service !
Nov 23 2015
Pros: Schedules change, sometimes on short notice. The manager waived the 24-hour extension charge of $100. Outstanding.
Cons: The roads are rough there, the cars have lots of dents and dings and scraped fenders from the speed bumps (actually, they are small mountains) and potholes (actually they are small lakes). The additional fees imposed at St. Thomas are pretty high and not reflected in the price you see online.
Nov 28 2015
Pros: Always friendly service
Cons: My car lock clicker didn't work - annoying
Dec 9 2015
Pros: REASONABLY PRICED & ALLOWED TO TAKE CAR TO ST JOHN
Cons: There was only one reservation agent and she was doing lots of multitasking and did not provide the best directions. When I returned the vehicle, she was still there and carried on a long phone conversation and failed to properly check me in... I r'cd no receipt.
Jan 3 2016
Pros: The Dodge van was very GOOD just what we needed. Clean vehicle. The location very close to airport and shuttle service to departures was good. Staff were professional. For busy period between Christmas & New years it was good experience, Suggestions in the negative list
Cons: They close at 6:00 pm . Not in airport arrival area like other major brands. American Air flight arrived after midnight. Had to take taxi to hotel which was = 1 day rental. Called from Philly airport to notify $rental of late arrival but van stilled needed; the staff stated over committed on van rental & come next afternoon/ not morning. $ rental insisted filling with premium fuel. A/C needed to be charged as the a/c system operated not as cold as it should be. slight issue.
Jan 11 2016
Not as bad as we thought
Pros: We rented a 4 door Jeep. It was in fantastic condition (only 600 miles on it). The Jeep did well over the week - we even brought it over to St John on the car ferry and no problems. Drop off was great - very easy and quick.
My sister also rented a "new" Jeep from them but the tire was low when they got it. Dollar assured them, it just needed air once and would otherwise be fine. They spent every other day getting air in that same tire. Luckily nothing major happened, but it was a total nuisance to have to get air 6 times in 10 days.
Cons: Slow service picking up the car. They try to upsell you consistently by threatening that if anything happens to the car you will be charged for all the days it is out of commission, the $250 cleaning fee for excess sand, etc.
They are offsite so you have to take a shuttle to the location. Not s huge deal unless like us you are lugging lots of bags and kids.
Prices are pretty standard in St Thomas and St John.
Jan 31 2016
Pros: Return was EASYand without problems
Cons: Car, especially outside was dirty.. Windshield was filthy and had no washer fluid. Otherwise OK
Oct 2 2016
Pros: The drop off was uneventful
Cons: The pick up was exhausting. The counter lady at pick up was ride. The car was beat up really bad and the interior was cloth was dirty. When I reserved the car I was offered the rental insurance and paid for it and was told I would only need to pay the balance for the rental. Upon arrival we were informed that insurance was not valid and we had to purchase their insurance an additional $200 for it. The attitude alone of the desk person alone would make me not use them again.
Oct 4 2016
Don't EVER rent from here.
Pros: There was honestly nothing to like. From the rude staff, to being lied to about wait times, the entire experience was horrible.
Cons: I only rented from Dollar because it was a few dollars cheaper than the others. The Dollar office in St. Croix is not at the airport itself but is very close, and they offer a shuttle, so I figured no big deal. Boy was I wrong! I called and asked for the shuttle, at which time I was told I shuttle would arrive in "10-12 minutes". Sounded reasonable enough, so I waited. Long story short, after communicating with them three more times and more lies about wait times, the shuttle arrived after about an hour of waiting. I get to the office and explain that waiting for an hour for the shuttle was unacceptable after being told my wait would only be 10 minutes, and that I would like a discount for an upgrade for my time being wasted. She got a sincere attitude with me, and told me that "waiting was part of the process", and that "there would be no discount" or any sort of compensation for being this honest to me and causing me to wait for an hour. This conversation went on for about 15 minutes, with her continuing to provide terrible customer service. Since my time was so undervalued, I ended up canceling my reservation, which I need to double check on. Please do yourself a favor and never rent from Dollar or Thrifty on St. Croix.
Nov 7 2016
Pick up and drop off left a lot to be desired
Pros: Toyota Corolla was a good value and had low miles.
Cons: after Arrival at St Thomas airport it took 40 minutes for pick up.
On the return, we waited 30 minutes in a bus with broken air conditioning.
The driver made sure his fan was on so he could be cooler
Great car, nice vacation, pick-up and drop off inc
Pros: low mileage car, a Honda Sonata, and it was very clean.
Cons: A bit of a difficult walk from the lot where cars are returned, having to schlepp your luggage down the stairs to a street, then across to the airport entry. Especially for we over-60-somethings, closer and no stairs would be a big help.
Jul 5 2016
Cons: I had to stop to get the tire checked.
Aug 21 2016
Didn't get what I reserved...
Cons: I reserved a 4-door, 5 passenger Jeep Wrangler online but when I got to the Budget counter, they said I reserved a 2 door 4 passenger Jeep. Cost me an extra $140 for the vehicle I had rented. Not real happy with the old bait and switch. Service was super slow, but we understand about island time.
Sep 5 2016
Super easy and a great price!
Pros: Easy to pick up/drop off at the airport and a great price
Oct 1 2016
Pros: Easy drop off.
Cons: Car was beat to hell and missing a hub cap cover. Charged an extra 70 for some unknown reason
Oct 29 2016
Nov 8 2016
Quick and convenient
Pros: The car rental process took only a couple minutes and the Jeep we rented was steps away from the counter. There was no hassle and the Jeep worked out great! Returning it was even more of a breeze, very impressed.
Nov 17 2016
Pros: Clean car
Exactly what was advertised
Dec 4 2016
Pros: the guy reciving the car back was the only good emploey of i meet nice and with good service
Cons: have never rented a car that had more hits ans scraches and bumps and you have to be awere of all of them since i did not take there insurence they didnot mark everything at the begining and had to go back to mark the rest, the girl giving you the car was verry lazy,saying that if i hit the car, wich it had many amny hits they would chargeme for all the days it was in the shop as a rental day.
Dec 17 2016
Cons: I contracted for a compact car and received a car that looks like it's been through the demolition derby! The outside of the car had many bumps bruises and marks! we had to take 10 pictures of the car prior to leaving that so that we can document the damage. Would consider other options before choosing budget again at the st. Thomas Airport
Appalling customer service, never rent a car from this company
Cons: After miscommunication between their hotline and main office about where and when to drop off my car, the customer service representative proceeded to yell at me and then hang up the phone, leaving me stranded in the middle of San Juan at midnight unsure how to return my car (which was very easy in the end, he just didn't know that I could return it late, which the local office had confirmed earlier that day)
Feb 1 2017
Pros: Drop off was quick, the car was clean,.
Cons: Picking up the car took a very long time as there was only one person working in a very small office.
Nov 10 2015
Cons: Pick up in the morning is horrible. I had to wait 40 minutes for the shuttle. When I was renting I heard another customer saying he waited 45 min for the shuttle.
Another thing is that they never have your car ready. Yo always have to wait for the car to be cleaned.
Dec 3 2015
Pros: Thrifty has better rates than others at St Thomas. Offers the same range of cars as others. Shuttle from the rental to the airport was fast and easy.
Cons: The pickup from the airport was unmarked and confusing. The car pick up gets busy when several flights arrive around the same time. The car itself is clean but pretty dinged up. Overall an ok experience.
Dec 3 2015
Cons: Thrifty was out of vans and had to send me to a local company that was a junk van. Van very unsafe to drive and had very bald tires. They were worn all the way down to warning gap on them. Not good to drive on with the wet roads on the very steep hills.
Jan 5 2016
Pros: SERVICE IN TRANSPORTATION BETWEEN RENTAL LOCATION AND AIRPORT
Cons: CAR WAS VISIBLY BANGED UP ON ALL FOUR SIDES. THE FRONT CAR SHELL WAS LOOSE FROM THE MAIN STRUCTURE OF THE CAR. ALL THIS WAS NOTED BY US ON THE RENTAL FORM, BUT UPON RETURNING THE CAR, I CAME UNDER PRESSURE THAT ALL THIS WAS DAMAGE CAUSED BY ME.
I ALSO DID NOT LIKE THE "LOSS OF USE" CLAUSE IN THE RENTAL CONTRACT IN THAT IT IS AN OPEN INVITATION FOR CORRUPTING THE RENTAL SYSTEM
Nov 5 2016
Pros: This was an older vehicle that was not well maintained.
Nov 8 2016
Vehicle not available
Cons: When you request a full size car and are confirmed then arrive and find out one isn't available but you are already at the offsite location why confirm the car
Nov 29 2016
Pros: Minivan was in good shape. Service was decent but they act like they are doing you a favour by renting to you.
Cons: Check in process takes forever as they have 1 person working at all times. They push you for insurance by saying that you have to keep paying while the car is being repaired - don't even know if that's legal.
Pros: She went above and beyond to find and deliver my lost drivers license. First, she searched the car. Then, I remembered that I left it at a gas station nearby and she went to pick it up since we were already in Vieques. She then mailed it through Vieques Air Link and I got it later that same day. If it wasn't for Cynthia, my vacation would've been ruined. I wouldn't be able to rent our Jeep in Vieques or board our flight to Culebra.
Mar 31 2017
Great customer service
Pros: Jessica was amazing! She picked us up from the Fajardo ferry and was incredibly friendly and helpful. She was efficient with our time and had us ready to go very quickly.
Apr 13 2017
Pros: Agent was pleasant
Cons: I called agent earlier in the day to make sure we'd have a ride to the airport. When we arrived, no one was there. We called and she said she was 15 min away. So my my husband dropped the kids, all our luggage, the carseat, and me off at the airport and drive back, and the agent then took him to the airport just in the nick of time. She KNEW we were coming and still wasn't ready for us?
Apr 26 2017
Ceiba office a bit frustrating
Pros: Car was clean, in good condition. Employee was very friendly.
Cons: This Avis office is 2 miles (with rural levels of traffic) from the airport. It is a tiny office and doesn't have an airport shuttle; instead Avis employees pick up and drop off passengers.
The Avis employee in Ceiba office took at least 20 minutes to meet us at the airport, didn't help with our bags (we had several with 2 kids and a carseat), and instead was texting while we were loading up.
This was similar to our drop off at the same office (in Ceiba) the week before, where I called ahead to determine how much time we should allot to make sure we would get to the airport on time, and we got there in plenty of time but the shop was locked on arrival and the employee was 15 minutes away. We only made it to the airport in the nick of time.
Based on two experiences in a row, I suspect this is probably typical. I realize they don't have a separate shuttle service, but when customers specifically call in advance to make sure they are timing things correctly around airline schedules, Avis employees should make note and plan around that.
Feb 20 2016
Pros: The line was not long, service fast, when other lines and processing was slow.
Jan 4 2017
Pros: Nothing they denied my reservation and gave my rental to someone else before I got there.
Cons: Everything. Avis will let you reserve a spot and then deny you when you arive.