Pros: Not crowded so drop off was fast and friendly and done with a smile.
Feb 6 2017
First time Rental
Pros: The Customer Rep was very friendly and personable! He was working alone that particular day and kept the line moving. I would definitely do a rental again from Budget!!!
Feb 14 2017
budget rip is a rip!!!
Pros: car was clean, good on gas. That's it.
Cons: Well, I had rented a car to go from FFLD. CT. to MEM. TENN. No problem. However, I had ended up in Savannah, Tenn. Now here's the kicker for 3 whole days I had called to make arraignments to drop off the car in Jackson Tenn. NO ANSWER FOR THREE DAYS.
!!!! EVERY TIME I CALL NO ANSWER OR I GET THEIR NATIONAL HOTLINE. Very irritating!!! Now, it's a Monday 3 days after i'm supposed have dropped the car off. 3 days of late fees, and I'm told there's nothing I can do. Bullshit, we are suing for those three days and the late fees as well.
Mar 6 2017
Pros: Drop off was fine.
Mar 28 2017
Pros: nice people, good smoke-free car
May 8 2017
Fast and easy
Pros: Both the pick up and drop off was extremely fast. Was in and out in no time.
Jul 10 2017
Cons: Dirty, filthy carpet AND no car that they accepted the reservation for. Like a 3rd world country!!! Terrible
Pros: The best, friendliest staff I have ever encountered. They were so professional and even gave me a lift to the train station after I dropped off vs me having to call a cab.
May 10 2017
Pros: Pick-up and drop off process efficient and staff were friendly
Cons: Limited hours made it stressful to be back within the window.
May 24 2017
Pros: 37 mpg!
Cons: Pick-up and drop-off were very slow. Pick-up was an exercise in being talked at like an idiot. Car had sap all over the windshield, although was generally fine. Most irritating was that there is a sneaky, very high plate pass fee we didn't know about until a thorough reading of the fine print.
Jun 27 2017
Cons: Tried to cancel and get refund or credit. Kayak kept telling me go to hertz and hertz said if was a kayak thing. Never used car and still got charged. Very disappointed could work out something.
Dec 24 2017
Shakey start / great finish
Pros: Local, great price, car was fine, easy easy drop off.
Cons: Didn’t know I needed orig cc used to book car w/me to pick it up. I had six other cards and ID. Very Frustrating. Luckily I was close enough to home that they could ride me over to retrieve it. The alternatives were not good ones! Also, brights didn’t work. No biggie.
Jul 20 2016
Pros: I don't know that they was just next to my office.Easy in easy out ,Excellent service
Cons: Reserved large suv weeks in advance and verified day prior to pick up. Received call 1 hour prior to scheduled pick up stating "unable to locate car". On phone for 30 min speaking to people who had no concept or explanation . Was told they routinely overbook which makes selective car types frequently unavailable no matter how long you book in advance. Would NEVER use this company again.
Jan 18 2017
Pros: Attendant was very pleasant and accommodating.