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Enterprise
8.0
Excellent
10 reviewsCleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
8.0
Value for money
8.0
One location in Golden
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Reviews
9.6 Excellent
Dec 2018
Pros:
The upgrade to a JeepCons:
The waiting time at pick-up, but understand as it was the busiest week of the year6.0 Good
Sep 2017
Pros:
Well I haven't seen anybody I just dropped the car. The office was closed, but the cariboo lodge reception was open.Cons:
The underground car park is a bit narrow. It's difficult to park, therefore it's quite scary with a rental car.9.6 Excellent
Aug 2017
Pros:
Excellent service from the get-go, both checking out and returning.9.6 Excellent
Oct 2016
Pros:
Upgrade to bigger car for same price New model car Good service on both pickup and dropoffCons:
Nothing8.0 Excellent
Jun 2022
9.6 Excellent
Dec 2018
Pros:
The upgrade to a JeepCons:
The waiting time at pick-up, but understand as it was the busiest week of the year6.0 Good
Sep 2017
Pros:
Well I haven't seen anybody I just dropped the car. The office was closed, but the cariboo lodge reception was open.Cons:
The underground car park is a bit narrow. It's difficult to park, therefore it's quite scary with a rental car.9.6 Excellent
Aug 2017
Pros:
Excellent service from the get-go, both checking out and returning.9.6 Excellent
Oct 2016
Pros:
Upgrade to bigger car for same price New model car Good service on both pickup and dropoffCons:
NothingBudget
2.0
Mediocre
9 reviewsCleanliness
8.0
Comfort
8.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Golden
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6.0 Good
Mar 2019
Cons:
Price too high. I had previously booked car from Banff to Calgary Airport for much less.3.6 Mediocre
Sep 2017
Pros:
Price beat the competition.Cons:
The full size I reserved due to hip replacement was not available so they shoehorned me into a low slung Mustang. The pickup location is in a mall with no street number on the building nor marquee placard outside...hard to find. I trusted the agent to point out the dings/damage to the dirty car and he overlooked the chip in the windshield...though when I found him after 20 minutes upon return he verbally agreed it had been present at pickup.7.6 Good
Jun 2017
Pros:
i got an upgrade on the car when I arrivedCons:
Their credit card machine was down... so they took an imprint of my card, left my yellow carbon copy in the car and when i called to make sure they destroyed it, no one answered, have yet to get a call back. Also left a small gift from a local giftshop in the back (just a magnet, touristy stuff, and have yet to hear back from the rental car place)... did not have enough people working for such a touristy place.6.0 Good
Mar 2019
Cons:
Price too high. I had previously booked car from Banff to Calgary Airport for much less.3.6 Mediocre
Sep 2017
Pros:
Price beat the competition.Cons:
The full size I reserved due to hip replacement was not available so they shoehorned me into a low slung Mustang. The pickup location is in a mall with no street number on the building nor marquee placard outside...hard to find. I trusted the agent to point out the dings/damage to the dirty car and he overlooked the chip in the windshield...though when I found him after 20 minutes upon return he verbally agreed it had been present at pickup.7.6 Good
Jun 2017
Pros:
i got an upgrade on the car when I arrivedCons:
Their credit card machine was down... so they took an imprint of my card, left my yellow carbon copy in the car and when i called to make sure they destroyed it, no one answered, have yet to get a call back. Also left a small gift from a local giftshop in the back (just a magnet, touristy stuff, and have yet to hear back from the rental car place)... did not have enough people working for such a touristy place.Avis
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Golden
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8.8 Excellent
Sep 2019
Pros:
It took a while to get used to the car's buttons but it was a very good and clean car. The second person I spoke to who brought the car keys to the railroad station was very helpful and clear on return instructions. The return went very smoothly.Cons:
The 1st person I spoke to on ten (10) calls repeatedly gave me wrong directions for RR station pickup. I said repeatedly that I had was having trouble with phone reception but he kept saying "Call me when you get there." Also they didn't answer phones between 11:30am & 1pm on pick up or return days.7.2 Good
Jul 2019
Cons:
Better coordination with customers4.8 Okay
May 2019
Pros:
Drop off was the worst experience to date. They literally stole my money.7.2 Good
Oct 2016
Pros:
Good car and value for moneyCons:
I arranged to collect the car at 9am, at 8:59 the Banff Avis office called me unfortunately I missed the call as I was on the way to the office to collect the car. When I arrived the customer agent advised there were no cars available until 11am. I advised her I had booked the car for 9am however the agent advised she called me to change the time at 8:3am. When I checked my phone the call was missed at 8:59, 1 minute before collection. This took 2 hours of our car driving through Banff National Park and we couldn't do this when it had got dark after 6pm.5.6 Okay
Sep 2016
Pros:
Counter person very unhelpful.8.8 Excellent
Sep 2019
Pros:
It took a while to get used to the car's buttons but it was a very good and clean car. The second person I spoke to who brought the car keys to the railroad station was very helpful and clear on return instructions. The return went very smoothly.Cons:
The 1st person I spoke to on ten (10) calls repeatedly gave me wrong directions for RR station pickup. I said repeatedly that I had was having trouble with phone reception but he kept saying "Call me when you get there." Also they didn't answer phones between 11:30am & 1pm on pick up or return days.7.2 Good
Jul 2019
Cons:
Better coordination with customers4.8 Okay
May 2019
Pros:
Drop off was the worst experience to date. They literally stole my money.7.2 Good
Oct 2016
Pros:
Good car and value for moneyCons:
I arranged to collect the car at 9am, at 8:59 the Banff Avis office called me unfortunately I missed the call as I was on the way to the office to collect the car. When I arrived the customer agent advised there were no cars available until 11am. I advised her I had booked the car for 9am however the agent advised she called me to change the time at 8:3am. When I checked my phone the call was missed at 8:59, 1 minute before collection. This took 2 hours of our car driving through Banff National Park and we couldn't do this when it had got dark after 6pm.5.6 Okay
Sep 2016
Pros:
Counter person very unhelpful.National
No score is available
Cleanliness
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Comfort
-
Pick-up/Drop-off
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Value for money
-
3 locations in Golden
Hertz
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Golden
Alamo
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Golden
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Golden