Cons: In Juneau an ice scraper is an absolute requirement. The car did not have one
Apr 27 2016
Fast and Courteous Service
Pros: Hassel free
Good quality vehicle
Easy pick up
Easy to extend rental
Cons: Cost seemed somewhat higher than what was quoted.
Jul 11 2016
Could have bought a car for the week for the price
Pros: Everything was great, except the price was unreasonably high. I'm told it was due to the cruise ships being in port, but most cars were not rented.
Cons: The price.
Sep 16 2016
Pros: Clean car. Easy last minute reservations. Easy to pick up.
Cons: Car kinda smelled like cigarette smoke. And, I never received a receipt for my rental since I had to return it when no one was at the desk (early, early AM).
Oct 27 2016
Pros: The staff came out and cleaned the snow off the car and showed us where the scrapper and things were in the car. Fast, friendly service.
Jun 27 2016
Rental went exactly as expected.
Pros: Everything was great. The car was clean, filled with gas and ready to go when we arrived. Paperwork was handled quickly and efficiently and I appreciated the emails I received prior to pick-up confirming the AVIS location.
We were fortunate in that it was a slow day for AVIS -- I was informed that the next three days they were sold out which would certainly affect the pick-up experience.
Good value for Skagway, but expensive by lower-48 standards!
Sep 19 2016
Great service in a small town
Pros: Good selection of cars, quality of available vehicle overall is excellent.
Onsite personnel are friendly, helpful and professional.
Cons: Somewhat pricey, but in Skagway, AL (pop 1057 as of 2015), they are pretty much the only game in town, as far as I know.
Office could be a bit more spacious.
May 23 2017
Friendly service, great car
Pros: What's not to like? The car was ready when I arrived, and I was on the road in minutes. The staff were very good. This is the place to rent a car in Skagway AK!
Aug 28 2017
Fortunate to have a Rental in Haines
Pros: Availability of a Rental in Haines
Cons: Rental was relatively expensive. Pickup point was not at Ferry Terminal
Aug 12 2017
Didn't Show The Reservation
Pros: The people in Haines and Skagway were great at Avis. We had a $79 rate that we found on line. We booked it thru Kayak but Avis couldn't find the reservation. I had the confirmation from Kayak and they honored the price!!
Cons: They did not have a reservation for me when I arrived.
May 12 2017
Pros: Was given an upgrade
Jun 14 2017
Pros: Very helpful & friendly staff. Easy pickup & drop-off.
Dec 6 2017
Pros: Smooth process checking out and back in, great proximity to airport terminal. Easy access. We received an eco friendly car that saved a lot of money on gas which was a huge surprise plus!
I love that AK car rentals include a window scraper - we used this two of 4 mornings.
Cons: My experience at the Juneau AK airport was excellent. The company's computer system created a lengthy hassle when I returned the car a little early and the clerk couldn't credit me easily because it was a prepay situation. The company needs to update its computer system.
Mar 31 2017
Easy, no nonsense
Pros: Incredibly easy pickup with no up-sell. I was in the car almost as fast as I could have stepped in a taxi.
Cons: There are no negatives on the Alamo side. However, for some reason Kayak lists this vendor as being reached by a shuttle. It's not--you get your key by baggage claim and go a few steps to your car in the adjacent parking lot.
Jul 15 2017
Pros: The pickup/dropoff was so easy, partly because I was the only customer at any of the counters. The agents were pleasant and helpful. The car (Ford Focus) was adequate for the class of car we chose.
Cons: The price seemed high compared to other rentals we've had over the years in other places. Could be because everything in Juneau is expensive. It was the least expensive of the options in Juneau, and was adequate for our needs. There's not a lot of distance to cover around there, so fitting 5 adults into a Ford Focus worked for us this time.