Cons: The rate changed and was more expensive. That wasn't the worst part. They had summer tires on a car in Fairbanks, Alaska during the winter. It had no traction or grip on the slick roads. When I checked the car back in the woman at the counter didn't seem to understand that it was a problem. I grew up and live in a cold climate so I know how to drive on slick roads. With all of the tourists coming in, it is a safety issue and is irresponsible on Avis' part.
Feb 20 2016
Cons: Avis refused to accept the credit card that I used to make my reservation because, despite being linked to both my debit and credit lines, they wouldn't accept a card that said debit on it. This was never mentioned previously. They also refused a check and cash, which was unfortunate because I was in Alaska in winter and needed a specific kind of vehicle. Instead, I was left stranded at the airport at 3 AM. Thankful that Hertz came to my rescue.
May 14 2016
Pros: The ease of picking up the car.
Cons: Waiting in line to pick up the car.
Jul 21 2016
Pros: In and out quickly. No hassles.
Cons: Nothing. Everything was good.
Sep 23 2016
I couldn't actually rent my car because you morons
Pros: You owe me $18
Sep 26 2016
Pros: Nice Car good new condition
Oct 5 2016
Misleading info prior to rental
Pros: Rented several weeks before my trip. Web site said no debit cards. I do not own a major credit card, only my Visa debit. The representative told me as long as it said Visa on the card I could use it. When trying to pick up the car it was not allowed and left me stranded alone in a place where I knew no one and had no place to stay since I was staying 100 miles from the airport.
Nov 14 2016
Straight forward transaction!
Pros: Quick and to the point, no haggling over extra insurance,etc...
Cons: Could have started up vehicle, so as to have been warmed up, but we do live in Alaska
Dec 18 2016
Two days for almost $200 really?
Pros: The car was fine. It was clean, filled with gas, and plugged in. The Avis agent was great.
Cons: The cost of this rental was outrageous. A two day rental on a RAV-4 should not be almost $200.00. Seems a bit steep to me.
Pros: They gave us a Toyota Camry with less than 1k miles. Location was at the Fairbanks Airport and that made it convenient for pickup and drop off. The agent was courteous as well helpful as she directed us to a good restaurant. I would rent from them again.
Jun 6 2016
Cons: They told me the right side had "some kind of damage" prior to renting the car. I didn't see anything. On the last day, the rear right tire exploded on the highway. I changed the tire and got on my flight at 6 AM. The kiosk was closed so I left her keys in the drop. I then received a call from them that was very belittling. They told me that I should expect that they could just rent the car out with a spare tire on it and that I will have to pay. I assumed as much, but the tone was offensive. Then they charged me $50 for"smoking"
I was at a cabin where we had a camp fire. There was "ash and smoke smell" in the car. The whole experience made me angry. The insurance called about the spare tire. I'm sure I'll pay $300 for it.
Long story short... These guys are terrible.
Jun 7 2016
The ad said one thing and I got another thing
Pros: The Nissan Rogue was a brand new SUV and nothing bad about that
Cons: When I was sent the offer to upgrade I that I was going to get the SUV that they offered in the price. A Subaru Outback. Not a Nissan Rogue. I paid about $80.00 more to get the Outback and I get a small SUV instead.
Jul 11 2016
Pros: Easy handling and easy to leave the car
Jul 12 2016
Cons: had a printout confirming my reservation which was conveniently lost - they couldn't find me anywhere so a new reservation was going to cost me THREE times the original amount. Ended up with a Yaris which had manual mirrors, no cruise, no overhead light for TWICE the original price. Final bill was totally wrong - charged me $300 for four days of an upgrade, etc.
Aug 1 2016
We got a nice vehicle ( a Nissan Altima) during a
Pros: Fast and friendly counter service. The car was out in front of the airport and it had plenty of luggage space. Dollar rental had an easy pick up and return. Homer
Cons: We like the car we rented!
Aug 9 2016
Cons: Set reservation for the 6 wks in AK, but when arrived would only give contract for one month. Had to return to airport and renew contract- inconvenient. Would not reimburse for the tire I had to fix in order to return car. Kept copy incase the rim was damaged. Will not rent from Dollar in Fairbanks again if there is another option available. Poor service for AK!
Sep 18 2016
Pros: Friendly service at pickup and drop off, ran great, clean and comfortable! I appreciated the price adjustment made when my travel plans changed and I returned the car early. Thank you!
Pros: Easy pickup and a great rate through Kayak. Car was clean and met my needs.
Cons: The vehicle was not equipped with winter tires and they are needed for driving in Alaska in December. The summer tires that are probably stock for the vehicle were not adequate and should be switched for the winter. Had I not been from Alaska and warned about the summer tires from previous renters, I could see an issue for someone not used to winter driving conditions. I recommend the extra coverage if you rent in the winter but are not used to winter driving conditions.
Mar 14 2016
Great experience except the shuttle
Pros: Overall a great experience. We were given a complimentary upgrade to a brand new car (16 miles on it!), with block heater, heated seats, and auto start. Customer service there was very helpful, didn't try to push into paying for upgrades which I really appreciated.
Cons: Only issue we encountered is that they shuttle is a standard mini-van. I was traveling alone with an infant and car seat, which meant I had to take her out of the carrier, strap in the car seat, put her in the car seat, then take everything back out when we got to the agency. My one suggestion would be to upgrade from the minivan to a regular shuttle. Other than that, great overall experience!
Jul 20 2016
Great customer service!
Pros: THis location had super friendly staff and very helpful.
Sep 10 2016
Pros: Very friendly, helpful service!
Cons: There was confusion about how to pick up the car from Fairbanks airport (Enterprise doesn't have a desk at the airport yet), but it sounds like that will be changed soon.
Pros: They didn't push for the extras, but he didn't even ask if I wanted it.
Cons: Customer service was rude every time. Car had a lot of dents and damages to it. You would think a rental agency would repair the cars they lend out.
Oct 4 2016
Free upgrade and no hassle about added insurance!
Pros: We came in early in the morning and the service agent was friendly and upgraded us to a bigger car with no extra charge. Plus, he did not make us feel guilty for not taking the extra insurance coverage.