Enterprise has been stellar to me to this point...
Pros: That I SEEMED to be able to get a good rental of a good vehicle for a good price from ANC...
Cons: The nasty surprise occurred when the nice Enterprise agent at ANC told me that my vehicle was not available at ANC as I understood. It was at an off-airport location that would've required a VERY long walk or a taxi ride. And then to return the vehicle to ANC would've required an extra $50. charge to drive the car back to its off-airport location. That was totally untenable for me, so I cancelled the reservation and made a very reasonable substitution down the way with National... Thanks
Dr. Sam Williams
Jan 5 2017
Stinky and not at airport
Pros: I liked the size of the Ford Excursion
Cons: The odor
Rental location off site from airport in Alaska
Wanted a Chevrolet Suburban as advertised
Fee to drop off at airport do to no transportation from off site location
May 30 2017
Cons: We weren't told at reservation or at pick-up that they would be closed for our drop-off.
Jun 14 2017
Excellent Customer Service
Pros: Thank you so very much to the kind staff at this Anchorage location. Loved that they called me a day prior to make sure I was aware they are not located on the airport property and that a cab ride would be necessary. Quick and easy process to jump in the cab and drive down the street a few miles. Cab ride - $13.00, savings over Enterprise in the airport $150.00. Everyone at the office was courteous and professional. Even called me the day after the return to let me know everything went well with our after-hours return! I wish more companies offered this level of customer service!!!