Rental went exactly as expected.
Pros: Everything was great. The car was clean, filled with gas and ready to go when we arrived. Paperwork was handled quickly and efficiently and I appreciated the emails I received prior to pick-up confirming the AVIS location.
We were fortunate in that it was a slow day for AVIS -- I was informed that the next three days they were sold out which would certainly affect the pick-up experience.
Good value for Skagway, but expensive by lower-48 standards!