4.0 OkayApr 22 2022
open for late pick up. staff nice. car itself was a disappointment. crank up windows, key to lock and unlock each door-passenger side door would not unlock with key. dirt on all seats. over all a cheap, meaning not good quality, car.
10.0 ExcellentMar 31 2022
Locally owned business. People/employees were excellent.
8.0 ExcellentDec 22 2021
Made me phone home to get a copy of my insurance card or pay an additional $40
2.0 MediocreJun 16 2021
The poor woman who was working there was very sympathetic, and she clearly did not agree with her companies' policies.EVERYTHING! This was the WORST experience I've ever had with a car rental company! I rented this car for an out of state trip, and when I got to the airport, I was told that without an airline ticket, I could only take the car into four states with a 100 miles LIMIT per day! I was also told I needed to provide a utility bill, a pay stub, and pay a $500 deposit! What!??!?!?! Thank goodness for Avis who gave me a REAL rental car! Serves me right for trying to save a few dollars - it was NOT worth the hassle, and I will NEVER use Payless Rental Car again - EVER!
2.0 MediocreJun 3 2021
They did not even let me rent a car with a one way ticket. Had to go somewhere else.
8.0 ExcellentJun 1 2021
cAR HAD MANUAL WINDOWS AND LOCKS. i HAVENT HAD A CAR LIKE THAT SINCE THE 80'S. i WISH i HAD KNOWN i WOULD HAVE REQUESTED A MORE MODERN CAR.
4.0 OkayMay 31 2021
Staff was fineCharging a full day for 2 extra hours is highway robbery
6.0 GoodApr 12 2021
Helpful staff who was patient, kind, and helpful.Payless had no record of my online reservation and could not reach Hotwire to confirm. Fortunately, I had my laptop with the original e-mail and price - and the agent matched the price.
10.0 ExcellentApr 12 2021
Staff was friendly. No line at pickup. Everything went smoothly and the process was easy.The car had manual crank windows and manual locks. I didn't even know cars that basic still existed.
10.0 ExcellentNov 23 2020
Very friendly staff...when we checked out the young man went and drove our rental to the front door to pick us up. When we returned the rental the young lady came outside in the very high wind to check out the car and get us our receipt.Tge staff was very friendly accommodating and efficient. Would not hesitate to rent again from Payless car rental at MCI (Kansas City airport)