Cons: No cars were available when I arrived. It took 45 minutes to get me a car and the customer service woman told me I would have to pay extra. I took the vehicle with no extra charge.
Jun 29 2017
Cons: When I arrived there were no cars available, which was not the first time this has happened but I understand because it's the island. What bothered me was that I had prepaid and I had to call Hertz three times to verify my refund, which I think should have been done automatically. They gave me the wrong ID number and screwed up my refund initially so that was a good hour on the phone with them. Eventually they found the right one, but I'm still waiting 7-10 days for the refund to be back on my card. I will never use Hertz again.
Apr 8 2017
Pros: Great price.
Cons: Gas expensive.
Apr 10 2017
Cons: The car was full of cockroach
Apr 30 2017
Pros: We arrived early and was able to get into our car quicker.
Cons: extra added on costs that we were hit up with during check in. Thought prepaid amount covered it all??
May 3 2017
Would Definitely Recommend!!! Very Effective and Timing was great!!!
Pros: Free Upgrade!!!
May 4 2017
Pros: Up grade to jeep
Cons: 3rd in line took over an hour to get car
May 8 2017
Cons: Instructions on drop-off procedures for before hours needed.
May 21 2017
Cons: Car was not available when we arrived. We waited over an hour for our car.
May 28 2017
Pros: gas mileage
Cons: the way i was treated at pick up
the poor condition of car it over heated on two occasions
it was an overall bad experience i wont let it happen again.
Pros: Ease of returning car. At both check-in and check-out, both representatives were most professional.
Cons: Price. Budget can do a bit better with it's incentives for clients who are repeat customers.
Feb 11 2017
Pros: Easy access, fairly quick pick up and drop off process.
Feb 21 2017
Pros: I didn't realize I had not rented from the airport pick-up, but rather the one in town. THEY called ME to confirm whether that was what I really wanted and made the correction. That's great service in my opinion.
Jan 16 2017
Need to improve customer service
Pros: I liked the fact that the cars were clean and on full for pick up
Cons: Pick up was awful and the lady at the desk didn't want to honor my KAYAK rental price. The first car originally given to me had some mechanical issues. After speaking to the manager, they gave me a better car along with a refund of the added cost. Drop off was a nightmare as well. I had a 8:30am flight and was looking to turn in the car before 7am. That didn't happen due to no one being at either of the return gates or buildings. After waiting until 7:15am, my friends and I could not wait any longer as we had to go through customs and security still. We left the key in a budget parking spot and then called to let them know before boarding where the car was since it wasn't in the "original pick up" spot as stated on the gate.
Feb 5 2017
Pros: Car rental is a bit pricey in ST Croix but this was the best price I found right at the airport. Easy access and friendly service.
Feb 7 2017
Pros: Counter person was friendly and had a good sense of humor.
Cons: Slight damage to rear bumper from previous renter.
Pros: Drop off was fast. Once we got tbe right vehicle everything was fine.
Cons: They did not have the suv we reserved. We needed an suv for diving and driving in rainforest. They called and offered to bring the suv to us in 15min. I sat waiting for an hour and missed the sunset on the beach with my husband.
Jan 22 2017
Great car and service
Pros: Avis did not have the small car we requested, so they kindly gave us a slightly larger car. The car was clean, worked great, and we had no problem or issue whatsoever. The Avis staff is very friendly and kind.
Cons: If you refill the gas, you are supposed to present a receipt from the gas station, or else pay a penalty of $15, which, as it turns out, would have been more than the fuel cost. However, Avis kindly never charged us the penalty.
Feb 5 2017
Pros: The quick ride to the airport. Reserving without having to pay up front.
Cons: Having to check-in & check-out standing in the heat.
Apr 5 2017
St Croix trip
Pros: Very efficient -when you return car Avis drives you to airport check in with your luggage in car