Pros: The drop off was the easiest and in and out and policies seemed to contradict the picking up policies which made drop off so much easier
Cons: When picking up policies changed several times which made it very difficult I actually had to leave the location and come back with information that wasn't even used then I was told I couldn't pay for anything in cash including the remaining balance of what was not prepaid but yet I was able to pay cash with a different attendant in the same location
May 17 2017
Pros: the hertz guy at FAT saved it.
fernando at the FAT terminal just fixed a kayak error, u owe him.
Cons: somehow kayak set me up with a rental car to be picked up some place other than the airport. ha! that was a great prank. perhaps there was fine print that mentioned that but never happened to me before. if the default location for car pick up is to be non-airport, it oughtta give a red flag prompt to the user... just sayin.
Jun 27 2017
Pros: The car was practically brand new and everything inside was nice and comfortable for the drive. It was very nice experience.
Jul 4 2017
WHAT WAS TO LIKE
Cons: I ARRIVED TO PICK UP MY CAR ONLY TO FIND THAT THEY HAD OVER BOOKED AND DID NOT HAVE A VEHICLE, ANY VEHICLE.
I WENT TO ENTERPRISE
Sep 15 2017
Go above and beyond
Pros: We were so pleased with the customer service of this Hertz. We thought we were reserving a car at the airport Hertz but it was this location instead. However these guys went out of their way to enable us to get the car at their location and then help us get back to the airport upon our return. They are so accommodating and helpful that I would use them again!
Mar 7 2017
Car had been used by a smoker. They used a ton of
Pros: I exchanged the car for a better one
May 17 2017
Cons: Airport Blvd isn't the airport Hertz rental location... Very misleading
Jun 23 2017
Cons: I reserved a small compact car and all they had was a large Nissan Van. They stated they would call me whenever a car came in.
Jun 23 2017
Pros: The pick up location in central Fresno was good for me.
Cons: The car was equipped with an add on dash devise that functions as a gps and interface with Hertz that I could not turn off. I found it distracting.
Cons: Apparent communications breakdown between 3rd party and dollar ( according to dollar) regarding extra charges. 3rd party said cost would be $207.06, dollar charged $229.16. No upgrades or extra services were requested.
Jan 3 2016
Dollar would rather have us take the car into haza
Pros: We encountered snow advisroy and chains required warnings. We tried to return the car early and were told it would be $1,000 more to return it early than to park at the airport and return 5 days later. Absurd!The Fresno counter tried to help us but there hands were tied. We will never rent from DOLLAR.
Apr 4 2016
Expérience with dollar employees
Pros: Car was ok but expensive for this type of car
Cons: Employees when We pick up the car was not peofessional At all!!!!
Apr 4 2016
Cons: The Rental return signs at the Fresno Yosemite Airport had us drive through the airport and out. That was confusing. The signs should state to follow the existing road away from the terminal to return the automobile to avert the confusion of so many signs.
Apr 19 2016
Pros: Great experience
Aug 24 2016
Pros: Car was clean and location was close to the counter.
Cons: Customer service was a little overworked and short handed. So not as nice and friendly as most Dollars locations.
Aug 31 2016
Pros: The car was smaller than what I thought I was getting what the price and everything was great. It was super efficient and it was a one round tank trip. The car was clean and everyone was super courteous.
Sep 12 2016
Cons: Drop off site was unclear. Email said off site, but it's actually by the airport. No direction or representative in the parking lot. Had to park the car and go inside the terminal rental counter to return the car.
Pros: Car was ready upon arrival without any real wait time. The car was nice, new and clean. Returning was simple and easy.
Cons: Fuel was at half tank so I had to stop before my trip to fill up then guess upon return how much fuel to put in to return at the same level.
Jul 26 2017
Requested car pickup and drop off at Fresno airport. Received accepted
Cons: Requested car at Fresno airport. Kayak confirmed acceptable price. At time of pickup I was informed that my confirmation was for another location. The airport price was significantly higher. I had no choice but to accept the higher price. "Bait and Switch". Not happy.
Feb 19 2017
Pros: very helpful and friendly staff, i have not ever had a negative experience with Enterprise.
Jul 17 2016
Pros: car was good on gas
Cons: I will not rent from the airport again.
Sep 18 2016
Pros: Always fast professional and a pleasure!
Sep 28 2016
Pros: the car that I reserved was not available so they gave me an upgrade which was good. The car performed very well and served our needs.
Cons: The location for pickup was the airport which was not convenient and getting to right location was a hassle.
Oct 10 2016
Disappointing staff experience. Enterprise can do
Pros: The vehicle itself was very good once we got it. A Jeep Grand Cherokee was comfortable and roomy. It had low mileage and was great value.
Cons: The staff at Fresno were unapologetic for the mismanagement of their vehicle availability. I spent 15 minutes waiting inside, filling in paperwork and signing, answering questions etc. After being handed some paperwork I went outside to be handed back and forth between four different people. They explained that we would have to wait for a vehicle as everyday at this time they ran out.. Five sets of people arrived after us and drove away before. We waited another 20 minutes outside and then as we were trying to leave got asked all the same questions we had answered inside. Knowing you have the same problem each day why would you not manage your selves better and prepare for it. At least apologize up front and not have some loud lady outside constant telling you this happens everyday as though that excuses it. Being asked my insurance deductible amount while trying to start the vehicle is ridiculous when that could have been asked during the previous 35 minutes. My membership didn't seem to mean a thing.
Jan 18 2017
Pros: This was probably the best car rental experience I have ever had. I never leave comments. Car was incredibly fast, super nice (brand new Altima, all leather, etc etc), and service was fine.
Mar 8 2017
Good Experience Overpriced Vehicle
Pros: The car was clean, ran well, and the service was quick.
Cons: The cost did not match the vehicle that I received. I paid 90 dollars for one day- compact vehicle. Next time I will go with a different rental car agency.
Mar 27 2017
Exceptional customer service
Pros: Great experience with Enterprise! Easy booking.
Cons: The outside of the car was dirty, hadn't been cleaned. It had brown water spots all over which on the windows and mirrors was distracting while driving.
Jan 9 2016
Cons: no notification towards having no cars available. no effort to remedy the situation. lack of responsiveness towards updating the online database to reflect the lack of cars available. horrible customer service.
Feb 16 2016
Cons: I reserved a car and upon pick up, I was told NONE were available. Disappointed
Jun 5 2016
Pros: Very easy return, courteous personnel
Jun 6 2016
Pros: Our clerk when we picked up the car was exceptional. Great job. Kind of went downhill after that.
Cons: I was quoted a price of $72 approximately. The final bill included a $51 "Loss Damage Waiver". What the heck is that? I was told at rental that I could completely cover any problem for an additional $17 which I agreed to. So I'm thinking the full bill will be something over $100. $180.29 is what I was charged. Very underpowered vehicle and overcharged is how I would characterize the transaction.
Jul 19 2016
Pros: clean new car, sign & drive in 5 minutes, counter in terminal at fresno, ridiculously low price- couldn't ask for more.
Sep 5 2016
Pros: Didn't have any trouble with Payless car rental.
Sep 8 2016
Pros: It wasn't expensive.
Cons: The aux jack didn't work. When I got to Burlingame the shuttle had just left. It doesn't run every 10 minutes as it says and the woman who checked me in lied and said Uber can't drop off at SFO so I should take a cab. Uber does drop off there.
Oct 30 2016
Affordable and Easy
Pros: Customer service was great. The entire process was quick and easy, start to finish.
Cons: when we asked for a "midsize" car i expected something better than a Veloster which didn't fit my needs - I'm 6'6".
Jul 21 2016
Pros: It was comfortable for a small car.
Cons: Nothing all good
Sep 26 2016
Couldn't have been better
Pros: I got a free upgrade to a very nice car, the price was MUCH better than any other I could get, and the handling at the rental car locations was smooth as silk. All in all, a great experience.
Oct 1 2016
Pros: This rental went great. FAT (Fresno) location easy. Nissan Sentra nice to drive, handled well, looked sharp, sipped gas.
Drop off was super easy. Thanks!
Oct 30 2016
Poor customer service
Cons: When I landed to connect with my second flight they called me telling me I would have to reserve a car with a different agent because they would be closed at 8pm. I ask if there would be anyone that would stay because my flight come in at 8:09pm they said no the only reason they would stay late if my flight was scheduled to come in at an earlier time and was delayed. Stupid as this sounds it's real, I make reservation two weeks advance and they waited till the day I fly.
Pros: Was there too early to make a difference.....
Dec 20 2015
Pros: Location, location-great access to transportation and parking.
Cons: Really tired looking hotel, amenities were a bit tired and need upgrading. Rules were a bit confusing from Buffett to wifi; a bit confusing and Im confident customers were tricked into paying for services already included on the original agreement.
Dec 30 2015
Fresno airport office: Courteous, professional, e
Pros: Such an unexpectedly welcomed contrast to the terrible rental experience at the LAX airport rental office.
Mar 29 2016
Point A to Point B
Pros: Easy access, quick, polite
Cons: Inform people that it is in the airport not at the car rental return.
Jul 4 2016
Pros: drop off @ terminal
Sep 14 2016
Budget hit a home run for me
Pros: The process of picking up the car at the Fresno airport was extremely fast, smooth and easy. The service was friendly. I was given clear and accurate information. Just a great experience all the way around.
Cons: I wish that even though I booked this car via Kayak, I still would have been eligible for the AARP discount when I picked the car up at the counter. Budget did upgrade me to a "better" car, but I would have preferred to use the smallest economy vehicle available and with an AARP discount.
Dec 23 2016
Counter was closed
Cons: Reservation go 11 pm and the counter was closed!
Feb 26 2017
Pros: The return drop off was very easy and quick. Great service
Jul 16 2017
Pros: Great for the price.
Cons: The car could have been cleaner.
Jul 28 2017
Fresno Air Terminal Budget Rental Car kicks LAX Budget's Butt!
Pros: Customer service at FAT return was excellent. There was zero wait and they credited me for returning my car with a 1/4 tank of gas (since that's what crappy LAX Budget sent me out with). Really nice that these people know how to treat customers. If I ever rent from Budget again, it would be because of the customer service at Fresno Air Terminal.
Avis Customer Service is worse than No Customer Se
Pros: I did like the fact that a car was available.
Cons: Sales rep told me my rate would be lowered after I returned the vehicle. I had other options at the time, but I took the reps word and keep the Avis rental. They lied.
Feb 25 2017
price changed at pick up desk
Cons: They increased price of my rental
Mar 20 2017
Pros: It was fast and friendly. I would definitely rent again for on this company in the near future.
May 29 2017
Pros: The car and the staff at dollar great customer
Sep 11 2017
Pros: Cheap, I was in and out, no upsale
Oct 3 2017
Subpar customer service
Pros: I liked the vehicle that was given. Big enough to for all my belongings.
Cons: The agents at the pickup was not friendly. He had a dry personality. He did not great me and seemed preoccupied when I approached. The agent in Fresno wouldnt look up from his computer screen. The vehicle was a nice size but it was a bit dirty and had bald tires.
Oct 30 2017
Well-run, and friendly car rental service.
Pros: Service was excellent. Friendly and helpful staff. This is a well-run outfit. Car was perfect.
Apr 6 2016
Pros: helpful courteous agent, great price for the rental.
Sep 5 2016
Pros: The car was comfortable and gave excellent mileage.
Cons: The Avis website needs updating or modifications. The reservation information indicated NOTHING about the address NOT being in the Airport. I requested Fresno airport and got my res. When I when to the counter the man indicated I have reserved the car at an off airport site and that the amount indicated was much higher at FAT (Fresno Air Terminal). I had a good rate since the res. was made long ago.
The man did try to assist and offered a better price but STILL NOT what my res. indicated.
YOUR EMAIL REPLY IS REQUESTED!!!
Rear view mirrors were filthy with spottiing.
Jan 13 2017
Pros: Well, if you ever have to return a car to the downtown office in Long Beach, before you get there... get your gas refilled! It's a pain in the neck first to find a gas station, then if you rented from a Avis/Budget lot- check to make sure you are returning to your correct lot! We rented from a joint lot, but had to return to a specific Avis lot. Harder then you know what to find the lot. Have the company be specific especially if you are in a time crunch... yes I would always rent from Avis!
Cons: They never told me there was an option to do a one way rental meaning pick up at point A and drop off at point B regardless of having called and spoken to 4 people including when I picked it up and dropped it off. The man told me when I picked up that there would be a fee to take the car from Fresno, ca and drop off in Phoenix, az well that fee turned out to be $1,600. Then when I dropped the car off they never said anything about making that charge to my credit card, no signature, no pin, nothing! Just hands me the receipt and said "that's a lot of money" uh yea!!! It's a lot of money, apparently not enough to mention to the customer though. Worst service ever. After calling to try and sort out the charge I was hung up on twice and kept on hold for more than an hour total.
Oct 1 2016
Cons: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .
Feb 22 2016
Cons: No cars available upon check in
May 11 2016
Pros: The return was flawless
Cons: The pick was ok .they missed my confirmation # and mistakenly attempted to charge me full price. When I showed them my confirmation again . They said oh, your right and they where put out a it to have to redo it ,however they did and they tried to still be polite,but you could tell they where ticked off.
Jan 23 2017
Really fast service and cheap on price thank you
Pros: Awesome thanks again will be going here again
Feb 3 2017
Feb 22 2017
Pros: The vehicle was clean and very comfortable.
Jul 17 2017
Cons: Final cost was a lot more than the quoted price when signing up
Sep 6 2017
Pros: Easy to rent. No
Extra hidden fees
Very friendly, helpful staff
Cons: I got there and they wanted to charge me for the full amount plus deposit on my credit card and I didn't have room and they would not except my debit card without returning flight ticket stubs!
I walked away and rented from AVIS and they were wonderful!!
Will never try National Again!
Jul 5 2017
Luxury on all fronts
Pros: The Cadillac was loaded with nice features like cooled seats, apple play, and Electric seat adjustments. The price was about $50 less then the nearest compact car competitor offer.