Fresno Car Rentals

Payless was terrible.

Pros: Nothing.

Cons: I reserved a car for $18.04 per day. When I arrived, they said that they didn't have a car available. "Mika" said they had one car available, but I'd have to pay $85 dollars per day for it. He said, "That's your own fault for going through a 3rd party company" (in reference to Kayak). I left without a car. I told my husband. He went up to the counter. He talked to "Barbara." She said that she would give us the car for $28.04 per day. Take it or leave it. We needed a car, so we were forced to take it. We will never use Payless again. We will likely never use Kayak again.

There was no car when we arrived

Cons: We reserved on Kayak via Hotwire on Memorial Day weekend. Too many middlemen, I guess, because when we arrived the clerk informed us that there were no more cars available and that their car availability doesn’t sync with Hotwire’s site. Luckily Thrifty had cars available!

Payless car rental does not exist

Pros: Nothing

Cons: I went to the address on my confirmation email and there was nothing but abandoned office spaces and an empty parking lot. I called the phone number on the email and it had been disconnected. This rental company does not exist.

Did not have the car that I had the reservation for.

Cons: Reserved for a economy car and drove an hour to pick up the car. Was told they didn't have any car size except 12 people van left. Went to another rental company counter to rent a sedan.

No car available

Cons: I reserved the car but when I showed up to pickup the vehicle they informed me that none were available. They didn't bother to try and make additional accommodations, all that was said was "Sorry. We can't help you." They never called me prior to me picking up the car. They didn't offer to upgrade or compensate, nothing.