Cons: "Better selection of food. Snacks just did not cut it."
Pros: "Entertainment and new plane"
Cons: "Some of the crew where just mean people"
Pros: "Flight left quick and everything was in order"
Pros: "Leg room was amazing, WiFi was great and entertainment selection was wonderful."
Cons: "Our flight was delayed about 30-45 minutes. Would have been perfect if on time."
Cons: "The seats were very hard and uncomfortable for a 5 1/2 hr flight"
Pros: "Crew is always fantastic, JetBlue crew members never let me down!"
Pros: "Swift professional service. Pilot was exceptional; we didn’t even feel the landing or take off"
Cons: "There was an issue with the booking System. I received a text that my flight was delayed 2 hours then 20 minutes before the original time another text that the flight is now on time. This screwed up the entire trip"
Pros: "Crew was amazing and helpful. Flight was smooth. Chairs were comfy. We got home 30 mins ahead of time"
Cons: "Nothing. I thoroughly enjoyed it"
Pros: "Seat size"
Cons: "No entertainment. And ac/ventilation was horrible"
Cons: "More than one service during a 6 hour flight and friendlier crew"
Pros: "Seats are super comfortable. Great entertainment"
Cons: "The snacks"
Pros: "They upgraded my seat for more room I have no idea why but it was very ki d of BlueJet to do this I was extremely thankful."
Cons: "Wish all airlines could some how speed up the boarding process."
Pros: "On time. Efficient. Swift."
Cons: "Nothing could be improved on this particular flight."
Cons: "Probably best airline to take to Houston"
Pros: "The crew was great"
Pros: "The flight was fast and safe!"
Cons: "Tv could’ve worked and the seats should have more space"
Pros: "The crew was great"
Cons: "Less angry customers"
Pros: "The crew was great. We left on time & arrived a few mins early"
Cons: "I guess boarding and disembarking. Since there’s only 1 door used it’s time consuming. Some international carriers do both front and back boarding & disembarking."
Pros: "Wonderful experience with Jetblue"
Pros: "It was in general a good experience."
Cons: "Snacks could be a tad more creative."
Cons: "My main comment is that the wi-fi didn't work for all passengers. One of the reasons I flew this airline was because they promise reliable wi-fi on the flight and despite multiple attempts to troubleshoot, it never worked."
Pros: "Missed flight gate changed not enough notice"
Cons: "Gate changed not enough notice missed flight"
Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."
Cons: "Sitting waiting for over 30 min in the heat of the plane and delay in take off from mechanical issues. Flight was smooth though once in the air and great service"
Pros: "Free WiFi, screen entertainment options are good though I didn’t take advantage. Crew alway super nice. Apparently there were some computer issues in th cockpit but pilot got through it without much delay."
Cons: "No power plugs at the seats. I’ve become accustomed to outlets on JetBlue flights and now other domestic carriers. Thought I’d get work done but the one time I didn’t charge up my laptop I find out I’m out of luck. Plane was visibly part of an old fleet."
Cons: "So the delay messages started at 7am two hours before the flight was scheduled to leave. Flight is over an hour delayed. The flight is only a hour long but still annoying. Arrived at the airport 2 hours early and noticed that the plane was in fact at the gate. Hmmm, no pilot apparently. Pilot arrives, we board with the hopes of getting out earlier than the delayed stated. But wait, all the passengers are on board but we are waiting for ice and catering. Seriously, the plane has been here for 2 hours and jet blue can’t spped things up and we are further delayed by waiting for ice. Poor planning!"
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Cons: "I have a problem with my ears, and asked the crew for nozzle drops, they don’t have"
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "Everything about once I got on the plane was great"
Cons: "My flight ended up being delayed 6 hours. Fine that happens, but what was particularly defeating was the fact that the 6+ hour delay was an accumulation of ongoing alerts of further delay. Had I just been told that it was be six hours, fine, I’d plan accordingly and take a nap, but because it was an hour or so increments of delay I was basically frozen by inaction and constantly having to adjust to another delay"
Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."
Pros: "Great crew and movie options."
Cons: "The passenger in front of me was rude, but that's not the Jetblues problem."
Cons: "The flight attendant was sitting next to me and wouldn’t shut up. So annoying!!!!"
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."
Pros: "The crew was nice and the boarding was efficient"
Cons: "The flight was over an hour delayed in reality, but we were only told it would be 30 minutes late. We then waited on the runway for a very long time, which wasn’t incorporated into the information we were given. This made me miss a dinner reservation in buffalo."
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "The plane had more room overall than comparable and more expensive flights from other major carriers. The crew was professional and efficient."
Cons: "Food options were limited and unappealing, though pretty standard for industry. Flight was short in duration ~3 hrs, so not a real issue.. I thought that selling blankets and pillows was very cheap BUT that savings is reflected in ticket cost and a better flying environmemt and experience from start to finish."
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Cons: "A flight that was to leave at 6 am did not leave untill almost 9 AM because the maintenance was onboard and would not clear it.. They swapped airplanes gave us a new gate and the same problem at the new gate as well..... the maintenance is in the plane and we will begin boarding once they give us a green light..."
Pros: "The attendants were very friendly and accomodating. I have been travelling jetblue for seventeen years when flights to Buffalo was $49. I love jetblue."
Cons: "Seats are too cramp, but all airlines seem to be like this now. Food options were very limited on our flights which were a letdown. Only snacks available for 5-6 hour flights, no meals like advertised in the pamphlets."
Pros: "The flight attendants and the overall feel."
Cons: "Not enough cushion on the seat even though I paid for the extra legroom a softer seat would have been better."
Pros: "Everything was good value flight"
Cons: "Everything was good for a coach seat"
Cons: "Flight left more than 3 hours late. poor communication with passengers to explain till when and why the flight was late"
Pros: "From the start to the end nice right no problems at all thank you"
Wheelchair assistance was horrible in Detroit. When told, after check-in, to go to the access area, we were informed we were third in line. The 2 in front had been waiting over half an hour. We thought there would miss our flight if we waited. So that did not happen. On return, there was absolutely no assistance, or of its prospects whatsoever. If you need special assistance, forget Delta. .
The constant droning on and on about masks is tiring. STOP!
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Baggage handlers extremely fast"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "Very friendly and professional."
Cons: "Better options in economy for food"
Cons: "Too many flight delays and gate changes"
Pros: "The crew was light spirited. Took the angst out of the long stressful wait"
Cons: "Punctuality. Flight was 2 hours late"
Pros: "Crew was good seat comfortable"
Cons: "Better snacks"
Pros: "The crew and the boarding were good"
Cons: "No food. Just unhealthy snacks"
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Cons: "Slight delay of flight"
Cons: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "Timing of the flight and the luggage step by step notification"
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Cons: "Never on time"
Pros: "I didn’t"
Cons: "There was an issue when taxing to the runway and we had to be towed back for repairs. The problem was as we waited there was no AC for too long. The staff was also very unfriendly. 2 times they hit my seat with their cart. I was just not a great experience"
Pros: "On time take off."
Cons: "No comments"
Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."
Pros: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Cons: "nothing to say."
Cons: "That's the flight is clean"
Cons: "You had me check my hand luggage with expensive items that did not arrive."
Pros: "New plane with knight entertainment screens at all seats!"
Cons: "Delayed, bit crew was friendly and efficient!"
Pros: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Cons: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Pros: "The flight was on time and the crew was extremely friendly"
Cons: "Early morning flights .. the People are not aware and awake"
Cons: "Flight was changed. Missed an important event"
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Pros: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Cons: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Cons: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Pros: "It was smooth sailing all the way"
Cons: "The people sitting next to me thinking my space was his space too"
Pros: "Friendly staff. Very accommodating."
Cons: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Cons: "Was required to gate check my luggage through to baggage claim."
Cons: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Pros: "The Delta cookies that were offered as a snack"
Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Pros: "The flight itself was fairly quick."
Cons: "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."
Pros: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Pros: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Cons: "I was on the way to the airport when I was notified of the 1st delay. I am sure Delta knew there were issues already and should have let me know earlier in the day. The delays kept increasing. We were offered snacks at the gate. That is it. No free drinks on the plane, no free premium movies. Very bad customer service. More explanations were needed as to the cause of the delay."
Pros: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Cons: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Cons: "No in flight entertainment"
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Pros: "Smooth ride. Friendly flight crew"
Cons: "My tv monitor wasn't working. And they brought out cups of water with cookies like 30 minutes before we landed."
Pros: "on time and organized"
Cons: "food wouldn't be enough even for a two year old"
Pros: "on board crew was excellent. Seats and leg room made the trip exceptionally comfortable"
Cons: "Didn't like that I could not get my boarding ticket on line and instead had to get to the airport earlier in order to print it at the kiosk. The person at the boarding gate was not friendly but did do his job efficiently"
Cons: "Good flight"
Pros: "Modern aircraft."
Cons: "Leg room, especially for a 6’3 person in the middle seat."
Cons: "Staff, room, boarding process, flight schedule and more!"
Pros: "Crew was nice"
Cons: "At this stage, you cannot use such an old plane for an overseas 8 hour flight. The plane was so old it even had the cigarrete disposers on the arm rest and it didn't have TVs not power outlets."
Cons: "Flight was fine. Wanted to change ticket to allow more connection time between DCA and JFK and the first two sales representative sucked. I considered never flying American again. On board crew was great."
Pros: "The econ plus/premium econ seats were pretty comfy! I wish I had used miles to book first class, as this plane had a dope 1st cabin."
Cons: "Well, pretty much everything but the actual seats. The service was...well, you can't really call it service. Gate staff lied about the status of the plane, updating the boarding time to 10 minutes and then announcing that the plane was still in the hangar. Passengers would have been much happier to hear the truth of a 2h delay so that we could get food/drink. Instead we had 2h worth of promises that the plane was leaving in 10 mins. No effort was made at being nice--no free snacks or whatever would be nice to make people feel cared for. But what's worse was the flight attendants. I don't even feel like getting into it--just suffice to say these are people who should not be working in the service industry. I saw them being rude to a number of people and it made an already bad experience (with the 2h delay) that much worse. It's not that hard to be polite to people. AA should do more to hire caring, kind staff who create happy vibes even through stressful times."
Pros: "We took off and landed safely."
Cons: "Felt very low budget and cramped."
Cons: "We waited on the check - in line for 3 hours because only 2 customer service reps were there to check-in customers. In 3 hours, only 2 people were assisted, causing us to miss our flight. I was traveling with my infant daughter on her first flight, I wasn't able to nurse her or change her. What a terrible experience. Are you working with American Airlines to improve their customer service? Surely, because you offer their flights in your site you support their practices. I just wanted a comfortable and reliable flight for my family. It's been very frustrating so far..."
Pros: "Veggie Asian meal was great - curry."
Cons: "Freezing cold air conditioning. Seven hours siting in a fridge. Asked stewardess to turn it up. She didn't."
Cons: "We flew from Rome to JFK and arrived at 12:40 pm only to find out that our 3:30 pm flight had been cancelled a long time ago. No one had notified us of our new booking on a 9:10 flight to Boston. No one at American or British Airways could provide us with an earlier departure or compensate us to take alternative transportation. Our 9:10 flight was then delayed until 10:50 pm. We arrived in Boston at 12:02 am, 11 1/2 hours after our arrival at JFK from Rome. This was not a very friendly welcome home. We never would have booked such an extended delay as we only live 4 hours from New York City."
Pros: "The staff were very friendly and helpful"
Cons: "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
Pros: "The stewardesses were very polite and helpful"
Pros: "Smooth flight, got in early."
Cons: "Breakfast was average. Could do better"
Pros: "Absolutely no part of the flight was comfortable or enjoyable."
Cons: "The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good."
Pros: "Beautiful design n great storage"
Cons: "Hard to get out of seat unless in fully upright biz class position"
Pros: "Check in staff were very good.Lots of entertainment choices. Very comfortable seating,was worth the extra price."
Cons: "I went to check in with Iberia airlines as the flight information said. Desk was closed. Went to American airlines as suggested by airport staff, which was correct. Completely different terminal,we were lucky we had 3 hours between connections, the whole process took over an hour. Very confusing. The plane was American Airlines, Iberia was not mentioned anywhere else,very confusing. Dinner was served within an hour of taking off at 11pm, which we didnt have, but then nothing until an hour before landing and very hurried. Staff had been very busy chatting in the galley. No snacks available. Had a group of rowdy and rude passengers near us, not alcohol related. I think staff shoud have had a word with them, it looked like they didnt want to know, another passenger finaly did after 5 patient hours. Arrived in London, our bags did not. Staff were good. They found the error straight away. They delivered them to our home the next day which was a very good service."
Pros: "This was a horrendous experience."
Cons: "I've had flights canceled before, but clearly American Airlines/ JFK is not equipped to manage. American Airlines online hung up on me after 24 minutes of being on hold. I waited in line for 2 hours to get on another flight home and the attendant first suggested to fly me to Charlotte then Cleveland where I would arrive a day late after I'd been traveling with my elderly parents for 24 hours. Additionally, once we changed flights and had to go to Newark, it took an hour to print (yes, print) our new itineraries for United and then when the cab should have arrived immediately, we waited 45 minutes. I was displeased."
Cons: "My flight back home was cancelled without any notice and so we had to spend an extra night. The flight the next day went without a hitch, so it sort of made up for it."
Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Cons: "Very old plane. Small seats. No individual TV screen."
Pros: "Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints."
Cons: "No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working."
Cons: "Small seats. No entertainment old plane"
Pros: "Nothing in particular"
Cons: "Flight attendants"
Cons: "I bought travel insurance as I do with any trip. I have a complicated family emergency that forced me to call off the trip. Being that I bought trip insurance, I felt good. Well turns out they make you jump through so many hoops that your travel insurance fee is useless. I sent a letter to Allianz (the company that handles the travel insurance) and blasted them for their insensitivity in a difficult time. Going forward, I will not be purchasing travel insurance in the future. It may sound irrational but if you think about it, travel insurance is the tax on gullible people. You hear travel insurance and one assumes that if you spend the extra money on the insurance and something comes up, you can at least get much of your money back. Don't count on it! It's a 1/1000 chance they will do the right thing so the odds are not in people's favor. If you want to be smart, use the money you would have spent on travel insurance on some pre flight cocktails at the airport bar. Air travel is hellish enough without scams like Allianz!"
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Pros: "Excellent friendly crew, was able to get rest on an overnight flight with my wife, good selection of movies."
Cons: "Our flight was 3 + hours behind schedule. We didn't get to take off until around 11:30pm when our flight was supposed to take off at 7:05pm. I have missed my itinerary and cruise trip with family members. Now I have to wait 2 days to catch a cruise and reunite with my family in Italy. It's not fear that the airline don't take consideration for this kind of situation. We understand that Things happens and the airline takes precautions to make sure everything is okay before take off. However, I'm very frustrated and disappointed."
Cons: "Big lines for the kiosks to print out the boarding pass, after that another line to drop off the lauggages. We left late. Horrible food. Uncomfortable sits. NO INDIVIDUAL TV."
Cons: "Cancelled flight due to multiple mechanical malfunctions that should have been checked previous to boarding. Held on the plane for 4 hours, another 4 hours in terminal of the closed airport once allowed to deplane, no communication, no food or water, put up in a hotel an hour and half away despite this being NYC, terrible customer service, no compensation, unable to get tofinal destination earlier than 24 hours later missed events in final destination overall financial and personal losses due to the inadequacy of the airline."
Cons: "We boarded on time but were kept waiting 2 hours on the runway The entertainment system was broken so no screens worked the whole flight! Terrible,"
Cons: "Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip."
Pros: "Staff very courteous and efficient"
Cons: "Old plane did not have individual screens."
Cons: "we order kosher food for the flights, on the first flight we recive only for 1 pessanger so on the way back we call few days before to the airlines company to confirm that is kosher food for both passengers and they confirm and again we didnt recive only 1 passanger recive for flight over 20 hours way to be with out food"
Pros: "Excellent crew."
Cons: "Obese people should have to declare their weight and pay for two seats."
Pros: "The flight was comfortable and kept to schedule."
Cons: "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
Cons: "Very!! Dissatisfied & disappointed with AA. Finally took off over 3 hrs late. At that point everyone was thrilled that we were going versus being canceled. Had food in business class which tasted like it had been overcooked for three hours"
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Cons: "my first flight was delayed by 4 hours so I automatically missed my connection. i called american to reschedule my flight for the next day in order to spend the night at my house and not have ro ask for hotel, they said no problem. when I go to she counter to explain they said that they would put me on a later flight and that they where sure I would make it. when I arrived miami I had missed my connection and they did NOT cover the hotel expenses they rebooked me for the next day at 5pm. no food no hotel no nothing. the next day I arrived at the airport counter the people at the american airline's counter did not want to let me thorugh because I had a one way ticket... after explaining for over 25 minutes they let me go.... the miami gloght to Bermuda then was also delayed for a total of 2 hours and they changed gates 8 times from one end to thw other and so on.... the worst service ever........"
Cons: "I was involved with the re routing to Utah -circled there for a few hours and then drop off in Ontario. there was a 7 hour delay, missed a day of work and was only given a voucher for a taxi.... the crew was sweet but didnt give ANY info on what was happening.. Absolutely pitiful."
Pros: "The crew were beyond excellent and tried to help with the seats. They were also very apologetic for the seat issue."
Cons: "Our seats had no power and couldn't adjust. The crew manually did it for us but we never got it to go close to flat. We were on an old 757 which is such an embarrassing product for AA compared to the new or refurbished planes."
Pros: "The Boeing 777 200 was refurbished with the new business class pods"
Cons: "Modern cabin space"
Pros: "It didn't crash"
Cons: "3 hour delay in take off and landing, malfunctioning door not weather caused the delay Moved to other gate and plane with blasts of cold air on passengers Stood on plane after landing Stood on bus waiting to be driven to exit point in terminal Missed the train that I had ticket for, bought online, so I lost the money and lost the day planned around the train schedule (plane was supposed to arrive at 7:10 and it landed after 10:00. I moved as quickly as possible through all stages, with no checked bags, cash in hand, but I missed a 12:30 train and failed to meet the guide lined up to meet me"
Pros: "The flight was shorter than expected"
Cons: "They don't really explain the safety procedures and the FA's were a bit rude at times."
Pros: "It started with a unclear check-in process, proceeded with a multi-hour delayed flight with several reasons given for each return back to gate. Ended with us getting off the plane 4 hours after we were originally due to take off, a further hour delay before they said we could board again but then midway through that boarding we were told the flight was cancelled and no hotels were available and we'd need to return to check-in area to find out next steps. All this with our exhausted 4-year olds. Ended with us leaving the airport at 3 am. I truly never wish to fly American Airlines again."
Cons: "Check-in, communication, the plane (I can't recall the last time we flew in a 757 plane (3 and 3 in each row) with no TVs for a transatlantic flight! Finally the multi delays ending with a cancelled flight with no alternate flight immediately offered to all."
Pros: "The initial price. Difficult flight."
Cons: "I did not get what I paid for and check in took two hours to figure out. I bought tickets on Kayak through Justfly.com for a Finnair flight and added an American Airlines (affiliate) frequent flyer number.and reserved my seats early.as I usually do and everything was confirmed by Justfly.com. No problems, right? I did not receive a check in notification. I used the Finnair trip number on my email but it said there was no flight found. I could not initially get hold of Just fly.com. when I did, they said I had to check in through American Airlines. That didn't work initially either. After getting a new trip number I was able to check in but our seats were changed and it was a red eye. When trying to get seats I noticed there are very few seats left. The seats I had selected were now open and would coat another $120 plus. I couldn't even get those. We wound up with some exit seats which seemed fine until my wife couldn't recline her seat. It was uncomfortable for both of us because she had to use my legs to prop hers onto. Im still on vacation so I haven't contacted American for a refund yet."
Pros: "It was fine. I don't really like to fly because I tend to get queasy. The pilot missed all of the pot holes. There were not any crying children or loud talkers. Bonus! If I could have propped up my legs on the seat back in front of me it would have been perfect!"
Pros: "Pilot on return flight got us to our destination 30 minutes early (unfortunately there wasn't a gate for us to pull into so we waited 30 minutes on the Tarmac)."
Cons: "Departing flight was delayed over eleven hours because a flight attendant was ill. They actually had to fly in a flight attendant all the way from Texas to cover this Seattle to JFK flight! So our flight departed a whole day later and we missed a day of our vacation (we arrived at 7pm instead of 7am). I understand things happen but this was not weather related or a mechanical issue. This is simply poor personnel management. They should have a back-up plan if an employee falls ill. One that doesn't involve flying in an employee from another region of the country, let alone another state. The inefficiency continued on the return flight when it took a whole hour for the luggage to come out! Will avoid flying American again at any cost."
Cons: "The plane took off much later than it was supposed to, so we were already behind. Once we got onto the runway, the plane turned around and went back for three people who had missed the flight. I suppose if I had barely missed the flight, I would want the plane to turn around. However, those three people held up a plane that was completely full and had standby passengers. Through the entire flight, there was an issue with the seating and there was a man standing up at the front because he had nowhere to sit. It was one of the most bizarre flights I've ever taken... and I fly about 15-20 times a year."
Pros: "Can't much think of anything. Gave the crew a break with the 'ok' only because I'm pretty sure none of this is their fault. They still smiled their way through this s*** assignment."
Cons: "We were assigned a Boeing 767. The seats were barely comfortable, even though I paid $129 to get "up to 6" more legroom" and snagged a bulkhead seat. (Is it me or do you want to start a revolution when you are just on the other side of the curtain where those on the other side are being served champagne, have large tv screens and fully reclining sleeper beds?). The food mediocre/unremarkable but heh, it's an airplane , the crew ok but uniforms dated and drab. The real letdown was the entertainment system. Or I shoudld say lack thereof. I was psyched that the seat was designated as having a charger. Yeah, if I'm carrying my car charger with me! Yikes!!! So, strike one. Then, NO ON DEMAND service of any kind, since this plane is not equipped with wifi, which would have given us the ability to watch on an iPad or other device. Strike two. And THEN, when you think, no this can't get worse, there are a strong of three 2ND RATE movies shown back to back. No choice, no watch when you want, in other words, no ON DEMAND. Oh, and did I mention the really really REALLY old pull-out remote control with a credit card phone on the flip side? STRIKE THREE! This was a Finnair booking through Kayak, but on an American Airlines code share. The gate at JFK was changed no less than 4 times, the final time, one hour before departure, from Gate 14 to Gate 45. Good thing I had left myself plenty of extra time! The check-in process at Finnair counter no less than a nightmare. Stood in line for 30 minutes, then told we had to go to "Line 1" and use one of the kiosks to print our boarding passes (we checked in online but were not given phone-board passes) and check our bags. This area was nothing short of pandemonium with agents yelling at us to form straight lines. Many of the kiosks were not working not working and there were not enough agents to help the throngs."
Pros: "I liked nothing about the flight or services of the staff."
Cons: "My flight was scheduled hours before I was scheduled. I checked in very early because I was coming in from another flight. At check-in the flight was still indicated as on-time. When I arrived shortly to the gate it indicated that the flight had been cancelled. I was assigned to the flight before which was delayed. We were not served beverages because we were told that the ride www short. I observed the flight attendant talking abruptly to other passengers When we arrived in DC, we were told that another plane was parked at our gate. We sat on the runway for almost an hour. I was told when I arrived that my bag had been accidently sent to Charlotte. Unbelievable!!"
Cons: "Wider seats and more leg room"
Cons: "I wasn’t one of the passengers but it’s unbelievable that United was denying passengers in zone 5 to take their carry on. You can’t take what you are going to use during the flight, it is not normal. Is that a joke or what?"
Pros: "I like that they serve after dinner drinks which will help me to sleep on the plane. Their blankets are better than United. It was a safe flight and I was able to charge my cell phone. I paid for texting and that worked fine for the entire flight. Even with short layover my luggage made it."
Cons: "I was in the last row so it wasn't as comfortable but there were no other aisle seats available. Food was okay but the red wine could have been better."
Cons: "Seat was too narrow. Flight delayed 4 hours."
Cons: "Missed my connecting flight. Had to pay my suitcase extra (60 dollars)."
Cons: "Baggage handlers in Honolulu let you down. We arrived 10 minutes early but absolutely no bags in baggage claim for more than 30 minutes"
Pros: "Crew attentive and always offering refreshments."
Cons: "Great flight attendants"
Cons: "Seats were a little uncomfortable but overall not bad."
Pros: "The crew was great, the seat was very comfortable. The flight was quick and seamless."
Pros: "The controlled and orderly way when boarding."
Cons: "The staff from the desk was unfriendly. On boarding no one showed you where your seat is located. The food was dreadful. The same aweful pasta meal on the outbound journey was served again. During the flight I was feeling very unwell I asked the flight attendant our axeick bag which she brought, but I was told to go to the toilet. She did not return to enquire after my well being. I was in the toilet for 5 minutes. Very uncaring. The tea was cold when served"
Pros: "Smooth flight"
Cons: "The tray cannot be pullled closer for eating. The seat sitting up is very uncomfortable for reading. I would have liked a pillow. Th poor man in front of me asked for a coke after the meal service was done, and the flight attendant said she had to reserve it for the next flight?! The male announcer flight attendant was very hard to understand, some of his words were slurred and garbled. And the volume was always too loud for both the male and female announcers. There was no entertainment unless you downloaded the app."
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Cons: "My wife and I traveled with bicycles packed in standard boxes and got hit with a whopping $230 charge per bicycle out of the blue. We were expecting no charge because the bicycles were our only check-in baggage for the trip. Couldn't believe the lack of transparency with which we got hit with this charge. Qantas, Air New Zealand, and other airlines we've taken bikes with us on our flights have charged nothing when we traveled in the same fashion. So, if you are a bicyclist traveling with your bicycle, I'd avoid the United-Lufthansa duo."
Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "Despite sitting in the middle seat and being well over 6 feet, there was room."
Pros: "Best flight I have ever experienced!"
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Cons: "This flight was horrible. I upgraded my seat and paid extra for a premium economy and it was still crowded. There was gum or candy stuck to the floor right were I was supposed to stash my carry on. I pointed it out to the flight attendant and his response was "so you can't put your bag there?" I asked him if he would ruin his bag and put it there and he said "well, you don't know me." What? I had to worry the whole flight about putting my foot on that gooey mess. What did I get for my extra money? Aggravation."
Cons: "The food was particularly poor this flight."
Pros: "Clean aircraft good entertainment, cockpit crew polite"
Cons: "The check in staff were unbelievably rude nearly looked and were abrupt and dismissive to a simple question. The cabin crew looked scruffy, and clearly had a lack of pride in their job and presentation. This is the first time I have ever flown United and I must say I would avoid flying with them again if possible, which is a shame and the aircraft and the entertainment on board were good"
Pros: "The check in was good. The craft was clean."
Pros: "Good service, overall."
Cons: "You have to download United Airline's App in order to enjoy Inflight Entertainment. You could as well have it active in a webpage, I think."
Pros: "Crew was very attentive and kind. Plane was clean and comfortable."
Cons: "Food was not good."
Pros: "Decent leg room. Wonderful to do the flight non-stop from NYC to Delhi."
Cons: "United. September 14 Newark to Delhi Premium Economy Entertainment screen didn't work for 1st hour of the flight. the movie list was mediocre at best. The screen was smeared with some substance. The list of movies on the United entertainment app is great (via internet) but connectivity on this type of flight is spotty so the traveler is forced back to the antique screen plane system. Dinner. Butter chicken or vegetable options. Food was bland and very small portions for the length of flight. The snack was delivered immediately after dinner was picked up. I did not open it. Looked like a hard roll with something on it. Style of service is abrupt, bordering on rude. Uses terminology that non-US travelers from different cultures would not understand, for instance do you want "white" coffee. Asked me if I had someone at home to pick up after me as she felt she was cleaning too much off the floor. Her comments appeared to be directed at me but it was not my trash (and even if it was, a better approach would be recommended). The flight attendant realized she had gone too far and apologized. Then complained about this "route" being difficult, with no one listening. She concluded by wishing me a good flight and saying that she hoped that she had not offended me. I assured her that she had. Breakfast was mediocre. Egg with soggy potatoes and an inedible sausage. Did not see what they were offering in the veggie dish. Staff seems tired and not culturally sensitive. There needs to be some retraining and consideration given to long haul menus and entertainment. I take this flight at least once a year. It continues to deteriorate."
Pros: "Crew were amazing, so friendly and helpful Entertainment system was so so good Landed early"
Cons: "Overnight wasn't the easiest flight in the seats Serving people coffee when others are probably trying to sleep probably wasn't the wisest idea either Pre flight queue system is just baffling"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Pros: "Good leg room"
Cons: "Had ro pay for entertainment"
Cons: "United check-in at IAD was chaotic. Worst process I have ever seen."
Cons: "I had a man sit next to me who was in the wrong seat but didn't move. He told the girl to keep his seat and he would stay next to me. He was so big he was in my space and had didn't make any effort to try not to spill over in my area. I had to put a magazine next to my thigh because his body was so hot it was damp! I hated the entire trip. I was cramped up and extremely uncomfortable. This is simply unacceptable to have this happen because huge people can't fit in one seat. I want these obese people to be required to purchase 2 seats because they take mine."
Pros: "Food during a 2-hour flight compared to what United provided in a 7 or 8 hour flight"
Cons: "I am a like-all man unless misbehaved"
Pros: "Great service from the flight crew, comfortable plane, in-flight movies and entertainment."
Cons: "United service was uniformly poor. When we checked in at Dulles Airport, we had to go to two different counters to send our luggage. The United check-in / baggage attendant determined that two of my bags were 'oversized.' I have travelled dozens of times with these same bags, including on this trip, and none of the airport determined the bags to be oversized. The United seats, which we had purchased as "Premium Economy" from the Lufthansa site were "Economy Plus" and not worth the extra $ 275 per seat. The United plane was not well-maintained and had several obvious defects. If United wants "Star AlliNCE" to mean something, they need to do as well as Lufthansa."
Cons: "Again a full flight and this time I was seated next to an Asian male. I'm deal thy allergic to fish and what did he bring to eat, yep you got it. While I know it's a right for him to do so, I spent the flight with puffed eyes and throat issues. Again, the flight was overbooked"
Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."
Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."
Pros: "The stewards were nice and they were prompt. The plane seemed to be well cleaned inside and they were quick to get everyone boarded and bags stowed underneath. The pilot knew what he was doing and I had no worries there. Everyone was doing their jobs as well as they could be done."
Cons: "The air nozzle above my seat was broken and would not turn off so I freezing the entire flight, as well as the tray table seeming like it was meant for the lap of an infant versus myself and I can't imagine how someone with longer legs than myself dealt with the way it folded down. The take off was rough either seemingly due to tires or perhaps a rough runway. The wifi on the plane would not work. It worked ok my first flight but not on the second. I don't know why and no one knew why either, had the latest app and it was updated to the current version."
Cons: "I booked a one way flight to Dallas (DFW) for my father and I using Kayak to leave from washington D.C. (IAD) 05:30 PM - 08:04 PM United Airlines Flight 6296 Operated by Oriental Air Bridge I booked it for Saturday January 21st and it went to pricline.com and confirmed it. The problem is that when I looked on the confirmation email/boarding pass it said I was supposed to be leaving January 20th, so as you could tell on my account I had to purchase another 2 tickets with another airline. I don't know what happened but I am very disappointed. I would like a refund please. Abdallah mohammad ismail Abdallahismail84@gmail.com 469-396 3589"
Cons: "Flight UA 6270 was initially delayed due to incoming plane delayed for weather. After boarding 2 planes at IAD, we were told after 5 + hrs that the flight to JAX was cancelled. UA Customer Service Agent was slow and not well trained. Other passengers were easily and promptly placed on other flights (UA & other airlines)...we were told that the next available UA flight from IAD to JAX was more than 24 hrs wait. Eventually placed on a UA Flt to CLT at 11 PM. Upon arrival in CLT, we asked the gate Agent for assistance on a Voucher because we had to stay overnight in CLT...we were told that the IAD Agent did not designate us as eligible for a voucher and yet, people next to us flying coach were given a voucher. The Gentleman Agent at our arrival gate was trying to help us but his Madam Supervisor was arrogant and unwilling to help. In an exasperated tone, I asked both individuals if flying First Class would help us get a voucher and her arrogant answer was "do you want me to call the police?" Obviously we left for our Marriott Hotel which was a wonderful customer service experience. Plus our UA Flt from IAD to CLT placed us in Coach (is a refund coming???) We paid for 1st Class for our 12/22 flight and our 12/26 flight. After 3 hrs in a Marriott in CLT we took an AA Flt from CLT to JAX. Also, the UA communication on the status of our baggage was unclear and misleading. Plan to fly American or Delta for future travel."
Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."
Pros: "This plane was smaller so I got to sit by myself so it was more comfortable for me"
Cons: "Lack of drinks/ comp snacks"
Cons: "This flight was delayed for 1.5 hours which was not nice and it was a six hour flight and only could receive pretzels without paying for food."
Pros: "Nothing at all."
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Pros: "Aircraft remained grounded for 1h due to a door switch with malfunction."
Pros: "Very smooth and comfortable flight."
Cons: "So we arrived at the desk after a 7hr international flight ready for the final 1hr leg - only to be confronted with "flight overbooked" looking for 9 volunteers - how can you over book a 40 seat flight by 9 ???? So we had an anxious wait wondering if we'd be dumped from the flight - we weren't but it wasn't enjoyable waiting for the flight and our meeting with our grand kids."
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Cons: "I was thoroughly disappointed when I realized that I had to pay to get any type of entertainment on the in-flight screen. That feels like zero effort on the part of the airline to make my flight enjoyable."
Pros: "Clearly a recent D check plane, very clean and new interior"
Cons: "New screens are nice, but $8 to watch TV for a couple of hours? Take a hint from JetBlue, United, STOP NICKEL AND DIMING CUSTOMERS! This on top of there being two solid rows of economy comfort seating open, and not letting us move back one row to the economy comfort seats since ours wouldn't recline because they were in front of that exit row. On United website, it would've been $25 to upgrade each seat (not horrible), and the flight attendant told us we couldn't when we asked that they were $100+ seats and that there's nothing she could do. Thanks United. Guess I'll go back to being a JetBlue customer."
Cons: "Disappointed with the charges .we check one lagged. We are ready to walk at security checkpoints ,two spirit agents stop my wife ,and order to check the small carrion we place and the weeks don’t feet they charge me 55.00 dollars . My point we always use this carrion . This is un abuse ,"
Pros: "Purchased upgraded seat. Did not recline, which is a miss. But it was soft."
Cons: "Check in kiosk was a fiasco. After completing the process, the machine spit out a receipt indicating I require an agent for assistance. While in a long line waiting for Agent assistance, one of my party tried the kiosk again out of desperation. This time it worked. When asking a representative why work the machine worked the second time around, the representative said that “sometimes the machines don’t work, no real reason.” Frustration for no reason. Secondly, of the two bags our party checked, one of them did not make it to our intended destination. The Asheville airport, our destination, does not have a system to check the progress or location of checked luggage. Completely inept system and service."
Pros: "Crew was nice"
Cons: "Spirit is the below cheep. The seats are bare basic do not lend back even a little. They advertise as the low rate fare, but by the time you add in the carry on luggage fee, I could have used a different carrier. They charge even for water $3.00 for tiny bottle. The planes rattle during take off and landing. I would only fly Spirit again if I had an emergency to get to and had no other choice. I would pay 50.00 for a better plane. They put two more rows of seats in their plane-cramped, cramped"
Pros: "Crew was professional and outgoing."
Cons: "Customer service personnel at the Fort Lauderdale International Airport were disinterested and unfriendly. Processes seem unorganized and no one appears to be in charge. One person in particular who was calling out cities to customers standing in line in order to move them to an agent quicker due to them being close to the boarding time had horrible body language once he identified the people in the city he called out. He looked disgusted and was shaking his head and acting like they committed a crime. The opposite approach could be to be friendly and just go with the flow, it won't be the first or last time you will have people running late in an airport. On top of that, no one is perfect and I would bet every dollar in my savings account that he has been running late before. I hate Spirit and would never fly with them if I wasn't forced to based on job requirements. I'm honestly surprised Spirit is still in business. Remarkable."
Pros: "I had a bad experience which I had not had in my life. First of all this airline delayed in Phoenix to Dallas about one and half hour, which I accepted cause one of my agent called me before. I missed my connection at Dallas to Fort Launderdale, I stayed at the airport for 12 hours. On my way back to Phoenix they did the same thing. I went to customer service at Fort Launderdale airport to complain about it nobody cared. imagine you delayed your customer for two times and you don't want hear her/his concern?"
Cons: "Flight Crews are nice. I can't complain about it."
Pros: "The crew was nice. Y"
Cons: "Everything else. I couldn't check in online. When I got to the airport, I was told I didn't have a flight. I showed the lady my confirmation email and she kept telling me that I only had one flight (this was my return flight home from Florida), I had to show her the difference between the two flights. Then she tried to tell me that I had cancelled my flight online..... which I hadn't, hence me being there trying to check in. Horrible company. They push their flight attendants to have customers sign up for the Spirit credit card. Just horrible horrible company."
Pros: "Nothing at all there was horrible every time you ask somebody to help you they pull it you to someone else then they wait all day for someone that didn't even show up the service sucked the people were nice but the service sucked"
Cons: "The fact that I had to pay for my room when I save money to go to Peru and I had to pay for my room because they told me it was a g import then they told me to go to the 8 then they told me to go to f then I had to go right back around and go back to H which took me hours to get through the checkpoint then when I get there they tell me that my planes gone when they said they call me I looked on my caller ID I had no phone this phone call from no Airline needed in my wife now she's in Peru by herself and I'm stuck in Fort Lauderdale Florida and she's all the way in Peru then I have no way of getting to her now y'all told me I got to wait till Wednesday to come it's ridiculous"
Cons: "Llegamos al aeropuerto con mi familia con una hora de antelación. Al llegar a la zona del check-in encontramos una cola muy larga y desordenada. Dado que fue la primera vez en ese aeropuerto y con Spirit no llegamos al mostrador del check-in con 45 minutos de antelación y perdimos el vuelo. No había nadie que nos ayudó ni que hable español. Finalmente perdimos y vuelo y viajamos por Jetblue. El costo del pasaje supero los 400 dólares que no lo teníamos presupuestado. En pocas palabras, una experiencia no agradable."
Cons: "Our flight was delayed and we missed the connection even though we were told that the connecting flight was waiting for us. The only options provided were to wait until Tuesday (it was Sunday) without a Hotel or to receive a reimbursement and find another flight by our own. We had to buy a ticket from another airline. The reimbursement received was not even half of the amount paid or the price for one way ticket to that destination. We received a $50 voucher that expires in 2 months. No one from that flight wants to travel ever again with Spirit. Customer service was awful."
Cons: "They delayed the flight by 5 hours and flew in early so 20 of us missed that later flight, even though we received an email it was coming in on time moments after it left. I had to cancel and fly with Delta. The next dayI had to go to retrieve my suitcase from Fort Lsuderdale. I ended up flying into West Palm Beach. I will never fly Spirit for any money ever again. The hidden costs are ridiculous. I had no choice but to buy a seat because there are no free seats. That flight costed more than double the original cost."
Cons: "Flight was late by an hour. This then caused us to have to wait over 2 hours on the plane to be able to get off. US customs was backed up with flights that should have arrived after us. This caused us to miss our connection. The connection time for us was 3 hours and we still missed that flight. They then suggested that it was not their fault and that they would get us on the next flight on the next day at night. We decided to get our money back and bought a ticket with Southwest Airlines instead. They lack in taking responsibility for their mistakes. Their employees don't care and continue on as if nothing is wrong. Our whole flight missed each and every connection. we are all here with Southwest ready to fly out in a couple of hours."
Cons: "As we were landing the pilots seemed to have lost control of the plane. People were screaming. I've flown all over the world on a lot of different airlines, and this was by far the worst. The aircraft was so small and packed it felt claustrophobic! Not worth the small difference in price."
Pros: "I can not find one positive thing to say about my experience and that is astonishing as I travel often across many different airlines and I understand things happen but my issue is with your overall operation"
Cons: "Yeah you offer low fares but what's the point when you charge $60 for me to carry my own bag onto the plane and store it myself ...that is just being greedy . The fact that I arrived checked in and was stopped at security entrance to go back into a ridiculously long line to pay for my carry on luggage is ludicrous-again showing your greed , if someone gets through at least set it up for them to pay at the gate and not have to stand in long lines -time is the most precious of commodities these days. Once in security line customer service was awful , people yelling out all the cant dos rather than assisting people through the line for efficiency. I asked an agent if he could move me in the line as my flight boarded in 30 min and he simply said I can't do that but you can ask someone if they will let you go ahead -ARE YOU KiDDING ME ? Any other airline would show concern and assist accordingly-it's called customer service Once entering the plane , it was dirty and had a fowl odor in the cabin. Could see trash and debris from the prior flight and this was a 7am flight! . Seat did not recline and no entertainment options . Have not had an experience like that in a while and I will for sure steer clear of your airlines in the future. Not trying to be harsh -but you got some work to do"
Cons: "Worst airline ever!!!!!never ever again!!!!!"
Pros: "The customer service was incredible. I knew what I was getting in to regarding no entertainment, smallish seats, etc. but I did not find the seats uncomfortable and brought my own entertainment. I will travel with Spirit again."
Pros: "Absolutely nothing"
Cons: "I checked into my flight at 7pm the night before my 7am flight. I drove 2 hours to the airport, parked my car, took a shuttle to the terminal and arrived at the kiosk at 6:20. I attempted to print my boarding pass because it was no longer appearing on my phone; however, the kiosk printed me out a ticket saying it was unable to print my boarding pass. When I approached a spirit employee, they told me I could no longer go to the terminal because my reservation had been canceled at 6:15 due to tardiness. In turn, the next best thing they said they could do for me was for $99 get me on the flight the next day. So due to me being 40 minutes early for my flight instead of 45 minutes I lost my reservation, had to pay $99, lost a day of vacation, and the money for my hotel tonight. Worst airline experience I've ever had."
Cons: "They would not let me check in at 915 for a 955 flight. The airport was not crowded it was a Tuesday night and they would not budge on the fact that I was there 44 mins before not 45 mins. They have a very strict 45 min check in policy. I had to sleep at the airport and then they charged me 100 dollars for changing my flight. It is a scam. I was on line with multiple people who had to pay for their next flight even though there was plenty of time to get to the gate. I will never fly spirit again!"
Cons: "I was a bit late getting to Newark, but I only had a carry-on, so needed to grab my boarding pass and just get through security. When I finally found the Spirit Airlines counter in the basement, their electronic kiosk wouldn't work. There was a huge line, so the Spirit employees ignored me. I could not get my boarding pass, even though I would have had time to get through security and run to my gate!!! I had to buy a separate flight on United so I could make it to this wedding. Any refund would be appreciated! Spirit Airlines is horrible!!!"
Pros: "Our pilot and our flight crew"
Cons: "Stuck on runway at OHare for 1 hr 20 min after landing because they had no gate crew, then 15 minutes at the gate waiting for someone to open the door, then 1 hr standing around a continuously running and empty carousel. No representative at carousel, sitting in a nearby office and provided no tangible update or assistance. Never got out of her chair. Another staff member came later and also sat at the desk, did not help, another passenger asked him for a supervisor and he told her to shut up. Seriously??? I can only say that our crew in flight and our pilot were great, our pilot in particular was mortified by the situation, apologized repeatedly and suggested we all file complaints on spirit.com. My friend flying the same night to Dallas on Spirit had her luggage lost. Fly this airline at your own risk--you have been warned."
Cons: "My fiancé and I tried to change our Spirit flight from Fort-Lauderdale to Plattsburgh to the next day due to a cancelled connecting flight taking us to Fort-Lauderdale. The Spirit agent we spoke to said there were absolutely no other flight option for us, and did not offer to help. Thus, not only did we not make it back to Plattsburgh and lost our seats and money, but we had to rebook a brand new expensive flight. Needless to say, we are very upset with the lack of customer service we received from Spirit."
Cons: "Due to several unavoidable obstacles I was running late to the airport. When I arrived it was 8:25am for my flight at 9:10am. The kiosk wouldn't let me check in or check luggage. The line was so immense it would take hours. I asked a woman to help me and she said that the doors had already closed? That's 45 mins before departure and I definitely could have made it to my flight. Instead I had to wait in a line for 90 minutes! By 10:00am I finally booked another flight for 8:40pm. I've now been at the airport for 12 hours. I've had 3 meals here, I'm bored out of my mind and I could have been home by noon. I should have been on my 9:10am flight to chicago. This is ridiculous, I am never flying with spirit again for as long as I live. I hope that someone will rectify this situation since I bought 2 plane tickets and I shouldnt have. absolute imbeciles. I'm extremely disappointed."
Pros: "I could tell the plane was relatively new because of the details. The crew members were always available and helpful."
Cons: "No room for the legs, no recliners, small restroom. When boarding, 3 people had the same seat, one of the crew members solved the problem because luckily the flight was not a 100% full. 0 entertainment for the 6 hours flight (it was the same plane from FLL to Houston and San Diego) so I had to try and sleep (which was impossible). When I felt thirsty and wanted a cup of water, they told me it was a $3 dollar charge per bottle, I've never been denied water in my whole life, I found it nonsence. Overall, I would never fly Spirit again."
Cons: "I bought this ticket directly from spirit. They scheduled my connection such that it would have been impossible to make. Apparently this was an "unforeseeable circumstance", so I was offered no accommodations even though there were no alternate flights available until two days later. The agent I spoke with changed his story about what could be done every time we spoke, and when I requested a refund, he was unable to print a receipt or any kind of confirmation paperwork or email whatsoever to prove to me that my ticket had been refunded. He was also unable to tell me the amount of the refund. I simply had to take his word for it that Spirit would process my refund for an unknown amount within 5 business days. Needless to say, i have doubts. This was absolutely unacceptable. I was forced to pay for an alternate flight on a different airline, and pay for an airport hotel for the night. I am beyond furious with spirit airlines and I have received unimaginably terrible customer service."
Cons: "The price of the flight was relatively inexpensive, however, after paying for a second carry on, checked bag and overweight checked bag (40 lbs not 50 lbs), this flight was WAY more expensive than other carriers with the same luggage. The bag fees were never explained during the booking process. The flight was delayed almost 2 hours due to other Spirit delays to Ft. Lauderdale, thus, instead of paying hotels and rebooking Spirit customers, Spirit decided to wait until every passenger boarded -- not caring that customers were missing connections in Denver. The ticket agent in Ft. Lauderdale was a right miserable so and so. I'll never use Spirit again."
Pros: "The check in woman was very nice and tried helping me as much as possible."
Cons: "Spirit is such a rip off. You think your saving money by at the end of the day you lose out. The bags can only weigh 40 pounds as compared to delta and jet blue that cost 25 dollars. Carry on cost 55 dollars each!!! No movies on board and even the cans of soda cost 7 dollars? The crew members are ghetto and they look sloppy and with beards and they all have different uniforms. They were fooling around the whole time and joking with each other as well as making faces behind customers back when passengers were asking questions or making them look dumb. Never again! And I will tell this to all my friends who travel frequently to not book with spirit airlines. The seats don't recline and there is no port for audio. If you want to sit together with your friends it's an extra 18 dollars a seat!? I'm very disappointed with spirit. The aircraft itself was very noisy. At the end of the day I spent more money with spirit then I would have with delta or JetBlue. Im a police officer in NYC and I will go back to everyone who goes on vacation (which is about 500 people or more) I know and tell them how disappointed I am."
Pros: "The flight crew were very nice and professional"
Cons: "The check in process was horrific. Their website was not working so I was forced to spend more to print my boarding pass at the airport. I had no idea Spirit was going to be so uncomfortable. I really think a disclaimer in large print should be available prior to booking with them. Something like Attention: the flight you are about to book comes with very small, unpadded seats crammed closer together than most airplanes. You will be physically touching every person you sit next to. Even if you are a skinny person. The seats do not recline there is no Wi-Fi or on board entertainment. You will be nickel and dime to death so that in the end you won't actually be saving as much money as you tjought."
Cons: "It was a terrible experience!!! Stinky way to end a vacation!! From the moment we entered the terminal, SPIRIT handled everything poorly. They had 5 agents working to handle 5-6hundred passengers. There was only one agent walking the floor answering questions. He was nice enough to me but in his frustration, he was very rude to other passengers. People were getting nervous that their planes were boarding and they still hadn't checked their bags. This caused people to try and cut in front of other people in line and of course those passengers became angry. After finally getting through that mess, we got to our gate in a different terminal (which was also confusing because our boarding pass said terminal 3 which we went to first only to find out that we needed to go to Terminal 4 to check in and then walk over to terminal 3 to board). Once we boarded the plane they told us that the computer system was down so they could not put in their flight planes so they let us off the plane. We re-boarded the plane and finally landed home around 2:00 in the morning. By the time we got our luggage and drove home (20 minutes) it was 3:15. Overall Stinky!!!!!"
Cons: "I know for a fact that I will never take a spirit flight again in my life and neither should you. I was supposed to leave Fort Lauderdale on Saturday at 11:30am. The flight kept being delayed until 6:30pm when passengers were finally told that it was cancelled. The runaround that Spirit gave us was absolutely ridiculous - literally. Due to the plane still being in Fort Myers and not being at the original gate they made us change to 3 different gates -E2, E7, G10- various locations within the airport. I am talking about one side of the airport to another. Finally, at the last gate 10, the plane arrives at 1pm but there was mechanical difficulties that had to be repaired. We boarded the plane at 3pm once the plane was fixed. We sat on the plane for 45 minutes before a Rep came on the plane to ask for 4 volunteers to give up their seats. Four people leave and another group of four people board. Captain tells us that they are searching for luggage and once that's finished we will leave. An hour later, still seated in the plane the Captain apologizes and says that he will let us leave the plane to stretch our legs because Laguardia has not cleared the plane for take off. At this point it is close to 5pm. We wait another hour and half of Reps saying they don't have info because apparently now there is a weather concern in NY that is causing the delay. I immediately call my husband to ask about the weather and he tells me it was sunny, 60 degrees, and it rained for 20 minutes. I get a feeling that Spirit is about to cancel this flight and even ask the Reps- they all say no the flights not being cancelled. After another hour and half wait they make the grand announcement that the flight is cancelled. If you thought that was the worst part of my day, think again. After chaos breaks out from the passengers we are told to find customer service at gate H5. Another trek trough the airport we reach customer service who is a lone Rep with a line wrapped around the corner. After waiting another hour to speak to her, she tells me the earliest flight Spirit could put me on is Tuesday night (remember it's Saturday night). I ask if there is a way to get on to other airlines and she tells me that it isn't spirits policy to find me any flight home. They could only reimburse me and I would have to book my own flight home. I leave the line and start searching for flights and it becomes clear that flights are booked going to NY. I eventually book a flight for the next day on United that leaves out of Miami airport, connects in Chicago and lands in Newark. I took this flight that was 3 times the cost of the Spirit flight, with connections, an hour and half drive from my house just so I could end the Spirit nightmare. Moral of the Story: For your sanity, to be treated professionally with consideration to your time, take any airline other than Spirit."
Pros: "The flight to Fort Lauderdale was outstanding in all respects, including carrying on our bags."
Cons: "The Spirit check-in for the flight back (2/27/17#616) was degrading, confused, and expensive: the worst ever in a long experience flying worldwide and our last with Spirit. After making them aware of a hip transplant, we were directed to the wrong location eliciting an rude expletive; redirected, we were told our carry-on was too big and charged $50. to check it. I had carried it on at Logan and with Delta 2/8 and 2/10) and many other airlines before. On board people all around us carried on bags similar in size to our checked bag."
Pros: "i like the assigned seating, i makes not rush to get on the plane first because ur seat is ur seat."
Cons: "seemingly all the rows of seating are too short. i'm only 5-11 tall and my knees were constantly against the seat in front of me. i sat in the middle seat on row 22. the lade next to me sat on the isle and even her knees were hitting and was uncomfortable. at one point the person in front of her leaned his seat back and it was all completely in her space, make her extremely uncomfortable. we had to ask flight attendant to ask the man to put his seat up some to give her some more room and comfort."
Pros: "On the opposite side of the helpful/friendly spectrum -there was one employee who heard my story and offered to let me use one of his free flights if I was charged for some reason. He waited while I went through the ticketing process again. That was VERY generous. I wish I had taken his name down."
Cons: "Did not receive a notification that my gate had changed to an entirely different terminal and I missed my flight. There was no way to even know/find where my new gate was located. They only had one Spirit employee at the gate that was on my ticket and she was busy checking the people in for another flight. Ladies at the correct gate were not friendly or helpful. Paid $200 to stay overnight in a hotel and I missed a day of work. The check-in/ticketing area for Spirit was a madhouse."
Pros: "Flight attendants on both flights were very nice."
Cons: "Shortcut security was not honored flying to fll. Was unaware of the so calley "bare fare". I paid almost $300 for my flight just to find out the night before that I had to pay an additional $142 for my seats and bags. Water wasn't even free! Flight was late departing but arrived On time. On the way home I got to the airport 2.5hrs early even though I checked in the night before just to be put in a long line because spirit appeared under staffed. The Spirit agent took our long coiled line and put us outside in a straight line...in the cold and rain! While in line, a Spirit passenger was visibly and audibly crying. A few other passengers including myself tried to help her. We informed a near by agent who also saw the crying woman and told us "it's not my job. She's not my concern." The lack of care and customer service was ridiculous. Not only will I never fly spirit again but I will encourage friends and family to boycott them as well."
Pros: "Safe transportation at a great price."
Cons: "The Spirit web site was not functioning properly when I tried to check-in for my flight and get boarding passes. I tried repeatedly to do this in the 24 hours prior to departure without success (and wasting a lot of time). Then later, while waiting in the long line at the airport to check my bags, the employees at the counter announced that their computers just went down. For 30 minutes increasingly agitated customers waited for the computers to function again so they could check their bags. This computer failure resulted in a late departure. For my return trip, again, IT competency at Spirit. Again their *&(^!&@! web site wouldn't work get me to the page to print my boarding pass."
Pros: "Departed on time & arrived early!"
Cons: "Having booked wheelchair service for my flight but I was unable to use it as the lines for baggage check-in & security were extremely long. I would have missed my flight waiting for the wheelchair service. There seemed to be no special line for wheelchair check-in at Ft Lauderdale airport due to the overcrowding. I was never even asked if I needed assistance until deboarded the plane in Chicago. It is a shame that Spirit does not take handy-capped passengers needs seriously at all locations. They did have decent wheelchair service in Chicago. If you do need wheelchair service on Spirit Airlines you will need to arrive 3+ hours prior to your flight when busy to be sure you don't miss your flight! Also, beware of their outrageous luggage charges even for carry-on luggage!"
Cons: "After a slight parking delay at the airport I made it to the Spirit check-in 43 minutes before departure. Spirit representatives had already left the counter leaving me, my family, and several other passengers who arrived just after me with no ability to get boarding passes. We proceeded to the security area where we could see the Spirit reps who could have easily checked us in at that point. We spoke out to them asking for help but they simply looked down and ignored us. They told the TSA agents they would not come out till after the flight departed. Imagine how frustrating that was to hear. No other airline behaves like this. Later, my request for cancellation and refund was rejected because I missed the 45 minute window. I am out $544. I managed to get a flight with Delta that morning and was treated like royalty by comparison. The Delta flight was almost the same price to boot. Never again Spirit! Not worth saving a few pennies to be treated like that."
Pros: "There was nothing about this experience that was handled well or in any way comfortable."
Cons: "First of all, the flight was delayed by more than 4 hours. Had I been notified of this, I wouldn't have had to get up at 3:30 AM to get to the airport in time. I signed up for the email notifications and am a Free Spirit member- none came. Second of all, the airport was in complete chaos. In fairness, there had been a shooting in terminal 2 the day before, but there was no organization, no one to ask about which line to stand in, etc.. A couple of employees with megaphones would have gone a long way. Third of all, the gate agent boarding the plane was the definition of rudeness and snarkiness. Fourth of all, while boarding the plane, and elderly man became unresponsive and had to be wheeled off the plane. Again, total chaos, no announcements. The man fell out of the wheelchair and expired on the jet bridge- ok, beyond Spirit's control, but the way the gate agent and flight attendants handled this was disgraceful. Fifth of all, we all had to disembark, then line up to board again, then they cancelled out flight. 6th- we were instructed to exit the terminal and rebook at the front desk. People ran like the starting gun had shot at the olympics. When I exited the terminal, we were met with a wall of people- total chaos- no one directing traffic- agents yelling at us- we were finally directed to line up outside in the hot sun (wearing black winter clothes) and proceeded to wait for over 4 hours. I didn't even get close to the desk- I booked a return flight on American for $430 out of Miami because people who were able to reach Spirit via phone (I was on hold for over 2 hours before my phone died) were saying they couldn't get us back to NYC until next week. I have tried unsuccessfully to reach Spirit to refund the money for my carry on bag."
Cons: "I expect when I am quoted a flight price that the price includes a seat. When I went to check in for my Spirit flight I discover that any seat has an additional charge. I call that false advertising. Worse of all is the Spirit check in process. I paid for my luggage and seat ( see above) in advance and printed out my boarding pass before I went to the airport. The check in procedure was a horror. Each of the two flights I still had to wait 40+ minutes to hand in my luggage. No check in machines. Just understaffed check in counters. Compare that Spirit check in experience with my last Southwest flight where I used a machine to print out my boarding pass and which also printed out my luggage tags and I just handed my luggage to an attendant.. Total Southwest check in time 5 minutes. Every one on line with me at Spirit was basically saying first time on Spirit and the last. Really the savings with Spirit in not that great when you add in the seat cost and the very high baggage charges. Not worth hassle for the small savings and resent the false price advertising"
Pros: "The flight crew was very good. They made constant announcements as to the status of the flight and anticipated turbulence. The flight attendants were also good"
Cons: "Where to begin. You arrive at the airport to endless lines. There were three lines to check in and we learned eventually that one line was for Cuban flights. One for us and one for something else. However, the staff was rude and there was no signage indicating which was which. Then the baggage claim lady charged me $59 extra for my bag but then said that if I had had my friends check the bag I wouldn't have had to pay the fee. Of course then it was too late. Then the flight was delayed because the bad overbooked it. Finally at Boston our bags took forever to arrive and when they did the were soaking wet. I understand that Spirit is meant to be the economical carrier but that is no excuse for rude and incompetent staff. I heard SOO many people say they would never fly Spirit again. Get it together Spirit!"
Cons: "Planes were dirty and were charged for carry on which I found to be a bit ridiculous. The money you save on the ticket ended up going to pay towards luggage so it would have been better going through a nicer airline. Planes really had nothing to offer as far as comfort. On the way home the plane had a 2 hour delay and no real customer service was given to a accommodate for the inconvincoence. Also had an issue with the luggage keeping us in the airport way longer than needed. Would not fly with spirit again"
Pros: "I arrived."
Cons: "Every time I fly Spirit Airlines, I swear I'll never do it again. Then I see the low fares and I say "okay, just one more time." This experience was another leg in that cycle. A low fare, a "one more time," and a fierce "oh hell no--never again." When I arrived at the airport, the ticket counter looked like a flea market. It was absolutely mobbed. My flight was departing in about an hour, and one woman in line had already been waiting for 2.5 hours. Since Spirit Airlines does not participate in the mobile boarding pass process (FOR SOME INANE GODFORSAKEN BULLSHIT REASON), I still had to check in and get my boarding pass. And since two other Spirit flights had recently been cancelled, the ticket counter line was a trainwreck. An utter mass of dispirited humanity, waiting, ironically enough, at a counter called "Spirit." I managed to maneuver my way through, and with several strokes of luck and a possible intervention from God, I left the sad zoo of passengers behind me and made it through security, to the gate, and into the boarding line, with my idiotic paper boarding pass. As you might imagine, I was somewhat rushed and a touch flustered, though grateful to be en route to my destination. I was thirsty though, a combination of the morning's odyssey, the recycled cabin air, and this human need to hydrate that we share with literally every living thing on the planet. So I waited patiently for the pilot to extinguish the "seatbelt" sign, walked up to the flight attendants and politely asked for a glass of water. "That will be $3.00," she said. I paused for a moment. Surely there must be a mistake. I wanted water. Not coffee or tea or lemonade or a cocktail. Just a glass of water. This is how I came to realize that access to something that is a biological necessity for survival--that I would be granted gratis almost anywhere else--costs, on Spirit Airlines. Only those with access to a functioning credit card will be served water. Now I understand that keeping costs down is the only way this poor excuse for an airline stays in business. Every one of its passengers is there as a personal compromise, dodging hidden fees for "legroom" and seat selection and peanuts at every turn to get to their location without selling their souls to the corporate demons who've re-vamped the age-old "bait and switch" and call it a bargain. But if Spirit persists in being a seething mess of a nightmare of a preposterous front of a business, and if their customers continue to play along and manage to navigate the utter catastrophe of a process it can become to reach a destination via Spirit Airlines, one might believe that once they sit down in their unassigned (unless you're willing to pay an additional $14 each way) se"
Pros: "Board flight. Fly to destination. I love the no frills, low luggage, easy on and easy off of this airline. My biggest feeling of stress on flights is the drink service. The cart is always blocking the bathroom, you are thinking of what free beverage you want the entire first hour, you spill some of it, then you have trash for the second hour of the flight. It's literally the worst part of flying other than the endless fear of death and facing your mortality with every hint of turbulence. This airline and others like it are amazing. No stress of awkwardly bothering your aisle mates with getting in and out when they just got a comp. cola. and you feel like you have to wait until they're done before you can go to the bathroom. Half the anxiety of flying is alleviated for me personally. Love this airline."
Pros: "I liked the cabin crew and the pilot."
Cons: "I didn't like the experience up to the point where I got on the plane. First the flight was delayed, these things happen though so I wasn't that upset about it. Then we got there an hour and forty minutes before departure and waited in line for baggage for an hour only to be told we were in the wrong line. Then we were directed to the correct line and waited another 20 minutes for baggage. Thankfully there wasn't a line for the security check and we made it to the gate with 5 minutes to spare. Needless to say we will never be flying this airline again."
Pros: "Unfortunately there is nothing positive to say here."
Cons: "Sadly we had a horrible experience at the airport with the spirit staff. The customer service representative had over 60 people lined up against the wall, not allowing them to "check in" because of minor delay. They were then hand picking who they would let in line, based on their flight and boarding pass. In addition to this I didn't want to spend my day at the airport so I booked another flight home. THEN to realize HE made a mistake..... That was the flight delayed! I then had to ask for a refund and explain that he mixed up my flight. Had 40 min to make it through security at that point. It's been 3 weeks and still no refund. Never again!"
Pros: "Polite staff on board"
Cons: "Unannounced gate change at the last minute. Almost missed plane because the change affected the terminal. It never displayed on the board. We had gone through security and had to exit the airport to get to the switched terminal which was far (10 walk) and had to get through new security check. After going through the full body scanner, a TSA agent patted my hair with her dirty gloves. Nobody should have their hair patted down after going through a full body scanner. This is a violation of my person, of my privacy. Also noted that only coloured women had their hair patted down. We should never be treated like animals or differently than other travelers."
Cons: "I have flown spirit a few times and each time all the staff from ground to stewards... are unfriendly, unhelpful, sour people. i believe it's because of your management style. I fly southwest and delta often and their staff is happy, helpful, delighted to be of service. while your fares are low, it's only 100$ more to fly better. and you coverup charges like departure taxes that are included with other fares in other airlines, so, hence, the fees, add up so quickly, it's become easier and more cost effective --even-- for the budget travelor to fly other airlines. we need friendly people in airlines. folks who love their jobs and treat each other respect. you can do a whole lot better Spirit airlines. really. everyone is becoming disgusted with your service."
Pros: "The boarding process was fast, which was nice. However, that is due to one of the things we did not like..."
Cons: "It cost money to carry on a bag! If it had been a small amount... $10-$15 or so, we would have shrugged it off, since the ticket price was lower than other airlines. However, to carry on a bag, it cost $53. To check a bag, it cost $50!! So no matter what, you are spending AT LEAST $50 more EACH WAY! If you were planning on carrying on a bag and checking, then you're really screwed. We were not informed of this when purchasing tickets. The airline hits you with it at check-in, so you really have no choice. Also, on the flight, there was no complimentary drinks. This doesn't bother me at all when it's a short flight, but for a flight that is over three hours, I feel it's the least they can do to offer a beverage. What also made the flight uncomfortable was that the seats did not recline, and the "tray table" was simply decoration. So even if I had decided to purchase a beverage, I would have no where to set it down because the tray table had no place for a cup. It was not big enough to even place a book or laptop on. It was a four hour flight, so I was planning on reading and working on my computer, but that did not end up happening. I would never use Spirit again. It was only $40 or so less than other airlines, and that is DEFINITELY NOT worth it."
Cons: "Over priced, instead of charging one rate and include the standards, a seat, a carry on, everything was a fee! Then the flight is delayed and there was no way to find information on line, had to drive to the airport to find the counter closed, and there was no way of making my connection, decided not to fly at all on this airline and bought a ticket someplace else. Am hoping to get a refund for all the expenses, but I have been trying to cancel the flight, and now the website doesn't seem to be working. Keeps telling me to try again!!"
Cons: "The trickery of low pricing is quickly realized with your inflated baggage and seating. No frills?? Water and a bag of peanuts wouldn't kill you. And the worst ever is your significantly inefficient ticketing process! A domestic flight shouldn't require a 2 hour airport arrival and even with that, leave 47 passengers at the gate... All that waited patiently thru limited attended ticketing and baggage drop lines followed by security all in an effort to maintain on time departure stats. Other airlines would at least provide a food voucher. I arrived at the airport in Ft. Lauderdale at 5:30 AM and didn't return to BWI until 12:30AM the next day. That's unconscionable and in this day and age -- flat out horrible business!"
Pros: "The only good thing I can say is that we were on time."
Cons: "Unfortunately my flight with Spirit was one of the most inconvenient unpleasant and most disappointing flight experiences I have ever had. Before I bought the ticket I made sure that my carry on bag fits the requirements for the free personal item carry on. I get to the airport and apparently my bag was one inch too big because the handle was sticking out of the grey line an inch and I had to go back to the baggage drop off and pay for an extra carry on bag. Since a carry on bag is more expensive than an actually checked suitcase, I obviously checked my bag. Where do you pay more for carry on's than checked in luggages? Either way needles to say I could have packed an actually suitcase in the first place since I ended up checking my bag. Finally on the plane the crew was very unfriendly and unprofessional. They chit chatted and were busy fixing their hair, while passangers boarded. Didn't look right or left to say hi and greet people. As I made my way all the way to the back where I was sitting I have noticed that the aircraft was covered in bread crumbles and cookies on the floor and seats from the flight before. I cleaned my seat and sat down. Security instructions... nobody cared that the window shields had to be open for take off and landing nore that passengers were having tabletts and purses on their laps. The backrests weren't in an upright position at all. Next thing the pilot did not really speak that great of an english so that the flight attendant had to repeat what he said in order for us to understand it. She announced that all drinks need to be paid for including water coffee and tea. Wow... what an amazing flight. Never again, and I can definitely not recommand this airline to anyone else. Tickets are not cheaper than others the airport is very inconvenient and you have to pay seperatly for everything else which makes it more and more expensive and in the end you don't save at all but actually pay way more than jetblue for example for a poor service and dirty planes. I am evry disapointed well, rather furious I paid so much money and had to check in a personal item that is supposed to be free online."
Cons: "1. I checked-in at the Kiosk 2 hours before the flight. Had to pay for my seat. Not an exit seat, JUST A REGULAR SEAT. 2. I waited an HOUR AND A HALF to "drop off" my luggage, that I was charged $50 for. (by the by - you have a fee for a carry on as well) 3. When I got to finally drop off my bag, it was given a "Late Check-in" tag, per #2, I was NOT late by any means. 4. My luggage didn't make it to my destination AND they would not send it to me because I was "a late check-in" (refer to #2). So I had to wait 5 hours in the neighborhood (thankfully I was from there and had family to hang out with) to go back to the airport and pick up my bag. So, all in all, a $145 ticket would have actually cost me $260. Oh - and you don't even get WATER on board... you have to pay for that as well. If the Spirit airline folks were nice, that might have been okay, but cherry on top SURPRISE - they were rude, borderline hostile. I experienced anxiety on the fact that I had to fly back on this craptastic airlines, so I actually wound up booking a flight with another airline (don't know if I can say whom here - but think.... PlaneAzure) and they were AWESOME. All in all, my new flight only cost me an additional $15 (because I would have had to pay $50 for my one check-in and $13 for my seat - and I'm active military - nope, they don't care). I'm surprised I didn't have to swipe my credit card to pay to use the lavatory. Never, ever again."