Cons: The car was very basic. I did rent "full size" cars before and were more comfortable than a Hyundai Sonata that we used this time.
Sep 11 2016
Pickup and drop off were fast and everyone very he
Pros: Overall service.
Oct 4 2016
Alamo sets the standard car rental at its best
Pros: Overall service
Oct 9 2016
Pros: Size of van was excellent
Cons: We discovered roaches in the van.
Oct 10 2016
Pros: I find the Alamo desk at the Luis Muñoz Marín International Airport in San Juan, PR to be very convenient, efficient, and valuable -- both in the pick-up and return phases of the process. I travel to PR once a month for work, and will only use Alamo because of the consistently good service.
Oct 13 2016
Pros: I received a Free upgrade because the car size I rented were not available. The service agent was great with directions and suggestions.
Cons: The long walk to get to the rental counter
Oct 18 2016
Best car rental experience
Pros: Fast check out, great prices, great customer service reps making sure that you find your car and that your experience is excellently
Pros: free upgrade to full sized vehicle due to shortage of economy cars in the lot.
Also, the staff attempted their best to find me discounts to mitigate the higher overall rates.
Cons: I got tagged with the higher costs due to the short notice and the beginning of the labor day weekend, close to twice the price of my lowest past bookings for the same route in the past.
Sep 15 2016
Very good experience
Cons: Pick up line, person took too long chatting with customers on what to do in PR , which is good in general but not is that conversation is too extended and hold the waiting time of the other customers in line , in particular is the other customs are in business trip with meeting time to hit.