Guest Reviews
Overall Rating
8.4 Excellent
Based on 181 reviews
Overall
8.2
Cleanliness
8.7
Comfort
8.5
Pickup/Dropoff
8.3
Value for money
8.1
Skip to main content
Langley car rental reviews and directory
Enterprise
Enterprise reviews
Car rental locations
╳
Enterprise
Locations in Langley
103c-20460 Langley Bypass
+1 604 532 8969
- 9.4
- 9.5
- 9.4
- 10.0
- 8.9
Recent reviews
10.0 Excellent
Aug 28 2016
Fantastic!
Pros: The staff at BWI airport were so professionally dressed, and helpful. I especially liked the way Abby walked me to the car, and then walked around with me for the inspection. The car was very clean, and smelled great. I returned the car at Dulles, and the staff there was great, too! Enterprise will now be my first choice when renting a vehicle in the future.
10.0 Excellent
Feb 6 2017
Pros: Great customer service at the 1307 Eastern Ave, Baltimore, MD branch
Cons: It would be nice to get a call if reserved cars are unavailable at time of reservation.
8.4 Excellent
Apr 17 2017
Friendly and Easy drop-off
Pros: Very friendly folks, and location was easy to find...
10.0 Excellent
Jun 19 2017
Weekend in Stafford Virginia
Pros: Arrived on time but earlie . Agent was very helpful. Got us to our vehicle and we were off. No problems nice car .
Cons: When we returned we got the car back to returns wo issue but the shuttle bus return to the airport was all backed up . Over 200 riders trying to get back to the airport . After 30 +mins they brought up 3 buses which seemed to catchup .
10.0 Excellent
Jul 4 2017
Pros: They were quick, efficient, and very friendly.
10.0 Excellent
Aug 9 2017
Kudos to Detrick and Rodney
Pros: Detrick and Rodney (at DCA Reagan National) were so very helpful! I screwed up my pick up royally! They handled my reservation quickly, with a very helpful attitude, and they were all around terrific! Detrick also wished me a happy birthday! Their superior customer service deserves to be publicly recognized. Bravo!
8.4 Excellent
Aug 27 2017
Cons: Price could have been less
10.0 Excellent
Sep 8 2017
Pros: Everything about the car was great
Cons: I was charged a lot more than my initial quote ($500 vs $300)
10.0 Excellent
Sep 11 2017
Pros: Easy to transact - good service
10.0 Excellent
Sep 17 2017
Easy drop off at the airport
Pros: Very simple return process, quick and easy.
Driving Force
Driving Force reviews
Car rental locations
╳
Driving Force
Locations in Langley
9522 200 Street
604-881-9559
- 10.0
- 10.0
- 10.0
- 9.3
- 10.0
Recent reviews
10.0 Excellent
Aug 14 2017
Great customer service
Pros: Initially there was a difficulty in renting the car. The staff went over and above to help.
10.0 Excellent
Aug 21 2017
Pros: It is a good company to deal with. I did not want to rent at the Abbotsford BC airport so ended up here.
Just have to add in the taxi fair of $70.00 each way but worked out fine.
The Mazda 3 was in good shape and good on fuel.
Cons: I was not aware that the company was closed on Sunday.
9.6 Excellent
Sep 7 2017
Lived up to my (high) expectations
Pros: I work in the service industry so I have high expectations and they lived up to them.
Hertz
Hertz reviews
Car rental locations
╳
Hertz
Locations in Langley
5923 Production Way
+1 604 532 9360
- 10.0
- 10.0
- 10.0
- 10.0
- 10.0
Recent reviews
10.0 Excellent
Jun 29 2017
Very friendly, efficient, and made every effort to please us.
Pros: Great car, good price. Sales people made us feel welcome and valued.
Alamo
Alamo reviews
Car rental locations
╳
Alamo
Locations in Langley
20795 Langley By-pass
604 534 1907
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
8.0
Cons: At pickup, clerk was not clear about describing insurance options and I had to have him redo the rental paperwork because he led me to pick the wrong option.
review from
-
10.0
Almo Great Price & Service in BWI
Pros: All of the rental car companies at BWI are serviced by the same large shuttle bus. The price and service at Alamo could not be beat for my trip.
review from
-
9.6
Great service
Pros: Quick and easy. Everyone friendly and helpful.
review from
-
4.0
Cons: Had to wait in a long line to get a car ..not many cars on the lot
review from
-
4.8
Add lot of charges
Cons: I rented two cars in Alamo for each of my brothers. They do not speak English so when they pick them up, Alamo charged them lots of extra insurance including Road assistance. When my brother asked them why, he said it was required in the USA for them to have them. When I call to complain, they told me that I would have to wait 48 hours for someone to get back to me. We rented the car for 4 days. I received a call on the 2 day to tell me that I can take it to any Alamo and they will take the charges for us; however, I will have to pay them up to the moment that I had the cars (2 days!) so I guess it was not so much of a requirement as Alamo staff trying to steal your money. We were really far away from any Alamo so we had to pay double for each car of what we actually rented the car for. I was extremely upset that Alamo takes advantage of their customers this way. I will do everything in my power to NEVER rent from Alamo again.
review from
-
3.6
Add lots of charges
Cons: I rented two cars in Alamo for each of my brothers. They do not speak English so when they pick them up, Alamo charged them lots of extra insurance including Road assistance. When my brother asked them why, he said it was required in the USA for them to have them. When I call to complain, they told me that I would have to wait 48 hours for someone to get back to me. We rented the car for 4 days. I received a call on the 2 day to tell me that I can take it to any Alamo and they will take the charges for us; however, I will have to pay them up to the moment that I had the cars (2 days!) so I guess it was not so much of a requirement as Alamo staff trying to steal your money. We were really far away from any Alamo so we had to pay double for each car of what we actually rented the car for. I was extremely upset that Alamo takes advantage of their customers this way. I will do everything in my power to NEVER rent from Alamo again.
review from
-
4.0
Cons: I rented two cars in Alamo for each of my brothers. They do not speak English so when they pick them up, Alamo charged them lots of extra insurance including Road assistance. When my brother asked them why, he said it was required in the USA for them to have them. When I call to complain, they told me that I would have to wait 48 hours for someone to get back to me. We rented the car for 4 days. I received a call on the 2 day to tell me that I can take it to any Alamo and they will take the charges for us; however, I will have to pay them up to the moment that I had the cars (2 days!) so I guess it was not so much of a requirement as Alamo staff trying to steal your money. We were really far away from any Alamo so we had to pay double for each car of what we actually rented the car for. I was extremely upset that Alamo takes advantage of their customers this way. I will do everything in my power to NEVER rent from Alamo again.
review from
-
4.4
Add lots of charges
Cons: I rented two cars in Alamo for each of my brothers. They do not speak English so when they pick them up, Alamo charged them lots of extra insurance including Road assistance. When my brother asked them why, he said it was required in the USA for them to have them. When I call to complain, they told me that I would have to wait 48 hours for someone to get back to me. We rented the car for 4 days. I received a call on the 2 day to tell me that I can take it to any Alamo and they will take the charges for us; however, I will have to pay them up to the moment that I had the cars (2 days!) so I guess it was not so much of a requirement as Alamo staff trying to steal your money. We were really far away from any Alamo so we had to pay double for each car of what we actually rented the car for. I was extremely upset that Alamo takes advantage of their customers this way. I will do everything in my power to NEVER rent from Alamo again.
review from
-
9.2
Pros: Staff who checked in and out car were great. Friendly happy quick and knowledgeable. Front desk seemed irritated and was not as helpful.
review from
-
6.4
Cons: Car didn't prison as expected
review from
-
4.0
Cons: thet did not have the car you rented to me. they tried to switch me to a KIA soul
review from
-
10.0
Easy and convinient
Pros: The line for checking at the rental center was long but it ran pretty quick. They stuff was very quick and practical.
review from
-
10.0
Almo Great Price & Service in BWI
Pros: All of the rental car companies at BWI are serviced by the same large shuttle bus. The price and service at Alamo could not be beat for my trip.
review from
-
9.6
Great service
Pros: Quick and easy. Everyone friendly and helpful.
review from
-
9.2
Pros: Staff who checked in and out car were great. Friendly happy quick and knowledgeable. Front desk seemed irritated and was not as helpful.
review from
-
10.0
Easy and convinient
Pros: The line for checking at the rental center was long but it ran pretty quick. They stuff was very quick and practical.
review from
-
4.0
Cons: Had to wait in a long line to get a car ..not many cars on the lot
review from
-
4.8
Add lot of charges
Cons: I rented two cars in Alamo for each of my brothers. They do not speak English so when they pick them up, Alamo charged them lots of extra insurance including Road assistance. When my brother asked them why, he said it was required in the USA for them to have them. When I call to complain, they told me that I would have to wait 48 hours for someone to get back to me. We rented the car for 4 days. I received a call on the 2 day to tell me that I can take it to any Alamo and they will take the charges for us; however, I will have to pay them up to the moment that I had the cars (2 days!) so I guess it was not so much of a requirement as Alamo staff trying to steal your money. We were really far away from any Alamo so we had to pay double for each car of what we actually rented the car for. I was extremely upset that Alamo takes advantage of their customers this way. I will do everything in my power to NEVER rent from Alamo again.
review from
-
3.6
Add lots of charges
Cons: I rented two cars in Alamo for each of my brothers. They do not speak English so when they pick them up, Alamo charged them lots of extra insurance including Road assistance. When my brother asked them why, he said it was required in the USA for them to have them. When I call to complain, they told me that I would have to wait 48 hours for someone to get back to me. We rented the car for 4 days. I received a call on the 2 day to tell me that I can take it to any Alamo and they will take the charges for us; however, I will have to pay them up to the moment that I had the cars (2 days!) so I guess it was not so much of a requirement as Alamo staff trying to steal your money. We were really far away from any Alamo so we had to pay double for each car of what we actually rented the car for. I was extremely upset that Alamo takes advantage of their customers this way. I will do everything in my power to NEVER rent from Alamo again.
review from
-
4.0
Cons: I rented two cars in Alamo for each of my brothers. They do not speak English so when they pick them up, Alamo charged them lots of extra insurance including Road assistance. When my brother asked them why, he said it was required in the USA for them to have them. When I call to complain, they told me that I would have to wait 48 hours for someone to get back to me. We rented the car for 4 days. I received a call on the 2 day to tell me that I can take it to any Alamo and they will take the charges for us; however, I will have to pay them up to the moment that I had the cars (2 days!) so I guess it was not so much of a requirement as Alamo staff trying to steal your money. We were really far away from any Alamo so we had to pay double for each car of what we actually rented the car for. I was extremely upset that Alamo takes advantage of their customers this way. I will do everything in my power to NEVER rent from Alamo again.
review from
-
4.4
Add lots of charges
Cons: I rented two cars in Alamo for each of my brothers. They do not speak English so when they pick them up, Alamo charged them lots of extra insurance including Road assistance. When my brother asked them why, he said it was required in the USA for them to have them. When I call to complain, they told me that I would have to wait 48 hours for someone to get back to me. We rented the car for 4 days. I received a call on the 2 day to tell me that I can take it to any Alamo and they will take the charges for us; however, I will have to pay them up to the moment that I had the cars (2 days!) so I guess it was not so much of a requirement as Alamo staff trying to steal your money. We were really far away from any Alamo so we had to pay double for each car of what we actually rented the car for. I was extremely upset that Alamo takes advantage of their customers this way. I will do everything in my power to NEVER rent from Alamo again.
review from
-
6.4
Cons: Car didn't prison as expected
review from
-
4.0
Cons: thet did not have the car you rented to me. they tried to switch me to a KIA soul
review from
Avis
Avis reviews
Car rental locations
╳
Avis
Locations in Langley
19887 Fraser Highway
(1) 604-539-2847
2430 King George Boulevard, Unit 100
+1 604 536 5307
Guest Reviews
Overall Rating
8.8 Excellent
Based on 5 reviews
Overall
8.4
Cleanliness
8.8
Comfort
9.2
Pickup/Dropoff
9.6
Value for money
8.0
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Budget
Budget reviews
Car rental locations
╳
Budget
Locations in Langley
19833 Fraser Highway
604-668-7000
Guest Reviews
Overall Rating
7.0 Good
Based on 15 reviews
Overall
6.9
Cleanliness
7.5
Comfort
6.8
Pickup/Dropoff
6.5
Value for money
7.5
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
-
4.8
Cons: The receptionist was rude, acted as if I was bothering him with my questions. I wasn't allowed to utilize my military discount. The car smelled of smoke and it was damaged (right bumper and undercarriage) when I picked it up. When I dropped it off the receptionist stated that I possibly liable. I will NEVER use Budget again.
review from
-
9.2
Pros: The desk agent was very friendly and efficient, even though she was all by herself during a busy rush.
Cons: The desk area where you go to speak to the agent seemed a little run down.
review from
-
9.6
Pros: Quick check in, cleanliness of vehicle, price.
Cons: The process for drop off after hours was a concern. No agent was on duty and no one was there to inspect and verify that no damage was present.
review from
-
4.8
Lines In Terminal
Pros: Really can't think of anything.
Cons: I rented a car from the Budget in Baltimore. There was one person working the counter and a line of 20-30 people waiting. I asked to pay for a larger truck and was told that none wore available. I then watched as the person behind me in line, walked to his full size SUV. I really wish I had paid extra to deal with a different rental company such as Enterprise. I won't make that mistake a second time.
review from
-
4.0
Pros: Nice easy pickup and dropoff
Cons: My flight was delayed so I picked my car up late which resulted in an increase in price.
review from
-
10.0
Pros: Clean and efficient facility.
Cons: The representative was a little unclear as to wear my car was...
review from
-
8.8
Pros: Having the car on with the trunk open when I walked out was pretty sweet when I thought I would have to wait and the desk check in had taken a while. Great value.
Cons: While the customer service was fine I feel like the other rental companies have been a lot friendlier.
review from
-
2.0
Hold too much
Cons: Hold too much on my credit cards
review from
-
9.2
Pros: The desk agent was very friendly and efficient, even though she was all by herself during a busy rush.
Cons: The desk area where you go to speak to the agent seemed a little run down.
review from
-
9.6
Pros: Quick check in, cleanliness of vehicle, price.
Cons: The process for drop off after hours was a concern. No agent was on duty and no one was there to inspect and verify that no damage was present.
review from
-
10.0
Pros: Clean and efficient facility.
Cons: The representative was a little unclear as to wear my car was...
review from
-
8.8
Pros: Having the car on with the trunk open when I walked out was pretty sweet when I thought I would have to wait and the desk check in had taken a while. Great value.
Cons: While the customer service was fine I feel like the other rental companies have been a lot friendlier.
review from
-
4.8
Cons: The receptionist was rude, acted as if I was bothering him with my questions. I wasn't allowed to utilize my military discount. The car smelled of smoke and it was damaged (right bumper and undercarriage) when I picked it up. When I dropped it off the receptionist stated that I possibly liable. I will NEVER use Budget again.
review from
-
4.8
Lines In Terminal
Pros: Really can't think of anything.
Cons: I rented a car from the Budget in Baltimore. There was one person working the counter and a line of 20-30 people waiting. I asked to pay for a larger truck and was told that none wore available. I then watched as the person behind me in line, walked to his full size SUV. I really wish I had paid extra to deal with a different rental company such as Enterprise. I won't make that mistake a second time.
review from
-
4.0
Pros: Nice easy pickup and dropoff
Cons: My flight was delayed so I picked my car up late which resulted in an increase in price.
review from
-
2.0
Hold too much
Cons: Hold too much on my credit cards
review from
National
National reviews
Car rental locations
╳
National
Locations in Langley
20795 Langley By-pass
604 534 1907
Guest Reviews
Overall Rating
9.6 Excellent
Based on 5 reviews
Overall
9.6
Cleanliness
9.6
Comfort
9.6
Pickup/Dropoff
9.6
Value for money
9.6
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Car rental locations
╳
Sunnycars
Locations in Langley
9522 200 Street
Car rental locations
╳
Thrifty
Locations in Langley
5923 Production Way
(604) 532-9360
16 travelers who rented a car in Langley gave the car agency they used an average rating of 9.5