4.0 OkayApr 5 2021
Drop off easy. It was not open. Pick up the staff were poor. I rented a SUV, they tried to give me a minivan. When I told the clerk this he ask me in a rude manner why I needed an suv. He then switched my to an suv gave me the keys and told me the car was outside to the right. 5 mins later I came back in and informed him that there were no vehicles fitting his description to the right. I informed him that there was a vehicle fitting that description at the left of the building.. at which he said then that's the one. This is the first time that I have rented a car (with the exception of at an airport) where a staff member did not walk me to the car did a basic inspection.Greet the customer like you would like to be greeted, show the client the to the vehicle and give a brief tutorial of some basic functions - like starting the car, adjusting the seat, the mirrors, - just some basic safety functions. It shows you care and perhaps the next time the client rents a car she/he may remember the professionalism at this dealer and price point would not be the only consideration in renting a car.
10.0 ExcellentSep 2 2020
Staff was great, very friendly.location is hard to find
10.0 ExcellentJun 27 2019
The staff was friendly and very informative. The car was clean, good in gas.The car tires pressure was low.
2.0 MediocreSep 10 2018
Terrible customer serviceTerrible customer service
10.0 ExcellentMar 21 2018
Car was exactly as expected, ran well, no problems; friendly helpful service people, no difficulties or delays.
10.0 ExcellentOct 5 2017
Truckin!Great Toyota Tundra Pick Up Truck needed for a business opportunity. Located 3 miles from my office, very convenient. Enjoyed the Sirius XM radio stations.I had to return it.
10.0 ExcellentSep 20 2017
Professional experienceQuick, and clear on issues.
10.0 ExcellentAug 22 2017
Best car rental experienceGreat people, upgraded to a Land Rover.Nothing
10.0 ExcellentJun 13 2017
Jetted around in our Jetta!Friendly staff. Zoom! Zoom!
2.0 MediocreMar 21 2017
Horrible, wouldn't recommend renting from hereNothingOne of the worst rentals I have ever had. I travel for work, rented an economy car (am a hertz gold plus member as well) and ended up getting a little Yaris that wouldn't go over 60 mph. The doors had to be locked from the inside. Absolute nightmare. When I took it back after the rental was complete, the agent asked how things were and I told him what was wrong with the car. He was so nasty and argued with me for 10 minutes stating that a Yaris isn't supposed to go over 60 mph. I'm disgusted. He was so rude. I have never heard of a car, especially in America, not able to go over 60 mph. This is a first world country. Horrible experience hertz. I won't rent with you again.