Cons: So I made a reservation and it was confirmed for pick up. I get dropped off at the trailer home/office right off the highway and my ride leaves me. When I get inside, I give my last name and reservation number, they said 'sorry sir, we don't have your van'. I was utterly so upset, I was speechless. They just didn't have it and could not give me a replacement. To top it all off, they couldn't drop me off back at work, and offered to call me a cab. The workers were fine, I guess it's the owner of that store who doesn't give a s**t...
Feb 28 2016
Cons: Budget , did not have the car I paid for and gave me a smaller car at the same price , need help to fix this , should get a refund .
Jun 24 2016
Unlimited Mileage not respected.
Pros: The car itself was very good, clean and comfortable.
Cons: When I picked up the car rental, I was informed that I had to pay and additional fee for unlimited mileage. When I placed my reservation, it stated unlimited mileage. I was told that it was unlimited only in the 3 local counties. Never saw any disclaimers or fine print regarding that. Very disappointed.
Jun 30 2016
Pros: Vehicle was New.
Jul 25 2016
Cons: Because of some new policy they just instated I was forced to take a $350 Uber ride 4hrs because my Business Card did not have my name on it and they couldn't verify I worked for the company that made the reservation. What a joke, I was wearing a damn company shirt with 9k worth of product with the company logo plastered all over 60 boxes. I will advise my company (who rents 4-6 vehicles every weekend) to rent elsewhere.
Jul 30 2016
Cons: They didn't have any cars when I goth there, so the whole point of making a reservation.. Don't rent here
Apr 17 2017
Pros: Great customer service, able to accommodate when needed without a question.
Cons: Everything was fine, car could be a little newer but it worked for what I needed.
Pros: The car was nice. Drove smoothly but the passenger seat was uncomfortable my husband was not happy. He drove the last hour and I sat in the passenger seat and noticed it and felt it.
Jan 9 2017
pick up from the valley
Pros: Clean and easy drop off
Cons: At what stage is it important enough to inform me that I require a credit card in order to rent from the valley heading north (I simply do not own or want one)? A visa debt card is fine for any other booking I have made. I had based my plans around the car and only for my father in law had not left and rented the car using his card, I would have been stranded.
Pros: It would be very helpful to explain upfront in obvious language that there is a credit check and a corresponding deposit hold on the card used. Not being aware of this caused me to have $350 less of a budget to use on my trip. It could have been devastating in a different situation. I was lucky to have made due with the remaining funds I had.
Jan 18 2017
Cons: There was no car available when I arrived.
Mar 10 2017
A Walk Too Far
Cons: For a person in less than good health, it's a longish uphill slog in 90 degree heat from the parking area to the terminal and counter. There's no clear loading/unloading area for rental car dropoff.