Cons: So I made a reservation and it was confirmed for pick up. I get dropped off at the trailer home/office right off the highway and my ride leaves me. When I get inside, I give my last name and reservation number, they said 'sorry sir, we don't have your van'. I was utterly so upset, I was speechless. They just didn't have it and could not give me a replacement. To top it all off, they couldn't drop me off back at work, and offered to call me a cab. The workers were fine, I guess it's the owner of that store who doesn't give a s**t...
Feb 28 2016
Cons: Budget , did not have the car I paid for and gave me a smaller car at the same price , need help to fix this , should get a refund .
Jun 24 2016
Unlimited Mileage not respected.
Pros: The car itself was very good, clean and comfortable.
Cons: When I picked up the car rental, I was informed that I had to pay and additional fee for unlimited mileage. When I placed my reservation, it stated unlimited mileage. I was told that it was unlimited only in the 3 local counties. Never saw any disclaimers or fine print regarding that. Very disappointed.
Jun 30 2016
Pros: Vehicle was New.
Jul 25 2016
Cons: Because of some new policy they just instated I was forced to take a $350 Uber ride 4hrs because my Business Card did not have my name on it and they couldn't verify I worked for the company that made the reservation. What a joke, I was wearing a damn company shirt with 9k worth of product with the company logo plastered all over 60 boxes. I will advise my company (who rents 4-6 vehicles every weekend) to rent elsewhere.
Jul 30 2016
Cons: They didn't have any cars when I goth there, so the whole point of making a reservation.. Don't rent here
Apr 17 2017
Pros: Great customer service, able to accommodate when needed without a question.
Cons: Everything was fine, car could be a little newer but it worked for what I needed.
Pros: The car was nice. Drove smoothly but the passenger seat was uncomfortable my husband was not happy. He drove the last hour and I sat in the passenger seat and noticed it and felt it.
Jan 9 2017
pick up from the valley
Pros: Clean and easy drop off
Cons: At what stage is it important enough to inform me that I require a credit card in order to rent from the valley heading north (I simply do not own or want one)? A visa debt card is fine for any other booking I have made. I had based my plans around the car and only for my father in law had not left and rented the car using his card, I would have been stranded.
Pros: It would be very helpful to explain upfront in obvious language that there is a credit check and a corresponding deposit hold on the card used. Not being aware of this caused me to have $350 less of a budget to use on my trip. It could have been devastating in a different situation. I was lucky to have made due with the remaining funds I had.
Jan 18 2017
Cons: There was no car available when I arrived.
Mar 10 2017
A Walk Too Far
Cons: For a person in less than good health, it's a longish uphill slog in 90 degree heat from the parking area to the terminal and counter. There's no clear loading/unloading area for rental car dropoff.
Pros: The car was overall one of the best rental car experiences I've had. The people at Hertz were kind and helpful. The car itself was luxurious and top of the line. I especially love the doors that open with a click of a button. I super enjoyed renting this car and renting from Hertz