Cons: I called and made reservations I show up to the airport to pick up my car you said my credit my debit card wasn't good enough you left me hanging 300 miles from home I had no way to get around you left me hanging luckily I went to Avis and they took my debit card I will always you save us and I will tell everybody never to use Hertz
Jul 19 2016
Pros: Nice car, clean
Cons: Pick up location was hard to find.
Dec 29 2016
Pros: Reserved a mid sized suv for family trip through questionable weather specifically for the 4 wheel drive. Was later told they couldn't promise a 4 wheel drive even though reservation was made months in advance. Check in and out was very easy with friendly staff. Was given a RAV4 instead of promised Jeep liberty that was ok except high beams didn't work. Price was good but there was snafu with a gift certificate that took extra calls to figure out. . Overall ok but not great.
May 11 2017
Pros: Check in desk to car 1 minute walk
Jun 5 2017
Pros: the efficiency
Jun 20 2017
took a long time to give us the car
Pros: staff very courteous
Cons: The computer told the employee that the price we prepaid was not allowed, check with their supervisor. She found the supervisor, both said they never saw this exception. They called their back office, no one is familiar with that exception. took about a half hour to get our rental, otherwise, it's good.
Sep 5 2017
Pros: The car was great - very comfortable. The desk agent was knowledgeable and prompt.
Cons: We had rented a car the prior week and had to switch cars for the second week rental so that the second vehicle could be transported to Michigan to be sold. It would have been ideal - and less hassle of moving luggage - to keep the original car (which also had Michigan plates), but both vehicles were comfortable and met our needs.
Cons: Fill the gas tank to the fullest. It's easier to return that way.
Jan 17 2017
One way rental rip off
Pros: The car was fine.
Cons: The drop off fee is OUTRAGEOUS for a one way rental. Also do NOT purchase the advertised insurance. It's a scam. When I picked up the car they informed me it was basically pointless, and I had to purchase theirs too. $33 down the drain.