Pros: Staff are great and cooperative. Cars are great and price is reasonable
Oct 4 2016
Pros: great on gas
nice customer service team at the desk
Cons: Car was less than 1/2 full at pick up
Car indicated code 82 - oil change soon at pick-up
Car tires - tire indicator came on 1st day of trip and I had to fill up the tires. Had to travel some distance to find a gas station.
One of the tires was missing a value cap. I had to go to 3 different shops to try and find a value cap. Luckily Canadian Tire service was very nice and gave me one.
I am a women travelling on my own. I rent vehicles so I can be worry free. Wasn't the case with this rental.
Nov 30 2016
Cons: The customer representative had an ignorant and condescending attitude at pick up time.
He tried to say that I could not pay for the rental with my credit card while my wife was the only driver. He insisted that their policy was to charge the driver own credit card for the rental. Following a short confrontation, he proceeded with charging my card for my wife rental.
Dec 30 2016
Pros: The hospitality of your workers was phenomenal. I could not have asked for better service.
Cons: Having never driven a late model Caravan I found the brakes to be really touchy. It took a lot of getting used to. The seats behind the driver were not clean. It looked like kids had put their boots or shoes up against the front seats. I tried to clean them before I brought other passengers into the car but I think they needed a more thorough cleaning.
Mar 30 2017
Pros: Great price. Staff was very helpful and efficient.
May 29 2017
Cons: I went into enterprise and they told me I wasn't allowed to rent from them because I was only 22. Luckily, I went to Hertz just up the street who had no issue renting me a car.
Sep 23 2017
Pros: My original reservation was cancelled by mistake. But enterprise went out of their way to find me another vehicle. It was even better than the one I booked and a little cheaper.
Aug 11 2016
Pros: Everything was excellent. No complaints.
Nov 14 2015
Pros: I liked the quick service and courtesy of the representative
Cons: The car model year and use on it, the cleanliness
Jan 16 2016
Pros: I loved the value for the price. It was a good rental and the Enterprise team were great in service and courtesy.
Pros: The Customer Service at the pick up and drop off were really friendly, helpful and on the ball. The price was as expected from my booking, and I was happy with $20/day for the car.
Cons: The pick up location was changed via email less than 1 day from the pick up time (car was booked 5 days in advance). Every time I spoke with an Avis CSR on the phone, I was given different information as to why that is. The website is inconsistent with information about that as well, as I can still book at the 'closed' location. Very frustrating to be given different bits of information over and over again.
It started with me calling in to confirm my reservation and costs (1 day after booking) and everything, including the pick up location, was confirmed. To the follow up calls about the change in location and the change in drop off location without notice. Definitely frustrating and still trying to work this out.