Pick-up location | Mountain Home |
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Rental locations | 1 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
Minivan |
Passenger van |
SUV |
Commercial |
Pickup truck |
Budget
6.7
Good
123 reviewsCleanliness
6.9
Comfort
7.9
Pick-up/Drop-off
7.8
Value for money
7.0
One location in Mountain Home
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10.0 Excellent
May 2022
4.0 Okay
May 2021
Pros:
Car was clean.Cons:
Desk attendant at pick up was rude and seemed to like surprising us with fees/deposits instead of explaining things, even when we approached the desk and said good morning and waited to be called up to the desk, instead of just waltzing up and demanding service. We tried to start things off nice since it was 7am, but it was not reciprocated. My brother and I are tall/big guys, and so we try to be extra nice in order to not be scary, and so we are very concientous about our approach with people. We said 'hello' and 'how are you' to the drop off attendant. The drop off attendant said 4 words total: 'Hello,' and, 'Okay, you're good.'2.0 Mediocre
Apr 2021
Cons:
Bad customer service d2.0 Mediocre
Apr 2021
Pros:
Didn't get the chance to like anything, booked my rental and wasn't able to get it because I was going to pay with a debit card.Cons:
EVERYTHING2.0 Mediocre
Feb 2021
Pros:
The car was clean.Cons:
I was duped at the counter by being told that if I prepaid for fuel it would be less expensive. I questioned the $109 charge for my $45 rental and was led to believe that it would be reduced to the amount of fuel I used. At turn in they charged me $109 even though I only used a quarter tank of fuel (at $2.62 a gallon)? Very misleading!10.0 Excellent
Sep 2020
Cons:
Nothing. Everything was perfect.Alamo
8.7
Excellent
82 reviewsCleanliness
9.4
Comfort
9.7
Pick-up/Drop-off
8.8
Value for money
8.8
One location in Mountain Home
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10.0 Excellent
Apr 2021
Pros:
Great staff, easy process.10.0 Excellent
Oct 2020
Pros:
The young man that attended us was very nice and helpful! We loved the car as well, so much my boyfriend was considering buying the same one for himself! lolCons:
Nothing could have been better, everything was perfect :)10.0 Excellent
Oct 2020
Pros:
Staff was very nice and helpful. Definitely loved the vehicle! My boyfriend loved it so much he was considering buying the same one! lolCons:
Absolutely nothing could have been better, everything was perfect :)9.2 Excellent
Sep 2020
Pros:
Staff very friendly and the vehicle was exactly what I was promised.Cons:
The vehicle had a strong smell of cigarettes.. Even though it specifies no smoking whoever had the vehicle before us smoke inside.9.6 Excellent
Jul 2020
Pros:
Courteous, friendly staff.Cons:
They could have given me the rental free of charge... In all honesty, I can't think of anything to suggest for improvement but I'm somewhat easy to please.10.0 Excellent
May 2020
Pros:
Very friendly and professional customer service.Enterprise
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Mountain Home
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10.0 Excellent
May 2018
Pros:
Fast and excellent check in.10.0 Excellent
Apr 2018
Pros:
We were happy with the one way rental option with a drop off in Salt Lake City.10.0 Excellent
Jan 2018
Pros:
I liked how pleasant each Enterprise employee was. The car was clean and exactly suited my travel needs.Cons:
I don't have any complaints this time.10.0 Excellent
Jan 2018
Pros:
Got a better car then expected and it was brand new. I also got an amazing price. Nice service too.8.8 Excellent
Jan 2018
Pros:
I loved the car-such ease of driving. Plus ease of rental process both beginning and ending.. Couldn't have worked out better for my daughter's and my purposes today! Thanks.Cons:
There was trash in the glove box, and some whitish messiness on the back seat behind passenger seat.10.0 Excellent
Jan 2018
Pros:
The young man who checked us out in the Boise airport (sorry that I am not able to remembe his name) was extremely helpful and very friendly. The process for both picking up and returning the vehicle went very smoothly. Jesus at SeaTac was also friendly and helpful. The car was clean and comfortable. It was a great value.Hertz
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Mountain Home
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9.2 Excellent
Feb 2019
Pros:
Desk staff went above and beyond in friendliness, providing maps, tourist information and road trip suggestions around state. Absolutely wonderful "small town" kind of experiance10.0 Excellent
Apr 2018
Pros:
The ease of pickup/drop off, customer service was friendly, car was clean and in great shape!Cons:
There was nothing in my experience that needs improvement.2.0 Mediocre
Mar 2018
Pros:
nothingCons:
They lied to me multiple times about everything. I called to verify everything before I left. When I got there to pick it up. everything they told me about debit cards and insurance the day before was wrong.10.0 Excellent
Mar 2018
Pros:
Car lot is right next to the terminal. Check in and drop off was easy.10.0 Excellent
Dec 2017
Pros:
Brand new car. Drive well in the snow. Easy pick up. Even included a snow brush.10.0 Excellent
Nov 2017
Pros:
Very good service at the Boise Airport Clean and well-maintained vehicle Hertz promised an AWD SUV and delivered on that promiseAvis
6.8
Good
27 reviewsCleanliness
7.3
Comfort
7.9
Pick-up/Drop-off
7.9
Value for money
5.9
One location in Mountain Home
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10.0 Excellent
Apr 2020
Pros:
Friendly staff. Pick up and drop off process were simple and quick. I got a very nice and comfortable vehicle.Cons:
I requested no insurance coverage and noticed that I had been charged an optional charge. Once I called, they rectified it.9.6 Excellent
Oct 2018
Pros:
First time I ever rented from Avis. Everything went very well. We got a nice upgrade though the ticketing agent never said why. I would like to have known though it was a pleasant surprise when we got to the car at 1:00 a.m. Really enjoyed the Ford Edge. I will actually consider looking at them the next time I am in the market for a vehicle.Cons:
Just as mentioned in the likes. Would have been nice to have been told we were getting an upgrade but I can't blame the agent as it was 1:00 a.m. and we were all tired.10.0 Excellent
May 2018
Pros:
My flight was late arriving and the agent stayed approx 45 min. so I could get the car when I arrived.10.0 Excellent
Apr 2018
Pros:
Boise facility tops.Cons:
No car manual.8.0 Excellent
Mar 2018
Pros:
The car was really nice and customer service was friendly.Cons:
Seats were stiff7.6 Good
Dec 2016
Pros:
Nice people, clean car, easy pick-upCons:
I declined all of the gas options and returned the car completely full, filling it at the station right there at the airport. Nonetheless, they charged me $13.99 for gas without telling me. I noticed when I reviewed the receipt while sitting at the gate for my flight. I was so made I went out through security and initially they said I needed to produce a gas receipt, which was the first I'd heard of it. Eventually they relented and took the charge off. The guy at the desk was great but the policy from Avis is mean-spirited and another example of customer-unfriendliness.Thrifty
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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2 locations in Mountain Home
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7.2 Good
May 2018
Pros:
I liked the gas mileage the bestCons:
Trying to get extra money out of people for something they didn’t do after being told everything was ok. We will never do business with this company again7.2 Good
May 2018
Pros:
I liked the gas mileage the bestCons:
Trying to get extra money out of people for something they didn’t do after being told everything was ok. We will never do business with this company againNational
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
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One location in Mountain Home
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Reviews
10.0 Excellent
May 2018
Pros:
Very easy10.0 Excellent
Feb 2016
Pros:
the agent who helped me was very pleasant and helpful.Cons:
the cars a good distance from the desk. pretty much have to walk across the whole airport and outside through the parking lot.10.0 Excellent
May 2018
Pros:
Very easy10.0 Excellent
Feb 2016
Pros:
the agent who helped me was very pleasant and helpful.Cons:
the cars a good distance from the desk. pretty much have to walk across the whole airport and outside through the parking lot.Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Mountain Home
Most popular car type | Standard |
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