Pros: Car was in good condition, pick up and drop off locations easy to find.
Cons: The staff did not speak much English and although I speak some Italian it was difficult to communicate with them and understand what was happening at pick up and drop off, particularly with regards to insurance.
Sep 20 2016
Pros: Easy pickup and drop off. The staff was very helpful. They call a taxi for us after the drop off.
Oct 19 2015
Pros: Car for the money. Very fuel efficient, easy to drive, and in good shape.
Cons: Return location was very hard to find because they moved and no phone number.
Cons: Waited in line a long time! Had to pay extras Kayak did not quote me! Cost me an extra $100! Walked into the rental car area and my car wasn't there. I had to track someone down and was finally given a different car!
Pros: They are off site and didn't provide shuttle info, the shuttle driver wouldn't let me ride because the booking agency and rental car company have different names (Ace and Gold Star), and they refused to rent a car to me in the end because I didn't bring my international license (which no company in Italy has ever asked for). I paid nearly 90 Euros for additional insurance that had the wrong days listed, and it was a third party company so they charged me even though the car reservation was denied and canceled. Overall it was a horrible experience. They deserve negative stars and you should stop including them on your website.
Pros: Great little car (Fiat Panda) to drive through narrow Tuscan city streets.
Cons: Pick-up was chaos: We had booked the car at Dollar, but no Dollar was to be found at the pick-up in the airport in Rome (we were not aware that Dollar was a Hertz company, nor were we informed). The queue to pick up the car was very long, and it took approx. 1.5 hours before it was our turn. Overall, a very poor car pick-up experience.