Reviews for Budget in Rome
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Jun 15 2017
Do Not Use Budget Rental in Rome!
Pros: The vehicle was clean, comfortable and large enough for our bags +5 people.
Cons: The individual I meet when picking up my car from the Budget Rental Car in Rome was dishonest, deceitful, and offensive.When I arrived it was as if I hadn't booked my vehicle already online and was told my car I already booked wasn't available, the price would be $800+ more and that I was required to upgrade my insurance. After 2.5 hours of being lied to, waiting, and 6x different quotes I was finally presented with the closest car to my booking and price I had already confirmed online.
May 23 2017
An hour-long attempt to upsell us to a vehicle we didn't want or need
Pros: All the customer service representatives were very friendly!
Cons: We spent nearly an hour with the agent trying to sell us insurance we kept saying we didn't want. Then I asked about switching to an automatic. When it was apparent that the automatic transmission car was going to cost about 400 euro more, we said no forget it, that we'd go with what we had reserved. But he kept making tweaks and changes to the deal to try to get us to go with the bigger car (seriously, after a translatlantic flight and NO sleep, who wants to spend an hour with someone trying to upsell you?). Finally I said, I just want the car I reserved. And he said, ok, we'll give you the bigger car for the same price. What??? I suspect the car I reserved wasn't even available so the whole thing had been a charade to get us to get the bigger vehicle. And only it wasn't exactly the same price I had reserved it at. We had a heck of a time with a 9-passenger vehicle trying to get through some of the narrow streets and ended up scratching a bumper. All in all, I would avoid Budget/Avis at all costs!
Apr 29 2017
Over priced not what I was quoted
Pros: I really only liked that there was a car avliable
Cons: First, I reserved a Bmw 5 series but received a huge Volvo. Not the end of the world but the car was quite larger then was convient due to driving the malfunction coast. Second, union return I was charged 370 euro which is about $410. I was quoted $259 after taxes I believe. I did request insurance at 15 a day for four days. The insurance factored in should've brought my total closer to $320. Can you explain to me why I was charged so much more then my quote? Thank you
Mar 28 2017
Good experience, although there was a little confu
Pros: Drop off was extremely efficient and I got a good price on the car
Cons: They tried to upsell me, then they sent me to the wrong car and I had to switch cars. They also charged me about 50 euros to refill the half tank of gas, which seems a little high to me. But overall a good experience.